Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel and Vacations Sun International Non payouts, poor service
Sun International

Sun International review: Non payouts, poor service 2

S
Author of the review
5:55 pm EST

So firstly my name is Shannon and I've been going to GrandWest Casino for a VERY long time. To gamble, have dinner, watch a movie or go to a live show.
My biggest problem with this establishment is the non payouts that never happen for me. Initially I would at least win and come home feeling good bit now and for a good couple of years my winnings have been non existent! I'm not talking about playing out R200 and complaining about it. I spend thousands of rands in that dam place and I NEVER WIN! I'm sure I'm not the only one that feels that way.
I may not have a platinum card but I have a gold card. For those of you that know the difference and how expensive it is to maintain your status on these various levels it can become expensive. Yes it's your choice to gamble and go back. But my issue is after all these years of gambling there I can honestly say I have not had a big win. The most I have won in a single go was R7200.
Now sounds a lot...trust me...For those of you that understand my pain...and the amounts of money you spend there, R7200 is like R72! Don't get me wrong here...I was grateful...but after that...I have not won more then R3000 in a single go. I rarely get the feature (Free spins) and when I do on the odd occasion, I win less then my dam bet! Now tell me WTF! I really just feel like the system that they switched over to is more of a scam.
You can ask ANYONE on the floor how the winnings are, they will all tell you it's far in between and the amount you spend out ways your winnings so vastly you feel sick to your dam stomach.
That's that! Next...playing in one evening 30 points earns you a free meal! OMG WHAT CAN THEY GIVE US TO EAT! It's R500 per point. 30 X R500 = R15000 yes! I know right.
Now you get a pathetic chicken meal which consists of a drumstick and thigh, less then a handful of salad, chips oh and a free cool drink! Fifteen THOUSAND RAND GETS MR THAT BULL! Gosh...before this crap it was prawns or a disgustingly cooked piece of Kingklip(fish) with chips, no cool drink included. Now honestly...For a establishment of that size and regardless of your card status, surely they can do better where that is concerned?!
Maybe I shouldn't complain...that's the only free crap you get...oh wait...its not! 15k later or your 30 points get you that...really...its not asking for a 6 course meal but dam! Pathetic I say!
On the same topic of points. There have been nights where I have played up over 100 points in one visit. To some that's a little...to me and I'm sure a large portion of gamblers that's a lot. Actually it's a @#$& load! THEN ALL YOU GET IS ONE MEASLY MEAL VOUCHER! That is really pathetic. If you pumping out such crap food. Then give us what we actually deserve. 60 points = 2 meal vouchers etc.

Moving on...The same restaurant that gives you the food...golden anchor, is a joke! The service is snail slow and always with attitude.
I found hair in a beef burger I ordered once. They didn't even bother to comp my meal.
There staff is untrained where proper service delivery is concerned and this goes for the staff on the floor that's non existent too. The various bars around the casino floor are just as bad. They are always having conversations and just blatantly ignore you till they feel they are ready to save you. When they do, it's with attitude because you now interrupted their conversation.
I don't think it's going to get any better where everything I have mentioned is concerned.
I never recommend the casino to anyone. They just good for the concerts they host and a movie.
They really need a competitor in Cape Town. I hope they keep pressing to get that new casino here.
Once that happens they are really going to lose there so called "Most Valued Guest"

More
Send message
Copy link
Report
2 comments
Add a comment
B
B
Blancky
ZA
4 comments
Send a message
Dec 31, 2015 1:51 am EST

Shannon i have to agree with your report, we go there not to walk away millionaires but walk away a few hours later knowing that we went there and had a good time for a few hours, not get there and after 20 minutes and R1000.00 down have to go home now because it then becomes clear that they do not allow you the feeling of being a valued guest, in my opinion they want to milk you for all you came with and then send you on your way, and if you are not in posession of a silver or gold card they have the nerve to charge you R10.00 for parking!, please can we hear from Grandwest Management.

More
Copy link
Report
D
D
Denzil Stober
ZA
1 complaint
1 comments
Send a message
Jun 28, 2017 4:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Have to agree with every complaint regarding the fact that the slot machines at Grandwest do Not pay as it did some years ago, which proves their strategy was to get the patrons here and then to make them lose in the end.
Because definitely Grandwest has become nothing less than scam artists that do not comply with the gambling act in my opinion as the machines are supposed to pay after a number of combinations played, but evidently this is not the case, so we need to lodge our complaints with the gaming board . And Grandwest needs competition, therefore an opposing gambling entity like Tsogo Sun should have a Casino in Cape Town and things should be better then.

