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Subway Complaints 1103

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1:49 pm EDT
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Subway very rude employees

It's unbelievable that management would hire employees who can barely speak English. The difference between chicken and tuna is difficult to explain to them. And apparently, the rudeness continues with attitude when correcting them for making the wrong sandwich. Cold items are Luke warm; hot items are cold. Some of the veges are wilted. When they drop the food on the floor, they just put it back in the container for the next customer. Gross! Beware of this Subway.

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fucnfgjki
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Jul 08, 2011 12:44 pm EDT

Waffle Fries

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4:04 am EDT
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Subway horrible food, other

Store # 39195
105 Cherokee Boulevard
Cherokee Nation Travel Plaza
Roland, OK 74954, USA
[protected]

This is the 4th time I have been in the store (Located inside of the Indian Store) and found the same one or two guys working at the Subway part of the store. Its the 4th time that they have said 'were sorry the bread is old, we would have made some new bread if we new it was old' YET they say this EVERYDAY, today the sandwiches tasted particularly ### (me and my husband is on a diet & wanting to eat subway but am now going to another Subway or changing our diet because of the people that work at the store). Second of all, everything was frozen (eg every topping you can choose to put on your subway sandwich had frost on it, so although I had the sandwich toasted, they put frozen & icy spianch, hard/ice olives, ect...EVERYTHING was frosted) made the sandwiches really nasty tasting, besides the ### bread, I wanted to choose a another type of bread but the blonde headed guy that works there said there were only two types to choose from & he said they were old and close to moldy (his words not mine). I stood in line, 2 other people were in front of me, in that time he NEVER changed his plastic gloves but saw him pick up two different dirty ### cleaning rags and wipe the counters off. Im writing to just let you know I will not be back during evening hours (we eat breakfast there & the women that work there are fine/clean/friendly), however people may get sick from your unclean employees. Plus you'll lose me and my husbands business from now on. OH by the way they didnt follow their $5.00 special for his month, they charged us $7.00.

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pobarjenkins
Minneapolis, US
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Apr 21, 2011 4:53 am EDT
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Did you speak with a manager?

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6:39 pm EDT
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Ok we went in last night to grab something quick as well as healthy. They have a sign which displays $5 "6-inch meal deal which includes drink and chips for $5 not $5 plus the price of chips and drink but only $5 so this is what my daughters order but when their orders were rung up at the register one was for ham and cheese which was $3.50 and the price of...

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6:10 pm EDT
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My name is Mr badal I am the land lord of this owner residential apt .the subway owner Mr prosant and his wife komal p. vyas has defraud me as well as harass me for one month. on February 27 I rent them my house and collect rent check but there was no money in the account. they ask me to deposit the check in defer ant date but there was no money in the...

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7:55 am EDT
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Having visited this place on several other occasions, each time to be told "we are out of what you want", I decided to stop once again to give the Angus beef a try. To start the whole thing right, there were three girls there, one must have been chained to the cash register, another one must have been locked up in the back room and the third one was too...

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2:15 am EDT
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i got a call one day from a woman asking me to come into this subway for an interview. i was excited just to be offered a job. I went in dressed for my interview. When I got there, the General Manager told trainer "E" to interview me. For five-ten minutes, the GM told "E" how to interview me..right in front of me! When the GM left, "E" took my information...

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1:57 pm EDT
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Subway we were kicked out

My 4 year old son has autism. He tends to react on some outings depending on waiting time, environment, the amount of people and many more reasons. Kids being kids and maybe mine a little loud, they were not shy of having fun and keeping busy while we lined up and waited our turn.
The guy behind the counter called us over to where we could see him and shouted out ' take the kids out of here I can't work with all that noise'. I was shocked and almost speechless. But I replied, 'my son is autistic and this is how they act'. I than looked around at the full store with their eyes glued to me, approached my friend dinning with us and discussed going to another food outlet.
We walked out of the store in shock where my son, because of change, reacted 10 times as bad due to the sudden change making things a lot harder to deal with.
I was discriminated against. My son isn't a normal child and I have to live with that everyday of my life. I don't need rude inconsiderate people like that SUBWAY guy tonight rubbing it in.
I will endeavor to forward a formal complaint to the store manager who I have already spoken to.
I am not happy and people should not jump to conclusions to think a child is 'just naughty'. There could be an underlaying medical issue.

