Tata Docomo
Reviews and Complaints

I had a data pack which was ending on 24 November of 5rs which was ending on midnightso my complaint isthat when i was using internet i was beingcharged from my balance even when i had data bal left and i didnt open any payable sites nor icalled any one then also i ws being charged 150.60 from my main balance after i finished using up my internet i had data balance left in myaccount so i request you that the deductions that are made from my simtotally and i request u to refund my bal as soon as possible. my no7276879866 if we buy data packs then you dont have the right to deduct the main balance till our data balance doesnt get over my data balance was not yet over then also i was being so rudely charged there is u dont have the right till our data bal gets over our family uses 20sim cards but due to your poor service there is a question of using your service or not.

I opted for tata broadband agent to get a Internet connection on 01/08/2013.

Agent name : Ajit
Mobile No: [protected]

I gave him 600 Rs for internet installation and all the documents. He said he will install inetrnet in 3 days. Now its almost 20 dyas i didn't get connection and when i am trying to call he is not picking my phone.

Also, When i tried to reach his team lead named and his manger also they are not respondng and last 4 days i am informed that they will connect it in half hour, enginner left office to get it connect in 1 hour, they will get it done next working day first half..etc.

Tem lead name: mansoor

Manager name: Shailesh dashrath
email: shailesh.[protected]@tatatel.co.in
phone:[protected]

Also, another tatadocomo agent in same area said that company is providing net connection free of cost in my vicinity. Ajit duped me and will not return my money.

I called on customer care they are asking why you paid without any receipt?

Customer care: This is your fault that you have given an agent 600 rs without asking him, his ID proof and Employee code.

I went to complain at service center, their response is that they can't lodge complain and called(Ajit on call) he said he will return money 2 in days.
After discussion on call between CC executive and Ajit, Ajit told me sir 600 rs in not big amount why are you getting worried.

He has not returned my money yet.

Agent name : Ajit
Mobile No: [protected]
Location: Wakad, Pune-411057

I have already sent 10 mails on below given ID but no response.

[protected]@tatatel.co.in
appellate.[protected]@tatadocomo.com
[protected]@tatacommunications.com
[protected]@tatadocomo.com

Regards
Alok
[protected]

i am reacharg with my hdfc credit card on my tata docomo number [protected] with Rs.84/- my credit card balance has been debited but my tata docomo nunber not sussec fully reachag so i need refund or my balance.

time and again requesting send failure and sorry we are unable toprocess yours request as the requestfor porting does not origin from the sender mdn please check request number and try again
why yours company not allowing me to go urs service not satisfactory to me just bogus and false promises by urs people

Before some day my sim card has been rejected.Whose sr.No. Is [protected] and msdn. [protected] and PUK code. [protected] please activate this number.

Respected Sir,

I am a regular user of TATA DOCOMO Service, but yesterday automatically SIM REJECTED is showing is my mobile.
I had tried the SIM on other phones and the problem persist.
This SIM is very IMPORTANT to me, and it has approx Rs55.00 too in it.
I want you to plz resolve my problem.

my no is [protected] (SIM REJECTED no.)
Name : Raj Kumar Srivastava
Address : Alambagh, Lucknow
ALTERNATE NO. : [protected]

sir,
1. I am recharge with RC-46 on 18-02-13 for call rate 1.2p/2 Sec validity 12 week but now my call rate is 1.2p/1s. my promo is stop between 8 or 9 week ( it is for 12 week).
2. i received a sms " full se vi jata talk time RC 55 me 65 with life time validity " on 27 Apr 13.
i am recharge with 55 on same date but No talk time credit my account.
3. i am contact to customer care approx 10 to15 time, and received a call from [protected] number (tata docomo care) on 01 may 13 but my problem is not solve.
please cheek and solve it

Today(28/03/2013), I activated a Rs. 2 daily pack from *141# at about 12:07 a.m on my Tata Docomo number [protected]. I have done this numerous times before. But to my surprise a Rs. 10 weekly pack got activated. Connection to the customer care is cut off. The online complaint registration doesn't work. Going by the saying of the company that says unconditional refund without question, it is really ironical that as a customer it is impossible for me to prove that indeed I activated the Rs. 2 pack but the Rs. 10 pack got activated considering that I am going to get a reply which says I activated it by myself which isn't true. The sufferer is always the customer.

