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STC review: poor customer service! 60

R
Author of the review
12:00 am EST
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Beware of attempting to complete the activation of phone service with STC! Okay... Saturday got to office 2 hours to give them Iqama copy and register for service and told to call after hook up to get options like DSL and long distance, Sunday night my villa connected, called monday told not in system yet to all tuesday, Tuesday talked to three CSRs one said bring iqama copy to activate service second said I needed to be there when technician shows up and third said call tomorrow so I made appointment for technician that afternoon planning to give him another copy of my iqama, technician shows up announces he is here drives past my villa to back of compound and then 5 minutes later leaves without stopping, I call STC ater that an dthey say "call tomorrow", Wed. I call they say technician hasn't completed it in the system and to call saturday, I get techs phone number call him and he says he will close out right then, I call CS again and they say call saturday, I call another and he says bring in iqama copy saturday.

My goodness! phone hooked up for 5 days and as far as I know now the reason I can't call in to get DSL or international calling could be because the technician hasn't closed it or I need to go back to the office again and give them another copy of my iqama (I gave them one when I signed up in the office) to "activate" it then I call back later to add options. Honestly I just want to choke the F#$@ out of someone. Why wasn't i told when I signed all these other steps. I was just told when it was hooked up to call back for dsl or long distance. This crap makes me want to quit and leave the kingdom.

60 comments
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Murad
SA
Jun 04, 2009 8:54 am EDT

If there is a mob or big thier, it will be STC. I don't believe it take me to apply for new telephone to my new house more than eight (8) months and once I call them they still your request is still pending.

If you get angry and tell them you have a poor service they hanged up on you.

I wish first to change their name because they don't deserve it. Second, they get broken.

Man if big companies in world get broken why this company don't. Because they are big crook

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fasmir
LK
Aug 17, 2009 7:18 pm EDT

im Razy

if there is mob or big there it will be STC also i ask to 907 our DSL Network is problem more then 2 months tel-[protected], [protected].

i whas call 907 they still our request is still pending.

thank you

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Nethater
SA
Sep 16, 2009 3:23 am EDT

We transfer to a new house, I made a request for transfering my landline and DSL last week of August and then I keep on following it up to 907, everytime I wil call they are always telling me "Inshala they will come to you tomorrow" we're in the midst now of September but still they are telling me that the technician will come to you tomorrow. They are are not giving specific date if that tomorrow is on Year 2010 or what! If they are offering the service they should be consistent that they can accomodate every request they are attending... Bad words are not enough to explode this fxxxxxg feeling.

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mohamed azar
US
Dec 29, 2016 3:19 am EST

my stc modem not working
my land line no 4010212

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shibin shaji
SA
Oct 02, 2017 4:57 pm EDT

i need technically support y because my stc fiber connection not working red light.

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Rizwanullah
SA
Oct 03, 2017 6:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have paid the bill last week and today I can see another bill which is not correct.

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Chaudhry Nisar
US
Feb 20, 2018 8:47 am EST

not working internet.

mohammad saifi ansari
mohammad saifi ansari
US
Aug 14, 2018 6:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sir.
My landline internet is not working before 8days, please help and repair my connection
For account no.: [protected]
Service number: [protected]

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Mohammad Saifi
US
Aug 14, 2018 3:50 pm EDT

Dear sir.
my stc landline wifi connection is very slow please repair my connection. I called before 15 try but I have no come responce
my mobile no, [protected]
phone no. [protected]

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Khan223
SA
Aug 15, 2018 5:35 pm EDT

Hi stc I am Asif my landline number is [protected] my internet speed is very slow Even no have 1 mb so plz solved my problem as soon as possible
Asif [protected]
Iqama nmbr [protected]

Thanks sir

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Chaudhry Nisar
US
Aug 20, 2018 9:27 am EDT

My landline no is.[protected]
I have paid bill. Sr 595.66 at 9.27 am date 19-02-2018.
Name : muhammad azam nazir
Iqama no ; [protected]
Bill no : [protected]
I have paid bill but my home brand not working.
Please sir solved my complaint.