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Update by Subway queen
Mar 25, 2011 4:36 pm EDT

U know Brenda, I can see why people threaten other people on here just like your case where that guy threatened to harm you... Easily done when your so nasty. You come to Darwin Australia and tell me what you think. You only see the pretty pictures.
And by the way, working with autistic children and living with them are completely different. While my husband is helping (you guys) the US troop over in afgan risking his life, I am trying my very best to handle our little man. As I said, u live my life with an autistic child, work Part time and entertain a 6 year old with very little support.

Update by Subway queen
Mar 25, 2011 11:56 am EDT

If you knew what an autistic child was like then leaving him in the car with someone else is never an option. We were waiting in line to be served and we hardly ever eat out due to the fact that i much rather eat in comfort in my own home. My friend who Has her own children were looking after her own and mine are not her responsibility. I was in there for 10 minutes max before the above happened, hardly enough time to get angry about.
The man in front of us was trying to talk to my son about the menu for a good 5 mins, once he had enough that's when he started talking and laughing loud. I have requested for the manager to watch/listen to the cct footage. He was more than helpful during our conversation and willing to help. He also took a liking to the children when we visited his store last night in the next suburb. Luckly for me he manages both stores. I am yet to hear the outcome with the promise of a follow up call would take place on Saturday. All the comments I have received mean nothing. I wasn't expecting any comments, just wanted to voice my bad experience with a well known company.

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JJEENN
Sussex, US
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May 28, 2011 9:58 pm EDT

yes it does you stupid ###

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JJEENN
Sussex, US
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May 23, 2011 10:34 pm EDT

I CAN NOT BELIEVE THESE COMMENTS ON HERE. IF ANY OF YOU IGNORANT ###S KNEW ANYTHING ABOUT AUTISM OR HAD TO LIVE WITH AN AUTISTIC CHILD EVERYDAY, YOU WOULD BE APPAULED THAT THIS WOMAN AND HER CHILD WERE TREATED THIS WAY. THAT SUBWAY WORKER HAD SOME NERVE KICKING OUT A DISABLED CHILD. HE'S AUTISTIC. HE CAN NOT HELP HIS OUTBURSTS AND LOUDNESS, THATS WHAT AUTISM IS. THIS IS A FREE COUNTRY AND THIS BOY AND HIS FAMILY ARE FREE TO EAT OUT AS THEY PLEASE AND FOR THEM TO ENCOUNTER SUCH DISRESPECT AND POOR TREATMENT MAKES ME SICK TO MY STOMACH. FOR ALL OF YOU SAYING THAT THIS BOY IS A MISBEHAVING BRAT OR THAT "AUTISM" IS A POOR EXCUSE, I HOPE YOU BURN IN HELL BECAUSE THIS BOY DIDN'T ASK FOR THIS, AND HE SHOULD NEVER BE SUBJECTED TO SUCH CRUEL TREATMENT BECAUSE OF HIS DISABILITY. IT IS DISGUSTING THAT SOMEONE WOULD EVER RESPOND THIS WAY TO THIS WOMAN WHEN SHE WAS RUDLEY KICKED OUT OF THE STORE BECAUSE HER SON WAS AUTISTIC AND A LITTLE LOUD. EDUCATE YOURSELVES AND STOP BEING SO IGNORANT.

