Sunoco
Reviews and Complaints

Hello,

My name is emanuella another working class citizen, I was at the gas station last night. My husband went in to purchase cigarettes, but forgot his ID. The cashier Christine sold my husband cigarettes two days before that without any ID. My husband reminded her she did so and she began to then raise her voice. My husband came out to me and asked me to go in and get them. I went in the store and before I could even speak a word she began to yell at me about how she was not able to sell me cigarettes, and she needed his ID. Now I didn't even tell her what I wanted before she began to speak to me inappropriately. I get my husband forgot his ID but she sold him cigarettes before that's why he was surprised she was yelling and speaking inappropriately when she said no. Now I went in and she did this big scene for no reason, I was someone else trying to purchase something and she kept telling me how the policy was she needed his ID. How it was the law and she had to deny me service. Can someone please help me understand why that happened and why did she get so disrespectful. I didn't get to say one word before I was attacked about his ID and her boss said she couldn't. I would like to report her or something. I live a few blocks from the gas station and did go there often. I dont understand why this would be a problem
Well maybe someone can watch the video from last night 7/21/2016 after 10pm. This was the station on 245 Ontario street Cohoes NY 12047. Her name was Christine, she works at night.

Thank You
Emanuella
[protected]
Cohoes NY

First off, I understand that we ALL need Photo ID nowadays BUT, common sense I think is needed more. Our youth does not have any of it I'm afraid. I am a 40 year old male with grey hair, married with kids. I recently purchased gas from a local Sunoco station with my Corporate Sunoco gas card by doing so at the outside pump (no interaction with people and $40 purchase) when done, my son wants a snack and mother a pack of smokes, yeah I know its bad, I tell her all the time. Anyway, the young lady at the front who appears to be no older than 21 asks me for ID, I tell her I forgot my wallet at home nut I'm obviously over 18 here is my son, my Grey hairs I mean come on...Says back to me "sorry we must have ID" I say back to her " I go to other Sunoco stations and they don't even ask me for ID and it's ok that I just purchased $40 worth of gas on a credit card at the pump but I can't buy a pack of smokes for $9 and a candy bar without ID? " I ask for a manager and the manager backs up the employee! Mind you, he only looks to be 25 at best! Like I said in the beginning, I know its important to have ID today BUT where is the Common Sense? I am not anywhere near 18 nor am I wealthy, with cosmetic surgery to appear younger. I am simply a 40 yr. old man who went into a Sunoco store to buy cigarettes for his mother and a candy bar for his son simply to be turned away because I do not have ID to purchase the smokes! I just strongly believe that we need common sense in this store and many other places around the United States. Between the lack of Common Sense and the watchful Political Correctness we are doomed in the future. Thank you for allowing me to post this. I hope I get feedback.

The district & store manager sent fraudulent documents and gave false testimony to the unemployment office so I peacefully protested on city property 3-4-13 thru 3-9-13. The asst. Manager made false complaints to the 911 dispatchers and said that I was "standing on sunoco property" the police realized that she lied then left all four or five times. The District, Store & Asst. managers allow certain employee's to steal cigarettes, do second party sales, force us to clock them in or out, engage in mutual combat or horseplay until someone starts to bleed but if someone fights for their rights now they want to call the police.
just my opinion

On Monday I went to Sunoco to pick up an employee handbook and Tom the district manager asked if he could speak to me, he asked me to clock in and we went out back. He asked what happened between me and the DHL guy last week, I have been working night shifts for weeks so I don't understand how me and this individual could have had a confrontation if he only comes in between 11:30 am and 1:30 pm. Rita and Vallerie have been calling Tom to the store and accusing me of being rude to invisible customers since June and he is not addressing the issue with them. I have asked Mitch and Kate to have Hellen (Toms boss) come into the store to oversee what is really going on but Mitch told me that is impossible because Tom is a district manager. Rita has touched my breast inappropriatly twice by the grill and forced me to look at her husband half nude by the office and upper management is treating it like the Penn State situation by ignoring the problem and trying to fire me becuase I complained about the abuse, Rick and Rita earlflick each other until they draw blood, I also told Tom about Rita telling me that she will destroy Tiffany and take everything that she has if she sues her. Rita also said that the only reason Tiffany won her unemployment hearing is because Rick forgot his laptop. I shouldn't have been moved to night shift because I don't want Rita touching me and keep declining her offer to go out drinking after work and I don't appreciate Vallerie's racist rants against the Company because she had her time at the top and blew it 20 years ago. Tom, Rita, Vallerie and Rick have been pulling me in the office since June for fraudulent complaints instead of Tom asking Rita and Vallerie what is your problem.