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Gretchen Baido
US
Aug 20, 2018 2:12 pm EDT

I forgot my password in my account my stc and i need to retrieve it but i can't. Because my sim is blocked and i need to get the puk sim to open my simcard again. Please help..

I forgot my password and my sim is blocked. Please help how to recover both. Thank you

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Leenm123
SA
Aug 21, 2018 7:29 am EDT

The Internet connection of our home is really slow and bad. We always pay extra money in order for it to be faster but there is no change. At times it's even worse. Horrible stc connection we better change to mobily company.

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Arbabahmed
US
Aug 29, 2018 12:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

عميلنا العزيز ..
جاري تفعيل اشتراككم في خدمة انترنت لا محدود
لهاتفكم رقم [protected]
اسم المستخدم و كلمة المرور:
User Name: [protected]@stc.net.sa

Since 2 weeks we are waiting for technician, two time schedule appointment from STC but no one came, no one responding.

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Fahad gujjar
US
Sep 01, 2018 6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please sir slove my problem internet is very slow working 2 months before good but now is very bad service not good working slove the problem other waise i am close the conection.

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Philip Ambu
US
Sep 01, 2018 6:35 pm EDT

We bought STC data plan at Dammam Hotel staff using his visa number. But when I bought a recharge coupon it cant be recharge. I need help.

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shahzad umer khan
SA
Sep 01, 2018 9:55 pm EDT

I changed home so please change my land line and net line
I already complain but no response
[protected]
My mobile number [protected]
I'd. [protected]

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shah1234567
SA
Sep 02, 2018 12:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear i want to closed my land line # [protected] ASAP i pay three month with out using and now again you send me invoice of 758.62 SR. why you sending it even i closed my telephone line in tahliya street office and that time i pay 500 SR.

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Mohammed133
US
Sep 03, 2018 10:05 am EDT

Unayzah — STC wifi broadband Lines Very very slow plz solve this problem soon ... plz

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Naveed Nisar
US
Sep 04, 2018 2:44 am EDT

I have already internet in my home i just shifted from old home to new home that's why i need to transfer my old services here technician came and he solve but he said i will come back untill i finish my another client i give me another phone number and he put wrong cables for me now he close the mobile kindly check and tell me
[protected]

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Hazrat Usman
US
Sep 05, 2018 8:03 am EDT

sir i have sumbit online application for stc landline internet before three days but still not recive any response mi iqama number is [protected] and my mobile number is [protected] and landline number is [protected]

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mazhar qhadri
SA
Sep 10, 2018 8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear sir,
STC is deducting some Riyals from my mobile balance as an "airtime advance" whereas i didn't applying any "airtime advance" or any other special offer.

Please look into this matter and stop the deducting riyals from my mobile balance.

Your early attention will be highly appreciated.
Best regards,
Mohammed Mazhar
[protected]

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Amit0124
US
Sep 11, 2018 1:06 am EDT

Dear Sir,
Please rectify our complaint against low internet and Wifii Speed last three days.
Location : Al-Batha, P.O. Box. 2887, Near Bengali / Sudani Market saad & abdullah Al-Zakrey Building.

pls take strict action on that. and rectify our complaint as soon as possible.

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shibin shaji
SA
Sep 11, 2018 1:33 am EDT

i want techical support

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Rizwanullah
SA
Sep 11, 2018 5:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I would like to disconnect my house internet connection. I have no outstanding payment. My brother went to STC office in Jubail but he was told to pay 200 as outstanding payment which is not correct. Please advise.

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junie24
SA
Sep 18, 2018 8:50 am EDT

Good afternoon,

Please deactivate my mobile # ([protected]) in my account name Junie L. Candole Jr. Iqama # [protected]. Because my mobile phone was stolen by a taxi driver.
So that I can buy a new Sim card because I tried to buy a new one but it can't be possible.

