Hockerty
Reviews and Complaints

What you order isn't what you get.

Using the configurator was great. Really detailed and easy to use. I felt quite excited selecting exactly what I wanted. I spent time pouring over materials and designs. I had a clear vision of what to expect.

Immediately upon delivery I realised they had sent me the wrong suit. The material and colour a long way off that I had ordered. The jacket fit, the trousers didn't and the quality was really poor, so I knew they had just sent me the wrong suit. A quick call to Hockerty and they would resolve - no chance.

They only want to find a way that I accept the suit I didn't order - no refunds. My point is, I ordered an apple and they have sent an orange. So trying to make something I didn't order acceptable was ridiculous.

Messages to their team Christian and Jesus were typically replied to 24hrs later and I assume by bots and the answers and the questions didn't match. They have a policy of no refunds, I get this if a change of mind. That is not my issue.

My review is to advise the risk - what you think you order and what you get are not even close. They hide behind distance selling rules and effectively give you a problem.

Avoid, its too risky. Great concept, dreadfully executed.

I accurately provided measurements to Hockerty for a shirt, suit jacket and suit trousers.

Measurements were identical for shirt and suit jacket though seriously defective outcomes were opposite.

The shirt would not be large enough to fit my 14 year old who has not sprouted yet and the buttons will not even meet in the middle.

The suit is so large (top and bottom) that a gorilla would be swimming in it and mishapen. I've never seen such tailoring and all garments are unwearable.

Needless to say Im seeking a full refund having completely lost confidence in the company.

Barbara from Hockerty suggested that they would remake the shirt (if I paid return fees for the non closing version) but one local tailor should fix the suit.

A local tailor evaluated the suit and said that the tailoring was as poor as he has ever seen- it would be impossible to tailor appropriately to my measurements.

At this point Sergio from Hockerty decided to escalated claiming that by purchasing via their website I'd only be entitled to Swiss customer rights, that a refund for wasting my time and offering products designed for a shape changer (given disparities between shirt and suit (both unwearable) was unreasonable by me, that such a duty of care solution would be exceptional for Hockerty. He went on to say that by purchasing from Hockerty I was so undertaking to be subject to Swiss law- this despite the fact that the garments were dispatched to me in Ireland (EU member) from Madrid, Spain (EU member) incurring no import tariffs as would happen were they Swiss Goods.

I did some more investigations and it would appear that Swiss Goods should be listed in Swiss Francs in accordance with Swiss Order on the Indication of Prices (RS 942.211 Art. 3 & 4) -these were listed in euros at all times on the website- and I discovered that EU legislation, specifically the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU), should govern this case, given that the online store targets consumers in EU countries so that full refund should be possible by return of such defective unusable roducts within 14 days of receipt.

All Sergio has offered to date is passive aggression, arrogance and disdain to a customer receiving seriously defective products and awful service.

I'm hoping that a fair minded manager within the company exists to evaluate this dispute and accordingly show a proper duty of care to a genuine customer. I do worry however that Sergio's unscrupulous attitude and service may be cultural, may even be encouraged as company policy.

I hope to be surprised but I am determined! It is my duty to see such wrongs as being presently experienced by me cease.

Delivered Cheap Tacky Looking Boot A Full Size Too Big

Buyer Beware ~ Poor quality materials used to make ill fitting garments you're stuck with despite what will be your huge inevitable disappointment. I ordered a pair of shoes. Now I'm $25 in the hole I may never get back.

Very poor communication for shoes that show up a full size too big. But the worst part is the fabrics used to construct the boot looked nothing like the computer generated images at their site. They were cheap and tacky looking. I would have been embarrassed to wear them even if they fit.

They actually suggested initially I just get insoles then a cobbler should be able to fix the problem before making me take pictures of my feet, the shoe, my foot inside the shoe then a cross hatched outline of my bare foot before informing me I would have to pay $25 more to send them back to be remade.

Almost four weeks later I get an e from their customer service saying they never received measurements and I'd need to do it all over again. Telling me they would not give me a refund because it was custom.

I immediately contested the charge with Amex. And although the jury's still out on the $25, once I provided them with the tracking showing I returned the item they refunded me the full $254 I paid for the ill fitting cheap tacky boot they make.

