Subway
Reviews and Complaints

on 6/12/2020 4:54pm I placed an order for 3 subs order#4DF684BO-OF for pick at 5:15pm which I payed online and the subway was closed. I emailed the manager last night and emailed within a reasonable time but never letting me know why the restaurant was closed so early and when were they going to reimburse the money for my order. I have emailed Genaro Rodriguez twice since he last answered and I haven't heard back from him. I payed $24.51 and all I want to know is when ill be getting reimbursed cause nobody is answering back to me thanks.

June 11, 2022

Went to get some sandwiches and the doors were locked. Another customer informed me there was only one staff in there, she was new and only 15! Not only are they losing business but that is a safety issue with having a new young girl working alone! There should be a manager that comes in when staff is short, I mean isn't that what they get paid for? I can give subway a chance to rectify this situation but I can't continue to support them if this is the way do business.

You charge more for salad why you don't even have boiled eggs

June 7, 2022, 5:50pm, Subway#56203-0, Phone: [protected]

Served by 1982 Term ID-Trans# 1/A353526

I received coupons in the mail for Subway and decided to use them to pick up dinner. There were 2-employees, a male employee and a woman that seemed like the manager. The male employee helped us and he seemed to be quick but not very friendly. I presented my coupons: one was for a meal (footlong, chips and drink) for $7.99. I have a footlong coupon for $5.99 + a coupon for free chips with the purchase of a footlong. Very quickly he said I couldn't use the coupon with the same transaction, so I suggested to make it 2-separate transactions. What he was trying to tell me that I couldn't use the 2-coupons in the same transaction. I didn't understand at first why one coupon could not be used with the other, but the woman approached the register and rudely said the same thing. I didn't pursue the issue and said fine. Then my son's meal was next and asked what size drink can he have. The male employee said, it doesn't say on the coupon so he can have any size. The choice was obvious, he asked for a large. When he started to ring the purchase, he entered the large drink first and the total was not $7.99+ tax, it was now $8.63+ tax and the total was over $9.00. I asked why so much when the coupon is $7.99. The woman again approached very rudely just repeated the price. She said it comes with a small drink. She asked to return the large drink filled with orange soda and handed my son a small cup then rang up the correct price of $7.99+tax. They were both rude and I'm not a happy customer. I will never return to this store again. The steak and cheese sandwich that I tried was not very good at all. First of all, it was pieces of meat that barely looked like steak but I thought I'd try it anyway. Disappointed with the steak sandwich. I suggest to send both of these employees to customer service training.

Four of us walked into the store on sunday 6/5/22 at approx 5:30 pm, there were no customers in the store, I was the second to be waited on, and the server walked to me and said what do you want very rudely having no idea of the process, I selected, an italian hoagie, (thinking I would get what the picture showed) he then I believe asked what kind of bun, I said italian, he asked again, I stated I cant hear you, he then screamed at me 6 inch or 12. When he came to the counter, I asked him is there a problem, he didn't answer me, he never looked at me or any of the four of us, no thank you, come again no apology etc. He had a young boy working with him, maybe 12 or 13, if you wish to follow up, ask him. Three of the four of us are 78, 79 years old, this was my only visit to sub way and my last. You may have a problem here!

Heber Springs Ar 72543 both locations not accepting coupons. I understand each location is independently owned in the US. The policy is that each owner decides what rules to follow, and which ones dont need to be followed becomes messey. The service that I receive should be the same from the east coast to the west coast, there should be no more diffrence than a time change. Otherwise one might find themselves eating at Sallys Sloppy Subs with a rented Subway sign.

My husband went to our local Windsor center, ct subway to use a coupon that clearly stated “buy any footling and get one free”. When the coupon was presented we were informed that you can only use the coupons on select sandwiches, so we were stuck paying full price! This is outrageous and irresponsible advertising shame on Subway! I will no longer buy anything from your stores. I am a former business owner and I have never seen this type of blatant mis advertising before,

I was there yesterday and ordered a cold cut sandwich and was charged for a combo and didn't get a combo. A combo is chips and drink not just the sandwich. That is wrong what you guys are doing to people you are over charging. A cold cut only doesn't cost 7.89 no way. You need to treat people right and not mislead for something that it isn't. Teresa Tessier

On May 6th, 2022, my husband purchased a gift card from Subway at 30 Pearson Blvd Gardner Massachusetts. He was charged sales tax on this card. I believe gift cards are not taxed until you use them to purchase. He questioned the person serving him and they said that's how they do it. I had a $25.00 purchase with a 1.56 tax. My biggest concern is how many other people have been over charged at this establishment.

Date: May 8th, 2022 6:51 pm

Subway Trion, Ga

Two footlong subs, 1 meatball, 1 cold-cut combo...paid $1.80 more for the meatball sub to be deluxe, there was nothing deluxe about this sandwich or either of the sandwiches. The bread on both sandwiches were old, stale, to narrow to make a decent sandwiches out of and the meatball sub looked as though it had been shifted around and sat on by the time I got. There was barely any toppings and the meatballs were sparingly. I called up to complain about my order and I was told by the one answering the phone, "Call back tomorrow when a manger is on duty I don't have to deal with this!"

and I was hung up on. I couldn't even get anyone to answer the phone again when I tried to get a district manager's number. Happy Mother's Day to me I guess.

I walk into Subway Douglas Ga to order. The sign clearly shows The Melt Sandwiches. They tell me they don’t have them. I pointed to the sign. She said she doesn’t know what they are. I said they are listed on the app, you can look there. I tried to order from the app- she said it was down. I said it basically the same sandwich just 3x cheese. She said I can’t do that. You can’t sell me a sandwich that is on your app and menu board? She said they ( somebody in the back that I never saw) says she doesn’t know anything about it. Sub shop on every corner here. Won’t be back. I was just in that plaza and thought I would run in and try a melt, some extra cheese just cost you a customer.

May 04-2022 @ 21:42 Hrs, l had ordered a foot long sub, and all l got was half of a sub.

Address of store 140 Parkhill Rd W, Peterborough, Ontario,

Delivery Number #[protected],

Total Cost 22.06

Couriers name: Arshpreet

My name is :Steven Thomas,

Address 71 Summer Lane,

Peterborough, Ontario,

Canada, K9L0G4

I ordered a breakfast ham, egg and extra cheese footlong toasted flatbread. They one never put enough extra cheese on it but when I got home 20 mins later I found they forgot the egg. When I called Lexi was very rude and sarcastic towards me and even tried to hang up the phone on me. My mom took over the call to speak to the asst manager mary and she also was rude, wanted me to drive back (20 mins) with the sandwich, to make a new one to drive another 20 mins home.

I purchased a Subway gift card for my Father's birthday. I paid $30.00 for it and your company withdrew the funds from my account on 4/12/2022.

The order# is CNDXP6FCWV

It was to be sent to my sister's email address at [protected]@gmail.com.

It never arrived.

I have sent two inquiries to your company by email and they have responded sayiong they would check into it.

Today was my Dad's birthday.

As I stated in my 2nd email to your company earlier today(which they did not respond to), I either want the gift card sent, or my money returned to my account.

I would like a response to this please.

Why do most subways in the 60007 area won't honor BOGO coupons? We're seniors on fixed income and prices are increasing. Why even bother printing these coupons when most of these franchises won't accept them? Two near us are:

Subway#5601-0

Subway#5346-0

4-8-2022