T-Mobile USA
Reviews and Complaints

Since T-Mobile forced me to get their 5g phone as my previous phone was no longer supported the service I have received as a prepaid customer has gone downhill. I have been a customer for roughly 19 years. I originally was on their monthly service, but after several years my need for that service dropped and I switched to their pre-paid plan where you can select a payment type for so many minutes that would last for the year and as you renewed any unused minutes would go on to the next year. My usage kept dropping over the years to where I was using their lowers renewal for the year as the phone was now only an emergency phone. Today when I renew my service online my $80 dollars credit is now gone and instead of adding that amount back to my account with the renewal fee, they tell me they can only give me back the 80 dollars if I switch to their regular plans as my legacy plan is now not supported. I pressed the issue with wanting to talk to a supervisor as I have had many, many issues with games that the first-tier customer support plays and he told me the same thing, but that he will have to escalate the call to another department and if they approve reinstating the 80 dollars back on my account, I will see it credited back in one to two days. The call takes on prepay including the manages have played games and have added or removed services from me. I feel a class action lawsuit should be started against T-Mobile for their dishonest practices and outright theft.

T-Mobile has lost another customer, due to Overcharging, Broken Promises, Poor Customer Service and A Senior shouldn't be treated this way... Nobody should! Charged me for $105- for back copies of my own bills, then did not send anywhere near what I paid for, an hour on phone, 6 times on hold, finally Supervisor Lexy said within 24 hrs it'd be resolved... It wasn't, its not, and T-Mobile's not caring just cost me more $$$ than you can imagine. Shame on you, Angelo & Lexy.

When T-Mobile refused to give the $5 discount for autopay, when using a credit card rather than a debit, I called and here is what happened. I was told that yes, I could continue with the credit card, since I do not own a debit card, and I will not let them take money from my bank account. I was assured that I would continue to get the $5 discount. It was a lie! When I was notified that I lost the discount and would be paying $5 more...well, I called 611 again. I was on hold or with inept cs for over 1.5 hours! I was told that there was no record of the assurance that I could continue with the current payment process. (I do have the record saved and they still refused to give the autopay credit) I even identified the customer service person (who assured me) and was told that she wasn't truthful with me! Wow...I was told they would open an investigation on her rather than honor her commitment to me!

Now, I am looking for another mobile provider because I have been lied to about the autopay discount remaining the same, both when I signed up and when I complained that making us change from credit card to debit card is just disguised as a price increase for tmobile.

Fraud college graduation Manager, Migrations Customer Advocacy & Trex at T-Mobile . Kay McCabe is a Manager, Migrations Customer Advocacy & Trex at

T-Mobile lyied on her job application for your company. No college degree from CCA.

Her other name

Kay Lynn Mccabe-Abram Ms Kay live with the dude that shot me a few years ago at her house using her gun He is a menace to society She been given him every body TMobile info he is after

https://www.westword.com › news › update-on-fredrick-abram-5850993

Update on Fredrick Abram | The Latest Word - Denver Westword

It’ll be at least another year before Fredrick Abram sees freedom. The 31-year-old Denver native grew up gangsta. He was one of the first Tre Tre Crips back in the 1990s and is now serving

The RockyMountainWay LLC

Company Number

[protected]

Status

Good Standing

Incorporation Date

24 April 2023 (3 months ago)

Company Type

Limited Liability Company

Jurisdiction

Colorado (US)

Agent Name

Kay Lynn McCabe

Agent Address

2360 Dayton St, Aurora, CO, 80010, US

EDENWORKSCLEANING SOLUTIONS LLC in Aurora, CO -

May 20, 2023The Registered Agent on file for this company is Fredrick Latha Abram Jr. and is located at 2360 Dayton St, Aurora, CO 80010. The company's principal address is 2360 Dayton Street, Aurora, CO 80010

my daughters went on a cruise and on the 1st day of the cruise, they got a message from t-mobile to #7664 and deactivate the service which they did and i called t-mobile to make sure we did what was asked, the next day i get a message from them saying one line has used 299.00 in calls and the 2nd line 160.00 in charges, i called t-mobile again and the rept told me to wait until after the cruise and i would get a credit not to worry about it. the next day i got a message saying the 1st lines was at 799.00 and 2nd line was at 670.00, i called tmbile again and the rept told me to have the girls to but phone on Airplane mode, I contracted them and told them what t-mobile said, she also told me she was working on my account and she would call me back at 10am to make sure i reached the girls and they put the phones on airplane mode. she never called back. so now they are back off the cruise, i contacted t-mobile about the charges they are now saying they are unable to help me. after i called them everyday regarding the bill. what should i do?