AVOID THIS COMPANY LIKE THE PLAGUE. As far as they're concerned, you are stuck with literally anything they send you, whether it actually fits and can be worn or not.

Date of experience: December 05, 2023

I recently purchased a custom tuxedo from Hockerty and was extremely disappointed with the quality of the suit. The measurements I confirmed over email were completely disregarded, resulting in a suit that was far too large and could not be easily altered. The materials used were cheap and thin, not at all what I expected for the price I paid.

When I reached out to Hockerty to express my concerns, they refused to issue a refund and instead offered to send me another suit. Despite numerous emails back and forth, they consistently ignored my concerns about the poor quality of the suit. I was left with no choice but to involve my credit card company and the Swiss ombudsman, as Hockerty is based in Switzerland.

After an investigation by the Swiss consumer protection organization, it was determined that Hockerty was at fault. However, they have very little power and the next step would be to take legal action. I was able to receive a refund through arbitration with my credit card company, but it was a lot of work on my part to get my money back from this disgraceful business.

It's worth noting that Jonathan Blasco from Hockerty previously reported my truthful review as not being from someone with a genuine order, which is simply not true. This is just another example of their terrible business practices, reporting valid reviews as fake. It's also interesting to note that any positive reviews of Hockerty are very brief and may not be genuine. Apparently, they had a previous brand name that was burned due to poor reviews.

In conclusion, I strongly advise against purchasing from Hockerty. Their suits are cheap and poorly made, and their customer service is disgraceful. Save yourself the hassle and avoid this company at all costs.

So, I had a bit of a nightmare when I ordered a couple of suits from Hockerty for my wedding. I mean, I ordered them at the beginning of September, which was about 5 weeks before the big day, so I thought I had plenty of time. Hockerty told me that they would arrive within 18 calendar days, so I wasn't too worried. But then, they just didn't show up. I emailed them several times to check on the progress, and each time they told me that the suits would arrive the following week. But they never did. I understand that there are some issues with deliveries at the moment, but I just wish that Hockerty had been more upfront about the delays. If they had, I could have made other arrangements with plenty of time to spare.

Anyway, I had to do a mad dash to London a couple of days before the wedding to get some alternative suits. And now, my wedding suits cost nearly as much as my fianc?'s dress, because I had to buy two lots of suits. Not cool, Hockerty.

To be fair, one of the suits did eventually arrive, but it was a bit of a mess. It looked like they had chucked half of one suit in the order and half of the other one. So it was no good to anyone for the wedding. And when I asked for a refund or compensation, they told me that I wasn't entitled to anything. So, needless to say, I won't be shopping with Hockerty again.

And don't even get me started on the cut of the suits. The trousers looked like they were bell flares - there was no tapering at all. And they were so creased when they arrived, it was like they had been shipped in a little ball.

Honestly, I really hope that Hockerty goes out of business soon. They shouldn't be swindling people out of their money like this.

So, you're getting married and you want to look your best, right? Well, let me tell you, Hockerty is not the place to go. I made the mistake of spending $317 USD on a vest, shirt, and pants, thinking that their website was legitimate and that my accurate measurements would ensure a perfect fit. Boy, was I wrong!

First of all, the pants I received were supposed to be a size 38 waist, but they were more like a 32-34 waist. And the vest was so small that I couldn't even pull it past the sides of my ribs. The shirt was also too small to button up. I gave them accurate measurements for my wide shoulders and strong chest, but it seems like they didn't even bother to look at them. And to top it all off, the fabric was so thin and cheap that even Wal-Mart doesn't sell clothes made from such low-quality materials.

But the worst part is that Hockerty doesn't offer refunds, and their customer service is incredibly slow. They only respond once a day and then send an email saying they'll get back to you in 48 hours. And even when they do respond, they don't seem to understand the severity of the situation. They told me to update my info so they could remake the pants, but what about the vest and shirt? I need everything remade!

And let's not forget that Hockerty is actually a Chinese company, despite their UK-looking website. So not only did they screw me over, but they also contributed to the Chinese virus that's causing so much chaos in the world right now.