I was at Sunoco this morning to pick up my employee handbook and the district manager Tom asked what happened between me and the DHL guy last week. Hello! I have been slammed with night shifts for weeks so where does this altercation come in when Mr. Dunlap told me in July that this employee is not allowed in the store anymore and is not to get involved with what is going on between me, Rick and Rita. Two weeks ago at about 1:30 I came into the store to sign for my pay stub and your employee was in the store talking to Rita and Vallerie he looked at me like I was nothing as he walked out, so I called and talked to Sarah who assured me that my apology letter was on the way and that he was told by Mr. Dunlap not to come on the property. I filed a complaint with the EEOC and need your employee to stop lying on me, and I need my apology letter that was promised to me. I have went from being shift to night shifts to layed off figure it out.

I took my truck to this station in 2010 for inspection. They run a special 39.99 for inspection and emissions. When I went to pick it up they said it passed emissions but failed the inspection because the ball joint was bad. I said but my son is a certified mechanic and he replaced the ball joint about 1 yr prior. They're response was "its bad and needs to be replaced". I calle my son that night and he said there was no way it went bad that fast so, that weekend he got under my car and measured whatever it was he had to measure and said it was worn but was within limits and should have passed. My son called them and told them about the work he did on it and the measurment he did for inspection purposes and told them that they should not have failed the inspection and gave them a chance to rethink and correct their mistake and they refused. Next step was to report them to state police. The police contacted me, met me at the station, made them reinspect the ball joint and prove that it didn't pass well, they were warned and fined by the state police because it should have passed. My son at the time was working for an auto dealer that did not do their own inspections or I would have taken my truck to him. A ball joint replacement costs back then 3-4-500.000? I fear to think how many people they did this to before they got caught. I'm sure if you needed to you could check with the state police in Trevose to verify

Stopped for gas 4/17/12, at the Sunoco in Denville on Route 10 and Franklin rd. the attendant was too lazy to come to the window to get my credit card, I opened the passenger side door to give him my credit card. After pumping the gas he handed me back my credit card and I asked for a receipt, he got upset that I asked for it he asked me "you want a receipt?" I told him yes I need it for an expense account (not that I should have to explain anything to him). crossed his arms after punching the button on the pump and kept shaking his head back and forth, When he handed the receipt to me I thanked him only to have him open my passenger side door open fully then walk away to wait on some one else. I sat there in disbelief for a few moments, I had to get out of my car to close the door, he watched me with a smile on his face. I walked over to him and told him " thank you for closing my door" I will NEVER go back to this station and I will be happy to let everyone else know to not waste their time or money there as well.

Went to the Sunoco Gas Station on Route 10 West in Denville, NJ this morning and asked for $30.00 Regular Cash. After the attendant pumped the gas, I noticed that I received 10 gallons of gas for $30.00. When I questioned him, all of a sudden he didn't understand what I was saying. He charged me the Credit price, instead of the Cash price. There just happened to be a Denville police officer in the area, I flagged him down and he was going to investigate why they are lying about their $2.81 gas price. Here they get people in there thinking that the gas is so cheap, when they charge them the $3.01 anyway. And I called a friend to go to the same gas station and get gas, and the same thing happened to her. DO NOT BUY GAS FROM SUNOCO ON ROUTE 10 WEST IN DENVILLE. Sounds like bait and switch to me.

