Taco John's
Reviews and Complaints

I am absolutely highly disappointed in this company. Today, I tried to order one soft taco, along with one crispy taco. Instead of suggesting something else to me, the worker simply stared at me in disgust and would not let me order it. Then and there I was forced to buy 2 crispy tacos as well as 2 soft tacos. I the. ordered a kids cheese quesadilla. On the sign it specifically said, that it came with the potato's as well as a treat. When i got back home, I was absolutely horrified to find no potatoes or treat. From there, my entire night was ruined. I will never be back.

I'm deaf and the employees didn't know how to take my order as they were too shocked that I'm deaf. We took our orders to our car and realized that they gave us two chicken taco which we ordered two crunchy chicken. I went back and was shocked that they gave me hard time. It was humiliating especially when they were shouting at me and I'm still deaf. They accused me of not telling them that I wanted two crunchy chicken so they forced me to pay again. I just wanted to get out of the building so I paid again. The customers were staring at me. I have Masters degree and I don't appreciate this kind of service out in Sheldon, Iowa.

So I went through drive through around 830 pm and I ordered 2 combos one had chicken burrito the other a meat & potatoe burrito n soft taco. The guy taking order does great suggestive selling so I add cheese sauce plus an order chips n cheese n salsa n 2 bean burritos & chicken quesadilla sprite n pepsi lite ice for both. I get all the way home an no meat n potato burrito! 😱 like the potato oles are best item n reason I ordered item. Plus my sons 1st time so I wanted him to taste the food. I make a call to the location on wells st. Reno, nv. Hugo answers I request a manager he replies no manager here at the moment I reply no manger there? I state my reason for call he says okay sorry bring your receipt I tell him no receipt because guy at window gave me pen n receipt to sign then handed my debit card back. He says ok let me call manager ill take ur number an return call letting you know outcome. So I give him my number he calls back an says sorry we are training new guy but we will have your item if you want to come back. I tell him okay an that the chips were so stayle I think popcorn foam would have a better crunch n I wanted them replaced.
So I dont mind training I get it an accidents happen but no management around running store I have a problem! If no one there with supposidly "training" to have responsibilty to maintain location not around to double check orders before going out then its intentionally done with no figure of management to train n check out going orders to keep food cost n waste down then what the hell is the company thinking! A liability waiting to happen to your company. I was surprised for the location because always been pretty good and never had error in my order, an as I said that is fixable but no management around had me step back a min. I been going to that place since I was 15yrs old 25+ yrs and never known the man who usually runs place to not have a manager in his store!
I thought you might want to check into not having a manager at ur facility and why? Its your companies name...
Sincerely, born & raised sparks/reno resident ☺

I have never ever... Been treated like the way your employees at the white bear lake minnesota location treat me my family an daughters. So rude I can not even begin to make you understand how people get treated there. Not just today but every time we visit2in the last year! I work in customer service as a gm for a international company. I would fire on the spot if one of my employees looked at customers let alone the way they treat an talk to me an others! This is a serious problem and does need to be addressed. My complaint will not stop here I will also be filing one with the better business bureau as well as yelp. Hope to see some changes there next time I am in otherwise I guarantee it will be the last I ever visit your company, as well as me telling any and everyone I can what goes on there! Food is never right or cooked properly. Repeating taco john's for the past 40 years and it would suck if my last time was today or my next! Thank you for reading and I hope it leads to some corrective action being taken!

Jacob wilke
Restaurant g.M.

[protected]@gmail.com

I said over a year ago I'd never go back but today I thought I'd try again and wouldn't you know it my order was incorrect again, this time I can't wait for a representative to call and apologize because I'm going to rip them a new A H-#e. The last thing I want in return is the same two worthless potato olé cards! Worst service EVER! At least the hot sauce was correct.

I ordered the steak trio and reviewed chicken
I ordered a hard shell taco and didnt get it
I paid for my food and drove home. Which is afew blocks away. Food was COLD. The address is taco John's 9545. 1020 West Street grinnell Iowa. The person that took the order was Cassandra. I spent $23.24 and am not very happy. Thank you Kathy schoborg 310ain Street grinnell Iowa 50112. Phone# [protected].

