Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel and Vacations Sun International did not experience the luxury 5 star treatment on this stay.
Sun International

Sun International review: did not experience the luxury 5 star treatment on this stay.

A
Author of the review
8:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Apologies for the late response, but I have been busy and only found the time to do this now. I decided to book a family get away at the palace for my 40th birthday, as I wanted it to be a memorable experience for this milestone occasion. It was indeed memorable but for being a very disappointing stay, one where I felt I did not experience a 5 star luxury stay and value for money. We checked in on 2nd march 2019 a family of 4 for a 2 night stay, your receptionist allocated us to a room with a king bed and 1 single bed. We expected the 3rd bed to be the sleeper couch as that is what we were told was included in a family room, nevertheless we queried this on our way out to the entertainment arena and dinner, and was assured that the room attendants will do the beds for the kids in the evening and everything will be setup when we get back. We left to dinner and when we got back to the room there were only chocs on the beds but no bed to accommodate the 4th child. I immediately went to reception and chatted to the manager on duty, who sent her staff up to the room. How inconvenient at that part of the night room service trying to arrange an extra bed and move it into the room! The bed setup was only done at 9pm, the bed it self was such an uncomfortable arrangement with no headboard, I had to worry about my toddler bumping his head on the wall or falling in between as the beds did not even fit together or against the wall even to hold a pillow up for some cushioning! The manager on duty called to check if we were sorted and then said that since it is my 40th and she was sorry for they inconvenience that she would upgrade us to a suite the next day but only after breakfast. We also complained to the manager of the state of the room, it definitely lacked maintenance with your so called luxury bathroom being so disgusting one would have expected it from a 3 star hotel. The carpet in the room as well looked like it hadn't been cleaned for years. We did not have a good night sleep at all. The next morning left us being so unsettled, we found ourselves just waiting which was so frustrating as we had planned to make an early start at the valley of waves. We were so delayed into moving into the suite and we only moved into the new room just after 12 and then had to rush to get ready for the valley of waves only getting there at 1:30 pm. We also ticked the option to have our car washed for r50 and when we were ready to leave this was not done. I appreciate that the manager upgraded us into suite as a compensation for the inconvenience, but it did not make up for the overall disappointing stay. The first night was a real disappointment without proper sleeping arrangements, and we could not proceed to enjoy our holiday as planned because of the inconvenience. Day 2 of our holiday was affected as well. We even had to carry our own bags to move to the suite because no one was around and we could not afford to wait any longer. The room also lacked a directory of ext/numbers for hotel contacts. The supervisor had to write this down, when they were sorting out the beds. I feel that the only resolution to this would either be a refund or a return stay where everything goes right from the beginning.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Sun International reviews & complaints

Sun International - Non pay-outs 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Automated roulette wheels 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Very unhappy
Sun International - Poor pay outs 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Non payouts, poor service 2
Sun International - still waiting on feedback regarding claim
Sun International - never win anymore!
Sun International - sun city - all of it
Sun International - poor property maintenance
Sun International - used menstrual pad on main gaming floor. windmill casino bloemfontein
View all Sun International reviews and complaints