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shahzad anjum
SA
Sep 18, 2018 1:14 pm EDT

Aslam o Alikum,
Dear Sir,
My Stc Dsl wifi Modam is Not working.
No.[protected]...Name..Yasin shahid
every 1 or 2 months My internt serivice stoped for many days. I, m completely Dishart Stc Dsl service for my area..
i have a big problem for complain services.
my mobily no. registrar in my Stc Dsl profile So i did not complain

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Badal khan
SA
Sep 18, 2018 1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My whatsapp banned. already 4 days but not open my whatsapp.. please return my whatsapp number +[protected]

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gmailazhar
SA
Oct 16, 2018 1:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi
my name is azhar my iqama no# [protected]
A cc no# [protected]
I paid my stc bill on last month that is 24 of July 2017 and again i received the bill with same amount that is 200 SR. because still a month is not yet completed and i received a bill.
i need to know the reason.

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hibathulla parammal
US
Oct 16, 2018 4:36 am EDT

I want to service my STC home broadband for speed problem

my plan is 10Mbps for 149per month
now get only 1 Mbps

my stoic broadband no is {[protected]}

my contact number [protected]

location Sahara -old macaw Judah road

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Tiger India
US
Oct 21, 2018 2:11 pm EDT

This same number i buy before 2 months now i have another stc sim on my iqama but this number will have all of my friends and family so this person doing wrong think.
He massage my family and friends and abused them.i want to cancel this number or suggest him to buy new fresh number.
Do something please.

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Abdul basit shaikh
SA
Oct 21, 2018 11:56 pm EDT

I am using stc Internet.. my router is flashing a red light which is in the form of a key..
Kindly, need a fix.. thank you
You can reach me through
mr_shaikh74@yahoo.com

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Hamid ijaz
US
Oct 22, 2018 4:01 pm EDT

My Internet is very slow I have paid the bill yesterday but its speed is not good it is very slow . The third light on the modem automatically disconnect sometimes .
My
Username is : [protected]@stc.net.sa
Email: hamid.ijaz91@gmail.com
Phone number : [protected]
Please check it .

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Bandarusa
SA
Oct 22, 2018 9:23 pm EDT

Dear STC Team,

I called several times regarding to internet slow in all my 3 SIM cards i got many advices from call center agent and my STC app nothing done to solve the problem. I pay 400 SR per month I got 0 service.
I got the packege to enjoy the internet, right now I keep my self busy calling STC

My Name is: Bandar Altalhi
[protected]

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harisingh001
SA
Oct 31, 2018 9:12 am EDT

Dear Sir,

My Name is Hari Sinh from jubail, I have a STC WIFI. WIFI number :[protected].
I'm using the same wifi more than a year, But now a days I didn't get the proper speed while using the Internet through WIFI. So please help me to solve this problem.

My contact No.[protected]
Mail.Id:harisingh_jat08@yahoo.com

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Yusufkhaledha
SA
Oct 31, 2018 10:07 am EDT

I forgot my puk code number nw I am in India urgently I need my puk number asap please

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Shahiryar khan
US
Oct 31, 2018 2:10 pm EDT

Dear,
i am facing internet issue form last 4 days kindly fix my issue ii am calling at 900 but they are connecting... landline number is [protected].. my name is shahiryar ID # [protected]... and mobile number is [protected]

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Ravi Smaty
US
Oct 31, 2018 6:49 pm EDT

i shifted my office to muhayel branch and taken a 330 gb prepaid internet service.i am not getting 4g speed and some times no signal.please help me out.
i need speed internet for our office work

Q
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qasan
SA
Nov 04, 2018 7:45 am EST

This is my STC Internet billing account number [protected]. I am paying SR 160 per month but receiving the bandwidth as promised. Whenever, I used it, the bandwidth I received is 1MB or lower. It is hard for me to use my internet from 6PM to 12 PM. Kindly make it better, otherwise I am thinking to quit soon.

Regards

Qaiser

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Kc Jalover
US
Nov 05, 2018 3:10 pm EST

Please take an action regarding an STC technician who owns this number [protected]. He's been bothering me and making threats to my safety. This technician is an employee of NOKIA-STC located at Jeddah KSA. Please ban him to make any personal calls using his company sim or take a disciplinary action.

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  1. STC Contacts

  2. STC phone numbers
    900
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    Call Center
    969
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  3. STC emails
  4. STC address
    P.O Box 295997, Riyadh, 11351, Saudi Arabia
  5. STC social media
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