Casio
Reviews and Complaints

I have a Pro Trek WSD-F20 1512 smart watch that will not pair with my smart phone and I have called and chatted thru email and have had zero success. I can longer use my watch for just to tell the time. I have spent the last hour on the phone and they all ask for the model # on the back of the phone of course there is no number! When I try to pair the phone it indicates that the phone to pair is WSD-F20 1512 BUT TECHNICAL SUPPORT says that is not the model number. They say there is a four digit number on the back which for the love of me I can`t find, so without this number they cannot help me. So I have a smart watch that is useless right now!

Dear Sir,

I purchased a GShock GWNQ1000A-1A from a reseller in Japan. Within 18 months the display developed a fault where some pixels were not displaying on the LCD. I wrote to Shriro, your Australian repair company who stated that they would not honor the guarantee as it was an overseas purchase and I was only entitled to 12 months coverage. This watch was originally purchased as I intended to travel and wanted a reliable time piece. In fact the watch was barely used due to covid restrictions and was not subject to any duress.

I am so disappointed with this response from a manufacturer that prides itself in quality products and customer service. I tried to resolve with Shriro but they would not change their view. Because the watch is compromised, I later decided to get a quote from Shriro for repair to make the watch at least useable again. They wanted $550! to replace the unit. I cannot express how unhappy I am with this experience with Casio. Our family owns multiple g-shocks and now I have a faulty “rugged” watch that was expensive to begin with and now commands a huge and in my view unreasonable repair bill.

I hope that you are as G-Shocked by this complaint as I am.
I look forward to your response.

I purchased Watch WSD-F20A-GNBAD-IN(SW005) bearing serial number SW005-[protected] in Feb 2021. The watch stopped charging on its own and the charging cable would fall off on its own. I raised a service request and submitted the watch for repairs vide Request Number - RFN05120221045536 and Ticket Number - 34584 in August 2021. On 25 August 2021 I received a reply from Customer Support as follows :-

“We would like to inform you that we have received the product and found that the "Head Assembly" of the product needs to be changed and same has been ordered from Tokyo, Japan which is expected to be available with us within 3-4 weeks. We will inform you once the product is ready for dispatch”.

Now within just six to seven months of the head assembly being changed, the same problem has occurred again. I am convinced that this is a defective piece delivered to me and that is why it is failing again and again. I had deposited the watch back for repairs on 19 August 2022 & it is still getting repaired as on 09 October 2022. Thus, since purchasing the watch, it has been with the repairers for approximately 6 months out of 18 months. I have already purchased another watch as one cannot go without a watch for such protracted periods.

The details of my watch are as given below :-

Model Number/ SKU - WSD-F20A-GNBAD-IN

Serial Number - SW005-[protected]

Date of Purchase - 12-02-2021

Warranty Upto – 13-02-2024

We send this e-mail as we are currectly experiencing a problem with the Casio Greek representative.

We have been colaborating with Casio in the watch filed business for more than 10 years and we faced problems in obtaining the respective items, which in the last years became more intense.

Trying to find a solution in obtaining and reselling the models, fo which we have spent big amounts in publicity, we contacted the Casio Greek representative, and then the representative of Casio European Union, Mr. Daniel Francke.

The outcome of all these tries, instead of finding a solution to our problem, was the termination of the co-operation for defamation, which is not valid.

We repeatedly explained to Mr. Francke our issues and problems, and we clearly explained that if there is a personal grudge from the Greek representative to our company, we do not wish the Greek representative to be our supplier. We requested that he indicated and refer us to another European seller, so as to be in a healthy competitive ground, as set out by the European laws, indicated by the authorized council (COMPET).

Mr. Fracke, denied at first to send us any contact followed by ignoring our messages. Up till today, we have not received a reply.

We kindly request that you refer us, the soonest possible, to a European retailer in order to contact and resolve our problem.

Our goal is to keep a smooth supply of the Casio models, for which we, from our side, have contributed to an extent, in familiarizing the models with the Greek consumers, and for which we are not the only party selling them at a low rate.

I have bought casio G Shock watches for many years but i will not buying anymore. I need a new strap for a watch I bought new from H Samuel only 3 years ago and I have had to wait 4 months so far and still no sign of any replacement straps in the UK. Their must be lots of people out there with this problem. They quote covid for this delay while they launch new products onto the market so I don't agree af course.

Dear Casio-San

I remember and still have my DW-5600C from 1988. I also have DW-5030C and DW-5030, with 3229 module anniversary models.

I am a regular contrubutor to G-Shock forums and enthusiast for over 30 years!

My recommendation is that you keep module 3229 the same but add a dual time feature to module 3229 as you did with the DW-5600C.