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slynn1
Orange, US
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Mar 26, 2011 6:15 am EDT
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It must be tough having a child with autism, it was hard raising a child with ADHD. I know it must be frustrating, and with your husband away fighting in the war. My son was hyper, and when I mean hyper, I mean he couldn't sit still for five minutes. I would get complaints from school, I couldn't take him to eateries, or shopping. He was just uncontrollable! I researched his behavior, and I figured out he had ADHD. His elementary school didn't want to help, and I was told I was on my own. I found an agency that was familiar with the laws concerning child with special needs, and helped advocate for the services he needed . My son got the extra help he needed, the school tested him, and found he had ADHD. Which from there I was able to get him the medication he needed to help modify his behavior. I also had to set strong boundaries for him, make sure he got the exercise he needed, give him the extra help and attention he needed. I also had my son twenty four seven, because nobody wanted to watch my out of control child, than I would be criticized for putting him on medication. I am sorry that nobody has shown you any compassion that you deserve. My best advice is advocate for your son's needs in your school district, find out if in the military your child qualifies for special care, you are his voice, and the more specialized help he get for your son, the better off he will be as he becomes an adult. My nephew was slightly autistic, he would often be off in his own world as a young child, never play with his cousins or sibling. My brother and sister in law advocated for him, through the school district he went to a specialized pre school and also would see a autism specialist that helped him more effectively communicate. Now, he is a happy seven year old, plays and interacts with his classmates, plays with his siblings, and can express his wants and needs. Because they got the help he needed, his quality of life is greater. There has been a great deal of strides made with autism, and I urge you to use the resources your community, school district, and military offer. I tried not to put my son in situations that he or I would find uncomfortable. I didn't take him to eateries, besides going to the fast food places with playgrounds. Avoid places were your child can be made uncomfortable, were is behavior can escalate, such as you described. Drive throws are great! Take the food where he feels comfortable. If that is home, than those are the arrangements you need to make for him. That being said, I urge you to join a support group, were other parents can understand how you feel, and what you are going through. Most people just think your a bad parent that cannot control your child, and give you that look of disgust. I know how that feels too... I hope thing work out for you! My prayers are with you.

Love Fist II,
Your an unfeeling ###, why don't you stick your fist where the sun don't shine! You are a hateful person, and maybe one day all the mean vicious words you spew will bite you in the big behind. Why don't you find some animal porn, stick your "love fist" one and two up your fat well used ###! Hopefully rupturing your intestines, and bleed to death. So your nastiness will come to an end!

Is your name after your favorite porn movie? Is it some gay porn you are starring in? Can you really take two fist at once? Wow! That is impressive! Jacking off over and over to it? Or can you put two in your own bunghole? Mmm... Or have you turned into such a lard ### that no gay man will stick it to you.. Have to pay for your loving [censored] wad? Why don't you stop using your food stamp money on doughnuts, and pay some hot young thing to stuff it to you, so you won't act like such a ###! Maybe turn off the computer, and "take a walk"... See the world! No worries, animal gay porn will be waiting for you when you get home...

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pobarjenkins
Minneapolis, US
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Mar 25, 2011 5:13 pm EDT
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Subway Queen, it is ignorant for you to assume that people here do not or have not shared your experience just because we believe differently. The point is that Subway did the right thing if your child was disturbing other customers.

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FDL_HOU
Houston, US
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Mar 25, 2011 12:38 pm EDT
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Your complaint means nothing. Get lost

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Basic101
Garland, US
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Mar 24, 2011 3:09 pm EDT
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you serious? the noise level at your table was disturbing everybody, they were probably very glad when you had to leave, you need to deal with your inner anger about having a 'diagnosed' child in a better way than making everybody else 'pay for it', subway has take out, use it, find a spot to eat he is more comfortable in

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pobarjenkins
Minneapolis, US
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Mar 24, 2011 2:13 pm EDT
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You weren't discriminated against. If you and your son were merely kicked out because of the disability then that would be discrimination, but you were kicked out because of the noise level caused by the disability. These things happen and they have the right to do what they did. They have the right to make sure that the environment is appropriate for other customers and employees. They have set policies regarding noise levels that they will tolerate. It's also possible that other customers complained. Should they allow those customers to leave or should they ask you to leave? That is up to the discretion of the location, and it doesn't sound like the employee acted improperly. I would suggest following Brenda's advice.

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12:09 pm EDT
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Subway management

I enjoy eating at subway in washington, the employees greet you with a smile and take your order the exact way you want it. It has been brought to my attention, that the mnager of this store doesn't want her employees to speak to any of their family memebers or friends when they come in to order, well I find this to be down-right stupid. Subway should be a place where you can go and get a great meal and have a great conversation. I think i'll take my business elsewhere and take a few of my friends with me. We don't have to eat at subway, there's a mcdonald's, pizza hut, zaxby's, wings and things, china 1, there is no need to eat at a restaurant if management is going to treat you with little to no respect.

