TD Bank review: overdraft fees 186

To those you mock all the people who are having issues with TD bank, may your job get taking away and you need to live day by day. DO you have any idea what it is like? You need to feed your children so you go to the grocery store 2 days before your check is in so they can eat and hope and pray it does not bounce. Do you think these people want to live like that? The main point of this whole friggen thread is no bank should use creative accounting in order to screw thier customers. They should not change the dates and post dates of anyting. It should read as it hits the account. Yes managing your checkings is key but they live day to day because they have to so they can survive. Just don't sit there and post like you are so high and mighty. I bet you do some stupid things to becuase you have too. No one is perfect...

I have had a TD Bank account in Massachusetts for 15+ years back when it was Salem Five Cents Savings Bank (at least two mergers ago) and never had a problem with overdraft fees. I had written a $250 check to an heating oil company on monday and had made a deposit of $385 on that same day and the account had $78 in it at that time. I did expect that the deposit would beat the check debit to the bank but as it turns out it tied. I'll elaborate. Over the course of that day and the next several small dollar amount debit card transactions occurred (each less the $10). I checked over the course of those two days and the debits from the second day (first day's debits hit on second day), check, and deposit had not hit the bank. Third day comes along and TD Bank decides they are not going to process the transactions in the order they occurred but rather in this order: check to oil company for $250, each of the debit transactions from the second day (one for $5.09 and the other for $5.83 and an authorization for gas for a $1), and THEN the deposit of $385. Now they didn't deposit the entire check, they put a hold on $285.00 and deposited $100 (with the teller saying to me after the fact that they additional $285.00 would have gone through on the 4th day) so doing some math they started at $78 and subtracted $250 to give me an overdrafted account of $172.00. They charged a $35.00 overdraft fee immediately at this point. Next they then hit the account for the 3 debit transactions of $11.92 total and charged an overdraft fee of $35 EACH equals an overdrafted account of $288.92. So finally now they go to process the deposit (partial of only $100 because they put a one day hold on any amount over $100) and I end up with a negative balance of $188.92 as of today. The real killer is that their own online banking service (i.e. where I check my statement online) showed me today that I had a POSITIVE balance of $57.00 so I went ahead and used my debit card again today for 3 more transactions (I hadn't checked my statement at that time) so now the bank is telling me I'm going to get WHACKED with 3 more $35.00 overdraft fees! I called to discuss this and was told it was my fault (somehow - they didn't give me a good reason why) and that they always process debit transactions the next day (later changed to over the next two plus days) even though the debit transactions I was talking about with her and that I mention above have always gone through on the SAME day since they were point of sale transactions. No explanation of why the check processed first and not the deposit. I was told they would not refund the fees. Now I am forced to have to stop direct deposit of my paycheck so I can make sure I can pay the rent to house me, my wife, and our four kids another month and bring this account positive JUST so I can close it and tell TD Bank to go stick it in their hats. How is this legal? WHY is this legal? Is there a class action lawsuit I can join or is there a lawyer out there interested in starting one?

For filing a suit against them for their ridiculous fees, go to bankoverdraft.com and file our complaints, maybe in numbers we can take a stand. I had them emove my overdraft so if I was over I would be declined. Conveniently my charges went through to the tune of $455.00 in 2 weeks time. TD is horrible, this included taking my direct deposit of my child support to leave me in the negative for the next week thanks TD. It must have been my mistake...not yours how convenient.

psuguy58 - I'm guessing you're an unfulfilled, little forum troll who likes nothing better than to immediately take a condescending (type define:condescending in Google because I'm quite certain, judging by your horrific butchering of common grammar and your obvious haste in reading my post above, you have not the literacy to comprehend the term. Cretin!) or downright hostile attitude to ANYTHING anyone posts simply to make up for something (feel free to substitute "girlfriend", "wife", "boyfriend", "mom", "brains", "soul", "compassion", "taste", "restraint", etc... for "something here) YOU lack in your life. Are you with me so far or do I need to draw pictures for you? Far be it for you to actually be helpful in any manner, you would rather demonstrate to the entire internet world what are ###ic buffoon you really are. Did you eat paint chips as a child? (That's a movie reference in case you're as stupid as you come off). Try reading the post carefully next time, or in your case, I guess have someone explain it to you three or four times so you can "get" it.

