Standard Chartered Bank
Reviews and Complaints

Dear Concerned,

It is unfortunate that my complaint is not resolved since May 2019 (SCBPL REF [protected]), owing to the strict monitoring with respect to Property Transactions, this non-resolution would have grave consequences.

I donot have any copy of property document to show to FBR and FBR records shows that i have paid tax leviable on property purchase. neither have i been provided the challan of the tax paid on my behalf.

the Bank's lawyer, (who was paid fee based on his commitment that all matters are dealt using urgent tag) never provided me the copy of the lease document duly registered, which was committed to me that these will be provided as soon as he reaches office.

Later i followed up with bank, but my relationship manager Mr Adnan Naqi left the bank, and my query was neglected. on reaching out to Shahzad Dada, i got call from customer department, who recorded and gave me the reply, which is attached.

I relodged the complain (SCBPL REF [protected]), but since 20 days, i am receiving message that your complain is under resolution. i have updated the country manager as well, but am not getting any response.

PLEASE TREAT I NEED RESOLUTION BEFORE I RAISE THE QUERY TO BANKING MOHTASIB, AS I SUSPECT FRAUD IN THIS TRANSACTION NOW. I HAVE ALREADY EXHAUSTED 45 DAYS, WHICH IS REQUIRED BY BANKING MOHTASIB COMPLAINT PROCEDURES.

please i need your urgent help, i was contacted by a lady who refered me to the bank, standard chartered bank PLC londan, claiming that i should be his foreign partner to claim financial transfer of her late husband, below are the in information concerning the bank, i need your help is it the right bank or it is a scam

Standardcharter Banklondonuk

Sat, Aug 31, 6:45 PM

to me

website //www. standardchartered.com

Contact officer Mr Andy Halford
DATE 31--8-- 2019

Dear Sir,

According to message in our office we have received from MONA HASSAN concerning about you, However before our bank will transact any business concerning the transfer of funds from the account in accordance with international principles of banking, we would like you to send the following document's before the process of the transfer.

1.A power of attorney

2 a statement on oath.

This document must be issue and confirmed by a Senegalese resident lawyer since the MONA HASSAN is currently residing in Senegal.

Note that the above are mandatory and are necessary to protect our interest, yours, a relative of the claims. These shall also ensure that a smooth, rapid and effective transfer of funds is made.

(We promise to give our customers the best of our services).
If you have any question (s) please contact.

We are waiting for your urgent respond for the process of the transfer into your designated bank account in your country.

Andy Halford
(Foreign / Bank Officer)
Principal residence: 1 Aldermanbury Square, London EC2V7SB

Thanks for your co-operatio

I transfer my money to my account in MCB Bank Karachi from my personal account in HSBC Oman.
MCB Bank don't have direct contact with HSBC Oman and so my money is transferred via Standard Chartered Bank (intermediate bank).

Every time I transfer the funds, it is quickly deducted from HSBC bank account and a Swift code is issued to me; however funds reach to my MCB account after long delays of 4 to 5 weeks.

MCB inform me that they transfer the funds to my account on same day as they receive them; however Standard Chartered Pakistan keeps the funds in for almost a month to earn interest on my money which in my opinion is illegal, unjustified and unacceptable. This is my hard earned money and Standard Chartered has no authority to keep this money for earn interest.

I have request SC Pakistan many times to stop this illegal and ugly practice and transfer my funds on same day as received from HSBC Oman.

This time I have transferred OMR 5, 000 from HSBC Oman on 29 August 2019 to my MCB bank - and again the amount is deducted from HSBC but has not reached my MCB account. I suspect that Standard Chartered bank will try to use this money on this occasion again.

Below are my Account Details:
Title: Muhammad Irfan Hussain
IBAN No. PK74MUCB0004202010135473
Branch: MCB Nursery Karachi, Pakistan

I preferred standard chartered Bank for my salaried account and also taken super value titanium credit card with standard chartered Bank believing for good services.

Now, I am not at all satisfied with your services and planned now to close my credit card account and savings account for the number of issues from your system, DISAPPOINTMENT and mental stress caused to me.

