StyleWe’s earns a 3.7-star rating from 317 reviews, showing that the majority of fashion shoppers are satisfied with their purchases.
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merchandise returns
In order to return items, you must go on their website and request a refund to obtain a Return label and/or form. When I did this, the password did not work. When I requested a new password ("forgot password"), they did send one to my email, but it does not work. I have tried 6 times using their passwords and still am unable log in. There is no contact...
Read full review of StyleWe and 9 comments
Replied
wrong sizes
I ordered three dresses from StyleWe. The moment I took the items out of the package I knew immediately that they are not going to fit. My size is 8, but they sent me extra large clothes (size 12). The dresses were absolutely gorgeous, I really liked the material and quality. But dresses were too huge for me. I'm sadly disappointed as I spent about $500! I contacted customer support and asked for an exchange, but was told all items I ordered were out of stock. I shipped my order back, but they refunded only 50% of the whole price. I'm very upset and disappointed.
The complaint has been investigated and resolved to the customer's satisfaction.
This is Kitty from StyleWe, glad to assist you here with the issue.
Sorry for your unsatisfied.
Our items usually run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc，it will show the corresponding detailed measurements for the specific size. Then you can check . You can also refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc).The size guide is just a reference for all the items, which is not as accurate as the info of product details.
If you run into any other issues, pls contact us via services@stylewe.com
Best regards,
Kitty
StyleWe
Replied
shame on them!
I purchased two sweaters from StyleWe. When I received my items, I was extremely disappointed. The sweaters were too small, and I have been trying to return them for two weeks. I have sent them many messages asking about returning the items. But there was no response. They also didn't send me a return label. Finally I received an email from them. First message stated they would get back to me in 24 hours. Well, I am still waiting. The customer service is just ridiculous. The second message I got from them said to click the return button and I will get authorization. I have submitted my request many times for authorization, but it just didn't work. This is not the way customers should be treated. Shame on them! This is my worst online shopping experience ever!
The complaint has been investigated and resolved to the customer's satisfaction.
This is Kitty from StyleWe, glad to assist you here with the issue.
Sorry for your unsatisfied.
StyleWe is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality.
As a new website, Our quality assurance will continue to be improved and perfected in the future.
Thank you for your feedback and We will relay your messages to our designers. Your feedback is very important for StyleWe and our designers to improve our products and services.
Items can be returned for any reasons within 30 days of the delivery date.
For return policy, you can check here: https://www.stylewe.com/information/information?information_id=9
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best Regards,
Kitty
StyleWe
Horrible service
I purchased a dress and it said it was a XL, 12-14 US. It is about a US 10, however it listed to be a US 12-14, it is not. I have been trying to contact them to return it, however they will not respond. I have been trying to get a response for almost 3 weeks, and the company policy states customers have 30 days to return purchase it has been almost 30 days trying to get a response. Never purchase anything from this company. The return form should come in the package, you should be ashamed you your customer service.
Waiting for customer service to contact me so I can return items. So far no response. If I dint hear soon I will take it up with the BBB and began a campaign that will inhibit anyone else from buying.I'll do that on their FB site and Twitter and start a blog.
Replied
the worst website ever!
I ordered seven items from StyleWe. But they completely messed up with the sizes. This website shows a wonderful display of modern, beautiful clothes, but the actual products do not match the pictures. Items I received were just horrible and ugly! Nothing looked like pictures. Colors, material, and sizes – everything was wrong. I sent them an email and...
Read full review of StyleWe and 167 commentsStyleWe Reviews 0
About StyleWe
One of the key strengths of StyleWe is its carefully curated collection of clothing items. The company features a variety of fashion styles, ranging from casual wear to formal attire, catering to a wide range of tastes and preferences. Customers appreciate the vast assortment of designs available, allowing them to find pieces that express their individuality and personal style.
