Synchrony Bank
Reviews and Complaints

I received a letter in the mail notifying me that account had been closed due to high risk of failure to pay. I was 4 days late one time ever and they just closed my account. I was told that they ran some sort of check that determine this. I do not care that I don't have a Lowe's card, my concern is my credit that I work hard for. First, not understanding what they ran again, was this my credit? second, I have never heard of a credit card company closing an account for being 4 days late with zero balance.

I am a current account holder with rooms to go… My initial credit limit was $1000. Then suddenly without warning without ever even charging anything on the account and all my other accounts, being in good standing, i was notified that my limit was lowered to 250 so I decided to do a credit prequalification to see what would happen and I was prequalified for $4000. Synchrony rooms to go whoever does the underwriting needs to revamp. Also, I was prequalified for an Ashley home store credit card for $1000 after my rooms to go credit limit had been lowered. The underwriting needs to be addressed for rooms to go.

Got care credit for the vet. Established the account, and made the payments. Got the bill down by around 200, then suddenly i cant access the account online.

Called customer service ' oh the account was closed'. Mind you I had been paying on that account as of sep 22 - april 23. I never got a bill, just knew when the bill was due and paid online. Never received any notification(still nothing to this day), however on my credit report it says 'closed for non payment.

On the site, they are still treating it as an active account, with late fees, and card fees, interest etc - despite the account being closed. That does not sound like a closed account. Letters are being sent clearly after the due date - letters travel faster than anything. Will continue to contest it.

I applied for an account today, requesting a high limit. My credit score is >800 and I have a very high income. I was offered a much smaller credit limit. As I have worked in the Finance industry for many years, I am well aware that I could have received a higher limit.

I spoke to 3 people at Synchronicity Bank who kept on transferring me until I was transferred back to a person I already spoke with. The customer service is very poor. I read that they can have the effect of lowering your credit score - this is why I am not cancelling the card immediately as I am concerned about the repercussions. If you can, I suggest you find an alternative to this bank!

Account ending #2534 was moved from fraud to collections to the recovery department. Agent in Recovery department took my personal checking account information to apply payments to this account for every Friday. According to the recovery department no payments have been applied and he does not see payment arrangement but my personal checking account is reflecting payments taken ($50) every Friday from my bank account to Synchrony Bank. There have been hundreds of dollars taken and no one can tell me where payments are been applied to or where the money is. I have been hung up and told they don't know what to tell me. I need some answers asap.

I have had a ChevronTexaco credit card for many years. My husband and i use it for business travel. We had to go into debt relief with some of our other credit cards and we left the Chevron card out of it because we still need to use it. We have never been late or missed a payment. My credit score decreased temporarily while this debt consolidation is going on but will recover. I went into the Chevron site to INCREASE the Autopay so that we could get this card paid off faster only to see that they cancelled our card without our knowledge. They said that they sent an email but i never received one and even their staff could not find one that was supposedly sent! We have never had a late payment with this card and they CANCEL it! What sense does that make? They do not care about loyal customers or what might be going on in other aspects of their lives.

I have called and written numerous times. You continue to bill me for charges I have told you are fraudulent. I have received no information on any investigation into the matter.

You are in violation of your own zero fraud liability policy and The Fair Credit Reporting Act. Accordingly, I am now preparing a civil lawsuit, which will include a claim for punitive damages. You aren't even registered with the Secretary of State's Office in Colorado, and you do not have a certificate of good standing. You are doing business in Colorado illegally. I'm a retired attorney and I believe the judge will agree with me that your behavior is predatory and illegal. I look forward to collecting my award for punitive damages.

Cordially,

Regina Matty

[protected]

[protected]@yahoo.com

All payments were made on time, You sent me letters stating Un honorable intentions? Which there was not !

I think I know what happened I made payments to these accounts using checks from a HELOC from Citizens Bank in August 2023, checks were accepted and then reversed. I tried re-submitting on line, they were accepted and then reversed again.

In the end I had to write myself a check to pay the accounts listed, I think someone on your end could have called me and all of this could have been avoided?

Keep in mind I was in communication with each customer service rep, which is no easy task!

I`m concerned this will be a bad effect on my credit score if you make negative report?

I would like to have the JT Max & JeweryTV

Sincerely questioning the canceling, June L Garver 9/20/2023

For some reason your company cancelled mySweetwater and Guitar Center cards. I have always made my payments and had cards almost paid off. For some resaon your company thinks I cannot make payments? Weird how I always paid more than what was due. I will file a complaint with the FTC and have them investigate your company for doing this to me and many others. I want this removed for from my credit report also.

The limit on my Ebay, Venmo and Amazon accounts was suddenly lowered without good cause. I am still employed, use my credit cards and make payments on time. This along with the credit accounts you closed for not being used has harmed my credit score in addition to the lower limit the few dollars I owe appear to be that I am at a max. I've been doing very well without this company damaging my credit. My score dropped enormously!

Applied for Credit Loan today (08Sep2023) with Synchrony Bank for 48 months 0%. Have paid off other purchases in prior years through Synchrony. Was purchasing a Tenor Saxophone form Woodwind/Brasswind. Synchrony would not finance the full amount of the purchase. This renders the loan useless to me. I have perfect credit and I feel I am being discriminated against because my credit history is too perfect. They want a large sum up front to negate the fact that I pay everything off in advance and they don't reap the Finance Charges. There is no way I should be denied the full amount of this purchase. As a result, I am forced to buy elsewhere and shop around for a fairer financing deal.

I was just notified by Synchrony Bank that they are closing my Lowe’s account due to the “ risk of my ability to pay.” I have had this account since 2007 & never missed any payments ever. I also have a credit score of 833.

I contacted Synchrony via email about this & they told me that they stand by their decision based on the “ algorithms “ they use for this process. I find this whole situation unbelievable & I would NEVER recommend doing business with this bank for anything. I will be writing about my experience to the CEO of Lowe’s as they just lost a 16 year customer as a result of this debacle.

Synchrony hopefully learns that customer satisfaction really doesn’t come from closing people’s accounts for zero reason after 16 years. I am also writing to their CEO about this experience as well.