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STC review: poor customer service! 60

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12:00 am EST
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Beware of attempting to complete the activation of phone service with STC! Okay... Saturday got to office 2 hours to give them Iqama copy and register for service and told to call after hook up to get options like DSL and long distance, Sunday night my villa connected, called monday told not in system yet to all tuesday, Tuesday talked to three CSRs one said bring iqama copy to activate service second said I needed to be there when technician shows up and third said call tomorrow so I made appointment for technician that afternoon planning to give him another copy of my iqama, technician shows up announces he is here drives past my villa to back of compound and then 5 minutes later leaves without stopping, I call STC ater that an dthey say "call tomorrow", Wed. I call they say technician hasn't completed it in the system and to call saturday, I get techs phone number call him and he says he will close out right then, I call CS again and they say call saturday, I call another and he says bring in iqama copy saturday.

My goodness! phone hooked up for 5 days and as far as I know now the reason I can't call in to get DSL or international calling could be because the technician hasn't closed it or I need to go back to the office again and give them another copy of my iqama (I gave them one when I signed up in the office) to "activate" it then I call back later to add options. Honestly I just want to choke the F#$@ out of someone. Why wasn't i told when I signed all these other steps. I was just told when it was hooked up to call back for dsl or long distance. This crap makes me want to quit and leave the kingdom.

60 comments
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Eilhem Sangcal
US
Nov 11, 2018 6:38 am EST

to may it concern i pay money for my stc internet billing and it is partially paid but until now it is deactivated please fix this problem as soon as possible for you good kind and services thank you

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Asees Asi
US
Nov 11, 2018 1:54 pm EST

This is not my permission
Pzz close this sim no
Stc [protected]
Stc [protected]
Stc [protected]
Lebara [protected]
Lebara [protected]
Lebara [protected]
Lebara [protected]
Virgin [protected]
Virgin [protected]

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Babar biswas
US
Nov 12, 2018 11:24 am EST

Too much slow my wifi

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mohamed azar
US
Nov 12, 2018 11:54 am EST

my stc internet line not working

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Naushad32
SA
Nov 13, 2018 8:29 am EST

Assalam alaikum sir I have 1 net sim 10 gb how can I check Howmuch mb balance my iqama number [protected] please inform me

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Edward Guila
US
Nov 19, 2018 5:08 pm EST

stc be fair, i already pay for my internet disconnection but you keep on sending me bill! this is my phone no. [protected] i keep on calling your 900 hotline but it always tells me that the number is incorrect

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lonski ocol
US
Feb 11, 2019 1:02 pm EST

i would like to ask, why my stc number is not functioning, i can't receive any messages from it and even call. when i try calling my number it says that my number is closed. but i received message last jan 1 and after that its not functioning. thank you.

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Nenebelandresespinosa
SA
Aug 13, 2019 5:46 am EDT

dear sir .. please deactivate all my sms servicess from my sim [protected] so i can recharge comfy because my stc sim in my mobile is disconnected

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Kumar Chowdary
US
Nov 08, 2019 2:18 pm EST

I was not taken any STC sim cards, but there is a bills on my iqama, what is the solution to cancel those bills

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Kumar Chowdary
US
Nov 18, 2019 6:02 am EST

This is my iqama number : [protected]
I was not purchased any iqama number under my iqama but there is a bills on my iqama number.
How come that bills with out using

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tawfiqss
SA
Feb 02, 2020 3:36 am EST

I have received below message,

from +966 [protected]
Dear customer your atm card has been blocked. data has not updated yet. please urgently contact [protected]//[protected]

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Mohammed Nesar
US
Feb 10, 2020 1:16 am EST

[protected] bill details

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Mahesh Stha
US
Apr 28, 2021 12:42 pm EDT

My STC flashing red key how can I fixed it . Please support to fix it .tq
My contact no [protected]
maheshstha45@gmail.com

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amielalysa
US
Aug 15, 2022 5:42 pm EDT

this number is not mine

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Kareem007
Farwaniya, KW
Oct 02, 2022 4:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am already make compline by customer care 3, 4 times still not yet clear the. Internet problem, I am a postpaid customer from last 4 years, I am staying in farwaniya block 1 &3 internet speed very worst, if I bill not paid speedily disconnected line, but I complain last 5 months not response that is Stc. My e mail nationalecr@ gmail.com

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naz
US
Jan 01, 2023 3:21 pm EST

When I open ALRAJHI Bank App otp is not coming I went to bank and complained then they said stc sim problem then went to stc office they said ALRAJHI bank problem need a solution

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vijay kumar yadav
US
Apr 09, 2023 12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NAME: VIJAY KUMAR

IQAMA: [protected]

MOBILE #. [protected]

JOB DES. PORTER

I need help to fix this issue as I never used this kind of service.

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Aqeel603
Al Qatif, SA
Aug 27, 2023 10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sir i am use to stc homeboar Internet service 12 days not working my Internet device i complain to stc Internet customer services help me my mobile number [protected] 

Account no [protected]

Aqama no [protected]

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Aqeel603
Al Qatif, SA
Sep 03, 2023 3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sir i am use to stc homeboar Internet service 12 days not working my Internet device i complain to stc Internet customer services help me my mobile

number no

[protected] 

Account no [protected]

Aqama no [protected]

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Zq11
Abha, SA
Sep 24, 2023 5:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Today

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The air conditioners are not working and the cleanliness is very bad

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  1. STC Contacts

  2. STC phone numbers
    900
    900
    Click up if you have successfully reached STC by calling 900 phone number 31 31 users reported that they have successfully reached STC by calling 900 phone number Click down if you have unsuccessfully reached STC by calling 900 phone number 25 25 users reported that they have UNsuccessfully reached STC by calling 900 phone number
    11%
    Confidence score
    Call Center
    969
    969
    Click up if you have successfully reached STC by calling 969 phone number 24 24 users reported that they have successfully reached STC by calling 969 phone number Click down if you have unsuccessfully reached STC by calling 969 phone number 9 9 users reported that they have UNsuccessfully reached STC by calling 969 phone number
    45%
    Confidence score
    MYSTC
    +966 114 555 555
    +966 114 555 555
    Click up if you have successfully reached STC by calling +966 114 555 555 phone number 15 15 users reported that they have successfully reached STC by calling +966 114 555 555 phone number Click down if you have unsuccessfully reached STC by calling +966 114 555 555 phone number 17 17 users reported that they have UNsuccessfully reached STC by calling +966 114 555 555 phone number
    Customer Service
    More phone numbers
  3. STC emails
  4. STC address
    P.O Box 295997, Riyadh, 11351, Saudi Arabia
  5. STC social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024