More
Copy link
Report

More Sun International reviews & complaints

Sun International - Non pay-outs 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Automated roulette wheels 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Very unhappy
Sun International - Poor pay outs 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - Assaulted by security guards 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun International - still waiting on feedback regarding claim
Sun International - never win anymore!
Sun International - sun city - all of it
Sun International - poor property maintenance
Sun International - used menstrual pad on main gaming floor. windmill casino bloemfontein
View all Sun International reviews and complaints

  1. Sun International Contacts

  2. Sun International phone numbers
    +27 117 807 000
    +27 117 807 000
    Click up if you have successfully reached Sun International by calling +27 117 807 000 phone number 15 15 users reported that they have successfully reached Sun International by calling +27 117 807 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 000 phone number 11 11 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 000 phone number
    15%
    Confidence score
    Johannesburg
    +27 214 065 000
    +27 214 065 000
    Click up if you have successfully reached Sun International by calling +27 214 065 000 phone number 3 3 users reported that they have successfully reached Sun International by calling +27 214 065 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 214 065 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 214 065 000 phone number
    20%
    Confidence score
    The Table Bay Hotel
    +27 214 065 864
    +27 214 065 864
    Click up if you have successfully reached Sun International by calling +27 214 065 864 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 214 065 864 phone number Click down if you have unsuccessfully reached Sun International by calling +27 214 065 864 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 214 065 864 phone number
    Cape Town
    +27 315 661 802
    +27 315 661 802
    Click up if you have successfully reached Sun International by calling +27 315 661 802 phone number 2 2 users reported that they have successfully reached Sun International by calling +27 315 661 802 phone number Click down if you have unsuccessfully reached Sun International by calling +27 315 661 802 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 315 661 802 phone number
    100%
    Confidence score
    Durban
    +27 415 077 777
    +27 415 077 777
    Click up if you have successfully reached Sun International by calling +27 415 077 777 phone number 1 1 users reported that they have successfully reached Sun International by calling +27 415 077 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 415 077 777 phone number 4 4 users reported that they have UNsuccessfully reached Sun International by calling +27 415 077 777 phone number
    Boardwalk Casino and Entertainment World
    +27 117 807 855
    +27 117 807 855
    Click up if you have successfully reached Sun International by calling +27 117 807 855 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 117 807 855 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 855 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 855 phone number
    Central Reservations
    +27 117 807 878
    +27 117 807 878
    Click up if you have successfully reached Sun International by calling +27 117 807 878 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 117 807 878 phone number Click down if you have unsuccessfully reached Sun International by calling +27 117 807 878 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 117 807 878 phone number
    International Reservations
    +27 118 987 000
    +27 118 987 000
    Click up if you have successfully reached Sun International by calling +27 118 987 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 118 987 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 118 987 000 phone number 3 3 users reported that they have UNsuccessfully reached Sun International by calling +27 118 987 000 phone number
    Carnival City Casino
    +27 127 187 777
    +27 127 187 777
    Click up if you have successfully reached Sun International by calling +27 127 187 777 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 127 187 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 127 187 777 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 127 187 777 phone number
    Carousel Casino
    +27 538 302 600
    +27 538 302 600
    Click up if you have successfully reached Sun International by calling +27 538 302 600 phone number 2 2 users reported that they have successfully reached Sun International by calling +27 538 302 600 phone number Click down if you have unsuccessfully reached Sun International by calling +27 538 302 600 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 538 302 600 phone number
    100%
    Confidence score
    Flamingo Casino
    +27 233 487 200
    +27 233 487 200
    Click up if you have successfully reached Sun International by calling +27 233 487 200 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 233 487 200 phone number Click down if you have unsuccessfully reached Sun International by calling +27 233 487 200 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 233 487 200 phone number
    Golden Valley Casino
    +27 215 057 777
    +27 215 057 777