There is a post that's gone viral in Thief River Falls, Mn of some disturbing images of mold and worms around the store. Posted by an employee leaving because of the grotesque conditions and a [censored]ty boss. It looks very authentic. We believe this one.
Why is there a minimum amount of characters to use? I've said what I had to say. Check it out if you give a [censored]. Here is a link to the story
https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.thiefriverfallsnews.com%2Fdisgruntled-former-employee-or-bad-food-practices-at-trf-taco-johns-you-decide%2F&h=AT14eaXdfEKdeI7MsvbROxfL0p86q1Nz34UCwb5R40taXDx3Opn8ZcghnYF6X-ezkA1RqbXIQjTmuFEJOqgKjgZAy6EuccVi8ggN7qCfsxcG9ybJVbt-sm488ECIQ2fy0aRYbxdNMD7Wd7xg&s=1

1/10/19 I got to your Cedar Falls Iowa location and promptly got greeted by a woman who sounded like she absolutely hated her job. I'm not sure what you people teach your employees but it definitely needs a refresher on customer service. The man that took my card was rude and only ever said pull up to the yellow line and wait. I didn't even get my card back until they brought my food out 10-15 minutes later and seeing as how I was the only person at the location at the time the wait seems quite ridiculous. My order was only two breakfast burritos and two coffees. I'm not sure how either of those employees haven't gotta written up or punished in any sort of way for the way they so clearly treat every customer.

On 12/21/18 at approximately 1:45 p.m. my wife went through the drive thru for lunch an the Norfolk Nebraska store. When she got home she found multiple long blonde hairs in the food including one which our friend pulled out of our 3 yr old daughter mouth. My wife called the store and spoke to a supervisor named Michelle and was hung up on. My wife then went to the store and once again spoke with Michelle and asked for a refund. Michelle told my wife the best she could do was offer her some free food because her manager was not at the store and a refund required a managers approval. My wife told Michelle that she did not want different food she simply wanted her money back. Michelle then took down my wife's name and phone number and said she would have the manager call her. After 2 hours with no call i called the store back and asked to talk to the manager on duty and was told by supervisor michelle that there was no manager at the store. I then told Michelle if i did not speak to the manager and get the problem at hand resolved i would be contacting corporate, report the incident to the local health department, and take to social media. Over another hour went by before i received a call from the manager, mind you in the over 3 hours that had gone by some of the food had been given to the dog and the rest thrown away. In my conversation with the manager ( Kim ) i told her how my wife had found multiple long blonde hairs in multiple food items. I told her how her supervisor ( Michelle ) had hung up on my wife. I told her hiw my wife then went to the store to ask for a refund and was told a refund could not be given. After going through everything Kim asked if we still had all of the food, and if we brought all of the food back she would ok a refund. I informed her that we did not have all the food because the dog ate part of it and the rest was in the trash. I mean come on over 3 hours had passed already by this point. She then told me she could not give us a refund but could mail me coupons. I then told her i can not eat a coupon today and she offered that i could pick up the coupons at the store before she quickly changed her mind and told me not to come to the store because i sounded hostile to her. I then hung up the phone on her, by this time extremely mad. The whole situation was completely unacceptable. The Supervisor and Manager were both extremely unprofessional, rude, and dismissive. They tried down playing the seriousness of the situation and had absolutely no regard for anyone other then themselves.

I'm 7 months pregnant. I received a burrito with the most appalling green color after the second bite and instantly knew something was wrong. I called the restaurant to ask what they put that's green in their burritos and they said nothing besides lettuce. They told me it must be the green salsa they serve. If you look at the picture I've provided it is clearly not salsa. I will never eat here again.

I ordered a soft shell beef taco from Taco Johns in Marion, IL. I ordered it with only lettuce and cheese. When I opened my taco, it was so soggy I could not pick it up without falling apart. It's as if the watery juice from salsa was poured all over my taco. It was so disgusting I could not eat it and had to throw the whole thing away. As someone who is hungry and pregnant, this made me gag and pretty upset. I included a picture of this disaster of a taco.

Date of incident: 10/27/118
Number: [protected]

I just got done with a hard day of work and was going to get some food at Taco Johns here in Jamestown North Dakota. I am currently a college student and I do a lot of extra activities that usually do not get done until 10:00PM. After all my work for the day, I was very hungry and wanted to get some Taco Johns. I looked at their hours and it says they are open until 11:00, but when I got there at 10:15 they closed up early. They do this every night and I am very upset that I can never get any Taco Johns here when I am done with my activities.