How would you benefit from this economically? 5600E for example is your biggest seller worldwide. Enthusiasts are crying out for the simple feature of adding dual time (with current time displayed in that mode like DW-5600c had). Sure the new 5000 has world time, but it is awkward to operate and not displayed in current time mode(s). You are doing yourslef a diservice by not adding a simple dual time tp module 3229. I request you do shortly. Thanks for considering his free advice. M. Vas, Australia. Email: [protected]@outlook.com

Dear sir,

Kindly I wonder how come that I couldn't find a small piece for my casio watch since this is a piece needed everyday by your customers. This small piece is the small pin of my watch since its damaged more than one time and each time they give me fake one. Last time I repaired it with your dealer alsafa without any positive results and now its not connected as the pin they put is not original.

My question is how come that a company like casio couldn't offer original pins for their clients in the whole jordan?

My watch is similar to the attached one

My mobile phone n is: [protected]

Stay far, far away! I've always loved the idea behind the so called ultra-durable GSHOCK watches! I requested a GA1000-1A for Christmas, about 2-3 years ago and was very happy when I received it. I have worn this watch almost every day of my life since then, only taking it off to shower. A few days ago, my heart broke. A few days ago, the first very cold day here in New York, I came in from the outside and noticed the INSIDE of my GSHOCK face was now totally covered with water condensation. THe face is almost unreadable becuase of the tiny dew like, water droplets inside of the face. What happened to your ultra-durable watches?! I don't deep sea dive, I don't fly planes at high altitude... The most rigorous activity that you watch has been through is a trip to the super market. I'm very disappointed in GSHOCK... I sent in my watch for repair, based on email text directions to handwrite a note of what was wrong. When it got to the service center in NJ it was initally "lost" by Casio for a few days. And now they're asking for $200+ to repair their "Rugged. Tough. Unbreakable." watch... Nowadays that same watch retails for under that. What a p.o. s. this company is and their "service" is even worse.

I bought this watch thru Walmart on 12/29/17. After using the watch in a normal fashion for six months the plastic watch body that holds the band pin broke off due to the plastic being defective. I returned it to Walmart, they told me they have 90 day return policy and I was to return it to Casio because there is a one year warranty on the watch that I purchased. I sent the watch to Casio repair center in N.J. I get a E- Mail on June 18, 2018 that it will cost $29.96 to repair the old watch "Due to the fact that we can no longer obtain parts from the factory for this product model your product will be replaced with an equivalent model, etc, etc.
So much for a Casio Warranty from Japan. Don't BUY CASIO

PS The orginal watch cost $26.80. Buy American.

[protected]@embarqmail.com

bougt a new casio watch (model name: MTP1246-1AV) from a watch shop named “Watch Engine” in One Utama Shopping Mall, Selangor, Malaysia on 25.12.2014 as a Christmas present to my husband.
But, I felt very disappointed when I noticed that the watch is not functioning when I reach home. What type of watch is this, before use already not functions.
Immediately, I made a complaints call to Watch Engine and the sales personnel informed me that I need to send back the watch as they need to send it back to the casio service centre.I had actually requested them to exchange a new watch to me, but they had refused to do that.
I feel very bad because I am unable to give this present to my husband on the Christmas day and I had to incur additional travelling cost and time to send back this watch to that shop .
What if the parts is not covered under the warranty? Then I would need to incur additional repair cost and the warranty may become void.
Finally, I decided to keep the watch and lodge a complaints to CASIO to hope for a better conclusion.
Looking forward for your immediate reply.

I have purchased a edific Casio watch .. In GIP noida 6 months Back . Now today I visited shopperstop Rajouri garden especially to cut one part of chain .. I don't know the technical word .. But the employee Mr Devendra / Dharmendra who is saying I m area sales manager of Casio is just misbehaving with me and saying we can not do that go and do this thing on GIP ONLY .. We are not sitting here for this type of services ..

I just shocked .. Is this a way CASIO is working and giving the services to there customers..

I just wanted the reply and higher label management email I'd to deliver the same complaints

Regards
Satish
[protected]@gmail. Com

Bought the watch at a local Sears. It is advertised as having an adjustable band. No instructions provided. Contacted the Casio web site. Was advised if I attempted to remove the links myself it would null and void the warranty. Returned to Sears To have them adjust it. Was told they couldn't do it because they were not trained and did not have the required tool to do it. Was told that if I purchased a $30.00 extended warranty they could send it to Casio's repair center and they would do it free. Free does not mean I have to pay $30.00. I returned the watch, got a refund and refused to be a victim of this scam.

I bougt a new casio edifice watch from a jewweler in witbank after a month and a half I saw that the crown was pulled out and don't want to lock in place, I took it back and it was send to casio SA in Johannesburg after about two week they phoned me back and told me the crown was not covered by the warantee I don't no what to do!