Look, I understand that money is tight when you're planning a wedding, but trust me, don't waste your hard-earned cash on Hockerty. You'll end up like me, without something to wear for your big day. It's a shame, really, because getting married during the virus is already hard enough. I just wanted a nice outfit that I could be happy with, but instead, I got this ordeal with Hockerty.

So, if you want to avoid the same fate as me, stay away from Hockerty. Spend your money on a company that actually cares about their customers and produces quality products. Don't be fooled by their fancy website and promises of a perfect fit. It's all a lie.

I was a bit hesitant to try Hockerty at first because of the price, but a friend recommended them to me so I decided to give it a shot. I ordered three items and was excited to receive them. However, it took a whole month for my order to arrive, which was two weeks later than expected. To make matters worse, I received a customs duty bill a month after receiving my package. I had to pay an additional 25% on top of what I had already paid.

I was really disappointed that Hockerty didn't warn me about these extra charges. I thought that the price I paid was the final price, including taxes. When I looked at their terms and conditions, it clearly stated that the price they ask you to pay is the final price. But when I contacted their customer service, they told me that it was too late for them to pay for the extra charges and that they were associated with taxes, not the company. They offered me a credit for another order, but I was not interested in ordering from them again.

I was frustrated that Hockerty did not take any responsibility for the extra charges. I ended up paying taxes to the UK on the company's behalf, and they refused to refund me. I would not recommend buying anything from this company. Their customer service is poor because you can only contact them via email, and I was never sure who I was talking to because the names changed. I also couldn't write to the ombudsman because the company is not UK-based.

If you decide to order from Hockerty, beware that you will be liable for an import tax paid to the tax authorities, and it will be your responsibility to pay it. The company may offer a credit note in compensation, but you will have no consumer protection if you are not happy with this.

Overall, my experience with Hockerty was very poor. I felt completely vulnerable and helpless as a consumer. I would not trust buying anything from this company again, so think twice before you order.

I had a really bad experience with Hockerty. I was lured in by their website and all the positive reviews, but it turned out to be a big mistake. I should have done more research before making a purchase. I found out that this company is actually a rebranding of another Chinese company that had a bad reputation for scamming people and selling low-quality products. Many of the 5-star reviews on their website are fake, and you can find duplicates with the same exact content.

Despite my reservations, I decided to go ahead and order a suit from Hockerty. It was a big mistake. I had to deal with many days of back and forth emails, frustration, and in the end, I got an overpriced mediocre suit. The "perfect fit guarantee" they advertise on every page is a false advertisement to lure in customers. Once your suit arrives, it will not be as easy to get it "to perfectly fit".

My suit came in a DHL box the size of a college textbook, so small that the suit was folded three times. The suit was terribly cut and was very ill-fitting. The pants looked like MC Hammer pants, even though they were supposed to be slim fit. The jacket was too long, and the biceps area was too tight. Overall, it looked like I was wearing my dad's suit from the 1980s.

Luckily, I emailed them the same day, because you only have the first 7 days to notify them to get any tailoring fee. They told me to send pics, and based on those pics, they would say if they thought it could be fixed by a tailor or if I needed a new suit. They told me I could get it tailored by anyone near me, but they would only cover up to 25% of the price of the suit. I personally did not see this clause anywhere, but they claim it is in their policy page. They also gave me a very short timeline to get to a tailor and have a receipt sent to them. My suit needed $40 above the 25% limit, which was the cheapest I could find after going to 3 different tailors.

The back and forth email to get a simple answer was exhausting. They work on China time, so unless you email them early in the morning, don't expect a response until the next day (this is not too unreasonable).

Overall, it was a terrible experience. I don't write that many reviews, but this company is really shady, and I would stay away. Don't get scammed by this website and all the fake reviews. Do more extensive research online before making a purchase.

Hockerty is a company that I would highly recommend to anyone looking for a quality tailored suit. The attention to detail and craftsmanship is truly impressive. I recently ordered a suit from them and was blown away by the level of service and the final product.

The suit arrived in a timely manner and was packaged beautifully. The fabric was of high quality and the fit was perfect. The attention to detail was evident in every aspect of the suit, from the stitching to the buttons. I was truly impressed with the final product.

One thing that really stood out to me was the customer service. The team at Hockerty was incredibly helpful throughout the entire process. They answered all of my questions and made sure that I was completely satisfied with my purchase. It was clear that they truly cared about their customers and wanted to make sure that they were happy with their purchase.

