Menu
For Business Write a review File a complaint
Swarovski

Swarovski review: Faulty ring

I
Author of the review
9:36 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a ring for my fiancée at the end of July, and almost two months later, the white gold ring cover started peeling. Firstly, I was not informed that the ring is not made of white gold but only has a gold cover.

After speaking with the employees, they advised me that such rings are not meant for daily use, and it's normal for them to start wearing away. This is something I should have been informed about in the store before making the purchase, not afterwards. It is unacceptable for a company as large as Swarovski to offer such a low-quality product and provide such poor customer service.

I can't express how upset my fiancée is feeling right now, especially when the employee forwarded the request to her supervisor. We were supposed to receive a call the next day; however, we received the call three days later, and the supervisor was acting rudely. It is 100% unprofessional to be rude and disrespectful to your clients.

The final resolution should either be a voucher for their inexpensive products, which we do not want, or a replacement for the ring. They also mentioned that within a two-year period, they can replace the ring each month if it starts peeling off again. Our goal for this ring is for it to be worn on a daily basis and not to be replaced monthly until they finally refuse to replace it.

I truly regret the purchase as it has brought us so much negativity and arguments with several employees that could have been avoided if we had gone to any other jewelry store. Since we cannot get our money back and purchase a better ring, I can only advise others not to spend their money on something they won't be able to use for more than a few times. Moreover, given the current state of the world economy, which is affecting everyone, especially those with lower incomes, it's even more important not to waste funds on a temporary ring.

P.S. In the images below, you can see how badly the ring looks, and you can feel it by touching it. It's outrageous...

Desired outcome: The desired outcome for the situation is to get our funds back

View 0 more photos
0 comments
Add a comment

More Swarovski reviews & complaints

Swarovski - swarovski crystals are beyond repair! 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - awful customer service 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - earrings turning green 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - losing my watches 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - customer service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Swarovski - will not repair
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Swarovski Contacts

