Swarovski
Reviews and Complaints

I am extremely disappointed at Swarovski...I sent a message together with photos of my damaged ring (crystals missing), asking for help as to how to solve the problem. Also went to our local shop and they said it was irreparable and nothing to be done about it. So, do I just throw away a valuable ring (yes for me it is valuable as life doesn't really permit me to afford such things but with some sacrifices I managed to buy a few Swarovski items which I treasure). Do I simply throw them away?

I DO NOT expect the company to replace, as about six years passed, but to help me fix/repair yes...from a reknowned company I think its the least a customer could expect. i even don't mind if the colours of the crystals had to be changed. But pls I really do wish to continue wearing it proudly.

Hope to finally get somebody to contact me. Ring bought from Wattens.

Contact: Elizabeth Scicluna, 23 Cherish, Korfu Street, Naxxar NXR3370, MALTA. Mobile number: +356 [protected]

I really really hope to hear from you. Thanks.

My boyfriend bought me a Vittore Ring from the Swarovski store on Oxford Street, London as a Christmas present in 2016.
It is now September 2017 and the crystals are completely discoloured and there are chunks missing out of the band plating. The ring has also made my finger turn green resulting in an infection.
I stopped wearing the ring for a couple of weeks in order for my finger to heal and have recently started to wear it again and it has started to irritate my skin again.
For a ring that costs a lot of money i am very shocked by how ruined it has got in such a short time. I take great care of the ring as it was a gift. I never wear it in water and always take it off before bed and before vigorous activities.
I visited the Brighton store yesterday and explained to the manager how upset i was with the quality of the ring and in return i got poor customer service and no help in solving the issue. The manager did not try and find a solution and was rude and obnoxious.
As it was a gift, i was told that as i have no receipt there is no chance of a return or refund.
Overall, i am very disappointed at the quality of this jewellery brands products for the price. I will definitely not be buying anymore Swarovski products.

Hello, I purchased a necklace 5 months ago from paphos store in Cyprus, until now it already lost 2 stones, really poor disappointing quality. I really hope someone will check this store, otherwise the company will completely lose its reputation in Cyprus, too bad, I used to love Swarovski :( I did not keep the warranty as I did not expect such poor quality from a famous expensive brand, so I was only offered to pay extra 25 EUR so that to fix the lost stones. No thank you Swarovski I think we are done. It is not me, it's you. We have to break up

Hello, I was shopping at the store in lime ridge mall in Hamilton on Canada, today for earnings for my son's wedding. I found a pair I just loved and they were in my budget. They were in a locked case and the price was clearly marked as $89.00. When the sales associate rang up the sku they came up at $149.00. She said, oh someone put the wrong price on them. I asked if I could have them for the displayed price and was told that store policy is that they have to use the sku price. I was very unhappy with this answer. So basically they can put any price on their items just to draw people in and then when you want to purchase they dramatically change the price! I felt they should have honoured the displayed price.

I brought a neck lace and I went and changed it as it's was with the guarantee and I had only had it for 9 months and the stones fell out. If The stones keep falling off want am I gonna do as the outlet changed it for me they said for the last time.
What should I do if they fall off again?
As they give me the guarantee with no return on it when I thought that we had a 2 year guarantee on things brought from Swarovski

Hi, I've been doing walk ins and calling and i'm receiving no help. My rose gold ring has lost its color, it started shortly after the purchase 24/12/2015. I've been complaining about it and all the Cresta branch can say is "there's nothing they can do", i honestly don't think that's great customer service.

All i need is an original ring that wont loose color and go rusty. i don't use my ring with water or abrasive detergents.

I need a solution to my problem, i cannot buy a ring at a reputable store only to struggle to get my issues resolved. Please help

Good morning I have purchased a case for my cellphone from your Pavillion store I paid 1200 for this and in a month they had to change and give me a second casing as first 1 pealing now what do I do .as look at the pics the first 3 touches the surface when u put down but 4 pic doesn't touch surfaces at all .look at the last pic I have that case for 2 years and it hasn't pealed till now .advise what to do as this is only a month old what will happen after a few months
My name Cammy Pather
My no [protected]
I bought another case as I'm not using this
I wanted it sorted asap .at Pavillion they are very helpful this is not there fault .

Two years ago I bought a fidelity ring for my sister for Christmas (2014). About a year ago, one of the stones came off and we took it to the Swarovski shop in Malta (where it was purchased) for repair. The ring came back repaired after about three months. A few months later, the same stone fell off again, but this time we could not find it. We took it back to the shop and were told that the piece was discontinued and were asked to choose something else of the same price. My sister did not wish to give up this ring and asked the sales assistant to send it for repairs. Six days later we were contacted by a sales assistant at Swarovski Malta who told us that it is going to take another month for the ring to be sent abroad for repairs and it might take very long for it to be returned.
We are very disappointed with this customer service and therefore we ask for your intervention in the matter.
The Repair & Warranty Form bears the following information:
Repair number : 206668
Name: Vella Ruth
Authorised Retailer: Swarovski Premium Store Valletta, Malta
System no: 1106365
Purchase Date: 24/12/2014
remarks: 1 missing crystal
Your earliest response will be appreciated.
kind regards
Johanna nurton

I tried to exchange a necklace in the Pleasanton store. The necklace was in original box and wrapped by the store in another country. It was a gift and I purchased the exact same necklace and just wanted something different. They refused to do anything even with a gift receipt which shows it belonged to the item. They just said sorry, please find someone going to that country to do an exchange for you. What a joke, two sales reps standing in an empty store in a busy mall on a Saturday with no customers. Whatever happened to customer service. It will cost you nothing!

