State Bank of India [SBI]
Reviews and Complaints

During my first online shopping with my new SBI credit card, it asked for visa verification and took me to a web page for visa verification. i tried to do it and failed three times because of some unknown password issue and my card got locked after few trials. now i am not able to do any online shopping or visa verification.i have tried to contact SBI's customer care center 5 times in last three days and everyone told me that they have raised a complaint and my card will get unlocked automatically within an hour but issue has not been resolved yet.
I want to cancel my credit card now and get my one time processing fee back. Please help me here to get it done.

sir,
My name is Syamgopal.my sister her name is Sivarenjini she got ez-pay sbi prepaid atm card for scholarship but the card is not working is not in proper status.please activate her atm card and transfer her trust money from govt.
her card number is [protected], i made call to [protected] but they are not showing any intrest to solve my problem, i even registered my complaint by sending email.
pls help us, my email id syamgopal.[protected]@gmail.com

Credit Card
Grevence Cell
Bhopal
Dear Sir,
Reg :- wrong loading Fin charges.
R.K.Upadhyaya

Dear Sir,
Reg :- wrong loading Fin charges. Card No [protected] A/c R.K. Upadhyaya
i am using your Cr Card since last 4 years regulerly and i had made all the payments in time plz see my earlier (record) complaint in which i was assured that the fin & other charges Rs 1305/- will be reduced in next bill { then again i started using u r cr card)but sorry to say instead of reducing u r adding some more charhes as over limit Rs 500/- now i have to say that i my self had adjusted and made all the actual payment and also i had stopped using your credit card from last one month. Now onwards i don’t want to continue with you.
R.K.Upadhyaya
advocate
High Court
Dt 09.04.12
ranjankumar.[protected]@yahoo.com

I am an NRI. I bank with State Bank of India Chengannur, Kerala. I recently visited India and this is my experience. (Part Two/Two). I never thought I would be writing this, so I didn’t note anyone’s name or title.
I am an ex-service man who is drawing a military pension through SBI Chengannur. I had a standing power of attorney authorizing SBI Chengannur to do all things necessary to collect my pension and deposit it into my SB NRO account. Till November 2010 everything went well, and then the pension stopped. In February 2011 while I was on vacation, I went and saw the person in charge of military pensions and explained the situation. After going through the documents it was found that the life certificate was not forwarded to the DPDO and was promised the situation will be corrected. However, I didn’t receive any pension thereafter.

This time in March 2012, upon on my enquiry at bank and going back and forth four times in the span of two days between DPDO Pathanamthitta and SBI Chengannur, I found that the life certificate without a pre-receipt was send by SBI Chengannur and DPDO Pathanamthitta send it back asking the bank to re-submit it with a pre-receipt. Up until 2010 the bank had no problem submitting a pre-receipt on my behalf with the power of attorney. Also, all other banks including SBI had no problem in sending these receipts. However, in my case SBI Chengannur had a problem and still I was not able to convince them that they had to send a pre-receipt on my behalf, based on my power of attorney. Since I was not able to convince them of this, I withdrew my power of attorney.

Since the pension was not collected for two years because of bank negligence / ignorance of their own procedures, I had to complete additional formalities which involved getting an affidavit in a Rupees 50/- bond paper. I tried to get a 50 or 100 or even 500 Rupees bond paper, from Pathanamthitta, Aruanmula, Chengannur, and Adoor but was unsuccessful. That day alone I spent Rupees 4500/- in taxi charges alone. The next day I was able to get a Rupees 100/- bond paper from an attorney through the influence of another person. (Since the Government is going to switch to e-payment for all services, no bond papers are available (in open market)).

When all the formalities were completed my total expense was about Rupees 12700/- (Twelve thousand seven hundred plus) excluding the meals and other expenses and what was left of those two days from the previous ordeal with the bank and an extra day to complete the new formalities at the DPDO.

Worst of all is, out of my 21 valuable days of vacation three days were spent straightening out the mess created by the negligence / ignorance of their own procedures by State Bank of India Chengannur. What will be your reaction to this?

Thank you.