StyleWe has gained recognition for its focus on independent fashion designers. The platform collaborates with emerging and talented designers, showcasing their creations and providing them with a platform to reach a broader audience. This commitment to supporting independent designers sets StyleWe apart and contributes to the company's reputation for offering exclusive and unique fashion choices.
Customers have expressed satisfaction with the quality of the clothing and accessories offered by StyleWe. The company emphasizes the use of premium materials and pays attention to the craftsmanship of each item. Reviewers often highlight the durability and attention to detail in the products received, ensuring a long-lasting and enjoyable wearing experience.
Furthermore, StyleWe has been praised for its user-friendly website interface and intuitive navigation. The platform allows customers to easily browse through categories, apply filters, and find their desired items effortlessly. The streamlined shopping experience enhances customer satisfaction and makes the overall process enjoyable.
While StyleWe has predominantly received positive reviews, it is important to acknowledge that there have been occasional complaints. Some customers have reported issues with sizing discrepancies and challenges in the return or exchange process. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, StyleWe is a reputable online fashion retailer that offers a wide selection of trendy clothing and accessories. The company's focus on independent designers, commitment to quality, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for StyleWe emphasizes the diverse and unique fashion choices, quality craftsmanship, and enjoyable shopping experience provided by the brand.
### How to File a Complaint Against StyleWe on ComplaintsBoard.com
1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with StyleWe in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with StyleWe. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against StyleWe on ComplaintsBoard.com. Your feedback can help others make informed decisions.
Yes, StyleWe is a legitimate online clothing store that offers unique and fashionable clothing from independent designers.
No, StyleWe is not a scam. The company is a legitimate online clothing store that has been in business since 2015.
Yes, you can trust StyleWe. The company has a good reputation and has received positive reviews from customers.
StyleWe allows customers to browse and purchase clothing from independent designers. The company also offers a mobile app for easy shopping on-the-go.
StyleWe provides customer support through email, live chat, and a toll-free phone number. The company's customer service is generally considered to be good.
No, there are no hidden fees when purchasing from StyleWe. The company is upfront about its pricing and fees.
StyleWe guarantees the authenticity of all clothing purchased through its website. The company also provides a refund policy for any issues with purchases.
Like any company, StyleWe has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
StyleWe is an independent online clothing store and is not affiliated with any other companies.
You can determine if StyleWe is the right clothing store for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other clothing stores.
Yes, StyleWe offers a variety of clothing styles and sizes from independent designers.
Yes, StyleWe offers international shipping to many countries around the world.
Yes, customers can return or exchange items purchased from StyleWe within 30 days of delivery.
No, StyleWe only offers clothing sales.
StyleWe provides customer support through email, live chat, and a toll-free phone number.
Yes, StyleWe offers promotions and discounts to customers through its website and email newsletter.
Yes, StyleWe has a mobile app that allows customers to easily browse and purchase clothing on-the-go.
No, StyleWe does not offer a loyalty program.
StyleWe makes money by earning a commission from the independent designers whose clothing is featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.
Yes, StyleWe offers plus-size clothing options from independent designers.
Overview of StyleWe complaint handling
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StyleWe Contacts
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StyleWe phone numbers+1 (877) 277-7209+1 (877) 277-7209Click up if you have successfully reached StyleWe by calling +1 (877) 277-7209 phone number 11 11 users reported that they have successfully reached StyleWe by calling +1 (877) 277-7209 phone number Click down if you have unsuccessfully reached StyleWe by calling +1 (877) 277-7209 phone number 10 10 users reported that they have UNsuccessfully reached StyleWe by calling +1 (877) 277-7209 phone number
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StyleWe emailsservices@stylewe.com100%Confidence score: 100%Supportlaihaili@chicv.com100%Confidence score: 100%Supportservice@stylewe.com93%Confidence score: 93%supportaff@stylewe.com86%Confidence score: 86%designer@stylewe.com79%Confidence score: 79%
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StyleWe addressFeilihuating 1-1-301, Beijing, 100096, China
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StyleWe social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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