StyleWe’s earns a 3.7-star rating from 317 reviews, showing that the majority of fashion shoppers are satisfied with their purchases.
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product misrepresentation/refund
I ordered several pieces of clothing order # HBB02770100 which arrived on July 3, 2021. I had waited a while for this order so naturally I opened it right away. Every piece I received was something wrong. Most of it was based upon quality and poor workmanship as well as fit. I was confused due to the fact that I had ordered from this company before an any product I ordered I was able to return for a credit or refund. I requested a refund and was packing the item to be sent back when I received the first email sent to me stating:
"Sorry that you are not satisfied with the item" the in bold letter the following sentence"PLEASE NOTE THAT CUSTOMERS MUST RESPOND TO EMAIL WITHIN 7 DAYS. IF NOT WE WILL CLOSE THIS CASE AFTER THE AFOREMENTIONED DEADLINE". They went on to say that their center is located in Guangzhou, China and that as a customer I am responsible for all shipping cost and other return related charges inclusive of custom fee and that my refund will only be issued after recept and inspection of package. However this was the kicker "SINCE INTERNATIONAL RETURNS MIGHT RESULT IN LONG WAITING TIMES AND INCUR SUBSTANSTIAL COST ON MY SIDE, WE RECOMMEND SOME ALTERNATIVE METHODS TO RESOLVE THE ISSUE. WE WOULD LIKE TO OFFER YOU A 15% CASH REFUND INSTEAD OF RETURNING THE ITEMS. iF THERE ARE ANY SIZING ISSUES YOU CAN USE YOUR REFUND TO ALTER THE CLOTH". If I still wanted to return the package I should email them for a return label within 7 days of the aforementioned deadline.
***Kindly remember any addresses on the parcel are not approved as the return address.(?)
I sent a response stating that what they offered was appx $42.00 off of a 279.00 order and due to the fact that NO WAY would me waiting for a label, shipping and the waiting for items to be approved would happen within 7 days, me frustrating myself to send it back would not be resonable. SO! I will accept not 15% of the order, but 50% cash refund to be issued to me within 7 days. Due to the fact that I had never had too much of an issue with them before, ( me trying to be nice). Their response as of July 4 was this "SORRY FOR ALL INCONVIENCE. WE DID NOT OFFER 50% REFUND. IF YOU WOULD LIKE TO KEEP THE ITEMS AND SKIP THE RETUN HASSLE, WE WOULD LOVE TO IMPROVE THE COMPENSATION RATE TO BE 25% MONEY REFUND. They then sent me a reurn shipping label and stated all of their requirements, i.e package the iem came in, all tags on clothing, etc, etc, (although more than half of the clothing had no tags, no bags, blah, blah, blah).
My response was as of July 4, 2021 I did not ask for a return label, I asked for 50% of my money that I spent as a cash refund. Not 15% . I also stated that I purchased the items in good faith and that I was shocked at the company's policies, and that I had never had a issue before but then I never had such Horrible(Crappy) merchandise sent to me before.
At this point I want full compensation.
P.S. I'm only using capital letters because I cannot use Bold sentences. I am not screaming.
Dresses I bought
My boyfriend bought a dress from you, I contacted you about the dress sent it was 2 sizes too large I asked about returning it, You said you would reply to me in 2 days. the same with the dress that I ordered, except the one I ordered was too small. Nothing came with either dress but the plastic bag they were in, The 2days has now been about 3 weeks. I need to return both dresses, so how am I supposed to do that. Will you please send me a return code so I can return the dresses.
On his computer is said that his purchase was shipped on 2021-05-19, mine was a day or two later. He and I paid by Debit, my name is Evelyn Cone and his is Dennis Siemiller. Thank You
Evelyn Cone
Desired outcome: Refund
Products ( Clothing )
DO NOT ORDER FROM THIS COMPANY. BEWARE. On April 4th I ordered and paid for 8 apparel items. It took 3 weeks for the items to arrive. All were too small and poor quality, not what I expected. Several of the items where shipped in the wrong size ( not in the sizes ordered). I filled out the return request for authorization to return and shipping address. Response stated I would receive information in 48 hours. I sent several more messages with same response. I finally got a response in 5 days. I explained my issues with the shipment thru a chat. They don't have any live interaction. When I received the return notice they advised I needed to return the items to China and pay the postage for the return. All the items were postmarked, delivered from California but I was told I had to return the items to China. The cost to return the items to China was ridiculous. It would have cost me more to ship the item back than they were worth. I asked if I could return the items to the address on the package andwas advised I had to return to China. After multiple chats they advise they would give me 35% of the cost of my purchase which still I was out of approx. $200 and left with items that I wasn't fit to give to anyone else. Beware... do not order for this company.