I faced lots of issues and deducted the below issues from you system:

1. I had applied to only ONE CREDIT CARD. But, you had approved for two credit cards which had caused lot of mental stress in the whole process.

(Which cannot be possible unless the system is thoroughly checked. This shows the system is not proper. If the same issue is found in personal loan disbursement where you approve twice the times the loan required, it will be huge loss for your bank)

2. I had blocked one card, but the other card ending with 2807 was never linked neither to my online banking nor in mobile banking.

3. If I clicked card summary and profile settings in net banking, only the blocked card was displayed and not the active card(Attached screenshot).

4. If I went to Card payment page, there were no cards associated in my account ( Attached screenshot).

Without linking the card on online account, you had sent message alone asking to pay which is not at all possible without linking it.

5. Without enabling email statements for registered credit cards and without sending to my mail, you had demanded to make the payment with having many issues from your side.

6. Phone banking system is very poor. If a customer dials, it asked two options :1. Enter account number (or) 2. Enter debit card number. If I enter account account number, it not redirecting to customer care representative. (As per OR condition, if any one option is true out if two conditions, it should give expected output)

Instead, it is asking to generate T-PIN which I never needed presently which irritated me a lot lot.

I had tested their system and revealed many issues and flaws in their system, given a chance to correct and rectify it so that other new customers (present and future) should not face the same issues and decide to leave from standard chartered Bank like me.

As a token of appreciation, they should have considered me for "Bug bounty program" which many reputed companies will reward for showcasing the issues and loopholes in their system so that they will correct their issues and their quality and reputation will be enhanced. But, they had never considered for this.

Now, I am in a situation to terminate my Relationship with standard chartered Bank ( salary savings account and credit card).

Also, there was no proper customer care support and no response to any emails/concerns! No steps taken for past 3 months.

I had requested release of Car Loan on 13th June 2019 & SC Bank had deducted all the money required for closure of the auto Loan on 13th June 2019 itself. The Customer care had told me that within 3 working days Car Loan release SMS will get you on your mobile number. Till now i had not received any udate. I called the customer service number many times to get the car loan release update & every time they are replying back you will get it cleared within close of working hours of that day. The same reply is providing every time & they are failing to provide any feedback on what is the real issue of providing the clearance.

I have been a satisfied priority account holder for 7 years in Kenya. When I moved to Abu Dhabi this year I opened a new account, and transferred $100, 000 in order to retain the priority status and I applied for a credit card. 3 months later I was informed (after asking ) that my credit card was declined because I was too old - although I was promised earlier that it wouldn't be a problem.
I am 67 years old, in good health, I work as regular staff for an international institution and I have net monthly income of $10, 000 that goes into my SCB account.
Refusing a credit card because of age is ridiculous and discriminatory, and the communication around it unacceptable. I'm going to close this account.

I have a secondary credit card for my wife as an emergency card which is hardly ever used. On the 19th of May 2019 I went online and saw that the bank has for the first time charged me an additional AED 525 card fees on the same account, which was charged on the 6th of May 2019. When I requested to have the card cancelled and cost reversed I was blackmailed by a Mr. Jaganathan that if I keep the card, they might reverse the charges, but if I cancelled the card I would be liable to pay the charges. Mr. Jaganathan then also closed the complaint himself after throwing down the phone in my ear. During our call he was hostile, evasive and arrogant, as is the norm from my experience over the past 8 years for telephone staff of Standard Chartered. So as I cancelled the secondary card, it would effectively mean that, as the charges are paid in advance, I would be paying for services/benefits for a year for a card that has been cancelled and will no longer be in use. From any perspective this is fraudulent and illegal. Since then I have made numerous phone calls to resolve the matter, and have been lied to numerous times about call back which never happened. Staff remain arrogant and condescending.

I am writing to lodge a complaint on the interest charges that Standard Chartered Bank(SCB) Malaysia has slammed on me and to request the board to look to this unfair and unreasonable treatment by the bank. 