Wish I could rate less than 1 star.. terrible customer service and terrible quality. Paid close to 400$ for a ring less than 2 weeks ago (stones had started to fall out). Both parties had a conformation email of purchase.. due to not have the original box the ring could not be returned. I could not go to a Swarovski location and receive a box to put the ring in to return. I will not recommend anyone to purchase any products from Swarovski, Made poorly and only 2 week return policy with original box ONLY.

On the 24th February I realised that my necklace a link to which is below was scratching my neck, leaving scratch marks form the very sharp wired netting that had come un-done from the end of one of the hoops which make up the bulk of the necklace, having only been given the necklace as a present in August 2017 I was shocked that it had broken so quickly/

https://www.swarovski.com/Web_GB/en/5165477/product/Stardust_Deluxe_Link_Necklace.html

I went to two separate shops on Oxford Circus, where I requested that they provide me with advice as to how the necklace could be fixed upon which I was told that the necklace due to the netting it was made from could not be fixed. When I asked if a replace could be provided I was told that they did not make the necklace anymore and all that could be done was a refund of the price orginally paid- as it is a gift I do not have a receipt, upon which I was told that there was nothing that could be done and in a very rude way was told that they were only giving me the refund as a gesture of goodwill.

At the second swarsoki shop that I went to the lady said that as the necklace had been reduced in the sale a refund could only be provided in to the price of £35 and that I would have to give them the broken necklace, swaroski is expensive and there is very little in the shop under £50 so not only would not have the neckalce which of great sentimental value but I also would have to pay extra to use the refund.

Any advice here would be most appreciated. I am regular swarvoski buyer and have normally received really good service

Wake up Swavorski you are letting the wrong people host your upcoming NYC event bad image do your research no one will buy your product with people like that representing . NY is a small town and people talk and know what goes on behind the scenes your PR folks have been dubbed and sucked in just to get free product, don't work with shammers who hide secrets and true identity DO YOUR RESEARCH YOU WILL NOT LIKE WHAT YOU FIND OUT

I bought a set of earrings at Amsterdam airport. They come in a box of 4. I lost 1 but enjoyed the other 3 until the crystals started to fall out one by one. The shop was totally unhelpful with a manager who was on leave, shop staff uninformed about his wear abouts or the name/tel number of the area manager. The upshot is as follows (after going to the shop twice and phoning 11 times in office hours, only answered 3 times) that this set has regular complaints, because the crystals have been "put in by hand and therefore easily drop out" and therefore "there is a 2 year guarantee", BUT if you lose one stud you guarantee doesn't count. I wasn't told this when i bought them and paying almost 50 euros for 4 studs that is unacceptable. After pushing what he could offer me, he said: "you can get a discount on your next purchase". You must be joking! i will never step foot in that shop again or buy from that chain. Bad quality jewelry and terrible service locally.

To whom it may concern,
I would like the details of your head office to make a formal complaint.

I will also be logging a complaint in Portugal in the complaints book (livre de reclamações) and with DECA .
I am very upset and dissapointed with your after sales service and conditions.

My husband has bought many items for me from your stores in the last few years and until now I have been very happy.

However, he bought me a ring set for Christmas 2015 which I have worn on various occasions during the year, the last time being a party in November when I realised that a stone was missing from one ring and the other had tarnished from rubbing against the first when worn.

I took the ring (with receipt of purchase) back to the shop in Faro, Portugal where the assistant immediately asked me if the rings had been in contact with any chemicals, I said that the rings had only been worn when we would go out on special occasions and as far as I could remember they had not.

She said that the rings would need to be sent away for analysis to see if they were covered under the guarantee, and could be repaired or in fact replaced.
This was on November 26th 2016.

I asked if the rings would be returned to me by Christmas as I really needed them by the 24th of December 2016 and if she could not guarantee this I would prefer to keep the rings until after the new year.

The manager of the store promised me that they would be back in time and said that the process usually takes a couple of weeks but that I would most definately have them back in time for my Christmas parties…..

On the 21st of December I called the store to see if they had any news…..The manager said that they had received a large consignment that day and that it should be there, she was busy with clients and could only call me later in the day.

The following day (22nd of December) the manager of the store did call me to say that in fact my rings were not back and would not likely be back until the following week… after Christmas!
There was no intial apology and she just blamed the factory and told me that it wasn´t her fault! Are you serious?

As I am sure you can imagine I was extremely upset not to have any ring whatsoever to wear on Christmas Day.