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Update by BRITNEY P.
Mar 21, 2011 2:50 pm EDT

CHECK THIS OUT! There really is no need to speak on this matter ever again. When prayers go up, blessings come down. The Good Lord has stepped in and turned this foul situation into a basket of fresh fruit. Be Blessed and prosper. I wish nothing but success for you and everything you do. I'm not a hostel person. Right is right and wrong is wrong.
BRITNEY P.

Update by BRITNEY P.
Mar 19, 2011 2:54 am EDT

YOU APPARENTLY HAVE A PROBLEM SIMPLY UNDERSTANDING PLAIN ENGLISH. THE EMPLOYEE WAS NOT BEING BOTHERED BY FRIEND NOR FAMILY MEMBER. YES THERE WAS A FAMILY MEMBER AND A FRIEND THERE, BUT PAYING CUSTOMERS, SPEAKING WITH OTHER PAYING CUSTOMERS, MANAGEMENT HAS PERSONAL ISSUES THAT NEED TO BE ADDRESSED. I WILL NO LONGER COMMUNICATE WITH YOU BECAUSE YOU ARE TOO LIMITED IN YOUR VOCABULARY. I FEEL LIKE I CONVERSING WITH A FIVE YEAR OLD.

Update by BRITNEY P.
Mar 17, 2011 5:21 pm EDT

1ST OF ALL LET'S GET THIS STRAIGHT. REGARDLESS OF WHETHER "THE CUSTOMER" IS A FRIEND OR A FAMILY MEMEBER, THEY HAVE THE RIGHT TO COME INTO THE STORE AND SIT DOWN AND ENJOY THEIR MEAL, THEY HAVE SEATS DON'T THEY? 2ND, NO ONE BOTHERS THE EMPLOYEE. I RESPECT A PERSON'S JOB AND WOULD NEVER DO ANYTHING TO CAUSE THEM TO LOOSE IT. APPARENTLY, THAT LITTLE BIT OF POWER GOES TO SOME PEOPLES HEADS AND THEY CAN'T HANDLE IT.

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pobarjenkins
Minneapolis, US
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Mar 19, 2011 5:15 am EDT
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The strangest thing just happened: I got a -1 on all of my posts at the same time Britney got a +1 on all of her posts. Hmm...

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pobarjenkins
Minneapolis, US
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Mar 19, 2011 4:46 am EDT
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"MNAGER" "I FEEL LIKE I CONVERSING" "FAMILY MEMEBERS" "THEM TO LOOSE IT."
And I am the one with a limited vocabulary. Ha ha. Britney, how would the manager even KNOW you were a family member or friend if you didn't bother the person at all?

Also, honey, even five year olds know not to type in all caps.

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Megamoku
Minneapolis, US
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Mar 19, 2011 3:41 am EDT
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Exaggerate much?
"IT HAS BEEN BROUGHT TO MY ATTENTION, THAT THE MNAGER(sic) OF THIS STORE DOESN'T WANT HER EMPLOYEES TO SPEAK TO ANY OF THEIR FAMILY MEMEBERS OR FRIENDS WHEN THEY COME IN TO ORDER"

So they can't even say "hi what kind of bread do you want?" not likely. I'm guessing the manager was having issues with entitled teenagers thinking it was okay to carry on personal conversations while ignoring other customers or job duties.

"REGARDLESS OF WHETHER "THE CUSTOMER" IS A FRIEND OR A FAMILY MEMEBER, THEY HAVE THE RIGHT TO COME INTO THE STORE AND SIT DOWN AND ENJOY THEIR MEAL, THEY HAVE SEATS DON'T THEY?"

So now friends and family members of employees can't even step foot into the store? Again I doubt this.