Timeline of the event is as follow: 

22/9/18    SCB called and informed that I have insufficient fund in my Current account to clear a cheque of RM260K. I told the bank I have sufficient fund in my Saving account and

                 will do an internal transfer by internet. On the same day and within minutes  of the phone conversation with SCB, I transferred RM260K to the current account. There was
                 no further options offered by SCB and I assumed everything was in order. 

23/9/18    SCB processed the RM260K cheque. 

30/9/18    SCB charged me with RM222.45 of overdrawn bank interest

My complaints for SCB Malaysia's unfair and unreasonable treatment are as follow: 

1) Why overdrawn interest is charged even though money was transferred to the current account?

2) Why did SCB not let the cheque bounce if the current account has iinsufficient fund?

3) Why did SCB not offer options when they found insufficient fund in the current account?

4) SCB charged interest rate equivalent of more than 15% pa, I don't believe this is reasonable at all considering I have sufficient fund sitting in my saving account. 

I had taken personal loan ([protected]) from standard chartered bank in June 2017 and the ECS debit started from July 2017 (EMI -8861/-) and it was continuously deducted till May 2018.
Then Standard chartered bank executive called me up in month of November 2018 and during that time I was in kuwait on official trip and told me that my last EMI is still pending for the said loan and I have to pay the remaining EMI with interest on it. I told them to send me email about the EMI then I will check and pay it. They never sent any mail or any written communication and now they have downgraded my CIBIL Score, which has affected my financial requirements from other Banks.
The ECS was regularly processed for the said loan. If one of the EMI was not processed then it is not my fault and they need to inform me about the same in the month of Jun 2018 itself.
All the EMIs were processed on 15th of every month and you can also check my bank statement attached that on 15th Jun 2018 adequate funds were available for processing of the EMI. This shows that Standard chartered Bank has itself not debited my EMI and now in month of November asking me for the extra interest on the EMI.
Kindly help me getting justice and restoring my CIBIL Score as it is hampering my other transactions/ financial needs.

Deepak
[protected]

Standard chartered such a large bank but having a unqualified service for his credit card holder. I'm super disappointed!
I calling for request waive amf rm600, my report no: [protected] (staff name: alex)
The staff ask me to call back again after 3days for follow up this case, because waiting for approve. Why is it so troublesome? Citi bank can direct done it. Never let citi bank customer to call back for follow up the case. Citi bank will call for their customer to follow up.
Can you all see the difference?
So I continue request for waive my another card service tax rm25. Alex reject it because saying my card not enough spending. Ask me after spend rm200 only try call back to standard chartered customer service for request waive and it need take 3days and also not confirm it will be waive."you need to call back and ask, follow back your case"
Ok! Again...3 days call back customer service to check yourself again!
Why soooooooo troublesome?
Today I call standard chartered for asking cancel my 1 credit card. The lady staff said :"miss, you have to make the payment of rm25 service tax 1st and call back to us for request for cancellation the credit card"
Again, why soooooooo troublesome?
I already mention i'm not in my country now, calling will be troublesome for me, I asking for other solution, like can e-mail? Or other solution or any better suggestion? But the answer still the same"you must call bcak and check yourself"
Why so troublesome? What attitude this bank presence? What a bad thing! Employee attitude is not friendly，there is no willingness to assist at all!

Standard chartered provide unqualified service to their card holder.

Bests regards,
Shirol lim

Delayed response from an international bank. no status update yet.

Dear Customer,

This is with reference to your communication dated 24 October 2018.
Further to our earlier mail requesting for additional 3 days time to address
your concerns, yet it requires additional time than anticipated, for a detailed
investigation to address your concerns. We would revert to you with our
resolution shortly.
We solicit your patience and co operation in this regard.

Assuring you of our best services always,

Yours sincerely,

On Behalf of Standard Chartered Bank

Haseena
Officer - Customer Care

Citizen cooperative Bank Manori Branch has officially mage the below complaint on )5 October but has not yet received and acknowledgment or a reply from STANDARD CHARTERED BANK.
We call this a Bank British multinational banking and financial services company headquartered in London, England, and its definitely not acceptable from a great Bank like this to be so unprofessional.