I thought it was obvious psuguy58 that I did and will. Yeah, sure you do psuguy58 - we all believe everything YOU say. I'm 6 foot 5, blond hair, blue eyed and weigh 215. Prove me wrong. Please, nobody here has heard of the trouble banks get into because of bull@#%& fees? The 1000's of complaints. the lost class action lawsuits? You mean to tell me forcing everyone to opt OUT of some kind of wonderful overdraft program that isn't "protection" but rather allows you to overdraft your account on debit transactions giving you exactly 24 hours to put the money back in before they dun your account for a fee isn't sneaky? Burying the opt out notice in all of the TONS of literature they send every single week wasn't calculated? Are you people really so naive to think the bank cares about you and hasn't sat down in meetings and figured out how much money they will make by deceptive practice? PLEASE! Wake up - and smoking is good for your health too. Why isn't that wonderful program opt IN? Who the hell forces you to opt out of something? Why, because they make millions on those fees. Not only that, why all of a sudden, coinciding with this new program does TD Bank hold point of sale debit transactions for up to two days? They never did before. Why, because they want to hit you for those fees and they know it will catch a certain percentage of people off guard. There is no other good reason to do so. gkenigmatic you will NEVER convince me that financial institutions do not manipulate transactions. I love how everyone just automatically assumes that because someone has an account that is overdrafted that they are uneducated ### of the earth. Whatever. People come here to complain - probably better than talking about it to anyone who will listen - they don't necessarily want your input. Perhaps it's more therapeutic than anything else. You crusaders (Maggie excepted) seem to have taken it upon yourselves to fill up your free time with trolling around the various complaints around here telling people what whiners they are and they need to grow up and take responsibility for their lives instead of offering some constructive, HELPFUL advice. I notice you contribute nothing here - why do you even come here if you want complainers to shut up? Where would you go to fulfill yourselves if not for this board. Afraid to post a complaint - will you feel compelled to insult yourself? Afraid of what your so called "peers" will say? I'm sure what you will post in response is, and this is alliteration not a verbatim quote here (I'm looking at you psuguy58), "my life is IN control and I don't need to come here to complain. I just need to come here to make sure everyone else knows I am superior human being that can judge worth simply on a written complaint" Wow, that IS sad. I feel better about myself already. Thanks! :)

Hah, as predicted let the stupid commentary commence from the peanut gallery! I'll start with gkenigmatic because at least they had the upbringing not to start with hurling insults and whether they agree with me or not, they were at least constructive which is all I would ask here. 1st TD Bank management and tellers both confirmed the program was opt-out not opt-in. 2nd it's not an overdraft "protection" program so let's drop that right now. Overdraft protection would require a line of credit which this CLEARLY is not. It merely allows you to debit past your available balance without removing the funds to make up for it from a line of credit with the sole intent on hedging their bets that you will not even notice on time before they dun a fee. 3rd I opened this account 20 years and three bank mergers ago back when this kind of insidious thievery didn't exist. Now I'll deal with the rest of the flotsam - i.e. the second most obnoxious imbecile troll here - Zachary S. Don't quit your day job - oh yeah, commenting here IS your day job. Does being insulting make up for your lack of success and fulfillment in your life or are you truly that unhelpful? Why come here if you can't be positive and constructive? Lord knows how you escaped natural selection. I seriously doubt you could rub ANY brain cells together and come up with more than a tingle. Check out the 1000's of complaints of banks processing transactions from largest to smallest rather than in the order they were received. The fact that there ARE class action lawsuits regarding this very issue says to me you're nothing more than a troll and a griefer. Even if I was TOTALLY off-base and was pointing the finger and ducking "responsibility" what right does that give any of you to start hurling insults? Because you can and this board will do nothing about it. I've checked all your comments and it's the same pattern of cyber-bullying. You feel better cause yooze makin' us po unedumacated folks feel more stupider. Whatever. I'd like to take a microscope to your insignificant lives and see what turns up - probably pond ### and bodily fluids - but that's for another discussion.