I purchased iphone 14 in may. Service had sucked since. Dropped calls constantly. Hardly ever received or delivered emails. Only 1-2 signal bars at all times and I live in the city 3 miles from their store. Went to store and cory said let me swap out your sim card, ill be right back. Try it, that was most likely the problem. Still sucked. Paid off my phone and went back to att with my recently purchased phone. Got all set up and I asked the at&t rep what about sim card replacement and was told iphone 14 doesnt have a sim card. Cory at t-mobile is nothing but a lying [censored]

Today, July 19, 2023. The company is charging a ridiculous in-store payment support charge. It makes no sense when a customer is paying for their bill.

Everything doesn’t have to be through the app. Please bring back good old customer service. This will reduce head counts across the company in the near future.

I’m at t mobile store 7422.

It makes no sense.

Paid for IPhone 100% up front, we had the phone over a year and had never been late on a payment. T Mobiles own unlock policy says if you meet this criteria unlocking your phone is free of charge. When we went to have it unlocked they said there was a 46.00 finance charge on the phone, even though we paid for the phone in full at purchase. They couldn't very well explain the charge. I was very specific when purchased. "I don't want to owe anything on this phone." Nothing but the monthly plan charge. I was assured there would be no other amount owed. The first month they billed me a phone payment, which we had to go get straightened out. As I said we have had the phone over a year and meet all criteria for unlock. So they wanted to charge me 46.00 and the next plan payment 35.00, which wasn't even due yet, before they would unlock the phone. These people do not honor their own plan nor their word. Straight up THEY LIE! These people and their crooked plans are not trustworthy nor honest. The network hasn't been that great with many instances of dropped network, honestly it has not been that great. I would say do not trust T-Mobile any further than you can see them, THEY LIE! Look for another carrier. Don't waste your time.

I had T-MOBILE service for many years. I cancelled the service in February 2023 explained to the rep that I was going to port 4 of my 5 lines. I explained that I wanted that bill to be the very last bill with them. T-MOBILE failed to cancel the last line and now they want money from me. I had to pay $90.00 bill from T-MOBILE due to their employee's ERROR. This isn't fair for a huge company to threaten legal action for the little man making us pay our hard earned money due to their fault. NOT FAIR..

I have been a customer of T-Mobile for about 20 yrs. I have been satisfied with the service until now.

I have a galaxy fold 4. My phone stopped working. It first started that it did not pick up the wifi. Then it was that it was not charging. I did a factory reset to but it did not solve the problem.

On JUNE 30th: I called T-Mobile customer service and since the phone is under warranty they said that they will send me a new phone. About 2 days later my phone stopped working all together.

I went to a T-mobile store to see if they had a loaner phone but they said that they did not.

I came back home and my wife had an old phone around (about 4-5 years old). I decided to start using this phone in the meantime. This phone is very slow but at least I am not without communication.

I called today JULY 10th to find out the status of the phone since I really need my phone, and I was told that it was backordered. I will NOT GET IT UNTIL after July 22nd.

NOW HERE IS MY ISSUE

- As I am speaking to the representative he tells me that they cannot send me another phone since the order for the phone is already in process.

- He is calling different stores and they do not have a loaner phone.

- Since he didn't find any loaner either, he was going to send email to samsung and find out if he can get me one and he was going to get back to me IN ONE WEEK. ( I told him that it cannot be on the 20th since I am having surgery that day)

- They cannot send me any phone in the meantime.

- If I didn't find this old phone then I would be with NO PHONE until after July 22nd.

WE ARE IN 2023!

I am dumbfounded to find out that this company cannot send me any phone for me to use while I get the one that it is backordered.

I have 3 little kids at home and if I didn't find an old phone I would not have any form of communication.

My best option (AS I WAS TOLD BY REPRESENTATIVE) would be for ME TO BUY ANOTHER PHONE.

THIS MAKES ME WANT TO SWITCH TO ANOTHER COMPANY THAT MAYBE KNOWS HOW TO TREAT CUSTOMERS BETTER.

I AM APPALLED BY THIS SERVICE. I WOULD THINK THAT TMOBILE WOULD HAVE A BETTER SYSTEM.

I am sure I am not the only customer with this issue.

Be careful with T-Mobile. They offered a phone deal as long as I agreed to the autopay option. They could not get the phones working (after 4 days) so I canceled and stayed with ATT. They did not turn off the autopay when I canceled and I did not notice it in my bank account for 6 months. I assumed that canceling the account would also cancel the autopay but they stated it was my responsibility to do it (through them) but separately. They can only refund 2 months back so I'm out the remaining $700+. Don't assume they will do their part to cancel the account. As an added note, I also tried to use their internet service and it worked great for about a month. It was also a great deal for $50 a month but the speed was a joke. It's true that you get what you pay for. Live and learn.