Dear Sir,
i cannot use ur internet servises in yahoo mail when i open the compose mail box i cannot oprate it.it shows to me browers unable to connect.i m a new coustmer of tata docomo post paid . please solve my problem as soon as possible.i often call to ur coustmer care servise they even could not help me out of this problem.my tata docomo number is [protected]...

Regards Sandeep Bansal
Contact No.+[protected]

I am Sateesh. I am using Tata docomo. My mobile number is [protected]. I haven't requested for activating any services or not download any mobile apps on my number and they simply deducted an amount 7.31 rupees without my permission on 11 jan 2013. Whats the problem with this network man? Same thing happened for me in the past for another number of mine. This type of things are the major reasons for the customers to shift to another networks from tata docomo. It decreases the credibility of the network. Give me my balance back. Solve this problem as early as possible. After using my balance i am definitely going to change my network and i won't prefer this network once again in my life and i will tell my friends also not to go for this network.

I have changed from vodafone to Tata Docomo, my mobile number [protected], Tata Docomo is more worse than Vodafone. Every time the internet gets disconnected and i am getting thousands of popup messages and offers every day. Plus the service goes to roaming when i am still in mumbai city. Please dont take tata Docomo services, its a night mare.

SIR, MY MOBILE NUMBER IS [protected]. MY 30 RS BALANCE IS DEDUCTED FROM OUR MAIN ACCOUNT ON 1 DECEMBER TO 16 DECEMBER FOR SERVICE CHARGES. PLEASE 30 RS REFUND SOON.

Dear sir My tata docomo GSM prepaid no is [protected] haryana circle in my named aman Gupta. this del no i used in this company last 1.5 years continue.but i faced network problem in last 4 months continue.so i have not used this del no in network problem in high level.i call to customer care in many times and visit in your outlet for this problem.but company not solved it company my del no closed services without my information .first problem faced is network and second problem is my services closed no any information in my no any incoming and no any outgoing. in my no balance is 1945 approx this is main core balance. in my no when balance so then also company closed outgoing no any information me. i call to customer care but no any solution dear sir pls active my no soon because this no is very old and in this no balance is 1945 so pls solved my problem this no is very important for me.this no is old. i have not received any Sm's and call for you company why my this no services decative.without information. i have not give any request for my del no deactivate. so dear sir pls service active my no soon with my main balance is 1945 approx. my alternate no is [protected] and [protected] aman Gupta haryana

I have purchased one TATA DOCOMO PHOTON + dangal(CDMA) from TATA broad band office, Regent city park, 76/A Sector v, salt lake, kolkata . on 03/10/2012 & one Mr.BUBAI ([protected]) came to my home on 03/10/2012 & installed that very dangal . i have paid Rs. 1299/- as the price of the PHOTON+ dangal to Mr. Bubai, but he did not issued me the receipt of Rs.1299/-. Instead he said me that your receipt of Rs.1299/- & your free gift ( one laptop bag -- as committed by the executives of above outlet whose names are Mr.SOUVIK --[protected] & Mr.ARUP-- [protected] ) will be sent to you via courier service. But till now that very cash receipt & the free gift Laptop bag not received by me .This type of cheating is very unexpected from renowned TATA company . Please take urgent remedial action so that save other customer from their harrasment like me .

Mr. Sridhar one of dealer from connect india took my document for the migration of prepaid connection to postpaid stating that it will be done in 5 working days and giving me wrong tariff plan! Plz take action against him as he has taken money of amount 850 and not yet given me the service! And more their was a deduction of currency from my main balance without any intimation of mine! And when I coll customer care of tata docomo they don't response to my coll! Plz take some serious action against them so that they should not repeat it again to anybody! Thank you!

sir lam a tata docomo customer of tamilnadu [protected].l got a sms from tata c-care stating:Get Rs 63 pack and enjoy 2.5GB free internet usage valid for 30 days beyond free usage you will be charged at 10KB/10p.
On believing that l have activated the 63rs gprs pack using my main balance by dialing *198#.
But l got only 1Gb data after activation, l have requested customer care but no proper reply.
It is not my fault, l have activated the pack by believing the sms send by tata docomo cuscare.
Please provide me the promised data of 2.5 as stated by c-care sms.
Thank you

TATA Docomo is taking every opportunity to cheat customers by way of

1. Charging one paisa extra although they claim 0.5 paisa / second. i.e. if your call time is 30 sec they will charge 16 paisa against 15 paisa as well as charge 17 paisa if your calling time is 31 seconds.