I called this company which also calls itself Mohawk heating; and I spoke to Kathy who tol me I had a credit but I still had to pay the full amount not including the credit! So I informed kathy that I want to cancel my account with their company, this was on the first of december. When I called in I was spoken to harshly and I thank God that there is more oil suppliers in my area! I called today on the 10th of december to find out by Kathy that my account was not closed and she refused my request to send me written notice that my account would be closed! So here I am fed up and angry but relieved the is hope in the fact that I can report this matter to the bbb, attorney general and irs! :-) audit time!

I went to the sunoco gas station i had a $50.00 walmart card, there was only $9.00 left on the card when i gave the guy the card he looked at the card and laugh and said where did i get this card and then said how much did i pay for it was it $40.00 dollars i said no i paid $50.00 like it said on the card then i told him i wanted $9.00 in gas he ran the card and told me i need 0.85 he said there was not enough money on the card i told him i was gonna go to the car and get the 0.85 when i got back in the store he cancel the whole trasactoin and told me i would get a refund in 24hr i ask him why he did that ihe said there was not enough on my card he gave me a recipt and he over charge me 0.85 thats why it didnt go through. i was out of gas he wouldnt give me any gas i called walmart they said the gas was charge so the just kept my money and the gas i had to ask someone to give me money to get gas so i could leave.

I went to the sunoco gas station @ 717 nott street the cashier had no clue how to handle the transaction. He called his boss from home after overcharge me $25 and would not let me pump the gas. His boss got me on the phone and star cursing me out. States "I know you you are the same lady who come here all the time and try to get f... Cash". I had no idea what he wsa talkink about I do not usually go to that gas station. He called me all the bad name in the book and hang up the phone. I never been so humiliated in my all life. I know that I wiil never put my feet there again.

One thing that I have found that I do not recommended buying a money order at these stores. No one will cash them unless you have a bank account to deposit the money order in. Second of all I walked in with a back pack on my back that contained my laptop and the cashier yells at me from across the room and tells me I can not be in the store with a back pack and I had to leave it at the door. I paid 1400 for the laptop and I am not going to leave it at the door. So I walked out and took my business else where. I will not be doing any more of my shopping at this gas station.

Applied for Sunoco credit card, received it then a month or so later received a notice of this card changing to a "Hybrid " card, with two separate sections, oner for consumer purposes and the other for gas only, . No where did it mention (unless it was the usual super fine print)that there would be two separate payments due for one card. Needless to say when I paid one, I WAS UNAWARE THE OTHER WENT UNPAID, now having accrued several late charges I have closed this very confusing account, was told that separate payments for one card was the norm, but if I wanted to I could make the total combined payment due all at once. Huh? Anyone else out there think this is a shady practice and care to see about a class action lawsuit? if so email me at [protected]@yahoo.com

1. Written by Won't Go Back, on [protected]:29

I planned to use my debit card at a Sunoco fuel pump to fill up my tank like I usually do but unbeknownst to me the station put a $75 hold on my account (there was twice that in the account) and still declined the card.

I reran it as credit which I found out put an additional $100 hold on my account and of course didn't let me pump gas.

My bank told me I have to wait up to 5 business days for these holds to drop off - in the meantime I can't use my card for any amount even though I physically have funds in the account. I will NEVER use a Sunoco station again - I have never had this problem before, anywhere.

Went to local Sunoco station in Chelsea, MI on 1/10/2011. Gas price was $3.09 for regular, but when I swiped my debit card, price showed $3.19. Double checked posted prices and it is 10 cents more for "credit". Without even putting nozzle into my car, I hit Cancel and left, got gas down the road. When I checked my account online, Sunoco had a $25 charge as a pre-auth, but dated for 1/13, still showed as a debit out of my funds. My bank advised keeping an eye on it to make sure it dropped off the next day, or at least by 1/13, which is today and is still there. Like "Missing Money" above, I, of course, have no receipt as I didn't pump any gas. I will avoid this company at all costs in the future. Imagine the interest they're making off funds that aren't theirs if this is standard practice and they hold consumers' money for 3-4 days each!