However, the story gets worse, as to date, I have still not received my rings and have also had to spend New Years Eve without my jewellery!

On the 30th of December I spoke again with the manager of the store who could give me no more explanation other than the factory had told her nothing!

I am absolutley discusted and appalled at your after sales service

This is the second time I have written to you and I would very much appreciate some sort of response!

I had ordered a necklace and a couple of other items (together lets say "products")from the Swarovski website online on Nov 23. I was traveling at that time, and thus selected delivery on Dec 2 rather than an immediate delivery. When I purchased the products online, all of them were available in stock. I waited until Dec 11 but did not get any intimation from Swarovski regarding delivery (I had received delivery intimation and got delivery for another order I had made), so I sent them an email on Dec 11 to which the response was we are receiving many emails and will get back to you shortly. So I called up the Call Center on Dec 12 and the person took my order number, put me on hold for a couple of mins and came back to say we didn't send your order because we were out of stock and have to cancel your order! No prior information (10 days after the delivery was supposed to be done) and then just cancel! (What if I hadn't called), and then when I argue saying how you could do this, the Call Center person says we can give you a 50% discount voucher and refund you. I asked her to transfer me to her senior (escalated manager), and the luckily she did. I had a similar conversation with her and she finally did apologize that it was their mistake, but then said its part of terms and conditions that we can cancel an order! Really! just because I chose a future delivery, you can just cancel my order, even though it was in stock when I ordered. How can a company such as Swarovski treat its customers this way? And when I ask her if there is anyway she can arrange for that necklace, in a different country or later delivery, she just says we can't (I don't know if this necklace design will be in production again, because we are a fashion company!) and only says we have to cancel the order! When I ask her when I'd get a refund, she just bluntly says it depends on your financial institution! Is this the kind of customer service to expect from a company like Swarovski? Is this how they fulfill customer orders? Why have a thanksgiving sale if they can't fulfill orders when it is actually in stock when you order?

On 3rdoct16 (my brithday) my wife (whose 50th birthday was a few weeks back) and i bought ear studs & chain at wattens stores 1820892 4 & 1820892 5:
A.ohrstecker herz crystal 5204724 for euro 13
B.sphre pe earring cry os [protected] rhs for euro 13
C.heart set gsha s gos 5164313 for euro 25
D.leaf: studs gol gsha 5216960 for euro 29.90
The total was in excess of euro 80+. unfortunately since they were bought in 2 stores we did not get advice for tax refund. at about euro 7 it is not small. i sent mails to them on this - but my mails are getting undelivered.
Another post-purchase dissonance was : after austria we went to switzerland, germany, amsterdam and brussels & visited some of their stores in each country. the uniform feedback has been that stores at wattens are the costliest while in these tourist spots the rates are cheaper. my wife spent time in going through many of these stores and is convinced there is veracity in the above.

Ps: my mails to email ids of swaroski are getting undelivered: 'customer.service.[protected]@swaroski.com' and 'swarovski.[protected]@swarovski.com'

If there is some proper email id for india or their headquarters it will help me pursue the twin issues above.

I have been a collector of Swarovski ornaments for many years. Two of my ornaments had the little silver hook where the ribbon is attached to hang on the Christmas tree broke. I dropped them off at a Swarovski store to have them sent in for repair (at a cost of $50 each since were out of warranty). After three months the store left a message that they were ready to be picked up. Went to the store to pick them up and was told they could not be repaired. Called the company customer service to see how they could sell such expensive items and then not be able to repair them. Just said they were sorry there was nothing they could do. I love my Swarovski ornaments but will never purchase another Swarovski item.

They don't take care of their customers! I have a watch that has lost crystals, falls off because the latch stops working VERY quickly and the battery is awful. This will be numerous times of having to send the watch back for repair. The last time I had to send it their was mix up and it took forever! This time I went to send it back and apparently they have a new policy and now I have to pay for their poor product! I contacted them to try and resolve this and I got a boiler plate message back. They don't care! I highly recommend not buying from Swarovski!

Hi,

I bought a pair of earings and a necklace from Swrovski duty free store, paris. At the time of purchase I made it clear that the items were for my wife as a gift and if she does not like them then I will have to return/exchange these. I was assured by the sales assistant that it will possible to exchange/return the product worldwide in any swrowski shop within 30 days of the purchase. Now, my wife did not like the earings, so when we went to exchange / return the earings I was told that according to UK policy I was not entitle to do that. Neither the shop assistant at paris duty free said so neither the swrovski receipt that I have says this rule. when I wrote an email to the customer service uk, I was told that they cant do anything in this matter and I was asked to take argument to paris duty free shop. this is really unprofessional. now I have to live with 75 pounds worth of earings as a waste..

Rubbhish

I was given a beautiful ring. the crystals starting falling out. The store manager we saw when we complained was really rude and accused me of mistreating it.

I was so angry that I didn't give up and contacted their head office in Chiswick and ended up writing loads of emails backwards and forwards until I finally got a refund.
Their customer service is shocking and their priducts, despite being pretty, are poor quality. Don't ever buy this rubbish