    Click up if you have successfully reached Sun International by calling +27 215 057 777 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 215 057 777 phone number Click down if you have unsuccessfully reached Sun International by calling +27 215 057 777 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 215 057 777 phone number
    GrandWest Casino and Entertainment World
    +27 102 264 600
    +27 102 264 600
    Click up if you have successfully reached Sun International by calling +27 102 264 600 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 102 264 600 phone number Click down if you have unsuccessfully reached Sun International by calling +27 102 264 600 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 102 264 600 phone number
    The Maslow
    +27 152 905 400
    +27 152 905 400
    Click up if you have successfully reached Sun International by calling +27 152 905 400 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 152 905 400 phone number Click down if you have unsuccessfully reached Sun International by calling +27 152 905 400 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 152 905 400 phone number
    Meropa Casino and Entertainment World
    +27 518 751 060
    +27 518 751 060
    Click up if you have successfully reached Sun International by calling +27 518 751 060 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 518 751 060 phone number Click down if you have unsuccessfully reached Sun International by calling +27 518 751 060 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +27 518 751 060 phone number
    Naledi Sun Hotel and Casino
    +27 315 805 000
    +27 315 805 000
    Click up if you have successfully reached Sun International by calling +27 315 805 000 phone number 4 4 users reported that they have successfully reached Sun International by calling +27 315 805 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 315 805 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 315 805 000 phone number
    33%
    Confidence score
    Sibaya Casino and Entertainment Kingdom
    +27 145 571 580
    +27 145 571 580
    Click up if you have successfully reached Sun International by calling +27 145 571 580 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 145 571 580 phone number Click down if you have unsuccessfully reached Sun International by calling +27 145 571 580 phone number 6 6 users reported that they have UNsuccessfully reached Sun International by calling +27 145 571 580 phone number
    Sun City
    +27 393 059 111
    +27 393 059 111
    Click up if you have successfully reached Sun International by calling +27 393 059 111 phone number 5 5 users reported that they have successfully reached Sun International by calling +27 393 059 111 phone number Click down if you have unsuccessfully reached Sun International by calling +27 393 059 111 phone number 1 1 users reported that they have UNsuccessfully reached Sun International by calling +27 393 059 111 phone number
    67%
    Confidence score
    Wild Coast Sun
    +27 514 102 000
    +27 514 102 000
    Click up if you have successfully reached Sun International by calling +27 514 102 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +27 514 102 000 phone number Click down if you have unsuccessfully reached Sun International by calling +27 514 102 000 phone number 2 2 users reported that they have UNsuccessfully reached Sun International by calling +27 514 102 000 phone number
    Windmill Casino
    +234 12 779 000
    +234 12 779 000
    Click up if you have successfully reached Sun International by calling +234 12 779 000 phone number 0 0 users reported that they have successfully reached Sun International by calling +234 12 779 000 phone number Click down if you have unsuccessfully reached Sun International by calling +234 12 779 000 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +234 12 779 000 phone number
    Federal Palace (Victoria Island’s
    +56 72 951 100
    +56 72 951 100
    Click up if you have successfully reached Sun International by calling +56 72 951 100 phone number 0 0 users reported that they have successfully reached Sun International by calling +56 72 951 100 phone number Click down if you have unsuccessfully reached Sun International by calling +56 72 951 100 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +56 72 951 100 phone number
    Monticello Grand Casino and Entertainment World (Chile
    +507 294 4777
    +507 294 4777
    Click up if you have successfully reached Sun International by calling +507 294 4777 phone number 0 0 users reported that they have successfully reached Sun International by calling +507 294 4777 phone number Click down if you have unsuccessfully reached Sun International by calling +507 294 4777 phone number 0 0 users reported that they have UNsuccessfully reached Sun International by calling +507 294 4777 phone number
    Ocean Sun Casino (Panama
    More phone numbers
  3. Sun International emails
  4. Sun International address
    6 Sandown Valley Crescent, Sandton, Gauteng, South Africa
  5. Sun International social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Sun International contacts
Sun International Category
Sun International is ranked 85 among 518 companies in the Travel and Vacations category
#83 Roma Pass Roma Pass #84 Travel Republic Travel Republic #85 Sun International Sun International #86 Vacation Express Vacation Express #87 EF Educational Tours EF Educational Tours
Sun International Alternatives
EvivaTour 3 reviews One Way Air 10 reviews Focused Fitness Solutions 11 reviews A Tour Of Possibilities 10 reviews SmarTours 10 reviews