George Abraham April 8, 2012

I received a pre printed kit from the bank 2 days back.and from y'day m trying to login but not been able to do so..everytime the kit number is said to be invalid.wot to do in this case?i am reli frustated.i called the bank ut they r showing no interest in this case and getting angry when i ask for their assistance.please pay attention to this problem of mine.
email id:[protected]@rediffmail.com
online banking username:[protected]
kit number:H096302306
password:OBUMFHDM

I, Naik Onkar Ram, have already submitted application for transfer of my DSP Account No [protected] from Army Division HQ, Rajouri to State Bank of India, Jakhal Road, Patran, Dist- Patiala (Punjab-147105) vide speed post No ED064453043IN dated 24 Feb 2012. The said post has already been received by the Manager of the Branch, SBI Rajouri on 29 Feb 2012. However, DSP A/C has not yet been transfered to new address.
You are, therefore, requested to transfer the account to the above address at the earliest.
Thanking you for anticipation.

Dear Sir/Mam,

My name is Santoshi Das I have booked a ticket on 25th Nov 201 but my transaction was failed but I still didn’t received my payment so please do the needful as soon as possible waiting for your positive response. The details are given below:

Transaction ID -: [protected]
Train No: 18623
Train Name: RJPB HATIA EXP
From Station: (PNBE)
To Station: (RNC)
Date Of Journey: 25-Jan-2012
Class: 3A
Boarding: (PNBE)
Resv Upto: (RNC)
Date Of Booking: 25-Nov-2011
Total Fare: Rs 1012.00

Refund Details:
Payment Not Received From Bank

I am trying to get sbi marina arcade branch to transfer my own money back to me but they did not accept my email and scanned pdf instructions. I went to the local sbi office in washington dc and they sent my request to the indian branch but still it was rejected. The delhi branch wants the letter couriered to them causing me further delay, economic loss and harrasment. I was told by the delhi marina arcade branch personnel that they do not trust the communication from their colleagues in the washington dc office either and that the dc office should have attested my letter first. How is the dc office expected to attest my letter when the marina arcade branch has my file and money for over fifteen years. They can very well compare signatures when I sent them the instructions or when they originated from their own usa office.

It seems very hypocritical as state bank of india has always accepted my remittance instructions by both email and fax. I am a proud indian but it seems that we will never be considered a tier one country as one of the main reasons is our antiquated banking system.

Nri beware
Sbi staff in bangalore are seeking for bribe/gifts/favor for processing home loan. there are many complaints in 2011 year alone where sbi officials were nabbed by cbi for taking bribe and indulging in unethical practices.

I had very bitter experience with j. c road bangalore branch of state bank of india, I was harassed for over 1 month for not complying with their illicit demand of gift/favor, after receiving all the documents when I was looking for home loan. the said branch would keep in loop demanding for same paper multiple times, just to make sure that customer takes easy route indian way. this matter was reported to chairman. I have heard regional manager supporting the concerned branch denying all the facts. but cbi website can be checked for various offenses by sbi staff who are mostly corrupt or inefficient or dishonest in their work. their staff are least courteous and hardly aware of any professionalism. they still operate as typical indian government babus. this bank is total waste of time as it is considered to be a risky bank managed by babus. please do not venture with their services if you value your money and time. don'[t fall prey of their catchy ads promoted by private companies. their working style is still age old corruption ridden. for more proof google sbi bribe words and you will hit with many similar scams.

this is to bring you in kind notice that i had a credit card no-[protected]...there were some dues left .so bank settle the amount in 12000/- i gave two cheques of 6000/-each .one was clear second was not due to some reason .so after some time bank apprched me that pay the rest amount and matter will finalize acc to the earlier setteled matter and pay the amount of 6000/ against the cheque.so i paid the amount and bank representative gave me in written on bank slip that no dues has been left.but now after three years i got the letter from court on behalf of the cheque against whom i had already paid the amount .i have the proof of slips of bank .so i have already paid.now i am trying to contact but no response i m getting from them.which is a clear fraud with me by sbi bank.
RAJESH KUMAR

One lady called few times saying that she is calling from SBI bank to give some promotional offers and to increase the credit line. She asked me about my credit card details . I am an aged retired person. I could not believe that she is not from the bank. After I hang up I got the message from SBI that Rs. 6999 has been charged on my credit card. I hope that bank will take some action to recognize that it is a fraudulent
cas and I will not be charged.