ZacharyS. - Maybe it was opt-in - I'll concede I could be wrong in my recollection there even though both the teller I spoke with AND the branch manage kept telling me I should have opted OUT not that I had to opt-in. If I opted-in, since they both were pointing the finger at me and treating me like a third-class citizen, I think they would have said, "well to bad you opted IN". They need to brush up on their corporate policy that being the case. However, here is a link to a letter written to the Acting Comptroller for the Office of the Comptroller of the Currency by the Consumer Federation of America, National Consumer Law Center, Center for Responsible Lending, Consumers Union, Consumer Action, U.S. Public Interest Research Group, and the National Association of Consumer Advocates - http://www.responsiblelending.org/overdraft-loans/policy-legislation/regulators/OD-OCC-Letter-10-13-10-Sign-On-doc.pdf documenting the very scary, deceptive practices that banks use to dupe consumers into exorbitant overdraft fees. Are all of THESE people [censored]es too? You mean to tell me when you read this document, you still think banks aren't deceptive predators? TD Bank, among others, was sued class-action over processing of debit transactions first (largest to smallest) BEFORE deposits even if the deposit hit the bank first. Basically they are maximizing their revenue at the expense of people who live week to week. In my case the branch manger confirmed this - that TD Bank holds the transaction for one to two days for the charging company. It remains a "pending" transaction. Lets say, for argument that the "pending transaction" is $5 and was run on 01/01/11 when there was $10 in the account. If between 1/03/11 when the "pending" $5 is cleared and part of your account history the account goes negative for ANY reason, they will hit you for an additional overdraft fee for THIS $5 transaction even though the money WAS there when the transaction occurred. I fully understand if I withdrew $20 in the meantime, I SHOULD pay an overdraft fee for the $20 transaction but not the $5 transaction that was already "pending" when the $20 transaction came along. That IS bulls$%&# and aimed at collecting overdraft fees.

Look psuguy58 - go back and look who started with the insults first. Rather than be helpful you decided to start with the name calling so, I respond in kind. It's what you were looking for. It's why the VAST majority of your comments are insulting and combative right from the start. You hurl judgment right from the word GO.

"Actually you uttered the word go when posted a nonsense complaint. I simply called a spade a spade."

See what I mean - you just keep it going and won't stop. Don't skirt the issue - If you thought it was a "nonsense" complaint, why say anything at all? Why did you feel the need to call me a derogatory name simply because you thought my complaint was specious? So you're admitting you will provoke and insult simply because someone posts a "nonsense" complaint as judged by YOU? Boy am I glad you posted that for everyone to see. I notice you continue to rant and provoke yet say nothing about the letter I just posted - answer my previous question - are the people who wrote and signed the letter [censored]es too? Commit your answer to THAT to cyber-stone

Hey, finally at least SOMETHING constructive from you psuguy58. Perhaps a tad negative in tone and I disagree with you of course on all points but it's a comment I can live with. No I'm not frustrated with "life" and it doesn't make me feel better to yell at anyone but a response was provoked and given. I will complain about things as YOU do too - maybe you don't post them here but don't sit there and tell me and the rest of this board you don't complain. It's human nature to complain, at least a little even about things we can't change or are our fault - anyone who says they don't or everyone else shouldn't, is selling something. Back off a little and let people vent without immediately jumping right to the nastiness. You don't have to agree with it but you don't have to spit fire every time you say something either. I'm sure you can figure out how to say you don't agree with someone's complaint without attacking them as inferior or stupid as you managed to do finally above. You can say "it's your own fault" without saying the needless name calling.

It's true, I did sign up for the bank account, and yes legally, I guess, I am responsible for the fees. In all fairness, there is something called fair practice and I feel that what these banks are doing, while perhaps technically legal, is deceptive and unfair and perhaps it SHOULDN'T be legal. Just because my opinion differs from yours doesn't make mine wrong or me dumb anymore than it makes mine right and you dumb. As a matter of fact, I have excised my right to change banks and/or close accounts and brought that account positive (taking responsibility for those fees and also not wanting to get stuck in the ChexSystem hell), written a few letters to TD Bank personnel notifying them of my intent to close the account and why, and subsequently closed that account.

I could avoid overdraft fees by not using a bank at all but that's not the point. The point is the lengths that banks will go to deceptively market programs to consumers that result in massive fees being charged to their accounts. I'm sure millions of people have also been slammed by fees and feel as I do. Why is it whining to want banks to buck up and treat consumers the way they should - honestly and fairly. So what if I complained about something you disagree with that doesn't make me stupid. Anyway, if commenters had said "you're wrong and it's your fault - quit your complaining" then that's fine - I can live with that. I do take serious umbrage to commenters who right from the start do nothing but mock and obviously provoke. What's the point in hanging around here, looking for complaints you obviously disagree with JUST so you can point out how stupid you feel that person is. Wouldn't it serve you better to free up that time for something a little more constructive especially if you feel the complainer is wasting their time posting? Are you crusading to remove all stupid posters and their whiny complaints from this board to save it for just the good complaints? What IS a good complaint?