Overall, I would highly recommend Hockerty to anyone looking for a quality tailored suit. The craftsmanship, attention to detail, and customer service are truly impressive. I will definitely be ordering from them again in the future.

So, I recently ordered a suit from Hockerty and let me tell you, it was a complete disaster. I don't know if it was a mistake or if they did it on purpose, but my measurements were completely off. I mean, shoulders are one of the most important measurements when it comes to looking good in a suit, and they messed that up big time. They were supposed to be 18 1/2 inches, but they were 20 1/2 inches! That's an inch on each side! And to make matters worse, the seam on the right shoulder was improperly sewn, creating a bump. It was a complete mess.

But that's not even the worst part. When I looked at my profile, I realized that 7 of the 14 measurements were modified! And get this, they even changed my weight! It said I was 231 lbs. when I'm actually 206. I mean, what the heck? Once the suit is made, they tamper with the measurements to fit the suit, and if you don't have an original copy, you can't prove it. It's like they're committing fraud or something.

And to add insult to injury, the fabric was super thin, even though I paid an extra $160 for better fabric. And there was a faux buttonhole on the lapel that I didn't even request! I mean, come on, Hockerty, get it together! And the lapels were supposed to be wide, but they weren't. Those two things alone would require a remake because they can't be fixed by a tailor.

I tried to contact their support team, but they were no help. They offered me $50 reimbursement for the shoulders, but the tailor estimated it would cost $100 or more to fix. And if they agree to a remake, which is highly unlikely, I have to pay shipping to return it to Europe. I can't even imagine what that would cost. And they claim they'll donate it to the poor, but I highly doubt they're good to the poor if they're screwing over their customers like this.

I'm going to dispute it with my credit card company and VISA itself. When all is said and done, it comes down to the fact that they committed fraud by changing the specs, and it will be a cold day in hell before they remake me a suit. I've gone back and forth with them on a support ticket, but I already knew what the final answer would be. I sent them pictures of the shoulders with a measuring tape, the buttonhole, and the lapels. And to top it all off, the breast pocket was partially sewn shut, and they haven't even answered if that's normal or if I can open it up without damaging it.

Overall, I would not recommend Hockerty to anyone. They're a complete mess, and their customer service is terrible. Save yourself the trouble and go somewhere else.

I gotta say, I wish I had seen some of these reviews before I ordered from Hockerty. I was really excited to get a trouser suit made just for me, with all my measurements taken into account. But when the suit arrived, it was like they didn't even look at my measurements! It was at least two sizes too big everywhere, except for the sleeves, which were so tight I could barely move my arms. I know I'm smaller than most people, but that's why I wanted a custom-made suit in the first place! It's like they just used a standard pattern and hoped for the best.

When I complained to them (I used the French site), they told me to go to a tailor to see if they could fix it. I went to two different tailors, and both of them said they could make the necessary changes for around 140 euros. Hockerty said they would reimburse me 35 euros, but I thought that was ridiculous - they clearly didn't do the job I paid them to do! In the end, I had to pay 140 euros to get the suit fixed, which brought the total cost up to 273 euros. That's a lot more than I was expecting to pay, and it took a lot of extra time and hassle to deal with the tailors and the emails back and forth with Hockerty.

I really think they're misleading their customers about what "made to measure" really means. They might have a lot of sizes and patterns available, but that doesn't mean they're actually making clothes that fit each individual customer. It seems like they just pick the closest size and hope for the best. If you're thinking about ordering from Hockerty, I wish you good luck and lots of patience - you might need it!

I was super excited to get my hands on a suit from Hockerty after reading all the great reviews online. But boy, was I in for a disappointment! When the package finally arrived after a few weeks of waiting, I found a crumpled up suit inside a bag. The sleeve buttons were non-functional, and the sizes were so off that I'm pretty sure it could fit around a small car!

I immediately opened a ticket and sent photos to the Hockerty rep, hoping for a solution. But all they suggested was taking the garment to a tailor. Now, I wouldn't have minded if it was just a minor hemming or adjustment, but the pants were so large that they kept falling down no matter where I held them. The crotch was down to my knees, and each leg was so baggy that I could probably fit both of my legs into one! The jacket was the only thing that was somewhat close to fitting, but it still needed a lot of tailoring to make it work.