My experience with SBI has always been horrible. I live in US. I do not even remember a time when I was able to do anything meaningful with them without problems. Take my last experience - I sent some money to India on 26-Sep. The bank says the money reached India only on 12-Oct. (I think that is how the bank makes money - cheating customers of interest for 17 days when they transfer money). I had to argue with 10 different people to get a value-date of 29-Sep in India. The bank promised to return me interest from 29-Sep to 12-Oct - this comes to around 2000 rupees, now the bank has returned only 600 rupees. Now I will have to write 50 emails and make 10 phone calls to get the remaining interest. It is such a headache dealing with SBI. Stay away from SBI all you NRIs

Dear Sir,
This is with reference to above the corrigendum PPO bearing no.corr/09/97/B/S/9243/10 dated 27/Sept/2010 in respect of GK KHANDELWAL, EX.CPO NO.202899-K has been forwared to you. vide letter DP/S/BOYS/202899-K dated 06/Oct/2010 & the PDA details has been forwared for settlement/Revision deference service pension vide my letter dated21//2010.The arrears on account of difference in rates has not been paid to my account till to date.The bank Manager informed that your case has been forwardtoPCDA (Pension)
Allahabad.The correspondence details not provided by SBI bank.The difference in rates & 5CPC/ 6CPC arrears not paid to my pension A/C.In view of above you are requested to issue necessary instruction to concern authority to issue the revise pension and the difference of arrears.
I request you to expedite promt action in this regard.

Yours faithfully
GK Khandelwal
[protected]@rocketmail.com
pension A/c no.[protected]
SBI SIROHI, Rajasthan 307001

I was using credit card no [protected]. due to non receipt of bill since feb 2011 I could not make paym, ent of the transactions done this credit card. I want to make payment of outstading bill in two instalments. please guide me whether I can make payment through cheque if so let me know the balance statement of credit card outstanding amount as on date so that I can make payment. an early reply is requested. my mob no is [protected] and e-mail address is : [protected]@yahoo.co.in
may I hope an early reply either on telephone or via e-mal. yours sincerly, ishwar dayal sah

Dear sir,
Iam P.G.Phaneendra Rao. I recevied SBI prepaid Gift card worth is 5, 000/-. On 7/11/2011 debited 2885/- from my Gift card with out bill payment in CMR Mall Secunderabad. Please rectify the problem and add the amount 2885/- into prepaid card.
My card number: [protected].

Respected sir,
my name is ramesh chand & account no is [protected] at salugara branch.
I was in army and now I am retired and still I am living in punjab.
I have drawn cash through atm card no [protected] rs 5000/-on 06 jan 2011 by atm 1164 & rs 5000/-on 06 jan 2011 by atm 1165
from obc bank but I didn, t get and debited from my account. sir rs 5000/- credited back to on 23 jan 2011 after complaint. about rest money I reported so many time
but there is no action for example :-
(a) complaint no [protected] dated 12 jan 2011) after reporting rs. 5000/- credited in my account
(b) complaint no [protected] dated 12 jan 2011)
(c) complaint no [protected] dated 05 apr 2011
(d) sir I sent application by registered post on 20 mar to bank manager and rm
(e) sir I sent message as unhappy to [protected] thrice.
(f) sir I sent email to sbi main branch regional branch head offices.
I sent to email to apnapaisa also sir, I reported to customer care so many time at last I got your address from someone.
please solve my problem. so that I get tension free.
thanking you
yours faithfully,
ramesh chand
ward no 05 h. no.332
sh. guru ravidass mohalla
vpo&teh balachaur
distt. sbs nagar punjab
pin code 144521
contact no +[protected]