I got a T-Mobile data plan, no contract, cancel anytime. The offer included a free tablet (a cheap Alcatel one) which I didn't need. The sales rep did NOT explain that the tablet IS on a contract (24 months) and cancelling the service entails paying the remaining "balance" on the "free" tablet. Although I can return the unused tablet, they will not budge. They also declined to check the recording (from 7 months ago) to confirm that there was no mention of this contract. Either sneaky by design or they need to train their customer reps better. I sure hope someone will take them to court for this type of misrepresentations.

I called T-Mobile to take advantage of their Carrier Freedom Plan and moved my family's 4 lines over from AT&T. During the call the saleswoman informed me of all of the promotional credits and told me that I would also be getting a free Harman Kardon speaker. I got the speaker and was so impressed that T-Mobile would go to this extent to make their new customers happy.

I was surprised that when I received the bill I had been charged a $15 installment on the speaker.

I called customer service and they explained that it wasn't free and that I would be charged $15 a month until it was paid off.

I didn't need, nor ask, nor order a speaker. It seems the sales rep, or T-Mobile, scammed me.

old me no, I wouldn’t be charged. I would only be charged.25 a min if I called out. They explain to me how to sent up my phone so I wouldn’t get charged. I have all the text message from the rep telling me this info. I just got my bill and they have charged me for EVERY incoming call. They will not refund me any of the money where I was charged for incoming calls. Even though they know that I was told the wrong info. I showed them all the messages. They offered me a refund of $20. Not even close to what I was charged!. so basically I got the wrong information from somebody at your company and you're not even gonna refund me this money because I received the wrong info. I wouldn’t have accepted any incoming calls if I knew I was going to be charged! I went out of my way to specifically asked these questions because I didn't wanna get charged extra. I don't understand, they see the text messages were the guy gave me the wrong information how are you not gonna refund me. I haven’t even been with them for a year. I will not be staying with them. This company cannot be trusted!

I've had multiple conversations with Customer Service since I first began service that have resulted in increased confusion and frustration because of double accounts created in my name and misinformation regarding my account since I started service and switched from Verizon and exchanged 4 personal phones. In my last conversation I was told that TMobile was unable to help me because I did not report my problem timely and that I was given wrong information regarding the value of my exchanges. However, I have been in contact with Customer Service over the phone almost every month since starting my service and walked in to two different TMobile service locations to initiate service and deal with these issues five separate times within the first month. I was told that the four phones I exchanged were accepted at full value and the charges for the new iphone 14 devices was in error. At the start of service I was also sent four extra iphone 14s in error (due to the duplicate accounts) and after much back-and-forth, it's been confirmed that they've been successfully received in TMobile's Texas warehouse and the "extra" account de-activated - all which I had to account for every detail because TMobile's front line staff apparently cannot see all account information, need to be trained better and do not have access to notes form all my previous calls, I'm told. I signed up for Autopay and each month I continued to get charged for the new devices and after several conversations with management (I stress - several conversations with TMobile management) was eventually refunded for several months. The last call in June I was told a manager would call me back because I questioned my bill yet again and requested that TMobile honor previous management decisions or I wish to have my personal devices returned. I am still waiting for the return phone call.

We were forced into these Galaxy A-32 phones, which were discontinued phones, You can not purchase the screen savers in the store anymore. I have tried 4 times to get a screen saver for my daughter's phone. Still to this day we have not received one. I had to have my phone replaced, some kind of software glitch. They made me have it mailed to the store, there were issues with the manager and the issue with their card reader to take my payment, issues with their system ordering screen savers. They in turn mailed me a phone to my house. I called and talked to someone at C/S after being transferred 4 times, spoke to someone who was going to mail us the screen saver, IT DIDN'T HAPPEN, THAT WAS IN MAY. Now my daughter's phone is broke, they are sending a new phone to guess where, yes, the store. They tell me that that is their only option. This company has hired some of the dumbest people. They have the most irritating, non-sense policies. Never had these kinds of issues with Verizon. We will be switching here in the next couple months. DO NOT EVER INTENED ON USING T-MOBILE AGAIN AFTER WE GET RID OF THIS COMPANY.

1st. I am 72 years old, Disabled and Technology Challenged.

I am sure you are aware that President Lyndon Banes Johnson signed and enacted the:

Americans with Disabilities Act of 1964.

That LAW specifically states that as a business you MUST "Provide REASONABLE ACCOMODATION" to people with dishabilles. You DO NOT provide that to me. I have REPEATEDLY requested when I call customer service I speak to the United States and someone in the United States, I am told that is not possible because there is no way to transfer the call to the US. THAT IS A willing and knowingly violation of FEDERAL LAW.

