StyleWe
Reviews and Complaints

The Order: I ordered five items from StyleWe from their different designers. This website shows a wonderful display of modern, chic and beautiful clothes, but the actual products do not match the pictures. I received the order after three weeks and realized that the package came from China.

The clothes: the sizes of the clothes are completely off. I’m normally a size medium or large depending on the brand. For this order, I order all clothes large. These clothes were extra extra small. The sizes are designed for very small people. Their sizing chart is completely inaccurate. The fabrics and colors did not match the pictures on their website. The colors, material, and sizes everything was wrong.

The refund: I sent them an email and follow step by step their instructions through their website to request a label, ship a package, provide proof of shipment to obtain the refund three business days after they received proof of the package per their policy. After several request through their website their last message was that they are away due to the New Year’s Holiday. Huh! Clearly, the company is in China since it is February in the US. At this point, I dispute the charge with my credit card. Currently waiting for my bank to complete their investigation and credit my account.

I believe that this is a scam company. They are advertising a company as if they are in the US. This is a Chinese company and the items ship from China. This is something they should disclose on their website. The product is not what is shown in the website. If you have a question, there is no one that you can call. There is no customer service. There is no phone numbers to call. The only way to communicate to them is by sending them an email through their website. Then a automatic genetic email is sent back to your email indicating that they received your message and will reply to you sometimes within 24 hour sometimes 48 hours or sometime depending if there is a holiday in China.

Do not buy anything from Stylewe, the majority of positive reviews are fake and probably written by their employees. I have survived a real nightmare to return two dresses. The whole process was ridiculous and painful, I asked for their return address like million times and sent them photos. I also sent them a picture of the tracking report, which showed when the dresses were received. I've sent several messages and received absolutely no response. After reading other reviews and complaints, I now understand that I made a huge mistake when I decided to order something from StyleWe. Many consumers lost their money because of these scammers. I'm going to report them to the BBB and I'll leave negative reviews about them everywhere is possible. StyleWe is a scam company, do not buy from them!

I purchased 2 dresses 1/2016, but when they arrived they were too small. I've sent several emails trying to contact StyleWe to get more information on their exchange policy, after realizing that you will get ripped off if you try to return the items. I have yet to receive a response from the company. Had I read all of the complaints posted, I never would have ordered from the company, beware, terrible customer service.

Ordered Jan 11, 2016
I was on a website and noticed Stylewe as a pop-up on the right. Noticing all the wonderful styles and prices I thought I would take a chance and place an order. I ordered two jacket size 3X because I normally wear size 16 and I wanted make sure it was loose. After I received the same order delay as many of you, I finally received my order. I could barely get my arm in one and the other coat would not even close. The size was nowhere near advertised. What a mistake!

Immediately, I tried to contact Stylewe and return the items. The website points you to your order page and advises you to press the button for returns, but there is no button to press. There is no customer service number to contact anyone and it seems once you have paid you are on your own, Having no prior history with this company I decided to use PayPal to buffer my order. Thank God I did!

I ordered from this website even after I read all the negative reviews on here. The clothes looked so great in the photos so I thought I'd take a chance. I received a part of my order 2 weeks later and everything was off. Too big, too small and poor quality especially the zippers. I emailed customer service for a return and sent 3 items i received via Fedex. I emailed customer service per the instruction with the tracking number of the shipment which arrived the next day. I received a response requesting the tracking number and order number which was provided in the prior email. I have still not heard back from Stylewe. They have refused to respond to emails and I had to open a Paypal claim. I would be returning the remaining items as well and filing a subsequent claim on Paypal to be refunded for those as well. DO NOT BUY FROM THIS SITE!

I bought a dress on December 28 from StyleWe. Several days later I received a message stating my order was shipped. Few weeks later I got another email and was told that there was a problem with my order and they had to cancel it. I sent several requests regarding the status of my order and got back identical emails providing me with the return address. I email them again and said that I don't need a return address, because I never received anything. But I received the same message again. Every time I try to contact them I get nothing but a return address. I also demanded a refund, but of course there was no answer. I just want my money back! I will never use StyleWe again.

Abysmal and subpar customer service and quality. Good luck getting any responses to queries or assistance with returns, UNLESS, you file persistent complaints. Read reviews on www.sitejabber.com and this site, www.complaintsboard.com before committing to buy anything from the site. No customer service phone number provided to customers. All communication is via email. Easy to make purchases but very difficult to initiate returns and even more distressing to get a refund, if lucky. Items shipped from China or Singapore. My order had an awful stench, did not meet the quality of the pictures on their website and the quality was laughable. Would NEVER recommend this business. Buyer Beware!

