Sunoco
Reviews and Complaints

On 4/05/18 I pulled into the gas station at 539 Forest Ave., Paramus NJ. The attendant was provided my debit card to fill the tank regular unleaded. When the fill up was completed the attendant said the credit card on the pump was not working so he had to take the card into the office and run it manually. The total on the pump was at exactly $35.00 When the attendant gave me the receipt, he charged my card $39.18 which was definitely not the correct amount. Although it appears to only a difference of $4.18 the attendant definitely took advantage and is probably doing this to other customers. I would like Sunoco to look into this matter immediately. Thank you.

I filled up at Verifone Gold Disk FL store # ***********; site ID: 277518; terminal 003 on 29 March 18 at 11:47 AM. There was no instrument to clean the windows. When I asked the attendant (who I believe was the owner) for paper towel to clean the windows, he was extremely rude and refused to give me a second paper towel to dry off the wet windows. His excuse was that others had stolen his window washing instrument and that he was not required to provide anything to clean the windows. As an aside you might also be interested to know that he was smoking in front of the pumps. I do not care about the latter, but I do care that my windows were very dirty and I was unable to clean them. In addition the bathroom was not clean. I would think that you would not want this person or station representing Sunoco. Sincerely, Robert Livesey.

black guy took more money from me for gas than i got. another time my credit card was run for $125.00, TWICE, on feb 23rd, 2018 at 4:00pm. i work next door. won't go back to station because Todd isn't there anymore. don't trust the scruffy people they have hired. the station is dirty and the new employees are always on their phones. my complaints to their management go on ignored.

I've been buying tobacco flavored wraps that cost seventy nine (.79) cents, and have been getting charged one ($1) dollar for 3 years now. The owners son Inder, told me that in his store they're a dollar because he makes his own prices than proceeded to tell me that he'll charge me.84 (eighty four) cents this time instead. Now I understand its only a few cents difference but by law I know for a fact you cant make your own prices on tobaccoo. And those few cents have been adding by the years and I know he won't pay me back. I just want this issue to get fixed so I wont keep getting over charged the wrong price, who know how many other people he's been doing this to.

Elgin Texas. You have a location the only one that carries E85!
You guys price for E85 is 2.09, when everyone else's price is 40cents lower or MORE! This is REDICULOUS! You're not even a Top tier gas!
First you couldn't keep it on hand to now you guys are trying to price your out of the market!
I went to my local HEB, who also carries E85 and filled up for 1.59...
Do something or I will stop patronizing you! Simple as that!

Completely rude cashier christy i believe her name was. I was nothing but nice to her asked how her days was and so forth. Got no reply all i got was a total and a smug look. There was a sign saying "chip reader broken" i went to swipe my card and her reply was "that signs there for a reason". My bad for thinking i could swipe my card instead of using the chip. 1 out of 10 for customer service i think ill drive a couple extra minutes down the road to speedway then deal with that attitude.

Yesterday I went to Sunoco on Garrison Ave Bronx Ny and purchased 30 dollars of gasoline at 2.89/gallon. I received 1/4 tank more than I had. Gadget went from 1/4 to 1/2 tank. This station is ripping consumers off. I will go to press. Please investigate this stations practices. It is truly sad to see this company taking advantage of this community . Please investigate

I am a Sunoco credit card holder, I live in Aberdeen, I am so tried of purchasing gas at the pump and having to go stand in line just to get a receipt, the ladies are rude and nasty, they are so busy flirting with the guys to notice I am in line to get my recipe, can you please make them put paper in the machine, the station that never have paper is 607 S Philadephia Blvd Aberdeen and the one on Pulaski and Rossville in Golden Ring Mall, less see if we can get them to step up there game for 2018, thank you kindly, I have also call the 800 line

My son and his girlfriend came in the store at 12:30am to buy wraps he's 19 he had ID the workers still wouldn't provide the wrap to him. They told him she had to have her ID with her but she doesn't even smoke she was just walking with him so she didn't think to grab her ID. Regardless of that he should've had it because he's 19 and had ID period. He's been coming to this store for years before he turned 19 before he could even buy these things this is crazy and this store is getting ridiculous with the new customers I called and Magnolia got smart with me arguing with me etc

This is the 3rd time that my gas rewards are taken out by the Sunoco in Mattapan on Cummings Highway, but the gas prices are not lowered!
And when I go inside for an explanation the attendant doesn't understand and they don't know what to do. Shaws did not get back to me, Sunoco did not get back to me either when I complained to both of them on the phone?
It's no coincidence that the receipt didn't come out at the pump and when it when inside the receipt given didn't have much info on it?

I went into the sunnoco gas station on 11/16/17 around 11pm. I was buying some stuff and asked for quarters. He said I had to buy something for him to open the register. So I asked if they did money back on debit. He became extremely aggressive and told me that "he's not here to [censor] with me". It seemed like he didn't understand what I was asking about cash back so I asked about it again and he said " I ain't trying to here that. You need to buy something else" I asked him why he was getting so angry? He said " [censor] that I'm not opening [censor] unless you buy something else" so I left. I'm not going to that location anymore. It's not the first time he's been rude and unpleasent. Usually he won't even return a word when you tell him hi or how are you. This time he was aggressive. I don't feel it's safe to go to that store any more.

