Tata Docomo
Reviews and Complaints

one of my sim card -[protected] is locked . i need its PUK code to unlock the sim. several times i called customer care from other docomo number but each time it said " all representatives are busy" and call disconnected.
i dint know what to do.

pls provide PUK for my sim no - [protected].

my alternate no is -[protected].
email id - [protected]@gmail.com.

regards.

Dear sir,

My name is SHAIK Zakeer basha I'd proof is my brother i have use tata Docomo 1 sim card for last 7 year-8 years. my number is +918712328121is continuously work for lat 7 to 8 years unfortunately closed my all services. my sim card still show insert sim card. and no network come in my sim cards. my all banking service/gas services and all important work still pending. i have very disturbed. so please help me on this matter no customer care are available. we r very disturbed please help me. my current e-mail [protected]@gmail.com
thanking you,
SHAIK Moulali.

Dear sir,

My name is markandey Kharwar. i have use tata docomo 2 sim card for last 7 year-8 years. my two numbers is [protected] & [protected] is continuously work for lat 7 to 8 years. Many company says me Docomo has shut down her company pleae move it. then we have giving the request on porting. then company says me we have give you 1 gb data daily and please no port. then we r satisfied. but after one month his is closed my all services. 03-12-2017 to till date my two sim card still show emergency call. and no network come in my sim cards. my all banking service/gas services and all imprtant work still pending. i have very disturbed. so please help me on this metter.no customer care are available. we r very disturbed.please help me. my current no working in Aircell company. mobile no is [protected].
thanking you,
Markandey kharwar-[protected].

Jan 6, 2016
Incoming SMS on International roaming
My mobile number is [protected], and presently I am in Kuwait. I want to keep my DoCoMo number active, hence I do recharge frequently. My complaint is that I am not getting any incoming SMS which is sent from India.

Please look into this and do me the favor at the earliest.

Thanks & Regards,
Amith Raj

Hello,

I've recently moved to Belgium and I find that my Tata DoCoMo (number [protected]) is catching network of its allied service provider "Proximus". However I am not receiving any of the SMS that has been sent to my base number. Please note, I haven't yet recharged with any of the special tariffs yet.

Kindly let me know the resolution to overcome this issue.

Many Thanks,
Subhodip

Dear sir,

My photon no [protected] is not being charged since 13th july. I have tried several times from my paytm as well as from my internet banking of icicibank but the same is not being charged and transactions are being reported as failed.

Neither their "service call centers are able to give any help in this regard,,. I used to get my above dongle charged for 1 g b or @ g b but the same is also not available on their site since I had not done any transactions from their site, so they are not entertaining my requests.

Dear friends
We two tata docomo postpaid numbers ([protected], [protected]) for my company and also blocked internet connection facilities by my request. Last month we are requesting to plan change for internet facility to this number [protected]. But they are unblock my internet facility and didn't change my plan. Finally I got bill amount rs 1867/-. This not my mistake. It all are done by their customer care service executives. They are cheating us. So, friends don't buy tata docomo postpaid connection. My numbers: [protected], [protected]. Plan rent 199/-. Upgrade request for [protected] is 399/-

Note : friends I already paid usual plan rental (199+399) for these numbers. But they are asking remaining cheating amount.

Contact : [protected]
Email : [protected]@damoagro.com

I have been a customer of Tata photon plus (Photon no.[protected]) since 4 yrs and have been suffering from its poor service from the very first date. I had repeatedly called the customer care telling them about my problems. Only once a technician came to my home to check the problem and then later told that its all ok and I knew it very well how badly am suffering from its tortoise like speed. Second issue is the company offers you a plan and sends bill twice or thrice of it. Whatever services they promised they not fulfilled. I am getting less speed and paying more money to them. Tata Docomo cannot provide the offered speed and it is always getting disconnected, sometimes not getting connected at all. Speed is very pathetic, this is a total waste. If there is some urgent work I have to request a reload pack for Rs.350.Just imagine, paying 350 every alternate day. Tata Photon is the worst investment I have ever made. I have complained in the past and they told me that their system is showing good speed on my connection while I am not getting the same speed.
HEREBY I WANT TO DISCONNECT MY TATA PHOTON PLUS PERMANANTLY. Photon no.[protected]
Email – [protected]@gmail.com

Sir/madam,
My son mistakenly blocked my Tata Docomo SIM on sunday(7.8.2016). Now I was not able to make a call.And also I am not able to find the number on the back of my sim card, because the card was scratched. So I could not contact with customer care.The details are given below:
Tata Docomo SIM NO: [protected]
Name in Address Proof: M.Sooriyamoorthy( my husband name)
Address given at the time of buying the card: 7/26, NIT Quarters, Duvakkudi,
trichy-15