2nd. I called and inquired about T-Mobile Home Internet. I specifically told the representative what specific TV shows and broadcastings stations I want and was told all of that was available except for one. To get that I needed to sign up for YouTube+ for 69.00 a month, I agreed and told I was all set. I tried to use it it would not work. I called again and was told I was all set. It would not work. I called a second time and was told I was all set, it would not work. I called a 4th time and was told that vwas a promotional and I would not get it and hung up on.

This 1. was and violated "Truth in advertising, Also violating FEDERAL LAW, 2. What the option was to get that was more money and a "BAIT AND SWITCH" which is also a violation of FEDERAL LAW 3. This is a "BREACH OF CONTRACT" also violation of FEDERAL LAW. because, I inquired about a product/service. I was given a price and terms and conditions and I accepted, and T-Mobile accepted which was a VALID LEGAL VERBAL BINDING CONTRACT which was violated and BREACHED by T-Mobile not providing me with product/services agreed to and accepted by both parties, violating again FEDERAL LAW.

I have been asked at least 4 times by an Accounts Supervisor "How can we satisfy you," and 4 times I told them there is no way you can fix the damage, instill my trust and confidence in doing further business with T-Mobile and at least the minimum provide me with 1 year of Home Internet at no charge because of all the time, effort, inconvenience and mental aggravation and distress

I just explained what t mobile did and when I was getting photo documents it disappeared...
Here is a copy of an email I sent to an executive in Arizona on April 5 2023.
Acct# [protected]
We have had this account for almost 5 years and service has gone to the dogs.
Attached are screenshots of my history. I am unable to access my itemized Bill's thru the WEB site.

I have been on the phone with the Phillapine support center for almost 2 hrs. My service is suspended as of 4/2. My bill increased yesterday in 2 hrs from $1134.41 to $1532.88. I want my account cancelled. They refused. There is no contract and you can cancel anytime but Iris said only if the account is current. There are payments not credited to my account. The customer service is inept. They can't speak english. I am calling Seattle T Mobile corporation to let them know. I want this account cancelled... TODAY. I will have this account reviewed by my attorney. All I get is arguments from them.

REGARDS.

LYNN BRANDAU

I received a bill today. M8 d you 9n April 3 when I demanded our account be closed the bill was just short of $1100. On February 16 when I paid almost $700... the balance was around $611. 00

The bill today is $2485.99

About 3 or 4 years ago we bought phone booster for the apt. They are now charging us $312.85 because THEY WERE NOT RETURNED. We paid $50.00 for them I will attach pictures of the bill list started in October 2022. I will not pay this outrageous bill we had no service as of April 3 2023 yet they charged us another month. When I spoke with customer service on the Philippines on 4/3/2023 it took 4 calls to get to a supervisor...2 9f the 4 calls were answere by someone asleep or under the influence. Within 2 hours of the phone call my bill increased $400.00. I demanded our account be closed that day. They refused saying it took 90 days. I had MO CONTRACY/ CANCEL ANYTIME. They also refused to unlock the phone ending in 1308

I owned that phone

Up until March 2023 the imei#'s were not the same as the phones we had. I will take this to court if needed. The executive university I spoke with is... mike. [protected]@t-mobile.com

I went to add a line to my plan. I ordered a phone talking to a rep and it was never delivered. After many calls I was told the phone was removed from my account. I went to the store and added a line after being their for hours. Now I have 3 lines on my account. My plan was changed to a cheaper plan and I added internet service. Also a $20 charge from equipment protect was removed that I did not know I was paying for. When I received my next bill, it was more than doubled. When I called in I was told by the rep that she would post a $240 credit and she would fix my bill to where it would be around $160 a month and they would not take the large bill out of my account. None of that happened and the large amount was taken out of my account. When I called back it the rep said there was a misunderstanding and my bill would be $250 a month. After going round and round I found out I was being charged for 5 lines, not 3 and my bill will not be what they told me on a recoded line. I have wasted hours and T Mobile will not follow thru with what they have told me.

What can I say? Been a customer for at least 5 years… day I get arrested, I find out T-Mobile helped the police by deleting specific txt/call logs from my account that could've proved my innocence! Giving the police any info they need is one thing but assisting with DELETING info is pretty shady, don't you think? When I called and confronted the issue,I was being connected to several different people cause no one wanted to address my concerns or maybe they just didn't know how? Only response that was provided to me was to contact Apple to get records. Well Apple doesn't have any control over my actual T-MOBILE PHONE RECORDS…but thx for all the help. Wow…. Either way, they're completely untrustworthy and very misleading. I will be switching to Verizon. I just don't know how you can get away with that or let the police coax you somehow into doing this favor for them. That was my innocence you took from me.

I'm not mad at all… just thought they would look out for their customers more than that.