This company is definitely fraudulent and is not a reputable.
Dear Idadams!
At least they offered you 35% of the cost of what you spent. They only offered me 15% off of a $279.00 order, which I did not accept. I agree with you on all points, quality (horrible), poor workmanship, and customer service well what can I say, laughable (behind the tears).
What's the old saying" You Get what You Pay For". Well it's the truth! Fool me once, but they will never fool me twice! I'm done
Dorothy Quintero
USA
Shoes
I purchased a pair of tennis shoes from you back in January/February and they finally got them today, May 5 2021.
I have been waiting forever. I was so excited then disappointed. They are not as compfy as expected and way to big. I would appreciate a return label. Please respond in a timely matter, like now! 😁
Thank you for your time.
Audrey Larson
[protected]
[protected]@gmail.com
Desired outcome: Refunded asap
Door decor welcome sign gnomes
Just arrived, it was sapose to be a door hanging sign. But its just a sign
I got an order I would never order!
I received an order from you today that I did not order. I would never order an orange plastic vest. Especially for $38!
You are asking that I send you all of this information about the order when you don't even include an invoice or a name on the envelope. I will not give you any more information.
I have already reported you to PayPal.
Marilyn Meisenheimer
I will be happy to send it back, but it looks like that part does not work either, according to the reviews...
Desired outcome: Make sure my credit card, through PayPal is credited
Windchime
A very minature windchime. Too messed up to untangle. Broken strings.
This was to be a gift for my disabled mom, who sits in by the window. Thought this would be a perfect gift to hang outside, for her to look at.
Shame, shame, shame. Can't print the words this group deserves!
I want a full refund including tax & shipping.
It is made of cheap wood, to hang the chimes from. The chimes are so tangled in the strings, that the cheap string broke. It looks like it was made for a small dollhouse. The chimes themselves are all cracked. Packaging is horrible. This was ordered months ago. Came in a 4"× 4" damaged plastic bag. This is such an injustice of people's honesty in giving their money to scum like this. Nothing at all as depicted in the photo.
Desired outcome: Full Refund immediately
2 red oversized raincoats
I would like to return the 2 oversized red raincoats i recently purchased. i am not pleased with the material and the fit. No packing slip was included with the purchases. I tried contacting the seller, but was informed that there was no contact information available.
Desired outcome: complete refund for both items
Clothing quality not as advertised
I ordered two tunic pullover shirts in holiday style. They are complete junk. Material is super thin, pattern is not quilted on like pictures showed. When I tried to send back, there was not packing slip included to submit a return. An no I didn't lose it. The return address on envelope is a p.O. Box with no company name. I can't even say exactly how much I paid because I can't find a confirmation email. I obviously got scammed. So sad that people in this world have to stoop to taking advantage of others.
Tool kit
On January 1. 2021, I purchased and paid for a 799 piece tool kit. What I received on January 13 was a 10 cent wrench.
On the envelope, there was no company name, only the p.o. box address listed below.
There was also no packing slip or invoice included or instructions on where to return this item.
There is also no phone number listed anywhere to file a complaint or to request a refund.
This company is obviously a scam and should be prosecuted as such.
Desired outcome: money back
Did not get what I paid for.
On 12/17/2020, I ordered through Contrity.com a Boba Fett Black series helmet. I thought that the site was legit and paid through PayPal. The day after, I wanted to see if my order was received, but I was surprised to find out that I couldn't reach it in any way. I was a little concerned then, but I didn't think much of it. I got really suspicious when I kept checking the tracking number through the USPS site and only the shipping label was created for about two weeks straight. They hadn't received the package at all. It was only today that I found out they sent me a flimsy cheap plastic helmet that reeked of paint. I am not sure what to do now. Please help.
Desired outcome: My money back
No order record, no customer service, poor sizing, can't return.