Original Mail from CITIZEN Bank
----- Original Message -----
From: Manori Branch
To: anirutha verma
Sent: Fri, 05 Oct 2018 09:41:23 +0530 (IST)
Subject: Fwd: Fwd: Refund Of amount
Dear Team,
We have done NEFT for a customer Mr.Dean Pereira holding a Saving's account with us on 10/09/2018 for Amount Rs.5, 250/- payable to Booking.com Account No- [protected] IFSC- SCBL0036085.
However the customer had mentioned the account Number as [protected], so the following beneficiary has not received the Refund in the account. UTR NO for the Transaction is [protected].
We kindly request you to refund the said amount back to customers account.
Name- Dean Pereira
A/c No- 209026-[protected] IFSC- CCBL0209026

Appreciate if you could reach me on [protected] or email me on [protected]@gmail.com as i am joint holder of this account.

Thank You
Savina Pereira

I was a loyal Standard Chartered credit cardholder (C/C No: [protected]) since year 2009 & make the credit card payment on time every month.

However, I was too bc & forgot to pay my credit card payment on August 2018. Then, 6 Sept I called to the Customer Service & requested to waive my annual membership fees & the late payment charges. However, the staff, named Nida very rude during the conversation. I was very unsatisfied & request to cancel my card. Nida told me that it takes 7 days for cancellation & told me the outstanding balance that I need to pay. At the same day, I make payment through internet banking & the Ref No: [protected]

After 7 days, I called again to follow up & the staff told me will call me & I just need to wait their call.

After several weeks only I received a call from Standard Chartered & told me unable to cancel it cos have new transaction in. I just wonder why previously they said only need 7 days to cancel it & now delay several weeks until my next insurance payment charge it.

On 12 Oct, I received my statement & charge me for the late charges & interests for the membership fees that I requested to cancel it previously.

I'm very disappointing with the standard chartered's Services!

My email: adeline.[protected]@gmail.com

We note that on Friday, 31/08/2018 applied for opening an account with approximately 8 people all wanted colleagues to open an account with Standard Chartered Bank branch bank in Lahore-Pakistan where we bring all the required documents and filling out forms for a Bank and then Bank reported They need a week 7 days to do searches and investigation note that so far we haven't heard any response from the Bank's management and that make us worry that these calculations could be exploited for illegal purposes such as money laundering or other purposes doesn't know about it damage us.
I hope to manage bank doing the investigation during the next 24 hours we will March to the Prosecutor and police that the Bank had performed illegal acts to protect ourselves from any exploitation of our reputation in our States that belong to them and are as follows:
1. Mohamed Faisal alkaidi UAE
2-Saad al otaiby Saudi Arabia
3. Abdul Aziz Abdul Qadir Saudi Arabia
4. matloki Patrick Silala South Africa
5-Arif Rahman Bangladesh
6. VIKI Sri Lanka
7. shantah Sri Lanka
8. darmsari Sri Lanka
9. Amr Moustafa Egypt
contact number [protected]//[protected]

Dear sir/madam,
i am client of standard chartered bank.
I just booked my mobile iphone 8 on 06.June.2018 against my credit card no. [protected] since today as 20.Aug.2018 i don't received any of product and i am paying installment for that product as well.

Since i have called and emails to bank, i also get complaint no. [protected], but every time they asked me that "they would call me back for this issue" but, since i am also waiting for their call, it is very disrespectful way to me as a customer, that still i am waiting for call.

I would like to mention names for ms. Rida fatima (team leader- client care unit), karachi, pakistan. As she sent me letter on 11/july/2018 to me with subject "product will be delivered to you within 5 working days". I believe that she is most irresponsible leader for their team also.

It is requested to you, i would like to be responsed my issue.

Look forward for your favorable and early consideration.
Regards

I'm one of the card holder of standard chartered bank UAE. Recently i asked for a card closure letter and excess amount reversal service from the bank after being fed up with their service. As expected the back end staff were extremely lazy and are not aware of the standard operating procedures. The main problem is the banks poorly defined procedures and processes. There is no accountability whatsoever on any of the banking staffs leading to a question marks on the banks credibility. With this experience I am very sure that this is the same case across all its branches in world. This team is a bunch of headless chicken running around, clueless and trying to do something. It requires 10 email reminders and 17 calls and 10 calendar days for the bank to understand the requirement and then issue a closure letter. In this era of technological advancement, here we have a classical example of stone age banking with lazy, incompetent staffs. Although I have received my closure letter, the reversal cheque is yet to be issued. I have stopped putting in reminders and started praying to GOD as the only hope. Because I'm sure there will not be any response from these people.

