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Sunoco review: Service 1

OLD ICE of US

Nov 05, 2024 2:32 am EST

Review updated: Nov 05, 2024

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#[protected] Over 50 years I have been a patron of my neighborhood Sunoco. While recovering from injury I would hobble back and forth to Sunoco play keno all day everyday same 10 numbers same way cash and replay all employee knew and had the same transaction with me. New owner came with a employee that focus on lottery. on memorial day as my numbers on the screen he switched my ticket and gave me a bogus ticket while I was at the machine acted as if he could find it stalled until my pain became unbearable I reported to themanger expecting the customer service I had always received but their response to my complaint I could not believe! The female employee never came back to work and he arrived in a new car gambling all day and the other employees had nothing to say. They denied me service for me to go away.
Basic business laws applies to Sunoco too. I never got what I paid for and Sunoco did not responded , Customer first and zero tolerance for grand larceny never addressed!

Claimed loss: $50,000

Desired outcome: and apology, Proactive investigation informing employees of the responsibilities to maintain honesty and integrity of Sunoco policy and procedures with customers, My complaint is with the Attorney General and Govenor and my lawyer

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E. Block

5 comments

E. Block

Nov 05, 2024 5:08 am EST

Verified customer

If your Sunoco experience involved a suspected switch of your Keno ticket, and you've already reached out to management with no resolution, further action may be necessary. You could consider contacting Sunoco's corporate customer service to file a formal complaint, detailing the incident and providing any specifics you have on the day in question. Additionally, reporting the incident to your state’s lottery commission might prompt an investigation into the alleged ticket switch. This could ensure accountability and possibly lead to a resolution or corrective action from Sunoco.

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