STC
Reviews and Complaints

Dear Sir,
I am receiving mostly the same SMS everyday from 801021 and 801752 number and got the matter "SMS service" and deducted SR. 3.00 riyals from my account.
Please deactivate the service above two numbers
from my SAWA Mobile number : +[protected]
Thank you.

Taver

I am having two different numbers from SAWA service it is oftenly observed that even the network is good for my both numbers the person besides me makes a call and receives the reply that the concerned number is not rechable. I would request you to please guide me as to what the technical problem is ? + I have already visited twice the customer service but when they check in their system they reply to me that there is no such problem please advise as to how I can rectify this problem

hello sir good afternoon.

my name is prem. from long time i am useing sawa my mobile nom is [protected] from long time i am getting sms from various number and everyday will cut money from my mobile account. i am very much fedup so please all the function deduct from my sim. otherwise i should chang my sim.

thank you.
sawa team.

name: syed azmat mustafa
iqama number [protected]
mobile number [protected]

Dear sir, i am sawa service user my mobile number is mentioned above. Due to unknow service amount has been deducting from balance. As today VAS service charges sar 10 is deducted. Please kindly i request to deactivate unknow service. your cooperation would be appreciated.
Sincerely,
syed azmat mustafa

Name : syed azmat mustafa
Iqama Number [protected]
Mobile: [protected]

Dear Sir,
I kindly request you to unsubscribe from any service for data or internet (which is deductible from my balance) on my mobile no. [protected]. It is being deducted money for these services. Thank you for your prompt response to my complaint.
Sincerely,
syed azmat mustafa

Please be informed that I am STC Customer from last 6 years with Mobile No. [protected], My Balance getting deducted automatically and says thank you for subscribing SAWA services. I HAVE NOT SUBSCRIBE ANY SERVICES.
KINDLY UN-SUBSCRIBE ALL MY SAWA SERVICES FOR MY MOBILE NO. [protected].

there was an advertisement in Arab News on the first page (22/10/2011)saying all SMS will be free from 11.00pm to 9.00Am to subscribe send an SMS by writing 8005 and send it to 902 when I subscribe I was surpise to see that it cost my 12 Saudi Riyals which was not mentioned anywere in the advertisement. stop fooling us and retured back my 12 saudi riyals to my mobile no [protected]. if there is any charge mentioned it clearly dont fool us if we really need it we will subscribe the same so deactive the service and return back the charges you have taken 12.00 saudi riyals Thanks Jameelur Rahman

To deactivate all the services in Sawa just type 9922 and send in to 902, just deactivate everything, that's what i did with mine, hopefully it works. Sawa is really disappointing.

DEAR.SIR, MAM. I'm receiving this SMS FROM this site http//.ar.ksa.skill2thrill.com/ outomatically deducted my balance STC SAWA pleas help how to remove this problem from my mobile and stc sawa number.[protected]...get from away to my number.thank you

Sir

i would ike to request you my mobile number is0559271462deduction money of sevanteen riyals for services address805218: http://mobi.skill2thrill.com/index.cfm?cpID=MIX27

please i want to cancal this services as son as possible

Please block these messages receiving to my cell. Receiving from 802601

when i recharge card after few mints balance is finshh

De-active SMS SERVICE

sir my mobil no is [protected] and on every day detuct money(1.30)from my mobil please deactivat this service form my mobil thanks.

De-active .SERVICE>
sir my mobil no is [protected] and on every day detuct money(1.30)from my mobil please deactivat this service form my mobil thanks.
AKHTER.

Dear sir, i am receiving message from S.G 88595 every day. for this every time my balance deducted. actually i don't want this messages. please deactivate this message service to my mobile. my number is [protected].

daily dedecting the amount of 0.65SR please send me the solution to this number [protected]

I am also facing the same problem, everyweek it took 5 SR. Wish for an help with this matter, really disgusting! My number is [protected]. please, help us... Hoping for an immediate action. Thanks...

may i request to your good office to stop sending message and cut 5 saudi riyals to my credits, my number is [protected] i replied STOP to 805218 but no response

dear sir :i have same problum dedecting the credit weakly one time 5.00/sr please be mind this matter...thankyou

dear sir. 04/01/2011
dedecting the credit with our any reason since 16dec.2010. no response when i call 902 waiting for more then 10 to 12mints. for several times.daily dedecting the amount of 1.30SR not only me several have the same complain.

last month and now every my prepaid card also was deducted 5SR i try to send sms 802600 to stop subcribed but theres no response in our service stc so pls help to stop this service.thanks

yes, i have also this complaint that every day 1.30 deducted, I have try to send sms u-86677 but one day not deducted, but again deduction strted, what can i do, is there any know it pls help us. it is difficult to change the number.but at last we have to do.

