Swarovski
Reviews and Complaints

My partner brought me a 'Crystalline Oval White Watch' for Christmas, we got a gift receipt which the women said we had till the end of January to bring back the watch. On Saturday the 16th of January I took my watch back to the shop because after only using it a few times, the white from the strap has started to come off. This is totally unacceptable! I do not expect to pay all that money for a watch and only having it a few weeks it starts to come off and to be told its costume jewellery and I shouldn't wear it all the time! I was not told my watch would be costume jewellery when I brought it! When we went to the shop the lady was totally unhelpful, she was basically telling me it was my fault and that I wear black clothes so this was going to happen. She then went on to tell me that she couldn’t give me my money back because it has been worn, I thought this was disgraceful, after it not being any fault of my own that the watch strap had started to peel/ come off. She then went on to tell me I could do a swap/exchange my old watch for a new black one, she let me put it on and even suggested that I can keep it on as I was going to swap it, for her to tell me I had to pay another £49.00 to do this. I told her no way was I going to pay more money for an item I didn’t even want and as I was bring it back at no fault of my own.in doing this she told me she would contact someone straight away and ask them if she can give me a refund, so that on Monday I would have an email/ phone call saying what was going to happen. She didn’t even take any of my details, I then had to after leaving the shop go back in and give the boy my phone number. On this day Tuesday 19th of January I still have NOT heard from anyone.

I purchased a ring for my wife at their store in punta cana last august, within 4 month of the purchase half of the stones were missing. It took days of my time before they agreed to repaired it. It was a lot of hassle for me as the customer extremely time consuming and very poor customer service. Now it's been less then one year of the repairs and tfe ring has NO value. There is not one stone left in the ring the company is unwillingly to work with me to solve tugs problem best advice. Stay away!

I purchased an igtem for $214. A week later I decided to return the item. No one explained the excessively rigid return policy. Unknowingly, I accidentally disposed of the box that the item came in. When I went to reurn the item I was told that because I did not have the box they would not give me a credit on my amex account nor would they give me a store credit. When I told them that no one explained the absurd return policy to me when I made the purchase, I was told to look at the printed return policy taped to the counter

Hi My husband bought me a Swaroski rose gold circle pendant (cost £70) from our local Swaroski store in bury st Edmunds suffolk on 3/9/15. This was an anniversary present. Last week I noticed all bar 3 stones had fallen out of the pendant. Luckily he had the receipt so I took the item back today. The store manager served me and I explained that I wanted to replace the item as I have only had it since 3 sept this year and not happy that the stones had come out. She accused me of spraying hairspray on it and when I told her I don't used hairspray she said it was because I hadn't cleans it! She went and got a new necklace and laid mine on the counter next to the new one saying clearly I hadn't cleaned it! She then agreed to replace it saying on this occasion and as a good will gesture she would give me a new one I cannot believe how she could make me feel like it was my fault she didn't even say sorry that this has happened I was furious! I have many Swaroski necklaces and I have never had any problems with them This lady, unfortunately I didn't get her name, should be retrained in customer serve she was extremely rude to me. I hope you will t are this matter further. Regards Liz fox

Over the years, my husband has bought me four pieces of Swarovski jewelry; the most recent of which was a tennis bracelet. At the same time, I had bracelet with a broken clasp that I haven't been able to wear because it falls off and a necklace with two stones that have changed colour (?).

I brought both pieces into a retail store tonight to ask about getting them fixed/replaced and I was told quite abruptly that the warranty didn't cover the clarity of the stone (re: the necklace) nor, did it cover wear and tear (re: the bracelet).

In my mind a stone would only discolour if it were made from defective materials. With regards to the bracelet - I wore it at most, 6 times (that would be 12 times of moving the clasp forward and back). To have it break so quickly suggests poor workmanship.

After the "service" I received tonight and because they won't stand behind their product, I won't be asking for any more genuine Swarovski pieces.

My husband bought a pair of earrings for me, at a fairly high price... and they broke within 3 month of wearing them. Since we were going on vacation in September to Germany and Austria I took the earrings with me knowing they would exchange them for me at the factory - they have a 'Lifetime Guarantee". We drove to the factory in Austria, bought an expensive entrance fee for the two of us, went through an"Museum?", (Very strange), then arrived at the customer service desk. We were told to,"Go back to the store that sold them to you"... I was appalled with the LACK of care, concern or even common courtesy! I felt like they had my money, so deal with your problem!
Then to add insult to injury my loving husband found another necklace he liked, we couldn't get anyone to help us, and when he had to go and get someone to help us we were told the necklace was only available if we were VIP members.. REALLY?!?!? I will never buy from them again - and will encourage everyone I know not to buy from Swarovski!