Kindly do immediate action.
Thank you.
by
P.krishnaveni
Contact No: [protected]

Dear sir / Ma'am

I am Arif Alam and I was using a Tata Docomo Mobile Number which is suddenly stopped working because of some scratches on the chip. My Mobile Number is "[protected]" which is Maharashtra Number. This is my most important number as I am using this number everywhere as well as for my Australian Visa Immigration. I want to get this number any how. Currently I am in abroad(Qatar) and I am unable to visit any Tata Docomo Center.

Can you please let me know how can I get this number as soon as possible?Will it be possible to get a new Sim Card with same number by any friends if he submits all the necessary documents with my delegation of authority letter? What are the necessary steps I can take being in abroad to get the same number? Please mail me the details on my email id mentioned below. You prompt response will be highly appreciated.
Email : [protected]@gmail.com

Hi Team,

I had around 800 MB of 3G data and a balance of 250 bucks in my number [protected]. After that I recharged my number with RS. 15 and added 75 MB 2 G data. in 2 days the 75 MB got consumed and post that all my balance was cleared up saying i had activated 2 G hence my 3G data pack has been removed and i am left with 12 bucks in 2 days. When i called the customer care they said this is the policy and didn't even registered a complain and for that call too the company is charging me and post that they are not ready to register any complaint which is completely insane. When i asked for supervisor details the customer representative asked me to call again at another time. This is not the kind of response i expect from a customer care guy. A;long with that why i was not notified when my 3 G data plan was revoked due to the new recharge atleast i would have managed to recharge again and saved some account balance of mine which too got lost due to the data pack getting over.

Thanks
Piyush

Hi team Kindly help support for this pathetic service of tata docomo 1. At the time converting prepaid to postpaid connection of data docomo . Tata docomo excutive called me offer post 245 plan 8hr voice call 3G 1GB and 500+ msg free but they are activated 399 plan that also without my knowledge. 2. without information my phone was barred and when im try reach them are not responding properly . 3. today outgoing incoming both not working Kindly pussport for this worst service of TATA DOCOMO Conversation mail attached Dear Sir/Ma’m, We have received your e-mail regarding billing address dated 20-Nov-2015 for Tata Docomo number : [protected]. We are sorry for the inconvenience caused and we assure you that your problem is being addressed. In this regards, we would like to inform you that we have registered your request with the docket number [protected] and the expected resolution time for the same is 23-NOV-2015 18:22. Please save your docket number in case of any requirement for reference. Thank you for giving us an opportunity to serve you and hope we have addressed your concern. If there is anything else that you want to share with us, we are all ears. You can call us at [protected] or write to us at [protected]@tatadocomo.com. Warm Regards, Sai Raj, Tata Docomo. We would love to hear from you, Click here to share your valuable feedback. Note : The feedback link will go inactive in 3 days. Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo - [protected](toll free) * We are also accessible from non Tata mobile phones on [protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: [protected]@gmail.com Sent: [protected]:50:53.0 To : [protected]@tatadocomo.com Cc: null Subject: worst service tata docomo in Bangalore location~~M24946527 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ HI Team I got call form your team converting to prepaid to postpaid connection. At the time of conversation they offered me 245 monthly rental and 8 hr voice call and 1Gb 3G data + 500 local and national msg free now but *active plan is 399 * *number [protected]* *I Have given my local address for billing purpose then also my phone outgoing calls barred .* *Billing address * *Prakash * *House no 38, 18th Maim* *J P Nagar 5th phase * *Bangalore [protected]* Can any one help me this worst service for activating my postpaid connection of the *Great TATA Docomo * ¿¿ Regards Prakash Best Regards Prakash [protected]