So, I took the suit to a tailor, who was shocked at how bad the fit was. She advised me to get the suit remade, as it would cost hundreds of dollars to fix. When I sent another email to Hockerty explaining the situation, I received no response at all. It was like my email didn't even exist!

Honestly, I think they just sent me a suit they had lying around and said, "close enough." I wouldn't recommend Hockerty to anyone looking for a well-made suit. If you're looking for a suit at a similar price point, I'd suggest checking out itailor. Their customer service is amazing, and the fit is exactly based on the measurements you send. Save yourself the trouble and go with itailor instead!

I ordered a suit on the Hockerty website. I initially entered my details and their algorithm calculated my measurements surprisingly accurately. I tweaked them slightly but notably they did not ask for my jacket length.

My suit arrived very quickly - just 11 days later. The quality wasn't great but after a few hours I grew to like it. But the jacket was too short by nearly 3 inches. I've had many suits made in the past and could compare them. I know that you can't fix this through alteration - the jacket needs to be remade. In addition, the suit trousers were too loose around the waist, too tight around the hips and not cut properly around the lower leg (they were meant to be fitted but were baggy).

I wasn't able to open a support ticket at first because my order was still showing as in transit but the following day it updated to delivered and I could submit a ticket.

Marta at Hockerty did respond that day and asked me to provide photos and revised measurements. I did all this as soon as I could and submitted plenty of evidence to show them what was wrong and how the suit should fit if it is remade. That was several days and I'm still waiting. I've heard nothing since the original email even though I've chased it up several times. There is no way to contact them other than through the support ticket. I have a wedding coming up in 4 weeks an am running out of time.

Having read the Trust Pilot reviews and the complaints on this board, I'm really starting to worry.

I ordered an off the rack suit from the hockerty website; the product that I received did not match the style options that I ordered, and had visible damage. I contacted customer service and they insist that I cannot return the suit and refuse to give me a return address with return label which is directly contrary to the US Consumer Rights Act.

Unfortunately, despite owning the hockerty.us domain, they are very coy about actually having a business presence in the USA; some filings list a bogus "WC2N 5DU" postcode for central London, with no specific address, and you'll notice that their website goes to great pains to avoid disclosing any kind of phone or postal contact information.

It has all the hallmarks of a scam, and I wish I'd paid more attention to them and their terrible online reputation before ordering. This is a scam and this company is not reputable in any fashion of the word.

Due to their guarantees solicited on the website, this operation is fully in violation of the law. Being a corporate attorney, I now have a mission to give these individuals what they rightly deserve, because this is no longer about a $500 suit; it is about my safety as a consumer in the online marketplace. There website blantly states you can return for full refund however I now recognize that the whole operation is a ploy, ran by the conglomerate AFT Group, to whom I am filing a civil suit against to simply prove a point.

I ordered 2 suits and a shirt online. I entered my details and an algorithm automatically calculated my measurements. The suits and shirt arrived and were too tight. The shirt is of also of a very poor fabric quality and feels uncomfortable to wear. The suits both arrived scrunched up into a bag and are very badly creased and not of a standard you would expect after paying over £600. They have a “perfect fit guarantee” which says you can take to a taylor and they will pay for the adjustment and if this is not possible they will remake the suit. I took the suits to a taylor who confirmed the suits cannot be adjusted as there is not enough material. I then followed the procedure to raise a ticket but have had no response other than an offer to pay for dry cleaning for the badly creased suit. No details on how to return the suits to be remade or any offer of a refund.

I ordered a custom suit from the hockerty.uk website; the product that I received did not match the style options that I ordered, and had visible damage. I contacted customer service and they insist that I am responsible for return shipping charges, which is directly contrary to the UK Consumer Rights Act.

Unfortunately, despite owning the hockerty.uk domain, they are very coy about actually having a business presence in the UK; some filings list a bogus "WC2N 5DU" postcode for central London, with no specific address, and you'll notice that their website goes to great pains to avoid disclosing any kind of phone or postal contact information. It has all the hallmarks of a scam, and I wish I'd paid more attention to them and their terrible online reputation before ordering.