  2. Swarovski phone numbers
    +1 (800) 270-2677
    +1 (800) 270-2677
    Click up if you have successfully reached Swarovski by calling +1 (800) 270-2677 phone number 0 0 users reported that they have successfully reached Swarovski by calling +1 (800) 270-2677 phone number Click down if you have unsuccessfully reached Swarovski by calling +1 (800) 270-2677 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +1 (800) 270-2677 phone number
    Singapore
    +43 51 233 488
    +43 51 233 488
    Click up if you have successfully reached Swarovski by calling +43 51 233 488 phone number 6 6 users reported that they have successfully reached Swarovski by calling +43 51 233 488 phone number Click down if you have unsuccessfully reached Swarovski by calling +43 51 233 488 phone number 2 2 users reported that they have UNsuccessfully reached Swarovski by calling +43 51 233 488 phone number
    50%
    Confidence score
    Austria
    +1 (800) 426-3088
    +1 (800) 426-3088
    Click up if you have successfully reached Swarovski by calling +1 (800) 426-3088 phone number 0 0 users reported that they have successfully reached Swarovski by calling +1 (800) 426-3088 phone number Click down if you have unsuccessfully reached Swarovski by calling +1 (800) 426-3088 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +1 (800) 426-3088 phone number
    United States
    +1 (833) 530-2682
    +1 (833) 530-2682
    Click up if you have successfully reached Swarovski by calling +1 (833) 530-2682 phone number 0 0 users reported that they have successfully reached Swarovski by calling +1 (833) 530-2682 phone number Click down if you have unsuccessfully reached Swarovski by calling +1 (833) 530-2682 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +1 (833) 530-2682 phone number
    Canada
    +44 203 640 8400
    +44 203 640 8400
    Click up if you have successfully reached Swarovski by calling +44 203 640 8400 phone number 16 16 users reported that they have successfully reached Swarovski by calling +44 203 640 8400 phone number Click down if you have unsuccessfully reached Swarovski by calling +44 203 640 8400 phone number 3 3 users reported that they have UNsuccessfully reached Swarovski by calling +44 203 640 8400 phone number
    68%
    Confidence score
    United Kingdom & Ireland
    +61 283 457 200
    +61 283 457 200
    Click up if you have successfully reached Swarovski by calling +61 283 457 200 phone number 6 6 users reported that they have successfully reached Swarovski by calling +61 283 457 200 phone number Click down if you have unsuccessfully reached Swarovski by calling +61 283 457 200 phone number 2 2 users reported that they have UNsuccessfully reached Swarovski by calling +61 283 457 200 phone number
    50%
    Confidence score
    Australia
    +64 99 703 760
    +64 99 703 760
    Click up if you have successfully reached Swarovski by calling +64 99 703 760 phone number 4 4 users reported that they have successfully reached Swarovski by calling +64 99 703 760 phone number Click down if you have unsuccessfully reached Swarovski by calling +64 99 703 760 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +64 99 703 760 phone number
    100%
    Confidence score
    New Zealand
    +32 24 633 048
    +32 24 633 048
    Click up if you have successfully reached Swarovski by calling +32 24 633 048 phone number 5 5 users reported that they have successfully reached Swarovski by calling +32 24 633 048 phone number Click down if you have unsuccessfully reached Swarovski by calling +32 24 633 048 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +32 24 633 048 phone number
    100%
    Confidence score
    Benelux
    +33 144 761 535
    +33 144 761 535
    Click up if you have successfully reached Swarovski by calling +33 144 761 535 phone number 2 2 users reported that they have successfully reached Swarovski by calling +33 144 761 535 phone number Click down if you have unsuccessfully reached Swarovski by calling +33 144 761 535 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +33 144 761 535 phone number
    100%
    Confidence score
    France
    +49 83 419 701 705
    +49 83 419 701 705
    Click up if you have successfully reached Swarovski by calling +49 83 419 701 705 phone number 3 3 users reported that they have successfully reached Swarovski by calling +49 83 419 701 705 phone number Click down if you have unsuccessfully reached Swarovski by calling +49 83 419 701 705 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +49 83 419 701 705 phone number
    100%
    Confidence score
    Germany
    +39 272 260 300
    +39 272 260 300
    Click up if you have successfully reached Swarovski by calling +39 272 260 300 phone number 2 2 users reported that they have successfully reached Swarovski by calling +39 272 260 300 phone number Click down if you have unsuccessfully reached Swarovski by calling +39 272 260 300 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +39 272 260 300 phone number
    100%
    Confidence score
    Italy
    +7 495 789 6844
    +7 495 789 6844
    Click up if you have successfully reached Swarovski by calling +7 495 789 6844 phone number 2 2 users reported that they have successfully reached Swarovski by calling +7 495 789 6844 phone number Click down if you have unsuccessfully reached Swarovski by calling +7 495 789 6844 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +7 495 789 6844 phone number
    100%
    Confidence score
    Russia
    +34 900 848 585
    +34 900 848 585
    Click up if you have successfully reached Swarovski by calling +34 900 848 585 phone number 2 2 users reported that they have successfully reached Swarovski by calling +34 900 848 585 phone number Click down if you have unsuccessfully reached Swarovski by calling +34 900 848 585 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +34 900 848 585 phone number