2. Charge 10 paisa at a particular intervals in a day i.e. 10 paisa X 10 times in a day if you insert ur card in a smart phone like Nokia E72.

3. charging 73 paisa for a 10 sec. call.

4. Charging 10 paisa/call if you call anyone even if the other party has never picks up the call.

5. They will call us from a +911 number and if we pickup, we hear a ring tone as if we call somone and when you cut they charge 60 to 90 paisa.

They will be changing their startegy between 1 to 5 on a day today basis and suck your money from your mobile card.

So all are requested to monitor the balance after every call and dial the balance (if the balance is Rs.120.46, dial 12046 and cut it as soon as possible to keep it remain in the dialled list)and report the cheating acts to the TRAI(as of now I feel it is only a rubber stamp organisation, not taking any action against the erring operators)apart from posting the same in complaints board.

I have recharged for Rs 56/- on [protected]. and received sms as under:

Hi! Recharge of Rs 56.0 is successful, Current balance is Rs26, TransID:[protected]-Tata Docomo.Recharge at ...Sender: DOCOMO :Message Centre +[protected] Sent: 22-Feb-2012
08:46:54 am. But i have not received benefit of 1ps/ 2 seconds (for 180days)
When I contacted Customer care on 121-1-9. I was told there is no record and call again after 6 hours.
Service is very bad. Please help. Suhas Kandule, Wadgaon Sheri Pune-411014 India. Cell No. [protected].

My cell number is: [protected] and i had applied for do not disturb service by sending s ms at their mobile phone service center and also by calling at number: 1909 and at number 121 on date; 11th; february - 2011 even after that they are sending disturbing s ms and by cheating they activated some service without my consent and deducted its charges which i am asking to be refunded but even after sending e mails and phone calls at their service and nodal services i have not received my money back, i am sending my complain to their service center since 27th;november - 2011 but not getting proper reply so i request to provide me justice. My e mail address is: [protected]@bsnl. In

SIR, MY MOBILE NO IS +[protected] FROM MAHARASHTRA INDIA. THEIR WAS A DEDUCTION OF RS.1.0/- DAILY FROM MY MOBILE FOR RENEWAL OF SOME CRICKET PACKAGE, WHICH WAS AUTOMATICALLY ACTIVATED ON MY HAND SET. THEREFORE CONTACTED THE CUSTOMER CARE FOR DEACTIVATION OF THE SERVICE. BUT I WAS TOLD BY THE CUSTOMER CARE EXECUTIVE THAT THEY DON'T HAVE ANY SUCH INFORMATION OF PACKAGE ACTIVATED ON MY NUMBER AND TOLD ME TO CONTACT AFTER 24 HRS. AGAIN NEXT DAY I CONTACT THE TATA DOCOMO CUSTOMER CARE EXE. MR RAJESH. I TOLD MY SAME PROBLEM.HE ALSO REPEATED THE SAME ANSWER THAT THEY DO'NT HAVE ANY INFORMATION OF PACKAGE BEING ACTIVATED ON MY HANDSET. I GOT FRUSTRATED AND I WARNED HIM TO DEACTIVATE NOW ITSELF OR ELSEWHERE IS WILL COMPLAINT THE MATTER TO HIGHER AUTHORITIES . HE TOLD ME TO CUT THE CALL OR OTHERWISE WE WILL DEDUCT THE COMPLETE BALANCE FROM MY MOBILE. I TOLD HIM SEE I DON'T HAVE TIME TO CALL U EVERY DAY, SO WHAT EVER U CAN DO TO DEACTIVATE THE CRICKET PACKAGE PSE DO. HE DIDN'T LISTENED AND CUT CALL. THERE AFTER I RECEIVED A MASSAGE "THANKS FOR CHOOSING THE SMS PACKAGE U HAVE BEEN CHARGED FOR RS.80/- "