"THE EMPLOYEE WAS NOT BEING BOTHERED BY FRIEND NOR(sic) FAMILY MEMBER. YES THERE WAS A FAMILY MEMBER AND A FRIEND THERE, BUT PAYING CUSTOMERS, SPEAKING WITH OTHER PAYING CUSTOMERS, MANAGEMENT HAS PERSONAL ISSUES THAT NEED TO BE ADDRESSED."

So the manager has a problem with paying customers speaking with other customers? Again, doesn't sound legit. If the employees were not being "bothered by" (speaking with) their loved ones while they are working then why does the manager have to remind them not to have conversations with friends and family while working? I also wonder about these "personal issues" the manager apparently has. I wonder if it has something to do with managing a subway and getting harrassed by the tween friends of their employees over how they they tell their employees how to do their job?

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FDL_HOU
Houston, US
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Mar 19, 2011 3:21 am EDT
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No you should order pay, sit your fat ### down to eat and then leave. It's not a Godamn family reunion, stupid ###.

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pobarjenkins
Minneapolis, US
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Mar 17, 2011 6:22 pm EDT
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Yes, the customer no matter friend or family should be able to eat there. And from what you said, they are allowed to. The only thing they are not allowed to do is converse personally with their friend/family member. There is nothing wrong with that.

I'm sure your friend or family member got in trouble because you were chatting. Just don't do it next time. It's simple. You can eat there all you want, just leave them alone.

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pobarjenkins
Minneapolis, US
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Mar 16, 2011 8:26 pm EDT
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I AM GUESSING YOU ARE A FRIEND OR FAMILY MEMBER OF AN EMPLOYEE. YOU SHOULD NOT BOTHER THEM WHEN THEY ARE AT WORK. THEIR JOB IS TO MAKE SANDWICHES, NOT CONVERSE WITH LOVED ONES.

ANYWAYS, SUBWAY IS NOT A TYPICAL RESTAURANT. IT IS A FAST FOOD JOINT WITH SEATING.

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3:09 am EDT
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I feel that the manager in that Subway is treating the employees very rudely and disrespectful.The employee who is being harassed is named Martin Henson who works there and is a very good employee. I will not patronize your place of business until something is change.The manager there need to be change to another manager who can run things smoothly and...

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11:27 pm EST
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Just went to this subway and no matter how many employees they go through they don't understand the concept of listening, seriously you tell them what you want and all they do is stare off into space like a [censored]. Then when they go to cut your sandwich the table is covered with ###, the knife they use to cut your sandwich is covered with ### and it'...

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8:07 pm EST
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Subway lack of meat on breakfast sandwiches

Subway has gotten to be one of the worse fast food places with their practice of skimping on the meat and high prices, I urge everyone with a complaint, to go online to the BBB.org (Better Business Bureau) to file a complaint..
I use to go to eat the breakfast sandwiches, wasn't much meat on them so I had to order double meat just to taste the meat, then they cut the amount even further, so there was hardly anything on it, the last time, I took sandwich and threw it out as I walked out the door.. Wrote to their headquarters, no answer the first time.. Subway has gotten to be a big rip off, a lot better places to eat, so file a complaint, they get enough complaints from the BBB, they would be wise to take their customers sersiously.. headquarters address for when you file a complaint;
Franchise World Headquarters
325 Bic Dr
Milford, CT 06461

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Subway rude manager grace refused to honor coupon, unable to read.

Manager Grace Subway @ El Camino and Watt Ave, Not only could she not read the coupon in her hand, but she lied about how I could reach a Subway manager. She insisted that I had to buy a sandwich to get one free. The coupon I had said simply in plain English to buy a drink before 11am and receive a free sandwich. There was no language about requiring to purchase a sandwich first. It was obvious she did not know how o read. Why does Subway employee anyone especially managers hat can't read. She should be fired for lying about how to reach a manager .

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FDL_HOU
Houston, US
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Mar 03, 2011 1:15 am EST
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Could there be fine print on the coupon or on the back that reads, available only at participating locations or something to that effect?

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pobarjenkins
Minneapolis, US
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Mar 03, 2011 1:10 am EST
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Could you upload a picture of the coupon?