rupa mahesh doshi Reply| To: Tata Docomo Customer Services ; Mon 10/26/2015 4:32 PM Dear Sirs, Your reply is not acceptable to us. Instead of resolving our first complain by 26-10-2015 as promised from your end, you have taken fresh complain and now you are going to resolve it by 29-10-2015! this is not acceptable to us at all. This is total negligence on your part. We again request you to resolve this issue immediately with no further delay or please take back your device, we are no longer interested to continue your services. I am attaching our previous mail for your ready reference as follows: COMPLAIN REGARDING BROADBAND SERVICES mahesh doshi Reply| To: [protected]@tatatel.co.in; Mon 10/26/2015 2:51 PM DEAR SIRS, WE HAVE PURCHASED NEW BROADBAND CONNECTION AT OUR HOME WITH GOOD IMPRESSIONS REGARDING YOUR COMPANY AND ITS SERVICES BUT UNFORTUNATELY, THE FACT IS OTHERWISE. YOUR PEOPLE INSTALLED BROADBAND DEVICE AT OUR HOME ON 30/10/2015, BUT IT WAS OUT OF ORDER ON THE SAME DAY. IN RESPONSE TO OUR COMPLAINT, WE RECEIVED THE MESSAGE AS BELOW: "THE SR 198 - TYPE TROUBLE TICKET HAS BEEN RAISED ON [protected]. YOUR REFERENCE NO. IS [protected]. WE'LL RESOLVE YOUR REQUEST BY 26-OCT-15" BUT THE ISSUE IS STILL NOT RESOLVED AT ALL. WE ARE NOT EXPECTING THIS TYPE OF POOR SERVICES FROM TATA DOCOMO. I HOPE YOU WILL GO DEEP INTO THE MATTER AND RESOLVED THE ISSUE IMMEDIATELY TO OUR SATISFACTION. -RUPA MAHESH DOSHI ________________________________________ From: Tata Docomo Customer Services Sent: Monday, October 26, 2015 3:50 PM To: [protected]@HOTMAIL.COM Subject: RESPONSE FROM TATA DOCOMO Hi! Greetings from Tata DOCOMO! Thank you for using our services. We regret for the inconvenience caused to you. We would like to inform you that your complaint has been registered for the given number 66741187and the reference number for the same is [protected]. This issue would be resolved by 29-OCT-15. We request you to kindly make a note of the reference number for your future correspondence. For further clarification or feedback, please feel free to call on our tollfree helpdesk [protected] or email us on [protected]@tatatel.co.in Assuring you of our best services at all times. Best Regards, Customer Services - TATA DOCOMO

I had recieved a call from chandigarh from a tata docomo store offering me to port my airtel no. [protected] to tata docomo but i refused the proposal bcz i cant switch off my no for even one hour as all of my business takes place through calling but they promised me that they would deliver the sim within half hour of activation and my incoming wont be affected so on this condition i told them to port my no. to tata docomo. but it has been 5 days since my no has been ported i hvnt recieved my sim. all of my business has been affected badly and my no. is switch off from past 5 days. ffirstly they told me that sim has been courired but its since 5 days i hvnt recieved it ..i am totally out my mind at the moment nd want to register a consumer complaint in consumer forum against the pathetic company TATA docomo..
the no. from which i used to recieve calls to get my no. ported is [protected]. they doen'st pick my call now

On my tata docomo no. Vas services are automatically activated. Even if mobile is kept in locked mode on table the service is activated. Today i made recharge of 100. Immediately after recharge buddy chat service is activated deducting rs. 50.
While i was explaining the issue to customer care, they say you have activated it seems like a magic to me. While taking to customer care live astro service is automatically activated. How did that happened? (I guess black magic from tata)
For activating service one need to dial 533013 or 543216, i never dialed these nos.In past year. So this is clearly cheating.
Tata is cheating with mobile users by activating vas services automatically.
There is no issue of 100 rs. But cheating is unacceptable and this has happened twice with me.

I am from Valsad, a city in Gujarat.This is a complaint regarding a Tata Docomo outlet situated on Station Road, Valsad,

I am using multiple phones/sim cards, one of Tata Docomo and one of Airtel. I have been a customer of Tata Docomo since last 3 years but it seems that they lack basic sense of how to handle a customer's request and . They were literally having no standards and not even educated I feel. Worst was that they were mannerless and lacking any discipline. I went to the franchisee to know various deals of the schemes available for the call charges. When I asked the receptionist, she was so busy with her phone that she didnt even talk to me properly and gave me a page which listed the packs which as handwritten. When I asked the difference in 2 packs which had similar configuration, she showed such an attitude that was impossible for anyone to bear. I felt humiliated. And after I asked gently once again, she said 'Bol to dia, kitni baar bolu'. The arrogance was over limit.I asked about the head of the office. She didnt replied. I had to shout at her then. I told to recharge my phone as I didnt wanted to create a scene. I come from a well educated family. These people attending customers looked like they came from some slums. Atleast their attituide was like that only.