On 01/07/2021, I received a coat that I ordered from StyleWe in size XL, and it was incredibly small. I usually only wear a L, but ordered it a little big. So the sizing is WAY off. Furthermore it doesn't look anything like the website picture. It's the same style category, but not the same.
This also took a really long time to get to me relative to other companies' shipping performance. I assume it came from China. The package label did not have the company name on it, only this PO Box address.
I didn't get a confirmation email for my purchase. Absolutely nothing.
The product number is T206# per the sticker on the bag. Their product search field does not recognize this number.
I don't have a client number, because they allow you to purchase product as a guest, and don't provide you any correspondence or email confirmation.
The website "contact us" link only takes you to their sign in page so you can't contact them at all. I had to dig deeper to get to a different page with a contact us link and that provided an email address and a phone number. I used both to let them know what was delivered and that I want to return it for a refund.
I have no evidence to prove to this company that I received their bad product and I want to return it. The return instructions on their website say to call customer service to get the return mailing address. When you call, a voice mail recording comes on and absolutely forces you to leave a message.
I am super frustrated with the POOR business model of StyleWe, as it seems geared to deny the customer any contact with customer support, deny the customer a product return address, and not correspond with customers upon purchase of the product. I hope that this complaint is seen by as many people as possible. They're a terrible, probably not even completely legitimate company bent on making their customers mad. Their products are not as pictured.
I want to return this poorly sized, misrepresented jacket and get my money back.
Desired outcome: Return for Refund
Tote bag
I received a tote bag, looking like fake burberry.I did Not order this and Expect a Refund!No order form was included!
2 tops
I ordered 2 tops on sale for 19.99 and they were both too small and made of cheap material. I want to return them for a refund, They had 'Pink label ' (VICTORIA'S SECRET) written on them and I was duped, they weren't that company.!
This purchase was made at the beginning of December.
Shower curtain? Maybe?
It's a white sheet with holes at the top for like shower hooks? It's huge with black trimming and all white. Never ordered, just showed up. From. Po box 6368, Rosemead, CA 91770. It showed up at an address that I dont live at. It had my name but a different address. Not really sure how they got my name or the address of a friend. Please can someone explain why I got this and who is the actual sender?
The complaint has been investigated and resolved to the customer's satisfaction.
Cowboy boots
I ordered these boots off your website. They are not the color pictured, and they are just ugly. Nothing I will ever wear. I would like to return these boots, but there is no name on the package, only the address PO box 6368, Rosemead CA. Seems to me that if this company was proud of their product, they would have a legitimate return address. Other companies that I have ordered from online actually include a return address label along with the product, just in case you are not happy with it.
The complaint has been investigated and resolved to the customer's satisfaction.
Sweater
I ordered a sweater from you. It is the wrong size. I want to return it to you for a refund and you are not cooperating. Here is the UPC number:
9274890249338853461236
Another number is:
[protected]
Here's something else:
ORD 43
FZ0077088-purple +blue-XXL
(US 20-22)*1
Now, quit trying to pretend it is not your merchandise. It is. I want to return it. Please send me the form for return.
Sharon Hampson
823 21st St S
La Croose, WI 54601
The complaint has been investigated and resolved to the customer's satisfaction.
Jacket wrong size
I ordered a jacket and I want to exchange it because it is the wrong size. How do I go about exchanging it. My email address is [protected]@gmail.com. Please advise how to fix this or can you just send me a return label so I can send it back and get the right size. Thank you and hope you can help.
Unicorn necklace for granddaughter
Ordered necklace for my granddaughter. I recently received the necklace and am very disappointed. It was supposed to be 2 sided. The unicorn is only one sided and it was supposed to be 3 dimensional. The heart charm is only one sided. It says you are magical in one side and is supposed to say I love you on the other side and it does not. No invoice was included. There's only a po box number on package. No phone number and no way to contact the company.
The complaint has been investigated and resolved to the customer's satisfaction.
Just breathe shirt
I did not order this shirt and cannot find any information for return. Please help. Why does this have to have so many words. It's simple, I did not order and want refund and return slip to return the item.