Just a little fyi for everyone, they're hitting everyone, including the employees with overdraft fees all the time now too. I worked for the company for 3 years and ever since the merger it has become more difficult for people to stay in the positive due to the fact that TD "stacks" the debits so that the higher items get paid first and you get charged the maximum amount of fees possible. They also don't show any checks in your pending so that you won't know until the day after they clear that you have been hit with another charge. And trust me when I tell you that all of the employees I know (both current and former) hate TD just as much as everyone else does.

Just scornfully swat that malevolent green fly whose * husband * on Quatloos forums, bmielke(the lawnmower ruler), cathulhu(in rattlesnakes boots) are comfortably scoffing at us.

Aliases obviously ignored by the Quatloos gens.

yep
Oliver is pure unmitagated ###.A parasitic bottom feeder that puts lenny the Lobster to utter shame.While this creep is pure ### of the lowest evolutionary order is mandate is to maximize profit.He is not a charitable institution.Sure hes going to lowball you.Its a game.The problem is people dont understand Gold Jewelry is considered scrap hence expected a scrap price less the lowball offer at first.Believe me youll get the best price when this particular piece of ### sees that your leaving.dont let this dirt bag get the best of you.My suggestion shop him first get his best price add about 20%-30% and sell it for that number else where to other predatory ###.Remember these guys only pay for intrinsic value forget about the artistry component it aint worth ###. Oh Ive enclosed a real life photo of Oliver.IN the ad he is wearing a mask.

Happy shopping.Oh yaaaaaaaaaaaaaaaaah.

the fact of the matter is the banks wouldn't have let the debit take place if there wasn't a deposited check in the system to begin with.if the account didn't have any funds it would decline the whole transaction.but the system is set up to allow the purchase solely to attain the overdraft fee. believe it or not i remain anonymous because i helped right the software .a unique algorithm that im not entirely proud of now. but like everybody else i have to eat too. but the banks have known about this for quite sometime in fact the software was developed before the debit system went online with the sole purpose of increased revenue .why do you think they can offer free checking? when ever a business offers something for free there is always a catch and $35 at a clip makes for quite a bit of revenue .

Watch out for this Mandy Larose scammer! Her email is mandylarose@gmail.com. I was unsure of her from the start due to all of her spelling errors but then I thought there might just be a language barrier. Then the emails started getting repetitive and I decided to check it out and surprise surprise! Also this is another woman who contacted me again with spelling errors and a lot of repetition. Her name is Rose and email is rosejefiah9@gmail.com
These people are freaking sneaky and deserve to get caught and severely disciplined.

Stealth Pilot is heading down the same road as Maggie...what a psychopath.

I am so happy that low life ### are a minority in the world. However they do appear to be quite common on this site.

Its called a check register, if you wrote down what you spent each day you wouldn't have so many fees. Yes the bank does make mistakes, but you my friend are the cause of 99% of your fees, not the bank.

To those saying there is no bank that does not do this: Perhaps in the USA this statement may be true. In Europe however, we expect the banks to meet their customers' needs and adapt to them in different specific ways. This, contrary to some people's beliefs, does not turn the bank into a Burger King. My bank does not have this type of fee, as it would seem illogical that a bank, on top of returning your bill due to insufficient funds, also charges you with additional fees. The only possible scenario in which this could have some logic behind, is when the bank assumes your bill, pays it, and then charges you a fee for their trouble. I have to say that my bank does indeed pay my bills, up to a certain amount, even when there are no funds, and does not impose me any fees for this behaviour. This is why my european bank has my loyalty.

Thank you for reading.

This is for all of you who refuse to keep track of your spending, not pay attention to notices sent to you, refuse to read your bank receipts or statements... If you are charged a fee it's your fault NOT the banks. Grant it no one wants to read every piece of paper but in this situation it is necessary. If your tracking your spending and have verified ALL transactions cleared then you're okay. Those who get od fees are the ones who can care less about keeping a record. Know that, the majority of banks post daily transactions from the highest to lowest, it is not the banks who are not posting the transactions but the business you made the purchase with holding up your account. When the business submits your transaction for payment that is when it comes out of your account, the banks only put a hold on the amount until the company lays claim. Technically, until that company submits the claim for the funds, it's still your money. Yes, they remove it from your available balance immediately but that is all they can do. If you are having trouble with fees, why not cut the debit card up, get a regular ATM card and use cash for your purchases. The $1 gas authorization is valid transaction, the company just has not claimed the full amount at the time of purchase. Know that car rentals and hotel stays take the longest to come out & get refunded. Online purchases can mess up an account too, especially if there's a delay in shipping. You can either suck it up and accept the fact you can't add or stop using debit cards. TD or any other bank does not force you to get a card or use it. IT"S YOUR CHOICE! DEAL WITH IT

Have had same issues constantly with td bank. They manage to charge 4 to 5 overdrafts when only 1 is justified. I can't stress enough to people do NOT bank with TD, they will take your hard earned money for no apparent reason.