I was going to fill up my gas tank the pump on 11/11/17 at exactly 10:00 am at 6201 Miramar Parkway Miramar, FL [protected] the pump was not working . I went inside and spoke very politely to the employee that the pump was not pumping gas and it charged me $3 he said than use another machine, I explained to him that the machine took my $3 it never pump the gas I took pictures of the pump showing it was broken but he said that was his problem to fix it and told me not to worry about his problems with attitude . I explained that if he can please put a sign at least for the other customer wont have the same experience as me, and again he told me not to worry about his problems. I said if he can please put the $2.58 as a credit and i will give him $20 so i can finish pumping my gas in another pump that is working at least and he said no credit just use other pump or to call the cops if i want to file a complaint. I felt mistreated by this man not just because he did not want to give me a credit to be able to use it in another machine but the way he was talking to me and not wanting to listen to the fact that the pump was not working if he could at least check it out or " say sorry let me see what is wrong " instead he just told me to call the cops as if there is nothing else he can do to solve the problem. I do not think its justice to treat customers this way.

Dear Sunoco Customer Service,
In my short driving career, I have filled my gas tank at a Sunoco many of times and have been more than happy with the service. Upon seeing the gas light blink, it is comforting and a happy sight to see a Sunoco gas station. But unfortunately, I recently had an experience that makes me think twice about stopping at a Sunoco.
On Tuesday morning, October 3rd, 2017, I stopped for gas at a Sunoco on route 100 in Exton, PA. The gas pumps debit/credit card computer and keypad was noticeably outdated and worn down. With the sun glaring on the screen, it was hardly legible. But in need of gas and trust in Sunoco, I swiped my debit card and proceeded to fill my tank. When I was finished, I put the pump back and began on my way. Everything was great, until I checked my checking account. I was charged $43.22, which is impossible since I drive a Toyota Matrix with a 12 gallon tank. Gas was roughly $2.70 a gallon, $2.70x12 gallons = $32.40. I was not completely empty, so I believe I was charged $12-15 extra?
I have always been a loyal customer to Sunoco and have been happy every time I stopped during my busy weeks. But after this recent situation, I almost feel taken advantage of. I recommend the locations computer/keypads be updated so future issues are avoided. As for myself, is it possible to be refunded or credited?... I truly hope this can be resolved for myself and future customers. I understand this is just one slacking location and I thank you for all the positive experiences I have had at great locations over the years.
I appreciate your time and consideration and I look forward to hearing from you soon.
Best Regards,
Jared Dasher

I bought a sprite zero from a convenient store near work today that has an expired date on it. I didnt realize it was expired till i opened it and took a drink of it. It tasted funny. I took it back to the store and they just wanted to blow me off saying its not there fault and they can't do anything about it. They said coke deals with all the drinks.

I rang in my shaw's number. The computer said I had $0.20 off per gallon. The price on the screen changed from $2.619 to $2.419. However, on my receipt it shows I was billed at the $2.619. The receipt also shows my shaw's rewards number so I know it went through. When I brought this up to the cashier and the owner came out and told me that it was too bad and to take it up with shaw's.

This is fraud. The owner was extremely rude to me, and this is not acceptable. I purchased 16.397 gallons of gas at 100 drum hill road in Chelmsford MA. I have never had such horrible customer service in my entire life.

I am in your store almost every single day and I never have been treated with such disrespect and rachetness in my life. Bieng in the Customer service field I can understand someone misunderstanding or having a bad day. I purchased my normal 2 pAcks of ciggarretts and left for work. When I got there I realized one was the wrong kind. Later when I had time I went back to the same location to the same young lady and explained asking for the right brand only to be met with a barrage of reasons why I was wrong! Are you kidding I asked? Only to be me5 with more attitude and hand flipping and neck twisting. I was so blown away I vowed I would not return no matter the confidence. These are 2 new employees as I said I am there daily... or I was

Very very rude and after I ask a question did he already bring that up and he flipped out and started swearing on at me very disrespectful and there was three people behind me that walked out when he started swearing at me not the first time he was disrespectful and very rude to me also was sleeping on the job about a month ago went there around 12:30 to get cigarettes nowhere to be found finally he woke up and said he was sleeping in the fact he had to take a nap store supposed to be 24 hours

A convicted felon I know just recently got hired as a cashier. Her name is Casey Snyder and she's a chronic drug user and a repeat offender who has been stating how stupid sunoco is for not even checking her background. She had at least 3 separate accounts of retail theft and 1 felony charge of access device fraud (using credit cards that don't belong to her) great hire here sunoco on memorial highway, Oley Pa.19547 I would recommend checking your employees very quickly before a spree of customers credit cards are charged unlawfully, I will never go to another sunoco again. I suggest you deal with this immediately because it will be all over the internet warning possible victims.

My car holds 7 gallons of gas. I had 1.2 gallons when I arrived at the station. I pumped the tank full and it said 6.4 gallons. Impossible. I have filled that tank a dozen times with that exact reading on my tank and it does not hold that much. I went in to complain about the calibration and the manager isnsited 'the problem was fixed last week' and then dismissed any further comments from me. When I came home and reported this to my husband, he said, 'that is the same Sunoco where they charged my credit card more than was on the gas pump. I never go there anymore." So, I will be the second customer who will never go back to that station again. It is the one in Harford County Maryland across the street from Box Hill on route 924. I didn't like the way I was treated, the way my complaint was dismissed, and I trust my husband's report. I will avoid Sunoco from this point onward. I just wanted you to be aware of the problem so you may address it for your remaining customers.

My wife went to the gas station to check on a LOTTERY ticket and the young man behind the counter told her that he could not do it because the machine would stop working when my wife said to try and scan it he told her to get her [censor] out of his store and he also told my daughter to get her raggedy [censor] out of his store so my wife asked him for the number of some one in charge over him and he said to [censor] off and that he was going to lose his job anyway and he went to lunge at her over the counter and hit her so she left and called the cops and decided to go outside while she was waiting for the police he said no matter what she does he will win because he always win so I think some one should talk to this person and see what the problem is with this guy or the store.