CB Telecommunications T-Mobile USA

T-Mobile USA review: SyncUp Kids Watch

Joh M of Stroudsburg, US

Jun 01, 2024 5:10 pm EDT

Verified customer

Featured review

Tried to chat with T-Mobile about SyncUp app not working. Kept giving me error. (All items core api failing). Waited on chat for 30 minutes no response. Called customer service, it took 11 minutes for them to answer and all the lady did was transfer me to tech support. Sat on hold for 45 minutes before tech support answered. Told the lady of the error. She had me do different things and still got same error. She then tells me I need a new watch. Went to store to get new watch and Kenny was great. I didn't need a new watch it was the app. SyncUp app no loonger worked. Kenny got the NEW app T-Life. WHY DIDN'T YOUR CUSTOMER SERVICE AND TECH SUPPORT KNOW THAT THERE WAS A NEW APP FOR THE WATCH? I've been with T-Mobile for 5 years and this is the second second time customer service/ tech support couldn't do their job. T-Mobile this is your second strike. Think you should train your people better. Very disappointed in your customer service. You raise your price and your customer service still sucks. And you expect to keep customers!

Recommendation: Don't call customer service goto a store. They seem to know more.

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