This is to inform Tata Docomo's authorities that if you cant hire proper well educated people to attend the customers, please dont hire people at all. I am sure you guys have customers who are well educated and come from a reputed family. This was one of my worst experience. All these are just big names lacking commonsense of how to deal with a customer or show respect. After I left the shop unsatisfied, the girl and her colleague were laughing then inside. I might also populate the forums and other places where I can share views.

If I talk about Valsad area, in contrast to Tata Docomo, I have always been satisfied by the service provided by Airtel people. They are well behaved, dressed in uniforms and disciplined. Looking forward to make a number portability if nothing else.

My Tata Docomo Number is ([protected]).Previously I have used this no in airtel and then i have ported out to docomo after my due amount and then i used in TATA DOCOMO service for more than one month.Suddenly my incoming was aborted and then i have contacted docomo customer care service then they told me that my previous airtel bill was not paid.so they aborted my incoming calls.And immediately i made my bill payment..I want to know that why the airtel interviened during my TATA DOCOMO usage after cleared my pending payments also why airtel and docomo hesitated to activate my service.If you given such kind of poor service then why you are conveyancing other network uses to TATA DOCOMO.If i have not recieved solution of activation of sim for the same number([protected]) within 24 hours then i wil take it up legally and will forward my experience with TATA DOCOMO in social networks...

Me
To appellate. [protected]@tatadocomo.com
Feb 15 at 7:46 am

On thursday, february 13, 2014 3:31 am, parivesh agarwal wrote:
Sir,
My cell no is [protected] i had applied for mnp from docomo to airtel on 21 / 01 / 14 n it got converted to airtel on 23 / 01 / 2014 with port code as tb697248. . But till now my docomo sim is working n when i talk to airtel costumer care they tell ur no is converted but not realised from docomo. .

Please get this problem solved as soon as possible as i am having very much problem get my no realised and get my docomo sim cancelled n airtel start. . . If my problem is not solved till monday am going to write to consumer form. .
Show message history

Mr. Marut,

I addressed my issue in the last mail.

Just 5 minutes ago, I got a call from same number which is - [protected] and the Abuse language was over and above the heights this time.

She said - take the complaint back otherwise, I will have to regret it later along with a huge round of abusive language. (In Hindi).

I am forwarding the entire case to several authorities available online and offline.

I am scared now! Indeed, I would seek police protection as well.As she said that I will have to be guilty of me complaining against her.

If anything happens to me, this girl will be responsible for the belongings.

On Tue, Feb 4, 2014 at 12:18 PM, Sumit Arora wrote:

Hi Mr. Marut,

With respect to our earlier communication, I am writing this email to know and understand what is Tata Docomo services all about.

I had been using a number (Account No. [protected]) and having dues of around Rs. 8034/-
Issues faced -

1) I was charged unnecessarily for roaming charges while at the time of buying the number, I was told that there will not be any charges for the 3G Dongal Sim.I am not able to understand that the office executives, who are the face of tata docomo are making false promises and commitments.

2) Though I was charged excessive due to roaming charges; my bill went on adding on every month which was much above my designated credit limit.My question is - WHY ?

3) This one is just UNACCEPTABLE. I got this call in morning from a girl at around 9:30 AM on 4/2/2014(dd/mm/yy) and says that I am calling from "Delhi Police department". She said that I had been guilty of some legal case and necessary police procedures will be conducted with me.Also she told me to call to a person who is a lawyer and she is taking care of my case.

After that I got continous calls from this number.As I picked up one, she said - "Teri Fatt Kyun Rahi hai" (Vulgar Language) in a very aggressive manner.

My question here is - Are these the services of Tata Docomo ?

We become Tata Docomo customers to be mentally assaulted ?
----------------------------------------------
Details -

Got Call from - [protected] (Saying from Delhi Police Department)
Had to call on [protected] (As suggested by the above number)

My solution to this query is - Ï want an apology from this GIRL who said Vulgar words to me.Otherwise, I would love to take this on Law grounds.

Looking forward to your response!

--

Thanks & Regards,

Sumit Arora

I am using Tata Docomo prepaid connection mobile no ([protected]) for the past 1.5 years. Suddenly on 11-Dec-2013 i got a message stating that("your services are barred on non receipt of document"), after that I am unable to call or receive any more, I was surprised and called customer care. I was told to submit address and id proof documents. But how come without any notice the service will be disconnected just like that ? I was told that they have no information regarding this, the reply was "sorry for that", and service can not be resumed and you have to resubmit the documents. Their behavior is so rude towards the customer.

I HAVE JUST ONE QUESTION "CAN ANY COMPANY DO THIS WITHOUT PRIOR NOTICE AND ACCORDING TO THEIR WILL?"