I have informed to correct my email address one month back . but still it has not been corrected . due to this i have not received your monthly statement as well . let me know why you are taking one month to such a simple request . also i have informed this regarding your call center to twice . i am really disappoint about your service ...

my correct email address is

[protected]@ymail.com

Went to Standard Chartered to open an account, I agree when they are asking to check our salary and all other details to ensure they serve certain level of people.

I've been told that the account will be ready after 5 days and the insist I need to bank in BHD 20 which I did at the same time. A week later went to the bank, waited more than 1 hour to check my account and sadly they told me your account still not ready.

Walk out from Standard Chartered and I decided to open HSBC account which only few blocks away. Their personalise service are far away better, they prepared all the document for me and after 2 days I received SMS my IBAN Code ready and later in the afternoon they deliver my Card.

After 11 days there is no news from Standard Chartered, I decided to go again to the bank. Waited for 30 mins and they told me your account not ready not even say sorry?

What a poor service by Standard Chartered! I don't event think they understand first impression matter.

Hi,
I've sc credit card, which was expired on Feb, 2018.
I have already contacted many times that I haven't received new card and no cards displayed on my account to make payment and all.
U just advised me to get ready with INR.24, 600.
See my question is, how can i make payment without card details(nothing displayed on NetBanking). Same i informed you guys.
Now 26, June2018. Card is displayed with over internet multiplied. Now INR.35, 800.
How now it's getting displayed previously why not? How would've made payment previously without card ? Also, now without any single notification you guys charged more than INR.1000 ?
All i want is justice.
Til now i have lodged many complaints no proper response.
Do i need to complain with police as mine is cheated or what?
FYI, I have moved to another country so I can't visit local branch same I mentioned in all my enquiry, complaints.

Dear Sir, I have a disputed transfer case where one your customer supposedly has transferred 450 EURs from her account to my Austria bank account.
The transfer supposedly took place on 14th June and up to day I have no sign of any booking in my account in Austria.
The person (Mrs Elaine Crafford) sent me this transfer confirmation:

Standard Chartered
Transfer Ref No:- 768820943SCB
14 June-2018
Dear Elaine Crafford,

Standard Chartered Bank eLectronic Notification Service (SCBeNS)

We wish to inform you that a Debit transaction occurred on your account with us.

The details of this transaction are shown below:

Transaction Notification
Account Number : 5***********8379
Transaction Location : E-CHANNEL
Description : CASH TRANSFER FROM BANK
Amount : € 450.00 EUR
Value Date : 14-June-2018
Remarks : -000601- -SC-Bank EBranch . Michigan MIUSASTAN4262000601
Time of Transaction : 09:19 AM
Document Number : [protected]

The balances on this account as at 09:19 AM are as follows;

Current Balance
:€2, 970.41EUR

Available Balance
€2, 970.41 EUR

Thank you for choosing Standard Chartered Bank PLC
"Your Internet Banking user ID and password, ATM card number and PIN are confidential and should never be disclosed to anyone".
Also you can contact the Bank Of SCBank® direct with this e mail address for further enquiry at: [protected]@fastservice.com

THANKS FOR USING BANK OF STANDARD CHARTERED TRANSFER.
THIS IS AN AUTOMATED MESSAGE DO NOT REPLY TO THIS EMAIL ADDRESS, AS YOU CAN CONTACT THE STANDARDCHARTERED US. BRANCH, BANK MANAGER THROUGH OUR CUSTOMER SERVICE EMAIL: [protected]@fastservice.com

As I learned today, international transfers take about 4-5 business days. This transfer supposedly happened on 14th June.
Can you please check on this and get back to me on what can I expect ?
Thanks,
yours sincerely, I. Keller