  1. Sun International Contacts

  2. Sun International phone numbers
    +27 117 807 000
    +27 117 807 000
    Click up if you have successfully reached Sun International by calling +27 117 807 000 phone number 15 15 users reported that they have successfully reached Sun International by calling +27 117 807 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 000 phone number 11 11 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 000 phone number
    15%
    Confidence score
    Johannesburg
    +27 214 065 000
    +27 214 065 000
    Click up if you have successfully reached Sun International by calling +27 214 065 000 phone number 3 3 users reported that they have successfully reached Sun International by calling +27 214 065 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 214 065 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 214 065 000 phone number
    20%
    Confidence score
    The Table Bay Hotel
    +27 214 065 864
    +27 214 065 864
    Click up if you have successfully reached Sun International by calling +27 214 065 864 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 214 065 864 phone number Click down if you have unsuccessfully reached Sun International by calling +27 214 065 864 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 214 065 864 phone number
    Cape Town
    +27 315 661 802
    +27 315 661 802
    Click up if you have successfully reached Sun International by calling +27 315 661 802 phone number 2 2 users reported that they have successfully reached Sun International by calling +27 315 661 802 phone number Click down if you have unsuccessfully reached Sun International by calling +27 315 661 802 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 315 661 802 phone number
    100%
    Confidence score
    Durban
    +27 415 077 777
    +27 415 077 777
    Click up if you have successfully reached Sun International by calling +27 415 077 777 phone number 1 1 users reported that they have successfully reached Sun International by calling +27 415 077 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 415 077 777 phone number 4 4 users reported that they have UNsuccessfully reached Sun International by calling +27 415 077 777 phone number
    Boardwalk Casino and Entertainment World
    +27 117 807 855
    +27 117 807 855
    Click up if you have successfully reached Sun International by calling +27 117 807 855 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 117 807 855 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 855 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 855 phone number
    Central Reservations
    +27 117 807 878
    +27 117 807 878
    Click up if you have successfully reached Sun International by calling +27 117 807 878 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 117 807 878 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 878 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 878 phone number
    International Reservations
    +27 118 987 000
    +27 118 987 000
    Click up if you have successfully reached Sun International by calling +27 118 987 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 118 987 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 118 987 000 phone number 3 3 users reported that they have UNsuccessfully reached Sun International by calling +27 118 987 000 phone number
    Carnival City Casino
    +27 127 187 777
    +27 127 187 777
    Click up if you have successfully reached Sun International by calling +27 127 187 777 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 127 187 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 127 187 777 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 127 187 777 phone number
    Carousel Casino
    +27 538 302 600
    +27 538 302 600
    Click up if you have successfully reached Sun International by calling +27 538 302 600 phone number 2 2 users reported that they have successfully reached Sun International by calling +27 538 302 600 phone number Click down if you have unsuccessfully reached Sun International by calling +27 538 302 600 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 538 302 600 phone number
    100%
    Confidence score
    Flamingo Casino
    +27 233 487 200
    +27 233 487 200
    Click up if you have successfully reached Sun International by calling +27 233 487 200 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 233 487 200 phone number Click down if you have unsuccessfully reached Sun International by calling +27 233 487 200 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 233 487 200 phone number
    Golden Valley Casino
    +27 215 057 777
    +27 215 057 777
    Click up if you have successfully reached Sun International by calling +27 215 057 777 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 215 057 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 215 057 777 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 215 057 777 phone number
    GrandWest Casino and Entertainment World
    +27 102 264 600
    +27 102 264 600
    Click up if you have successfully reached Sun International by calling +27 102 264 600 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 102 264 600 phone number Click down if you have unsuccessfully reached Sun International by calling +27 102 264 600 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 102 264 600 phone number
    The Maslow
    +27 152 905 400
    +27 152 905 400
    Click up if you have successfully reached Sun International by calling +27 152 905 400 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 152 905 400 phone number Click down if you have unsuccessfully reached Sun International by calling +27 152 905 400 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 152 905 400 phone number
    Meropa Casino and Entertainment World
    +27 518 751 060
    +27 518 751 060
    Click up if you have successfully reached Sun International by calling +27 518 751 060 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 518 751 060 phone number Click down if you have unsuccessfully reached Sun International by calling +27 518 751 060 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 518 751 060 phone number
    Naledi Sun Hotel and Casino
    +27 315 805 000
    +27 315 805 000
    Click up if you have successfully reached Sun International by calling +27 315 805 000 phone number 4 4 users reported that they have successfully reached Sun International by calling +27 315 805 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 315 805 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 315 805 000 phone number
    33%
    Confidence score
    Sibaya Casino and Entertainment Kingdom
    +27 145 571 580
    +27 145 571 580
    Click up if you have successfully reached Sun International by calling +27 145 571 580 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 145 571 580 phone number Click down if you have unsuccessfully reached Sun International by calling +27 145 571 580 phone number 6 6 users reported that they have UNsuccessfully reached Sun International by calling +27 145 571 580 phone number
    Sun City
    +27 393 059 111
    +27 393 059 111
    Click up if you have successfully reached Sun International by calling +27 393 059 111 phone number 5 5 users reported that they have successfully reached Sun International by calling +27 393 059 111 phone number Click down if you have unsuccessfully reached Sun International by calling +27 393 059 111 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 393 059 111 phone number
    67%
    Confidence score
    Wild Coast Sun
    +27 514 102 000
    +27 514 102 000
    Click up if you have successfully reached Sun International by calling +27 514 102 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 514 102 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 514 102 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 514 102 000 phone number
    Windmill Casino
    +234 12 779 000
    +234 12 779 000
    Click up if you have successfully reached Sun International by calling +234 12 779 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +234 12 779 000 phone number Click down if you have unsuccessfully reached Sun International by calling +234 12 779 000 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +234 12 779 000 phone number
    Federal Palace (Victoria Island’s
    +56 72 951 100
    +56 72 951 100
    Click up if you have successfully reached Sun International by calling +56 72 951 100 phone number 0 0 users reported that they have successfully reached Sun International by calling +56 72 951 100 phone number Click down if you have unsuccessfully reached Sun International by calling +56 72 951 100 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +56 72 951 100 phone number
    Monticello Grand Casino and Entertainment World (Chile
    +507 294 4777
    +507 294 4777
    Click up if you have successfully reached Sun International by calling +507 294 4777 phone number 0 0 users reported that they have successfully reached Sun International by calling +507 294 4777 phone number Click down if you have unsuccessfully reached Sun International by calling +507 294 4777 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +507 294 4777 phone number
    Ocean Sun Casino (Panama
    More phone numbers
  3. Sun International emails
  4. Sun International address
    6 Sandown Valley Crescent, Sandton, Gauteng, South Africa
  5. Sun International social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Sun International contacts
Sun International Category
Sun International is ranked 85 among 518 companies in the Travel and Vacations category
#83 Roma Pass Roma Pass #84 Travel Republic Travel Republic #85 Sun International Sun International #86 Vacation Express Vacation Express #87 EF Educational Tours EF Educational Tours
Sun International Alternatives
EvivaTour 3 reviews One Way Air 10 reviews Focused Fitness Solutions 11 reviews A Tour Of Possibilities 10 reviews SmarTours 10 reviews