No: VS/Railway/Pension/Med.All/2011 Date: [protected]
From
V.Seshadri, (Railways)/ASC/RPF/Retd,
H.No:24-147/4/2, East Anandbagh,
Malkajgiri, Secunderabad-500047:
PPO: No: [protected]:
SBI/ Lalaguda Branch: SB-A/C No: [protected].
To
The Chief Manger,
State Bank of India, Lalaguda Branch,
Taranaka Road, Secunderabad.
Sir,
Sub: Grant of Fixed Medical Allowance (FMA) to the Railway Pensioners-—request to arrange Payment of Arrears from [protected] to [protected] and to continue in the Monthly Pension from Sept, 2011onwards-Reg.
******
In continuation to my letter dated [protected], and In reference to the above, I am enclosing some of the relevant letters appertaining to the FMA which are self explanatory.
1. Dy. Director, V Pay Commission, Ministry of Railways, Railway Board Lr.No.PC-V/2009/A/Med./1 dated [protected]-- addressed to all concerned---(gist:
self certified undertaking furnished by the pensioners to the concerned PDA and the PDAs are not competent/authorized to question the details filled in the Undertaking form…As such, the undertaking as filled by the pensioner… should be entertained by the PDA concerned without questioning the details filled therein…);
2. CPO/S C Rly./SC letter No.SCR/P-HQ/650 dated 03-12-2010 addressed to all concerned;
3. FA & CAO / South Central Railway, SC Letter No. APN / RO1 / Med. all.-dated [protected] addressed to the Managers of All Link Branches, and others concerned--- (gist: Para-3—This office (FA & CAO / SCR / SC) need not issue letters to each and every pensioner on the eligibility for FMA….Hence you (Banks/PDA) are advised to pay the FMA of Rs.100/-p.m. to the pensioners who opted for Health Scheme and residing outside the Jurisdiction of Railway Hospital/Health Unit…):
4. Director, V Pay Commission, Ministry of Railways, Railway Board addressed Letter No: PC-V/2011/A/Med/1- S .No: PC-V/505- RBE No: 83/2011 dated [protected] addressed to all concerned—(gist: … to ensure that the pensioners ...availing OPD facility for chronic diseases are not deprived of the FMA, … the pensioners who opt to claim FMA should submit the undertaking Form to the concerned PDA …);
RBI Brno. RBI/2006/296-DGBA.GAD.No.H.11303/45.01.003/2005-06 dated Feb 06, 2006 addressed to all Pension Paying Banks--- (…In order to obviate the time lag between the issue of Orders by the Govt. on DR and OTHER ALLOWANCES ETC., Pension Paying Banks had been advised… to act directly on the copies of such orders which may be supplied…..without waiting for receipt for further instructions from RBI…
In accordance with the above, I have submitted my self declaration/undertaking form for further necessary action at your end please. I submit that I have not claimed this Fixed Medical Allowance from the date of my retirement- that is from [protected] till date. Hence, I request that the arrears acquiring from [protected] to till date may kindly be credited to my SBI/Lalaguda Branch- Savings Account No: [protected] maintained at yours; from [protected] to [protected] at the rate of Rs:100/- per month and the enhanced amount of Rs:300/- from [protected] to till date, and to continue the same.
Thanking YOU Sir,

Encl: as above :( 11):

Yours faithfully,

(V.SESHADRI),
(Pensioner-Railways),

Honoured Sir, Sub:-Denial for payment of FMA arrears by SBI/CPPC, Mushirabad, SC – reg.
It is to inform that in order to get Fixed Medical Allowance with arrears, as was given and giving to all I have also applied duly filing application and the undertaking form on [protected] and followed by detailed letter dated [protected] to the SBI concerned Officials. I have submitted the application in duplicate with all the relevant documents and the Undertaking Form to the concerned SBI. Lalaguda Branch authorities for payment of FMA and the arrears accrued thereon from my retirement day- i.e. from [protected] to [protected], Other Pensioners drawing Pension from SBI Bank/Branches have also applied on the same lines; it was brought out that no pensioner is being paid arrears. As there was no response on the issue, on 28-10-2011 I have attended the SBI/CPPC Office, SC and met the concerned officials on the payment of FMA and the arrears, but the concerned Officer, Sri. Rajender had informed that as per the Oral/telephonic Orders received from Sri. Ganeshan, FA&CAO/SCR, SC ‘no arrears shall be paid and only FMA shall be granted from the date of application’ and that for me the FMA, Rs. 300/- Per month has been included in the monthly pension from the Month of Oct, 2011.
When I have drawn the attention on Para No. 3 of the ‘Undertaking’, issued by the Ministry of Railways. which clearly indicated about payment of the FMA arrears also as per the claim from the date of retirement, he categorically informed and suggested that the matter may be brought to the notice of the FA&CAO/SCR, SC (Sri.Ganeshan) and others too, who had directed them not to sanction/include the arrears as the Railways is incurring lot of financial inflation and to be curtailed through this type of FMA arrears non-payment . This is nothing but by using Power of Authority and selecting due discrimination and differentiation amongst Pensioners and the PDAs in a selected mode of repression, etc in India. Only selected shall be deprived of the privilege granted by the Govt. of India.
He also informed that there are no written Orders/letters from the FA&CAO/SCR, SC but they are honouring the words received on phone information, and not paying any arrears to any Pensioners. When I brought to his notice that some other Banks have already paid and also paying the arrears on FMA in these recent months, he informed that he has no say on the same.
In the circumstances, I earnestly request you kindly to do the needful by making a reference to the concerned Railway Authorities or any other whom you feel fit and proper on this issue as to why the SBI/PDA-- CPPC, SC should honour the oral/phone directions having no confirmation copy in writing and to be applied to whole of the Pensioners alike in India, and the Bank declining to pay the arrears and why the FA&CAO/SCR, SC has directed and ordered not to pay the arrears of FMA to the Railway Pensioners drawing their pension through SBI Bank branches, why not his be deplored from your side and from the RBI also. I pray to do the justice.
Thanking you Sir,
Yours faithfully,