I was bought some earrings for Xmas were 6maths old at the time I took them back..20 or so crystals have fallen out... I was told by head office on this occasion they would exchange them.. I posted them back recorded delivery only to be sent back to me.. no new ones in replacement.. they said it was my fault as they had got wet and my makeup reacted with the glue causing them to fall out... please help..

My partner got me this ring shortly after our engagement as I feel in love with it at a wedding show. It lasted not even two weeks before the crystals started to fall out I returned the ring with no problem the lady tried to say it was because I use hand cream. She sent it of to be fixed and ensured me the ring would take no longer than 4 weeks as I was worried because I had set the date for our engagement party. 6 weeks later I still had no news about the ring so I decided to ring the shop to ask they then went on to tell me that someone had collected the ring in my name with the receipt I ensured them it was not me and that I still had the receipt. They asked me to take it into the store as they did not believe me. When I took it down the staff were full of attitude and refused to help until I said I was going to go higher I returned home and got a phone call saying they would give me a new one. I received my new ring and yet again the same has happened but this time it also turned my finger green I am so unhappy.

I applied for an in-store job at Swarovski, the whole process took around three hours, as their on-line application process is one of those where you are asked to give lengthy details about education, training, past/recent employment, references, hobbies, etcetera - all of which is already on your CV. As well as this I spent a good deal of time researching the company and writing a good cover letter, as well as giving (what seemed like endless) answers to personality tests and watching videos of in-store situations that might arise, and answer those too. None of this annoys me too much, as I know how important it is for companies to ensure they employ like-minded staff with the right aptitude for the position. But after three or four months, I have never, ever heard back from them. At one point I phoned to double-check that they had received my application, and they advised me that they were shortlisting applicants and would be in touch within the week. I appreciate that companies of their size and popularity must receive hundreds of applications and they can't give individual feedback, but if they are going to expect applicants to spend that amount of time on applying, going through multiple tests and very clearly having spent a good deal of time on a cover letter, you would AT LEAST expect them to be appreciative enough to send a very quick email to notify those who haven't been successful. The fact that they've not done this makes me think that they simply don't care about the people who put the work in for them. If they don't have the time to send a quick 30 second email to unsuccessful applicants who have sacrificed all that time for them, then they need to re-evaluate what their customers mean to them and MAKE the time for them. I'm certainly not one anymore. They've just left me feeling disposable, and more than anything it's just so, so rude. They should understand that complaints get around faster than praise, because after telling my family and friends about this, none of them are going to continue to shop there either. So well done Swarovski - for the sake of a 30 second courtesy email, you've bitten the hand that feeds you and lost yourself multiple customers.

If I can give a rating of negative. I would start with that. Beware of this scammers!

Here's how the nightmare start.

I receive 3 items as a gifts from my friends today may 5, 2015. They were bought last april 28, 2015 in an outlet store in merrimack nh. The items are brand new collection, they are not retired. To confirm I went online to see if it is current collection, and they are! The items were not my style so I told my fiancé if he can return it after work, since he is near prudential mall. After his work he went there he was greeted by a manager named daniella, he asked if he can returned all the items. The manager told him that this can not be returned here, since it was bought in an outlet store. I have been shopping with swarovski and this is the first time I heard this, even though she knew this are current collection, the gift receipt does not even state any rules regarding where you purchased it. My fiancé called to tell me that this person is refusing the return. I then called the customer service hotline, I talked to this woman and explained everything to her. She then offer to call the store in prudential, I was put on hold and the line was cut off. My fiancé called to tell me that the customer service called the store, but this manager still refused to take the items. So I told my fiancé to go home instead. I once again tried to call customer relation and unfortunately spoke with a rude woman. I told her what happened and ask why the manager still refused to take the items back. She just told me she cannot do anything about it. I told her that this items came from new hampshire which is 2 hrs. Away from us, if that's the case then I have to drive there which is a huge inconvenience, she blatantly said if you have to then yes. What kind of customer service are this people gave. This is what they called to give a customer satisfying experience? Very rude and not helpful. They just want your money after that your on your own. Never again I will be buying from this retailer.

P.S.
They sell crappy overpriced product.

I ordered 4 items from the website www.Swarovski-Saleoutlet.com. The prices were comparably high, and therefore I was really disappointed that these jerks fooled me. They provided some useless confirmation email and tracking number, but it was #. I checked the tracking number and it showed nothing. I already sent several emails and asked to reply something, but these jerks haven’t replied. Please, help me, ‘coz I have no idea what to do now.