Very Easy Way Just Stop Useing STC Like Me

Dear Brothers, go to this link and follow the procedures to stop deduction
http://www.mozook.com/index.aspx?Oc=1&country=ksa&lang=en#10

Dear Brother, go to this link and follow procedures
http://www.mozook.com/index.aspx?Oc=1&country=ksa&lang=en#10

Last two month (since 15th October), everyday SR 1.30 is being deducted from my pre-paid stc sim for no reason.
what is this stc service no good, pls. good service provied.
Kindly stop this and refund the monies deducted so far to my account.
next time deducted my account, after close the sim line. babu fatehsher

برجاء التوقف عن الخصم من رصيدي, أرجوكم, لم أتلقى أي خدمات مقابل هذا الخصم...؟؟؟؟؟؟؟؟؟؟
جوالي:[protected]

The Same Person (Mohamed Ali) Called me Today and He clearly mentioning the contact no i am frequently used to call. Is this person working in STC or He hacked the Server. Please kindly help the people to not get cheated again.

did any one give your bank account no or something?

there are so many sufferers, we lost 10300 sr 2 days back bcos of this scam, why no one is taking actio?all hard earned mney got lost...God only can help us now

SOME BODY CALLED ME FROM THE NUMBER +[protected] THIS SAWA NUMBER AND HE INFORMED ME THAT I
HAVE WON 200, 000Sr VIA LUCKY DRAW. HE IS A OF BAKISTHANI NATIOANALITY. THEN HE TOLD ME TO THAT GIVE ME
YOUR IQAMA NUMBER AND FULL NAME ACCORDING TO YOUR IQAMA.
THEN I UNDERSTOOD THAT HE IS TRYING TO MAKE ME FOOL.GOD HELPED ME AND I KEPT SAVE. ...

Same as happened to me MR. Sanny..this no of SAWA call ([protected]) ([protected])..just now i check that im victim of this Indian Guys...i buy load of SAWA worth 1, 500Sr..and send to them..after that asking again 2, 400 sr for the processing tranfering money from Dubai to my account, but i feared already this is scam..Please STC, check this numbers they are using and this guys should grab and put in jail..If you dont do action in our complained, maybe more people are victims soon..I calling the number but they did not answering now...Beware to this scammers..

SOMEBODY CALLED ME AT THE NUM.+[protected] THE NAME OF THIS PEOPLE IS MOHAMAD ALI AND THE MANAGER IS MOAHAMAD FAISAL AND HE IMPORM ME THAT I HAVE WON 200.000SR VIA LUCKY DRAW.THEN HE GAVE ME A PROOF THAT HE IS CALLING FROM STC THAT ON THE SIM YOU WILL FIND THE NUM.899660 WHEN I CHECK I FOUND THE HE IS CORRECT.THEN HE TOLD ME TO THAT GIVE ME YOUR IQAMA NUM.AND FULL NAME ACCORDING TO YOUR IQAMA I GAVE HIM THEN HE TOLD ME THAT FOR FURTHER PROCESS HE HAVE TO CALL HIS MANAGER ON THE NUM.[protected].WHEN I CALLED HIM HE TOLD ME TO GIVE HIM THE PIN CODE OF TOTAL 600SR THROUGH SAWA CARD.AND TILL THEN HOLD YOUR PHONE THEN UNDERSTOOD THAT HE IS TRYIN TO MAKE ME FOOL, , , , , STC COMPANY PLS HELF US FOR THIS PROBBLE, PLS ACTION QUIKLY THIS PROBLEM STC COMPANY, THIS KIND OFF PEOPLE MAY THE ALLAH FINISH THEM ALL TO MAKE THIS KIND OF ALIBABA, , , , PLS ALLAH GIVE FINISHMENT..THANK YOU AND ACTION THIS STC COMPANY, , ,

last 2days i have some problem withj awal prepaid card because if icallt to india i lo ss2.40sr for one minitues to iincluding my fauvaritesnumber also so i loss lot of money so please check and help me my# [protected]

Never recharge frequently on SAWA. I have cheated several times, when I recharged to call India I have lost 8 SR for 3 minutes. Now I am recharging once in a month. Now whenever I wanted to call I am using yahoo messenger or fring to call India. Its free and comfortable. STC only cheating Foreigners.