Hockerty are trying to state that the shoes come under their tailor made policy, however the shoes where not tailor made, so personal measurements where given by me and neither requested, to buy their shoes all you do is select a size and style, like any other shoe shop experience, I have requested a full refund and they are not responding, this is what I get from them

From: Loreto Grosskopf

Sent: 3 August 2022 15:42:16 BST

To: linden. [protected]@btinternet.com

Subject: Re: Support Ticket #[protected] - [KFM-CSBVQ-276]

Dear Linden,

First of all congratulations for your wedding, and sorry to hear that it arrived later than expected : (I am sorry to hear that you are not happy with the quality of the shoes you recived, I am quite surprised as most of our clients are very happy with them.

May I ask you if you can explain a bit more what issues do you find on the shoes? Can you send us some pictures to documentate this? Do they fit you well?

kindly note that our policy (https://www.hockerty.com/en-us/info/legal/) does not offer a refund as a solution since every product is 100% individually custom-tailored and handcrafted just for you. This is standard practice for custom-tailored products as there is no resale value.

For further questions, do not hesitate to contact us again.

Best regards,

Ordered a suit and boots late March, website was advising 30 day delivery but once payment was processed, I was advised of delays. Hockerty website is still advising 30 day delivery for new orders, but I'm coming close to 2 months since my order and I can't get an ETA on when it will be delivered. Suit was purchased for an upcoming event, allowing almost 3 times the delivery period advised, but now not sure if it will arrive in time and whether I have to buy a new suit elsewhere. Boots arrived, are comfortable and look good, although they came with pull loops despite being specifically ordered without them.

I took a screenshot of their Chat Bot yesterday that states "It normally takes only 18 calendar days between you placing your order, we producing your garment by hand, and you receiving it at home. We are the fastest company in the world delivering custom made to measure clothes." Compare that to your Customer Service Team who told me on the 9th of May when asking if there's any chance I'll get my order by the end of the month "There is a chance, though how probable that is, I am afraid I cannot say it...", and then on the 16th of May "We think it could be possible to deliver this in around a couple of weeks. That is an estimation based on the information we have right now." How can you legally still be making promises of 30 day delivery in order to make a sale, to only then inform the customer of the actual delivery period once payment has been made?

We ordered our suits back in February for our wedding and when they arrived in March they were firstly of the most poor quality. After speaking to a well established tailor he explained how the suits haven’t been made correctly for the measurements given and the material is not what it states to be in the sample.

One of the suits trousers was for some reason so small at the ankle the man could not fit his foot through to even get it up his leg so we sent it back and asked for a remake in early March. Hockerty requested new measurements and additional measurements which we provided ASAP and they said the new trousers would take 3 weeks to come. It has now been 6 weeks and we have no idea when the new trousers are coming. Our wedding is in 5 days so we have had to pay hundreds of pounds for new suits due to the delay.

Hockerty barely reply to emails and have refused to give a time frame of the new delivery of trousers and refused a refund even though their website states items arrive within 30 days (I have screenshots of this).

Ordered custom shirts. I entered measurements as requested by their website. Unfortunately, the size of the shirts were too small (and thus, unable to take it to a local tailor). Hockerty also makes you jump "hoops" and asks for pictures. After slow replies once you open a ticket, they will eventually offer to remake shirt. But this is the "kicker, " the customer has to pay for the shipping to send the original shirts that made in the wrong size (keep in mind, it was their fault).

Besides their "Guarantee" being deceiving (they will show you the fine print where the customer is at a disadvantage), the fabric is not 100% cotton (as ordered). You can literally see through the so called "cotton" shirt.

Therefore, do yourself a favor, research other competitors that will customize your clothing accordingly (there are many). Hockerty is a total scam!

If I could give this a zero star, I would! Firstly, I ordered a suit jacket and pants from their website with all the measurements included. When I received the suit, not only was it very poor quality material, but it didn't even fit correctly. I tried multiple times to tell them that I had to return it as I was very dissatisfied (to say the least), but they refused to do so, and wouldn't even alter the suit without a charge! Beware of this crooked offshore company that is unethical and does not care about caring for their customers at all. Do not purchase any clothing from this site!