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Subway is having a deal for any foot long including steak and cheese for $5.00. I went to the Subway on Crenshaw & Redondo Beach Blvd. and ordered a steak & cheese foot long with a drink and handed the guy a 20. He said after he took the money that the steak and cheese was not on the special price and charged me full price for it. I told him what I saw on...

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I have been going to subway for years, and for the most part I've been a satisfied customer. That is until recently. The last three times I've eaten at the subway on 5th and market in downtown San Diego. NEVER AGAIN will I eat at subway sandwiches. All because of that one store. I was shorted on ingredients (specifically meat and tomatoes). I know thi...

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Subway dishonesty

I'm a regular patron from the branch above and was persuaded to get their membership card which costs below SGD$10 and entitles you to a 10% discount (stated on card). TThe elderly female staff added that i'm entitled to even 15%, depending on promotions, just by showing the useless membership card. I'm a fool for trusting her words.

This is totally untrue as i'm only given 10%. When i realise that they give 15% vouchers with every sandwich, i was dismayed when i realise that my 3 sandwiches only entitle me to a miserable voucher. I was told that a voucher is given with each sandwich.

I try reasoning that i may as well buy per sandwich in 3 separate receipts, but guess what? She added in her own free words that One person can only get a voucher, regardless on how many sandwiches he buy in a day. So im assuming i'm a under-valued customer that is restricted to a one sandwich promotion discount voucher, despite me eating subway for 2 meals at different time within a day, and ordering at least 2 sandwiches per meal.

Well, im pissed not with your miserable additional 5% discount, but how subway and your staff is taking me as a fool, with their twisted words and forceful explanations. Well, i like your food but that doesn't make me fool! I'm never going to step inside a subway outlet again and your membership card is now in the bin for good.

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3:18 am EST
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Subway mean people

Well Stoped here for my lunch the other day and ordered a Large Tuna Sub. I told the Waitress that I wanted cheese. I got my sub than got to the table and as I was putting pepper on it noticed there was no cheeese. I kindly explained that I wanted cheese and that there was none. As I was telling the girl about it she opened up the bin where they keep the cheese, I was so excited that I was going to get my cheese, and I was telling the girl about how much I love cheese, she grabbed me by the neck and stuffed my face into the cheese bin. She then loudly started to yell, ya liking the cheese, have you had enough yet? All I could think was 3 things 1: This girl is crazy, 2: Man, am I sick of cheese, 3: Wow this girl has sure got some very impressive muscles. As I was about to come to my cheesy death, the manager came out and started screeming. I was relived he was going to fire that insane waitress, so I thought, until I heard him start swearing his brains out at me for having my head in his cheese, and threw me out of the restaurant, these people are mean do not go to subway, EVER!
P.S. I have not eaten anything with cheese since, It has been 2 weeks I think I have a cheese trauma, After this I am getting on the phone with a therapist.

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chevypride98
sand point, US
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Feb 23, 2011 2:10 am EST

hahahahahah! total cheese head :P

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chevypride98
sand point, US
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Feb 23, 2011 1:44 am EST

i knew it! lol, i couldnt even finish reading the post without laughing, this person is obviously crazed and on way to many drugs :p

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chevypride98
sand point, US
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Feb 23, 2011 12:04 am EST

mhm. does that mean im agreed with, i assume so :P haha. some people make up the weirdest things to complain about

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chevypride98
sand point, US
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Feb 22, 2011 11:32 pm EST

i doubt she shoved ur head in the cheese bin considering most subways have a sneeze guard that most people can barly get their head over, in order for her to do that she would have had to grab u, open up the staff enterence behind the counter and then proceed to do what u say she did, am i right?

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12:27 pm EST

Subway waste of money

I have been going to subway for years and always loved their salads well today I ordered my usual chicken bacon ranch salad first off they were afraid to put any lettuce in the bowl and my toppings included 2 green peppers, 3 black olives, 3 banana peppers and 4 jalepenos and she forgot the cheese when I ask her for the cheese and few more vegies she said they were to busy and refused to make it right and charged me 11 bucks for that mess never again. My family has decided that subway will no longer be on our list of go to quick meals.

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No more Red Robin
US
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Feb 22, 2011 2:26 am EST
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### off.

