Synchrony Credit review: Closed account

Darin DeVries

9:01 PM (24 minutes ago)

to privacyoffice

I need Help with my Synchrony account. After having my bank account compromised (Fraudulent charges)

I was a victim of fraud last month and my checking account was hacked and over $1700.00 was stolen out of my Account.

So I contacted my (Evolve) Bank and they are working with me to get all the fraudulent charges refunded to me. They Canceled my debit card and sent me a new one. NO PROBLEM UNTIL TODAY

Here is where Synchrony comes into play

today I got an email that I missed a payment!



Account Ending In 8825 | Log In

You missed a payment. Let’s get back on track.

Hi DARIN,

A friendly reminder that your Sam's Club® Personal Credit account is past due.

Current Balance Total Minimum

Payment Due Due Date

$1250.74 $94.00 11/21/2023

NO Problem Yet! I will hop on line and make a Payment of $300 BAM! Done!

Then as soon as I made a payment I will go make sure my Auto Pay is set up for this Month's Payment.

Problem, now Synchrony won't let me add my checking account so I called Synchrony Bank and talked to a representative about my account and he said to call my Bank (Evolve Bank) he said my checking account was closed? I said NO i'm logged on and so far today I have made $4000 dollars in transactions so no it is not closed! But I was getting no place with him. He just kept telling me that it was my Evolve Banks problem and I needed to call them, So I did! I confirmed with Evolve Bank that my Account was OPEN and transactions were being made. I also told her what was happening with my Synchrony Credit Card Account being closed because I was 6 days past due and I made a payment today but my Sam's Club Synchrony account was closed, because my Evolve Bank coded it somehow (closed account). She assured me my account was open same account and routing numbers as before because the security team said the fraudulent activity was only on my debit cards and they canceled mailed new ones.

_________________________________________________________________________________________________________________________

When my Evolve Bank Checking account was hacked and I contacted the bank to stop all transactions until we can get cards reset, During this 3 day period of time when my account was on Hold My Synchrony Sam's Club payment failed, I got everything back open and went to make a payment and learned my Synchrony account was CLOSED! ?

So I am hoping by sending this email to you that you can look into this problem and resolve my account. It was not my fault my bank account was hacked and it's not my fault that my Payment did not come out of my hacked account! So I called my attorney and talked to him on the phone and he told me to write a letter and send it to all parties involved first and wait 5 business days to see what action was taken, and that something is very fishy and there would be no way I was at fault and he would help me if I need him to.

PLEASE respond to me what steps will be taken to assure that my account is OPEN and Good Standing on all 3 credit bureau agencies.

Hi Darin,

your Evolve Bank balance is

$5,397.53

Routing number Hidden routing number ending in 6768••••• 6768

Account number Hidden account number ending in 2962••••••••••••• 2962

Cash flow this month

Since Oct 1, $46,383.18 has moved into your account and $41,887.54 has moved out.

Banking services provided by Evolve Bank & Trust, Member FDIC. Money transmission services by Stripe Payments Company. Card products are issued by Celtic Bank, Member FDIC and serviced by Stripe, Inc. and its affiliate Bootstrap Servicing, Inc.

Your use of Shopify Balance is described by the Shopify Balance Terms of Service, the Shopify Balance Account Agreement, and the Shopify Balance Card Agreement.

CC.

equifax

experian

transunion

[protected]@attorneylaw.

Darin DeVries