I don't understand, why I can't stop SAWA deduct sr.5 from my accout, , this is illegal!
pls. help me to stop this, , my # [protected]

ASSALAM-U-ALAIKUM
Thanks for your kind coopreation with all customers. It's the first time that i had a complain with sawa sim. Since last 7 years i'm using this sim of sawa but i never faced any problem but since last week when i took money transfer of 10sr the same day after some time my balance became zero even i didn't had any conversation with any one. I have another sim of sawa in which i took transfer the same day or the next day & the same thing happened to it...I don't know what wrong with sawa sim ?...hope u will try to solve my problem soon...once again thanks..

Hello All,

Sending an SMS to 86677 with "U" will sort the problem for SP30466 in SAWA and also remove your number from Facebook. It worked for me hope it will work for you too.

Regards,

Dear Sir,
I am recieving mostly the same three SMS this month and this sender SP30466@ deducting me SAR 3.00 for each SMS.
Please deactivate the service from my SAWA Mobile number : +[protected]
recive the sms this you are still registered to the STC FACEBOOK SMS SERVIES
SO 3SRS MAIN ACCOUNT

Dear Sir,
I am also receiving SMS each week of the month and this sender SP30466@ deducting me SAR 10-14.00 for each SMS. It says "you have Facebook service still activated" but I'm not receiving any SMS from Facebook.
Please deactivate the service from my SAWA Mobile number : +[protected].
Thank you

Dear Sir,
I am recieving mostly the same SMS each week of the month and this sender SP30466@ deducting me SAR 10-14.00 for each SMS.
Please deactivate the service from my SAWA Mobile number : +[protected].
Thank you

Dear Sir,
I am recieving mostly the same SMS each month and this sender SP30477 @ deducting me SAR 3.00 for each SMS.
Please deactivate the service from my SAWA Mobile number : +[protected]

Dear STC-SAWA,
I am also receiving SMS every other 2 days and these senders are from Myskry88511 and 5010 that are deducting me almost 2 SAR for that SMS.
Please deactivate the service or somehow help me unsubscribe from these two SMS senders. My SAWA Mobile number : +[protected].
Thank you...

رجاء عدم إرسال رسائل على جوالي [protected])حيث لم أستفد منها بالإضافة إلى الخصومات (5ريال عند كل رسالة...؟؟؟) التي ليس لها مقابل, أرجو أن تلقى رسالتي كل الإهتمام ...شاكرين لكم حسن تعاملكم و لكم جزيل الشكر
أحمد علي عامر
السعودية
أبها

رسائل: SP28301
تحوي روابط لاتعمل على جوالي...!؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟

Dear Sir,
I am recieving mostly the same SMS each week of the month and this sender SP28301@ deducting me SAR 5.00 for each SMS.
Please deactivate the service from my SAWA Mobile number : +[protected].
Thank you.

i am receiving mostly the same SMS each week of the month and this sender sp28301 @ deducting me SAR 5.oo foreach SMS.
please deactivate the servicefrom my SAWA Mobile number : +[protected].

Thank You.

Dear STC Sawa Team,

Daily my Sawa balance is deductd 0.80 hala. I have been to your Service Centre & called customer care but still the balance is deducted.

My mobile no. is: [protected]. Request you to please stop this deduction immediately.

i tried sending blank SMS to 800444 and 800828 but i cant, i tried also space character still i cant, please help. Thank you

Here`s a step by step guide how to attempt to get rid of those annoying regular charges by STC.