Thank you,
Lynell Frederic
[protected]@gmail.com
StyleWe Reviews 0
About StyleWe
One of the key strengths of StyleWe is its carefully curated collection of clothing items. The company features a variety of fashion styles, ranging from casual wear to formal attire, catering to a wide range of tastes and preferences. Customers appreciate the vast assortment of designs available, allowing them to find pieces that express their individuality and personal style.
StyleWe has gained recognition for its focus on independent fashion designers. The platform collaborates with emerging and talented designers, showcasing their creations and providing them with a platform to reach a broader audience. This commitment to supporting independent designers sets StyleWe apart and contributes to the company's reputation for offering exclusive and unique fashion choices.
Customers have expressed satisfaction with the quality of the clothing and accessories offered by StyleWe. The company emphasizes the use of premium materials and pays attention to the craftsmanship of each item. Reviewers often highlight the durability and attention to detail in the products received, ensuring a long-lasting and enjoyable wearing experience.
Furthermore, StyleWe has been praised for its user-friendly website interface and intuitive navigation. The platform allows customers to easily browse through categories, apply filters, and find their desired items effortlessly. The streamlined shopping experience enhances customer satisfaction and makes the overall process enjoyable.
While StyleWe has predominantly received positive reviews, it is important to acknowledge that there have been occasional complaints. Some customers have reported issues with sizing discrepancies and challenges in the return or exchange process. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, StyleWe is a reputable online fashion retailer that offers a wide selection of trendy clothing and accessories. The company's focus on independent designers, commitment to quality, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for StyleWe emphasizes the diverse and unique fashion choices, quality craftsmanship, and enjoyable shopping experience provided by the brand.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with StyleWe in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with StyleWe. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
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Follow these steps to effectively file a complaint against StyleWe on ComplaintsBoard.com. Your feedback can help others make informed decisions.
Yes, StyleWe is a legitimate online clothing store that offers unique and fashionable clothing from independent designers.
No, StyleWe is not a scam. The company is a legitimate online clothing store that has been in business since 2015.
Yes, you can trust StyleWe. The company has a good reputation and has received positive reviews from customers.
StyleWe allows customers to browse and purchase clothing from independent designers. The company also offers a mobile app for easy shopping on-the-go.
StyleWe provides customer support through email, live chat, and a toll-free phone number. The company's customer service is generally considered to be good.
No, there are no hidden fees when purchasing from StyleWe. The company is upfront about its pricing and fees.
StyleWe guarantees the authenticity of all clothing purchased through its website. The company also provides a refund policy for any issues with purchases.
Like any company, StyleWe has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
StyleWe is an independent online clothing store and is not affiliated with any other companies.
You can determine if StyleWe is the right clothing store for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other clothing stores.
Yes, StyleWe offers a variety of clothing styles and sizes from independent designers.
Yes, StyleWe offers international shipping to many countries around the world.
Yes, customers can return or exchange items purchased from StyleWe within 30 days of delivery.
No, StyleWe only offers clothing sales.
StyleWe provides customer support through email, live chat, and a toll-free phone number.
Yes, StyleWe offers promotions and discounts to customers through its website and email newsletter.
Yes, StyleWe has a mobile app that allows customers to easily browse and purchase clothing on-the-go.
No, StyleWe does not offer a loyalty program.
StyleWe makes money by earning a commission from the independent designers whose clothing is featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.
Yes, StyleWe offers plus-size clothing options from independent designers.
Overview of StyleWe complaint handling
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StyleWe Contacts
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StyleWe phone numbers+1 (877) 277-7209+1 (877) 277-7209Click up if you have successfully reached StyleWe by calling +1 (877) 277-7209 phone number 11 11 users reported that they have successfully reached StyleWe by calling +1 (877) 277-7209 phone number Click down if you have unsuccessfully reached StyleWe by calling +1 (877) 277-7209 phone number 10 10 users reported that they have UNsuccessfully reached StyleWe by calling +1 (877) 277-7209 phone number
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StyleWe emailsservices@stylewe.com100%Confidence score: 100%Supportlaihaili@chicv.com100%Confidence score: 100%Supportservice@stylewe.com93%Confidence score: 93%supportaff@stylewe.com86%Confidence score: 86%designer@stylewe.com79%Confidence score: 79%
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StyleWe addressFeilihuating 1-1-301, Beijing, 100096, China
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StyleWe social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Most discussed complaints
the worst website ever!Recent comments about StyleWe company
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