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No more Red Robin
US
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Feb 21, 2011 9:04 pm EST
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Molliewollie, YOU NEED TO GET A LIFE AND RIGHT SIZE DOWN OR CALL JENNY, SOUNDS TO ME YOU ARE REALLY FAT. IF A CUSTOMER WANTS THE A/C ADJUSTED THAT IS THEIR BUSINESS. EVER HEAR MYOB. SOMEONE NEEDS TO SHUT YOU UP WITH DUCT TAPE.

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2:09 am EST
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Subway metal inside of bread

I jus get some saandwichs for my party with my coworkers and one of the sandwich have metal inside of the bread,
i just call the employee and he told me the he can replace for another sandwich this is unaceptable i bring this to his attencion they have to do something better for the quality of the food for the costumers.
i have a picture if somebody wants to see.

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pobarjenkins
Minneapolis, US
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Feb 06, 2011 5:45 am EST
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They offered you new sandwiches, what else did you want?

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7:58 pm EST
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Subway rude employee

After a company meeting on Thursday 2/3/2011 @ 1:00pm, My co-worker and I decided to drop by subway to pick up lunch before heading back to work. The first teenager that asked us what kind of sandwich/bread/cheese we wanted was ok (she only yelled out across to the other teen once). The second however was very rude, throwing things around slaming the mircowave door. Once she finally noticed me and said "whatchu want on dis?" I told her and then to finish I said some ranch, then the ranch was out...with a glob or two on my sandwich I asked if there was anyway I could get a tad bit more one it...she said "Yeah" stormed off to get more rance...my co-worker then begins to tell me that this is the same girl that is always so rude to her and everytime she is here she is like this. Well, I decided to then give it back to her. She rang up what I had ordered ( I had to tell her 4 times) She rand up my co-worker and mine together, my co-worker said those are seperate... She then huffed and puffed grabbed our food out of the bag and was hitting the computer with her finger to correct it. I finally got to the part where you pay. I was done with this girl by this time, I laid my card on the tray---she grabbed it and swiped and gave my receipt and card back. I have never had this kind of attitude from someone that works there before. My other co-worker had had issues with them as well...She had thought she left her keys there and called back up and asked her and the
same girl said "aint no body left no keys"
Co-worker said "Well can you look for me?"
Employee "Naw I done told u aint nobody lef no keys or no message abouts no keys"
Co-worker "K" hung up.
There are many other people that need jobs and they hire these impatient, rude, attitude filled teenagers to do the job...really? I will not go here if I see her working again! Get rid of her and I'm sure you'll have more customers!

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Lyn Scully-Aguilar
US
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Feb 04, 2014 11:39 am EST

First of all, I am not one of those individuals that routinely write to companies to complain. I have maybe written to a company twice in my life. I can tell you that I frequent Subway and often times choose your offerings for lunch several times a week. Last evening while shopping with my family at Walmart, I decided to order some sandwiches on the way out. This was at store #38497 at 20:25:39 trans.#215 Dwlr1 TRDT 020314 Host ID [protected] in the amount of $17.32. First off we were greeted by whom I believe is Logan who proceeded to make the first sandwich on the order and who opened up the ticket I believe. He was short and appeared somewhat stoned but that’s ok, he took care of my first sandwich just fine. Then the second gentleman took my 2nd sandwich order. This guy was tall and thin. As we proceeded through the vegetables and he asked if it was for here or to go, I told him I needed one last sandwich. He rolled his eyes and snapped the gloves from the holder to put them on. I said "eye, what kind of attitude is that" and he SHOUTED "you are suppose to tell me before we get to the end of the line". I told him that was rude and obnoxious and told him all I needed was a simple 6 inch Tuna with nothing else on it. Not toasted. No vegetables, no nothing. So I said to him "now that wasn’t hard now was it". He continued to be snarky saying how I was suppose to order earlier in the line. I asked who his manager was and he laughed and said it will be on the receipt. When he printed the receipt I saw the store managers name was Robert. He laughed and said "Robert was fired last week, so good luck". This guy said his name was Hunter but I am not sure if I can believe that. I am a Senior Manager for a major automotive car company and expect more from your franchise, as I am sure you do to. I do not think you want me and my mouth spreading this negative experience. I hope that this gentleman is dealt with swiftly and appropriately. I hope to remain a loyal Subway customer. My email is laguilar@hmausa.com. I have written to the Corporate Office as well. We will see if this is appropriately handled.