(V.SESHADRI),
(Pensioner-Railways),
President, RPFPWA, SCR, SC

Copy submitted to:
1. The Controller (CPPC) & Dy. General Manager (O&C),
State Bank of India, O&C Department,
Net Work-I, Hyderabad Administrative Unit,
Patny Circle, SECUNDERABAD-500003. ;
2. The Secretary,
Office of the Banking Ombudsman,
Reserve Bank of India,
Secretariat Road, Saifabad,
SECUNDERABAD- 500004
3. The President,
All India Railway Protection Force
Retired Officers Welfare Association,
# 32 A/B, 3rd Street, G.N.G. Colony, Varadharajapuram,
AMBATTUR, CHENNAI-6000053.
Sir,
I am sending a copy herein for favour of information and further necessary action at our end, with a hope that still justice and equality before Law remain with you, at least.
I personally feel disgusted and astonished to hear from your authorized officials that even the Bank Authorities are lurking around the oral instructions also, making the Pensioners to move around them, for the reasons best known to them, and with the attitude of the Officials of the SBI for giving so much of weight-age on the oral/phone Orders/Directions, if any, and adopting to discontinue at mass and one sided decision only to make the Pensioners of the PDA/SBI Branches to feel individualized and discriminated and separated from the other Pensioners of other sister Banks in the City and in India. This action is nothing short of exspatiari.
Let there be at least one Policy adopted by you with a definite bench mark date to give arrears to the eligible Pensioners applying for FMA. While other Banks are giving and respecting the Ministry of Railways and that of the RBI Orders on the matter of sanctioning /crediting arrears of FMA from the date of the claim, that in the prescribed and formulated proforma, and your authorities just ignoring the same and in particular PARA No. 03 of the Undertaking, is beyond imagination of your thoughts and aspirations in denying and refusing to honour the Ministry of Railways and others Orders / Directions etc.
If you all feel that by paying arrears the Government is losing its revenue and funds inflated, then chalk out a Policy to be applicable to one and all, but not like this type of tactics in showing favoritisms and the like from Bank to Bank and from one place to the other in India. Status, Dignity, mysticism in the working system, Values and accountability is going to be lost for ever. No one shall thieve around for money sake, it is the privilege given the Government and the same shall not be discriminated and on influence.
Hope at least you can help us in the matter.

Thanking you Sir,

Yours faithfully,

(V.SESHADRI),
(Pensioner-Railways),
President, RPFPWA, SCR, SC
V.Seshadri, ASC/RPF/Retd,
H.No:24-147/4/2, East Anandbagh, Malkajgiri,
Secunderabad-500047.

sir, I have sold one option of reliance 840 [protected]@14.6 but it was again sold @28.9, when no margin was provided for this.

I had opened a new SBI Savings account on 24th June'11 at Dhulian Branch in West Bengal and also applied for ATM cum Debit card.Till date the respective branch is not aware that the card has been dispatched or not from Mumbai.I m in regular touch with the respective branch but they don't have the minimum courtsey to even reply the mail. I am in dire necessity of getting the same. Kindly let me know as to how should I go about it.

Dear Sir/Madam,

I had to write an email complaint since the SBI customer call center phone service is available 8AM-8PM only Mon-Sat.
I received a SMS on my mobile at 5:11PM, today about a transaction done on my SBI card - Silver (credit card).

Transaction for Rs 6, 067 at PRIVILEGE CIRCLE FEE on Sept 30 2011.

Cardholder name: INDIRA C P
Card# ending: 5962

I want to know how this transaction happened and the details of card misuse. "I do not want to pay a single penny for transactions that were not done by me". SBI is the bank I completely trust and am surprised by this incident.

I hope to hear from you ASAP. My mobile# [protected].

Thanks,
-Indira
Bangalore