I ordered a coat from StyleWe. I used followed stylewe's measurements and ordered a medium sized coat. I received the items in reasonable time, but it appeared to be too small for me. Also the color was wrong and there was a little hole on the sleeve. I contacted StyleWe customer service, we discussed all the details and I shipped the coat back to them. Everything seemed fine, but several weeks passed and I heard nothing from them. So I sent them a message and asked about the coat. Their representative confirmed that item was received. Then I sent another email and asked about the money, but since then there was no response from StyleWe. For this reason I do not recommend this company.

I bought a dress from StyleWe and received it in reasonable time. The dress was lovely and very beautiful, but it was too small from me. I contacted StyleWe customer service and asked about an exchange. I have sent them numerous messages but received no response. Their prices and items are lovely, but the lack of customer support is a big problem. I had an issue, but they never helped me and that’s a shame. I actually never hear from them again. They just took my money and disappeared. Be careful and better do not order anything from StyleWe. I made a mistake by trusting this company.

I bought a total of 6 dresses and coats. 3 of the dress sizes was not what I had ordered and 1 of the coats size was large while that coat even my friend whose size is medium was tight. Anyways, I contacted the customer service for the 2 different orders, and 2 different customer service reps replied to my e-mail stating that if I return the items using USPS( which cost me about $ 40), and I e-mail the m the proof, I get my money back. I followed their advice . put all 4 returned items in the same box last Saturday Jan.16th, 2016. I right then, took pictures from the box, returned items and the receipt as requested . No response. Yesterday January 19th, I again contacted them through their website. NO RESPONSE!

I decided to buy something from StyleWe, because I liked their website and their products looked amazing. So I purchased 4 dresses and received them a week later, but was very disappointed with the quality. The material was thick and itchy, and the workmanship was horrible. I sent them a message and asked about how to return the dresses. They wrote back with a return address, asked me to take a picture of the return package, and the refund will be posted in 2 days. I did as they said and paid $40 for the return shipping. Two weeks passed, but still no refund. The tracking system says that they received the package 2 days ago, and still nothing. Very disappointing!

Please save your time and your money and don't purchase anything from StaleWe. They send you the wrong items and refuse to give you the full amount back. I bought three dresses, but received completely different ones. I contacted customer service and heard nothing. Later I got a message from StyleWe rep and was told to take measurements and pictures. I was told that if I did this I would receive a 100% discount. A 100% discount is not even possible! I refused to do that and asked for the return address. The rep said that they would give me a 50% refund if I ship the items back to China. Later I emailed them again and told that will accept a 50% refund (well, it's better than nothing). But the rep said they changed their mind and would not give me a refund at all. I hate StyleWe, pathetic company!

Horrible quality!” - I received my first order yesterday that I placed on December 23rd. The dress is broken! It's a huge hole on the butt! I took a pictures from it and send it to the stylewe customer support. No response! I paid full price of $78.00 and when I got it was so frustrated! The size is way smaller than there size chart! I'm size medium ordered a size XL and it's look like I need XXXL instead! The material is cheap. This dress looks like $5.00 from China! Yes it is from China but not worsted $78.00 and all issues with all my 8 ORDERS! From all those 8 orders 4 of them out of stock and I never get my money back! The customer service is horrible! Please be careful guys if you decided to buy something from there website store. On pictures all clothes looking very beautiful and gorgeous and amazing! But NO NO And NO! Don't waist your time and money!

I have the same complaint that other people have posted here… I ordered a dress from the StyleWe site. It took several weeks to receive it, despite the estimated 7-10 business days they originally promised. The dress I ordered was a size XS, but it fit like a L. The material was cheap, as was the production. I sent the dress back for a refund of $122 per email instructions from a StyleWe rep. The return cost me an additional $14. I was told that I'd receive the refund within 3 business days, it is now 6 business days and the refund has yet to come. I've emailed the company to follow up, but have not received a response from them. This is obviously a highly unprofessional establishment. Do not deal with them. I intend to report them to the Better Business Bureau.