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Sally Mcclure
US
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Mar 22, 2009 9:44 am EDT

I went into our subway resturant one afternoon to get our dinner there is 5 in our family. The girl working was very upset slinging the bread and the veggies around. She said her helper had laid out on her and she was having to do it all by herself. I can undersand her frustration. She got on the phone several times calling for help I assumed. Every time someone else came in the door and got in line she would say DAMN. She was red in the face and kept cursing. I told her to slow down and calm down before she had a stroke. I felt sorry for her but she made everyone feel like they had just entered a war zone. When I finally got my order and left people were backed up all the way to the door. It looks like the manager or whoever is in charge could take better care of their employees than that.

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rude employee in ohio
Bay Village, US
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Mar 01, 2010 5:56 pm EST

The red head girl that is there everyday think her name is "Jes". What a rude employee, she nevers smiles and commands your order then rushes you though the sub making process. She even rude to her co-workers and the owner thinks the world of her. He going to lose alot a great customers due to this employee that he likes a great deal. Please have someone other then "Jes" be your day person hate to see another small bussiness go out of bussiness.

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doogaplex
Ann Arbor, US
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May 20, 2012 3:13 pm EDT

Was this girl Asian ? lololol

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bugmenot2
US
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Dec 30, 2010 9:11 pm EST

I know how you feel. But do you know why the owner think's so much of her? It is because she rushes you through the sub making process. It because she does it all so quickly - this in turn save HIM money because he can make more sandwiches in a smaller amount of time with her. But yes, i know what you mean about not being given time to think. All i can say is complain, then you might be able to get the presure taken off the employees to work so quickly, and in turn have better customer service.

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customer who wants to be treated right
Redding, US
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Jul 16, 2009 8:25 pm EDT

I recently went to a Subway in Redding Ca on Dana drive and had two employees act absolutely rude . The both were cussing and discussing a passion party and the things( sexual toys) they purchased there. I understand that complaints against these two employees have been made to the manager, that is why I am posting this. This same shop has other great employees, however the behaivor of these two is what shadow the store.It would be of best interest to fire Danyell & Emily

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10:43 pm EST
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Subway rude mean treatment

this subway has nice people but also some really rude girls working there lately. They have bad attitudes and treat people with contempt. I asked the dumb rude [censored] behind the counter to move my onions to the end of my sandwich so they can be evenly dispersed since she slopped them in the middle like the lazy b she is...she refused and said once she closes the sandwich they'll just move there...yeah right. Its my sandwich...why is it so hard to move onions...then more bad attitude...just rude people working there they are awful and need help with their [censored] attitudes to people- lazy slobs

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Update by rick28
Feb 01, 2011 6:16 am EST

english freak- youre a psychopath...there aer tons of you maniacs out there in society today-- youre a rotten disgusting loser low life who likes to argue and pick fights with people b/c it makes u feel important...though ua re the most disgusting person to exist... eww youre so gross i cant believe im even retorting to ### like you..

Update by rick28
Feb 01, 2011 6:11 am EST

what a bunch of nasty ### fugly ### losers...go away you psychopathic leeches...you're so disgusting...

Update by rick28
Feb 01, 2011 5:43 am EST

whoa...its teh clan of kkk here or psychopaths gone amuck...you sub human freaks are sick as hell...messed up lunatics...you all need serious help but since you're no life pitiful ###s who live on this thing abusing others...you sickos will never get the help you need...

Update by rick28
Jan 31, 2011 10:59 pm EST

no youre the ### and u shud stay home and away from others you ###!

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FDL_HOU
Houston, US
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Feb 01, 2011 1:12 am EST
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You're a lazy ###.

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About Subway

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Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

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Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Health safety was posted on Nov 1, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1142 reviews. Subway has resolved 151 complaints.
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  1. Subway Contacts

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