    100%
    Confidence score
    Spain
    +46 850 529 305
    +46 850 529 305
    Click up if you have successfully reached Swarovski by calling +46 850 529 305 phone number 2 2 users reported that they have successfully reached Swarovski by calling +46 850 529 305 phone number Click down if you have unsuccessfully reached Swarovski by calling +46 850 529 305 phone number 1 1 users reported that they have UNsuccessfully reached Swarovski by calling +46 850 529 305 phone number
    33%
    Confidence score
    Sweden
    +41 800 577 599
    +41 800 577 599
    Click up if you have successfully reached Swarovski by calling +41 800 577 599 phone number 2 2 users reported that they have successfully reached Swarovski by calling +41 800 577 599 phone number Click down if you have unsuccessfully reached Swarovski by calling +41 800 577 599 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +41 800 577 599 phone number
    100%
    Confidence score
    Switzerland & Liechtenstein
    +46 400 690 1078
    +46 400 690 1078
    Click up if you have successfully reached Swarovski by calling +46 400 690 1078 phone number 2 2 users reported that they have successfully reached Swarovski by calling +46 400 690 1078 phone number Click down if you have unsuccessfully reached Swarovski by calling +46 400 690 1078 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +46 400 690 1078 phone number
    100%
    Confidence score
    China
    +852 29 696 500
    +852 29 696 500
    Click up if you have successfully reached Swarovski by calling +852 29 696 500 phone number 3 3 users reported that they have successfully reached Swarovski by calling +852 29 696 500 phone number Click down if you have unsuccessfully reached Swarovski by calling +852 29 696 500 phone number 1 1 users reported that they have UNsuccessfully reached Swarovski by calling +852 29 696 500 phone number
    50%
    Confidence score
    Hong Kong
    +91 114 604 1000
    +91 114 604 1000
    Click up if you have successfully reached Swarovski by calling +91 114 604 1000 phone number 5 5 users reported that they have successfully reached Swarovski by calling +91 114 604 1000 phone number Click down if you have unsuccessfully reached Swarovski by calling +91 114 604 1000 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +91 114 604 1000 phone number
    100%
    Confidence score
    India
    +81 120 108 700
    +81 120 108 700
    Click up if you have successfully reached Swarovski by calling +81 120 108 700 phone number 2 2 users reported that they have successfully reached Swarovski by calling +81 120 108 700 phone number Click down if you have unsuccessfully reached Swarovski by calling +81 120 108 700 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +81 120 108 700 phone number
    100%
    Confidence score
    Japan
    +82 15 229 065
    +82 15 229 065
    Click up if you have successfully reached Swarovski by calling +82 15 229 065 phone number 2 2 users reported that they have successfully reached Swarovski by calling +82 15 229 065 phone number Click down if you have unsuccessfully reached Swarovski by calling +82 15 229 065 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +82 15 229 065 phone number
    100%
    Confidence score
    South Korea
    +886 221 002 611
    +886 221 002 611
    Click up if you have successfully reached Swarovski by calling +886 221 002 611 phone number 2 2 users reported that they have successfully reached Swarovski by calling +886 221 002 611 phone number Click down if you have unsuccessfully reached Swarovski by calling +886 221 002 611 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +886 221 002 611 phone number
    100%
    Confidence score
    Taiwan
    +66 20 161 899
    +66 20 161 899
    Click up if you have successfully reached Swarovski by calling +66 20 161 899 phone number 2 2 users reported that they have successfully reached Swarovski by calling +66 20 161 899 phone number Click down if you have unsuccessfully reached Swarovski by calling +66 20 161 899 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +66 20 161 899 phone number
    100%
    Confidence score
    Thailand
    +54 114 326 0515
    +54 114 326 0515
    Click up if you have successfully reached Swarovski by calling +54 114 326 0515 phone number 2 2 users reported that they have successfully reached Swarovski by calling +54 114 326 0515 phone number Click down if you have unsuccessfully reached Swarovski by calling +54 114 326 0515 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +54 114 326 0515 phone number
    100%
    Confidence score
    Argentina
    +55 115 687 5377
    +55 115 687 5377
    Click up if you have successfully reached Swarovski by calling +55 115 687 5377 phone number 2 2 users reported that they have successfully reached Swarovski by calling +55 115 687 5377 phone number Click down if you have unsuccessfully reached Swarovski by calling +55 115 687 5377 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +55 115 687 5377 phone number
    100%
    Confidence score
    Brazil
    +52 555 545 4509
    +52 555 545 4509
    Click up if you have successfully reached Swarovski by calling +52 555 545 4509 phone number 2 2 users reported that they have successfully reached Swarovski by calling +52 555 545 4509 phone number Click down if you have unsuccessfully reached Swarovski by calling +52 555 545 4509 phone number 0 0 users reported that they have UNsuccessfully reached Swarovski by calling +52 555 545 4509 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Swarovski emails
  4. Swarovski address
    1 Kenney Drive, Cranston, Rhode Island, 02920-4468, United States
  5. Swarovski social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Swarovski Category
Swarovski is ranked 2 among 298 companies in the Jewelry and Watches category