Their website looks very professional, but products they sell are horrible. The quality is very poor and they have serious problems with sizing. Items I ordered were damaged, so I returned everything. Received a message stating I would get a refund in 3 business days. 3 days passed and still no money. I have contacted them several times with no response and no refund. I sent another email demanding a refund few days ago. I sent them the tracking number and they had already received the package! Yesterday got a message saying I'll be refunded in 3 business days. The same thing again. They should not be doing business! These people are thieves, seems like the only thing they do well is stealing peoples money.

It took almost two months for the dress to arrive! When you order they say that it will take only few days. Well, there's a big difference between few days and two months! The dress I received looked cheap and the size was wrong. It is almost impossible to obtain the return information. There is no information on their website. I sent them a message and received a reply written in Chinese! After continuously emailing them they will finally respond telling you they're sending a refund. But they will never give your money back. Well, lesson learned, but I lost $40 and that is very sad. I will never order something again from StyleWe! Horrible company in China that doesn't even have a phone number! Ridiculous!

Dear Complaints Board, I ordered a coat from Stylewe that was much smaller than indicated in their website, so I requested an exchange and got a reply from "Tiffany" at [protected]@stylewe.com. As per her instructions, I mailed the coat on Monday, December 21, to: StyleWe.com 198 East Boston Post Road, Unit 2R Mamaroneck, NY, 10543 I included a letter with information that Tiffany requested, as follows: PRODUCT: AZIMAO coat SKU: COBRE036 ORDER # C6H37842 USPS Return tracking number: [protected] 56 Customer: Andrea Reese (I also included my address for the replacement to be sent to, but wasn't sure I should write it in this public forum). The USPS tracking number confirms that it was delivered to them the following day, which was December 22. I wrote to them 2 days later to confirm that they received the coat and that an order had been placed for the replacement in XXL. (Tiffany had said in her note that the new order would be placed within a day.) I did not get a reply from Stylewe and I've sent them the same email 3 more times since then, but with no reply. I contacted them via Facebook with a message, but did not get a reply to that, either. I would still like to receive the coat in XXL as an exchange, but if for some reason that is not possible, I would like a refund asap of the $45.99 I paid for the coat. I've attached a photo of the Post Office receipt as proof that I mailed the package to Mamaroneck, which is what I also emailed them. Thank you for your help Andrea [protected]@mindspring.com Here is the original email sent to me by Tiffany and my reply: From: Andrea Reese Date: Mon, 21 Dec 2015 13:49:18 -0500 To: StyleWe Services Conversation: Re- I mailed my coat today for an exchange, info you requested Subject: Re- I mailed my coat today for an exchange, info you requested Hi, Tiffany, Thank you for your help. :-) This morning I mailed back my coat to exchange it for an XXL. Per your instructions, I’ve attached to this email a photo of the post office receipt as proof that I’ve sent back the package. The post office told me it would arrive tomorrow in Mamaroneck. The tracking number is [protected] 56. I’ve also attached the note that I included in the package. DETAILS: PRODUCT: AZIMAO coat SKU: COBRE036 ORDER # C6H37842 USPS Return tracking number: [protected] 56 My name: Andrea Reese (Please note- I included my address in the original note but not here, not knowing if this complaint is public). Please let me know if there is anything else I need to do for this exchange. Many thanks and Happy Holidays, Andrea On 12/19/2015, 6:52 AM, "StyleWe Services" wrote: Dear Andrea, Hello, this is Tiffany from StyleWe Customer Service team. I’m glad to assist you on your order!   I understand how disappointed you are as the item(s) did not reach your expectations. Our products are provided by independent designers. We are constantly working with them to provide better fashions for you. Your claim/complaint is very important to us and to our designers. We will do our best to address your concerns and serve your fashion needs.   For your return(exchange) request, we will issue the refund (within 3 business days) once you email us a proof of the return package ( for example, return tracking number, a copy of return receipt, or a picture of the return package) along with the order number and returned item lists.   For exchange, we'll place your replacement order in 1 business day once you email us a proof of the return package (please email us the item SKU or URL, size, color for the replacement item(s)).   Please send the return item(s) to our warehouse via USPS at:   StyleWe.com 198 East Boston Post Road, Unit 2R Mamaroneck, NY, 10543   FYI: Pls indicate your order number in the return package!   Pls don’t forget to submit the return request online too~   Please provide us reasons for returns and any other suggestions. We will relay your messages to our designers. Your feedback is very important for StyleWe and our designers to improve our products and services.   As we are experiencing high email volumes, our reply might be delayed. We do apologize for any delay and hope for your understanding.   Thanks for all your patience and may you have a nice day!   Best Regards,   Tiffany StyleWe