Step 1: Send a blank SMS to the following two numbers: one to 800828 and one to 800444. If your phone does not allow you to send a blank SMS, enter a space character and send it.
Step 2: Wait. You may have to wait a few hours or even a day or two to get a reply from both numbers. Wait until you have recevied the reply from both numbers.
Step 3: In the replies, you will (hopefully) see a list of services that you somehow got subscribed to. To unsubscribe, you need to send the list number back to the number that you received the SMS from. So, for example, if you get a response from 800828 and you see in the list: `1 Facebook - 86677` then you need to send `1` (without quotes) to 800828.
Step 4: Wait. Nothing may happen for a while. Give it a few hours, or even a day or two.
Step 5: If you are lucky, you will get a message confirming that you have unsubscribed from the service. In this case, send another blank SMS to the same number to make sure you have unsubscribed.

Dear STC Sawa Team,

Daily my Sawa balance is deductd 0.49 hala. I have been to your Service Centre & called customer care but still the balance is deducted.

My mobile no. is: [protected]. Request you to please stop this deduction immediately.

the quicknet that i purchased for a year plan was a total scam from stc. they mentioned in there advertisement along with the router that it could provide a max speed of 150mbps. i knew that it is impossible to reach such high speed of 150mbps specially in this part of the world. but at least, if 10mbps speed would be acceptable. however right after installation of the router, i found out that the max seed it could provide in my area is only 0.90 mbps. i ranthe next day and try to return the item but of no success. i was just promised that it could be fixed after 48 hours. i was patient enough to wait for the 48 hrs as promised, however month passed by nothing happens and if fact it went worst. the 0.90 mbps went down to 0.27mbps lately. i was just told to every person that i spoke with thru phone (customer service) or personally from their office that there is nothing that they can do. it is every individuals complaint and you have to wait for the next 48 hours after your case is filed. or should we say until the purchased plan is reached?
Basically, STC just need your money and they don't care if they satisfy you on the type of service that you paid for. it's horrendous. i will have all my stc account stop and suggest to all not to purchase their services as it is all fraud.

Here`s a step by step guide how to attempt to get rid of those annoying regular charges by STC. Step 1: Send a blank SMS to the following two numbers: one to 800828 and one to 800444. If your phone does not allow you to send a blank SMS, enter a space character and send it. Step 2: Wait. You may have to wait a few hours or even a day or two to get a reply from both numbers. Wait until you have recevied the reply from both numbers. Step 3: In the replies, you will (hopefully) see a list of services that you somehow got subscribed to. To unsubscribe, you need to send the list number back to the number that you received the SMS from. So, for example, if you get a response from 800828 and you see in the list: `1 Facebook - 86677` then you need to send `1` (without quotes) to 800828. Step 4: Wait. Nothing may happen for a while. Give it a few hours, or even a day or two. Step 5: If you are lucky, you will get a message confirming that you have unsubscribed from the service. In this case, send another blank SMS to the same number to make sure you have unsubscribed.

Read more: I am loosing daily 40 halala from stc with a reason or without activating anyting, , , , plz help me to stop this? - I am using stc sim in my nokia e63, , , yest i recharge for 10sr and from that mid knit i am loosing 40 halala daily, , , in the morning when i see my mobile it is showing that last call charge is 40 halala, , , i didn`t call any call, , it is automatically showing like that, , , , what should i do to stop this :: ([protected] )

Dear Sawa.
Assalamu-Alikum.
I would like to inform you my mobile Sawa Prepaid Sim daily automatically deduct 1.30 Saudi Riyals from my balance. plz do something from last one week i am sending complain, plz do take some action.
My Mbl. no. is [protected]
Kindly check and close this issue ASAP.

pls help me for my stc simcard i connot send messages..

GANGAPUR

I have the same issue, even when I dont use my mobile, amount has been deducted from balance, I have already complained but nothing happen, can you do something about it. My mobile no. is [protected]

F...u...c...k Islam it's a bulls...hit religion you stupid f...u...c...kwits.

I have also home broadband internet at my home and from last three months they are issuing my stc bill 298 while I have activated my service 149 per month. More then hundred time I called to customer care and went to stc office but no body is ready to solve my billing problem.stc companies eating people and getting double bill every month. This is Islamic country and here they don't know what is Islam, what is haram what is halaal.very bad service from stc.Inshallah all works of stc who is doing these activities will go to jahannum.