Never buy any CASIO product at least in India . Their service is pathetic . I have got bitter exoerience in the case of two watches including one their famous 'twincept' which I purchased in 2008 . It stopped working last year . I gave for repair few weeks ago, but got a call from their service centre informing that the watch is obsolete and they no longer keep spare parts of this .
How horrible, within 2 yrs of selling a product, it becomes so obsolete that they donot even stock spare parts.

Bottomline : buy CASIO products only if you want to use it for less than a year at the max !

I had purchased Casio Analog (HK-Y) in the month of Sept 2010, and in the month of december it stopped working, surorisingly watched like casio had this problem within our of 3 mths i had to give it to service centre i did get it done but my warranty period was not extended and now again in the month of Mar2011 it has stopped working. Fail to understand how can such a brand have issues, its very difficult to trust any brands and spend money behind them. Would much appreciate if i would get an acknowledgemnet and a solution for this, before i actually stop believing on casio. You can revert back to me on [protected]@gmail.com

Casio does not stand behind their product and Service is awful. Story in a nutshell. G Shock falls from wrist, admit it. Six month old gift no abuse, looks new...NO LCD Display?#$#%. Send in. Get repair estimate.$57. Call Casio, escalate to manager Andrea H. who will talk to repair facility mgr. and call me back.Also says if I can not provide a receipt, I need a "notarized" letter stating it was a gift. Next day, no call from Andrea, so I call and Gus tells me the "notes" states the "manager" is out. Two weeks later I call Andrea H. again asking why she has not called, apologies and tells me no warranty even with a letter. She transfers me to Benson Smith (her boss) and leave a message. Bottom Line is this. I have been given the run around and lied to. It is reasonable to think a G Shock can fall 4 feet from a wrist and not break. This is not Abuse. Casio is being a very very bad company. This watch happens to be one of several Casio products in my household. It will probably be the last. As an American I vote with my $$$DOLLAR$$$. I am a small business person and would be out of business if I treated my customers the ROTTEN way CASIO is treating me...Sorry i am SHOUTING...I Am AngRy

I've ordered a Casio watch from a reliable jeweller about three weeks ago. I was present when he placed the order with other items from Casio. They said that they only deliver on Tuesdays and Thursdays in Oudtshoorn Western Cape. The owner of the shop stood every time when I want to collect my watch with a red face. When he called the rep to know what’s going on he only received ### remarks. If that is the sales services, how will be the after services? Casio - you must do something with your reps in this area. And still I'm with no watch.

sent casio privia px330 to nj repair facility - sent ups (so, they had all tracking info on label). placed repair order on casio website, printed out, placed in box w. piano. this was a new model, and sent for repair less than a year after piano first available on market. no sales receipt. it's been 2 months, and after "losing my information" TWICE, the "manager" still has not contacted me (after THIRD time giving them information) although they've had piano for TWO MONTHS, AND they are REFUSING to honor warranty! (problem is clearly software defect and not anything I did).
THE WORST customer service/support/repair I have ever experienced. (and this was my fourth privia piano- never again).
STAY AWAY FROM ANYTHING CASIO!

I'm a customer of CASIO since last 25 years. I prefer to purchase only CASIO products.
3 years ago I bought a CASIO wrist watch, but the case of its dial has lost lusture and has turned from silver to yellow, as a result of which it looks bad. the serial no: of my watch is -----
1301 EFA-105 . The model is CASIO EDIFICE. My complete address is --------

B-32, Krishnapuram Colony, Vrindavan road, Mathura (281003)
UTTAR PRADESH, INDIA

PLEASE DO THE NEEDFUL AT THE EARLIEST.
THANKING YOU,
AMBRISH KUMAR BHARDWAJ
Mobile No: [protected]
You Can Contact Me : kumud 11395 @gmail.com

I purchased a Casio PRO TREK Triple Sensor watch that monitors and records altitude, barometric pressure, temperature & has a compass built in. The altitude function is extremely inaccurate. I have talked with both Customer Service and Repair Service in NJ many times. Twice, they told me to send the watch in for repair. Twice, they have said that the watch meets specifications while testing in their laboratory and returned it to me. This testing was done at a fixed altitude since they do not have the facility to test under varying altitudes.

Since I was so dissatisfied with the only months old $300 watch, I purchased a TIMEX Expedition for $250. It is highly accurate and when set beside the CASIO in a fixed location, only had minor altitude changes due to varying barometric pressures while the CASIO varied by many hundreds of feet. Similar difference were experienced at different altitudes.

I wrote a letter to the CEO of CASIO and info'd the head of repair services in December. It is now the end of March and I have not heard from either of these persons.

While I have other CASIO products and have had others that I was and am satisfied with, I will never purchase another CASIO product and will advise others not to purchase CASIO products due to the lack of customer support and communication that CASIO doesn't provide.