T-Mobile USA
Reviews and Complaints

On 6/1/2023, I went to Tmobile @ 302 E Sandford Blvd, Mount Vernon, NY 10550, to inquire about starting an account, due to my Metro phone was broken at the time. Tmobile employee initiated and account, I was charged two amounts, 75.62 and 5.02. The Tmobile employee said i needed to go to Metro to get my account # and bring it back to them. I went across the street to MetroPCS to get my account # and they offered me a better deal. I immediately went back to Tmobile, told them i was no longer interested, the employee said he'd cancel the account, but he can't give me a refund, which i thought had to be illegal, but i accepted it and left assuming all dealing with Tmobile was done. I am now being charged for an account i never completed setup on, never received a phone and now they have placed me in collections after i already disputed this with Tmoblie several times.

I've been with T-mobile for over 20 years and recently, I checked my statement and identified that additional lines were not cancelled. I was charged $5 x 3 and expected to receive a credit of $180 for the charges for June thru September. Well, agent Jana Lee offered a $30 onetime credit. I spoke with her supervisor, Selma and she basically said that she approved the $30 and wouldn't credit the additional $150.

T-mobile has changed and not for the better. There's so much competition out there and one can easily find another provider for a lesser price. So, I decided to leave T-mobile for Verizon who offered me a great deal for way less than $200 that I'm currently paying.

Turned down for service due to answered credit questions wrong, spent 4 hours in store, wanted to switch from Verizon to T Mobile, purchase two phones and watches, salesperson call for credit and gave me phone to answer questions which evidently I answered some wrong so I was denied, told I had to wait 30 days to try again.

I'm 75 years old, hearing not great, store was loud from customers and worse was representative on phone had terrible English, I was not offered to have questions texted, plus my credit score is 820.

I hope all seniors are not treated like this!

I paid my phone off over a year ago. My phone broke and I have been paying for warranty services. I was given a phone through warranty but T Mobile is refusing to unlock the sim card. They admit the phone is paid in full but will not unlock my phone. I feel like they are holding my phone hostage! I can't leave them and take my phone which I paid for.

I called to follow up on a return box I should have received a month ago but haven't. What should have been a couple-minute call turned into a 3-hour debate and a total waste of my time. The gentleman I spoke with refused to send another repaid box or return label stating that t mobile does not provide them and that they would never be mailed if they did. I requested a manager at least times and he refused to transfer me stating they would just laugh at my ridiculous request. I was told in order to return my exchange phone a box would be sent I have not gotten it and this is all I want so I can send the phone for return my local store refused to send it for me which did not surprise me since they were the original problem. The customer service is terribly lacking in this area they were rude and abusive and a customer should never have to be treated so poorly I truly hope this is addressed thank you jeanette finley

Damaged mobile returned but they received empty box and charged us for the damaged handset. The service is very disgusting as they steal the mobiles and charge you for damaged handsets even it is insured. And the provider threatened us to pay in full or service would be discontinued.

The phone was posted in aug 2023 and we were told they got empty box with out the handset in it? Strange how can this happen... They did recieve the prepaid box... But no hand set... Who is responsible for the loss of the broken damaged handset iphone wirth $650.00

I do not have any of T-Mobile phones or sims card installed in my wireless phones and never have. I acquired in January of this year and had them mail me the SIM cards. I was charged $45 for the cards and was told that I would not see anymore charges until I activated my phones. Since then I have been being charged $185 a month. I have been ill and have not been checking my credit cards,which was a big mistake. When I called T-Mobile today I was told that they would do an investigation into the matter but said nothing about refunding my money. I am so stressed about this that it has really affected my health. Please stop this company from ripping people off. My bank is starting a fraud investigation against them and hopefully someday I will get my money back It’s over a thousand dollars.

I closed my account over a year ago. I was owed about $25 in overpayment that was acknowledged in my last bill. T Mobile never reimbursed me despite trying several times and talking to multiple people over several calls and visits to the actual store. At this point, I have given up trying since I don't want to waste any more time doing this. I just wanted to share this so others know what can happen if you close your account.

I'm angry because, wound up making someone think I was ignoring them. I occasionally did some repairs for someone and they tried contacting me and sometimes I would get the texts. I would answer back but they weren't getting them and individual thought I was ignoring him. I tried many times to get it resolved with T-Mobile but, they never could. Texts I was sending to another person in same township also wasn't getting my texts and just plain didn't revieve them. This provider really got someone to ignore me even when I called the individual left voicemail and explained what was going on but, apparently he wasn't buying it. Moved over to the top dog provider, just couldn't put up with this any longer.

My T-mobile billing date was on 4-12-23 for billing cycle 4-19 thru 5-18.

Because I was going to cancel service on 4-18, which I did, I did not authorize payment on 4-12-23.

So, the system sent a bill saying that I owed for 4-19 thru 5-18.

T-Mobile bills in advance and not in arrears. I was never in default.

I have tried to resolve this with T-Mobile via phone but because I no longer have an account and do not know the secret 16 digit password they said they gave me, they cannot access my account.

I live in Alaska now so there are no T-Mobile stores here.

I wrote them last month with the bill they sent me but now I get another one.

I don't want to sue them but I will if they dont stop harrassing me.

I have disputed the charges and mailed the lattest bill to T-Mobile.

Leonard Lamb

Anchorage, AK 99508

I ported over 3 lines phone payed off they ask me why I’m leaving I founded a cheaper company and I have no service the guy showed me how to get my transfer pen I also told him that the other company said unlock the phones he then said you have a bal I said isn’t my phones payed off so how you locking a phone I own I said you can’t hold me against my will he stated they will be unlock it was a lie I called thrm back she says you have too pay your pass bal I said how you go not unlock and now I don’t have no phone this is how I clock in for work they wouldn’t even turn it back on they need to stop playing with people they the worst company I have ever dealt with they need too stop trying too keep people when they phones are payed off.

Since T-Mobile forced me to get their 5g phone as my previous phone was no longer supported the service I have received as a prepaid customer has gone downhill. I have been a customer for roughly 19 years. I originally was on their monthly service, but after several years my need for that service dropped and I switched to their pre-paid plan where you can select a payment type for so many minutes that would last for the year and as you renewed any unused minutes would go on to the next year. My usage kept dropping over the years to where I was using their lowers renewal for the year as the phone was now only an emergency phone. Today when I renew my service online my $80 dollars credit is now gone and instead of adding that amount back to my account with the renewal fee, they tell me they can only give me back the 80 dollars if I switch to their regular plans as my legacy plan is now not supported. I pressed the issue with wanting to talk to a supervisor as I have had many, many issues with games that the first-tier customer support plays and he told me the same thing, but that he will have to escalate the call to another department and if they approve reinstating the 80 dollars back on my account, I will see it credited back in one to two days. The call takes on prepay including the manages have played games and have added or removed services from me. I feel a class action lawsuit should be started against T-Mobile for their dishonest practices and outright theft.

T-Mobile has lost another customer, due to Overcharging, Broken Promises, Poor Customer Service and A Senior shouldn't be treated this way... Nobody should! Charged me for $105- for back copies of my own bills, then did not send anywhere near what I paid for, an hour on phone, 6 times on hold, finally Supervisor Lexy said within 24 hrs it'd be resolved... It wasn't, its not, and T-Mobile's not caring just cost me more $$$ than you can imagine. Shame on you, Angelo & Lexy.