Hi similar type of fraud I face in UK, one person called from UK number [protected], he said your number has won the lottery of 50000£. Then I urged with how can I believe, he told some number and told check back of the SIM which was correct.Then I believed later told collect the from nearest Barclays Bank.then I went to take ID proof later he told to receive this huge amount you need pay 500£. Then I again urgude why should I pay if I had won the lottery. I told I won’t pay later he told this also willing returned it’s just matter of 10 minuets, & he also told me not to discount the call it u transfer the money. Like I paid 8000£ .now one person has promised me that I will all the money what I given to them if I transfer 450£ for file closing His name is Shad Usman and he working is STC company in UAE +[protected]. after reading all these scam even I feel I have been e cheated. He also speaks very smoothly and keep say Marsha alla . Because these people veryboby been loosing there money. I told home share company ID . I think even this they faked. For reference I have attached the ID. Please arrest them & nicely punished.

some one called me yesterday from [protected], name MOHAMED ARFAN he said that he is supervisor from stc and zain comp he said my sim serial card number zain won the lucky draw 200 000 saudi riyals he give me two numbers of last calls i perform to my country, he asked me tow vousher of 300 rials then one vousher zain total of 700 saudi rials. he asked me my iqama number so hi can process the bank transfer he hold me for more than 30 min and he asked me 5 vousher of 300 saudi ryals total of 1500 sr. then he keep calling me more than 50 times informing me that he perform my fil in to dobei saudia and kuweit, need an other 9 vousher of 300 saudi rials he asked me if ihave imo number so he call by the new number0598234939 and he send me bank draft 200 000 sr my name and my number of iquama hi asked me to urgently give the 2700 saudi ryals so he can finish my file so i can go to any rajhi bank and redrow the check. when i so the draft he send to me i inderstood that this fake .i lost 700 sr plus 1500 sr total of 2200saudi ryals. i pray good to curssed him .please dont trust and beleve on any call. .

Dear All,
STC has short code to report such instance on their web site via a text message to 800825 showing the calling number and will be handled and tracked by concerned authorities

I got same call and I reported it on above short code via text.

Hello everyone just a hour ago I got a call from [protected] / [protected] this numbers the callers name khalid said to me You are won 200000 riyal in our stc lucky draw he said me you just need to buy stc voucher amount of 1500 and transfer voucher number to us we are verify and later you got a call from al rakhi bank and also they return your 1500 riyal for buyer stc vouchers I know very well this is scam so I ignored them and not responded to call please don't trust any lucky draw be alert.

On 30th June 2015 i received call about winning 20000 KD and they ask me to pay 280 KD to release amount. I paid 280 KD and then he send me one cheque on whats app and told to pay 470 kd so they will send 10 digit code and i can clear cheque from Al Mulla exchange. I paid 470 kd then they called me and gave me 5 digit and said to pay 630 kd for remaining 5 digit. I paid 630 kd and they provided only 3 digit and said when u will pay 480 kd 3 days advertisement cost on al jazeera channel they will release remaining 2 digit. I paid same. Then they gave me remaining two digits. Then they called me this is international lucky draw from kuwait, Saudi and dubai and your file is cleared now and proceed to saudi. They asked me to pay 730 kd as saudi tax to release money. I paid same then called me and said congratulation your file is clear and proceed to kuwait and to receive money you have to pay 930 kd. Then i stopped paying. Almost i lost 2500 KWD. My bad luck. We are giving suggestions to ther not to believe such kind of call but dont know how i did that. They have very good communicating skill to hipnotise you. Really my all bank account emptied. I have attached here cheque images so like us no one can get cheat.

today i got the call from this number [protected] and they said congratulations u have won 50000 riyal and hesaid that i have to purchase 300 riyal of 4 sawa cards then he said he will ask tha voucher number but i didnt puchase the cards