Don’t buy from the company www.Swarovski-OnSale.com. It was mentioned that the seller offered authentic jewellery, but after I ordered from them, I understood that the company sold me crap. The bracelet was fake and looked like cheap bracelet. I tried to return it, but the seller simply stopped to communicate with me. The worst company ever, so avoid these # and post comments about your experience with them.

I ordered jewellery from the website www.Pickswarovski.com. It was mentioned that the seller have been selling real Swarovski jewellery, but in reality I got total piece of crap. I was shocked, ‘coz my order cost me a lot. I tried to return this sum back, but these jerks refused and the rep spoke in really rude manner with me. So be careful if you use this website or leave comments if you have horrible experience with this seller.

I've always dreamed about getting a Swarovski ring for my anniversary, but since we live in Brazil, prices here are exorbitant. Last November, we were in the US, and my husband decided to buy me one. He went to the mall by himself, chose a beautiful ring, and I loved it! I started wearing it on the same day, but two days later I noticed there were 2 crystals missing. After a few more days, 1 more crystal was missing, but I decided to continue wearing it, because it was still beautiful. One month later, back in Brazil, I noticed more crystals were missing, and now there is not any crystal left. That is very disappointing, and I really expect a good explanation and a replacement of the same product, with better quality, from Swarovski Co.

My husband got me a ring for our 1st wedding anniversary from our local Swarovski Store in the Algarve Shopping Centre in Portugal (EU). Unfortunately the ring did not fit and there were no any other rings that would fit. I contacted the customer service and they informed they do not make bigger rings, not even as a request at the factory. As it was our first wedding anniversary I wanted a ring and nothing else BUT Swarovski has a NO MONEY REFUND policy, they will not make an exception. I made an official complaint by Swarovski, I also made a complaint by the Portuguese cunsumer protection but there is nothing that could be done. So here I am with no ring and no money back. I never ever got some kind of apology email or whatever, nothing. They are very infexible.

I am writing with regards to an extremely unpleasant and offensive encounter that I had with the sales representative, Marlene Lucero, at the Swarovski store in Ontario Mills, California.

I am a loyal Swarovski customer. I have always appreciated Swarovski's high quality products, but after today's encounter I am sure that I will definitely consider twice before returning to any Swarovski store, and never at the mentioned location.

On December 1, 2014 my daughter and I visited the Swarovski store in Ontario Mills to shop for several pieces of crystals intended for Christmas gifts. My daughter and I had selected a few items that we wanted to purchase and let the sales representative know that we would like to place the selected items on the counter and continue shopping for more items. We were aware of Swarovski’s company policy that each customer is limited to buy three items per visit. Since my daughter is married, she and I have different household. Each of us should be allowed to buy three items. Without finding out the real circumstances, your company’s sales representative, Marlene Lucero, assumed that my daughter and I are under the same household and is limited to buy three items. She saw the few items that my daughter had put down on the encounter and continued our shopping. She approached me and told me that we can only purchased three items in a very rude tone with a bad attitude. To my frustration, while I attempted to reason with her, she called the security guard to come over to the store trying to intimidate us. Although we were disgusted with the treatment we had received from her, we still purchased a total of six items, three per household, paying with two credit cards with a different household name.

Your company’s sales representative, Marlene Lucero, should not pre-judge the customers and she should explain the company’s procuring policy in a friendly tone. Her attitude will just drive customers away. Now is the Christmas season, imagine how much business your company can be lost because her appalling treatment to the customers.

I hope that this letter will cause some level of reflection in terms of customer service in stores in the US. The abysmal treatment I received was nowhere near the level of service I expected from some place as distinguished as Swarovski. I would think that the store would want to take this poor experience into account in re-evaluating its customer service quality.

I ordered ring and necklace from the website www. swarovskijewelleryonline.com. After I paid for the order, I waited for any updates or info about my order, but the seller didn’t provide the confirmation email or the tracking number. Also he didn’t communicate with the customers. I sent a lot of emails, but the seller didn’t respond at all. I waited couple of weeks, but nothing. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

I ordered Swarovski crystal earnings from the website www.swarovskimalaysia.com. I waited 2 weeks, and when I got the order, I was furious. The earnings looked cheap and fake. I posted negative review on the website, and the seller contacted me and apologized. He promised the refund, but I needed to send the earnings back. After I sent the order back, no refund and no communication. Crap. Please, if someone here had the same experience, can you help to return money back?