CONTACT CYBER CRIME BUREAU INVESTIGATION DEPARTMENT E-MAIL:cybercrimebureaudept@gmail.com

i got the same call today from a saudi no [protected], it was some one speaking Urdu ( bt by accent he appeared to be indian or bangladeshi in nationality
he told me for 3 days ur name is announced on tvs as u got a 200000 sar as a prize money of stc lottery
then he told me that same sm no 899660 and told me to shut down ur mobile and take out ur sim to confirm the no on its back
I asked him why u r using mobile no to call me...if its official why u r not calling from some official no
he said me to disconnect and we will contact through the official no
after 5 secs i received a call from 902 saying the same
and when i argued a little more...he bacame straight that if u dont want to claim ur prize ...we will cancel ur name and will draw another name

this is just a 2 hours back story

Today i received the similar call from the number [protected] and the person, urdu speaking may be indian or pakistani, told me that u r very lucky to have won SAR 200, 000 from STC. then he told that he will inform me the procedure to get the money and was asking me how much time you willl take to go to Alrajhi nearest you. To make the impression he informed me the numbers which i used to call from my SIM. he said since three days on different tv channles my SIM nyumber is shown as winner so please dont disclose to any one that u are the winner otherwise someone will put you in trouble.
People please be aware of these fradulents.
Immediately I threatened him that you are scam and i will lodge a complaint against you only then he stopped calling.

It depends on their luck

i recive a call from Dubai today on my landline phone from tel number [protected] one guy ( sound like pakistani) told me that i have won €50000 in lucky draw orgenised from 5 country inclusive Germany, uae telecom ! he told me that 1st i must pay €500 over western union and should give him the pin that he can recieve the money i send ! but i think this is fake ! i will not send money ! pls help me, what should i do !

i git a call from Dubai today on my landline phone from tel number [protected] on guy ( sound like pakistani) told me that i have won €50000 in lucky draw orgenised from 5 country inclusive Germany ! he told me that 1st i must pay €500 over western union and should give him the pin that he can recieve the money i send! but i think this is fake ! i will not send money ! pls help me, what should i do !

Hello, i have applied to get a fingerprint in Hera District Jeddah Albaik. but the service person told me your fingerprint is not available in the Ministry of Interior. even though i was sure i fingerprinted long time ago. but he insisted and said your fingerprint doesnt exist. I checked the MOI webbage and it shows my fingerprint is available. Can you fix this problem and make sure your employees do not make things hard again. Now my simcard can be banned because of this idiot.

Its been a week and our FTTH MODEM is not working, my father complained a week ago but no response from STC. Please send somebody to look out the problem as soon as possible...

Dear,

I am BIJU i want to open new STC internet connection 10 days before i went STC office and gave mob number and iqama id and all.. so didt come any one and didt contct me for any one.. so please take decision quickly

Thank You
Biju
[protected]

I have taken a 3 months contract of quick net 4g with Stc . The Internet connection is absolutely rubbish, barely works for 2 to 3 hours in the evening and the ear of the day and night you can hardly check your email let alone watch videos or news. When I contacted them they denied problems at all and all they repeated saying was "we are here to serv the respect of our company " very strange use of words as they have no respect whatsoever for their services and the customers that use it.
Avoid STC, they are by far the worst internet provider I came across. Nothing good, just waste of hard earned money.

I have unlimited package 4g quicknet for 12 months. The speed is very very bad around 0.02MBPS. We are not paying for this that internet speed is literally useless and it costed us too much. I must think it was a bad decision to choose STC.

Serial no. [protected]
Quicknet no. [protected]

I have been using STC 149 Jood net for more than 6 months, Suddenenly my DSL is not linking properly and the connection gets disconnected often have made a complaint in STC over my friend's Land line and had registered a complaint and they had provided a compliant number also they received my contact details & said they will acknowlwdge through msg but still no action has been acknowledge by them.

I swear, I have never encountered such imbecils as the ones who are working at STC. I am waiting for more than 2 months for my Broadband prescription and they never did anything. And everytime when you call to check for the status, they hang up on you if you ask them questions.

It's like they are doing me a favor. Never ever have I seen such incompetent people!

Customer care support ..is too bad

helm.tekmob.com/pim/samogamesen1?&sub= [protected]
cutting 5 SR every week, so stop immediately
please it is scam on me every day get 1 SR

Dear Sir,

on my iqama number i have 3 STC post paid mobile number.. I have only free paid i am not using above 3 post paid sim. how can i solved this problem please help me

Mohamed