No, you're wrong. TD Bank makes deposits dated for the next BUSINESS day. Withdrawals however, are dated for the real-time day. You could deposit $1000.00 in cash on Saturday, and withdraw $10 on Sunday. They will charge Overdraft fees because even though your money was physically deposited before withdrawn, they dated the deposit for the day after. This is a trick many banks use so they do not have to pay interest on deposits on the weekend, and to bag a few Overdraft fees from those who unfortunately live hand-to-mouth. They are just as crooked in Canada as they are in the US!

I was jsut charged $70 in overdraft fees for two "pending" transactions. I called and explained that one of the pending transactions would never go through. It was for a food delivery that never came. Plus I explained that no other bank would charge for pending transactions. Then I was told it was not the pending it was for two ATM withdrawals. I asked how I could take out money that was not available...first they blamed their system that allows overdrafts and then said the pending transactions pushed me over. I was willing to take one hit, after the bank charges, my balance was .79 overdrawn, so I went in this AM at 7:30 and deposited $50...THEN they took out the $70. The reps were rude and treat you like you are worthless. I immiedaitely cancelled my automatic deposit to the bank and am closing the account

Saying it's our fault that TD rips us off with the overdraft fees is like saying if you went to college you wouldn't be poor. You might be right, but that is not reality and it is not ok to prey on those who don't protect theirselves. That type of thinking would make people like Bernie Madoff a genius instead of a criminal. He took advantage of people who were not paying attention. TD Bank does the same thing. Stealth & Sick Of Stupid obviously work for TD. Why else would they not acknowledge any wrong-doing on TD's part? What they will say is that they have no issues because they keep track of their money. Same thing the TD Reps say when you call and argue with them. I'm not here to argue. I'm here to tell you plain as day, TD Bank has been very very shady and the axe has begun to fall. Overdraft Fees are just the beginning of the ways they snake money from folks. Oh and before you tell me i don't know what I'm talking about let me be perfectly clear... I ALSO WORK FOR TD BANK. I have been a branch manager for 4 years and June 1 is my last day. I will not be a part of what is coming. Get out while you can.

I made several small purchases over the weekend prior to Memorial Day for a trip. Always making sure I had enough money on my bank account I went ahead to purchase my items then after reviewing my bank account I spotted 7 (seven) over draft fees from TD BANK for $35 each. For trasactions that doing even add up to $15. There was even a $1.40 trasaction I made at Staples that got hit with a $35.00 overdraft fee. I go to the customer service representative and all they can suggest to me was that there were transactions that did not post on time making my available balance lower then what I expected. After several calls to the customer service department and going in to the branch they will not yet refund me my money. Stating that I should have been more carefull and even suggested I have a ledger handy. Is that company stuck in 1930's? its 2011 and I should be able to see up to the minute postings of all my transactions even much so after I make all my transactions as debit purchases. I'm still fighting these $245 in overdraft fees and I will be closing my account with them as soon as I can get this resolved. Worse thing is that I just opened my bank account no less then 2 months ago.

No I'm not saying that I am not at fault for going below my balance what I'm trying to state is that if they were to charge chronologically as opposed to higher to lower I would have only been charged for 2 overdraft fees as opposed to 7 overdraft fees. Now this is way it's shown online so it should be processed this same way. Another reason I consider this to be unfair is that they will charge me and charge me without ever calling or sending mr a notice that my account is in the negative.

Avig, I know exactly what your talking about. I actually had money in my account, and made purchases on a Tuesday( I too frequently checked my account on a daily basis b/c I had probelms with TD from day one), they held the money(for authorization) from the transactions anywhere from 1-2 days(which would have been Thursday. On that next day, Td bank charged my account from highest to lowest, not how I used and regardless of authorized charges.Although, I DID have the $ 2 cover it, them charging highest to lowest, and not the way I, purchased items(i purchased on seperate days), which caused me od fees. Now if they would have posted my transactions as I used my card at the time and day, my $ would have covered everything..TD BANK IS A RIP OFF, N I AM ALSO SEEKING COUNSEL, AND LUCKILY KEPT N PRINTED DAILY TRANSACTIONS FROM ONLINE. KEEP N MIND THIS IS THE SAME BANK THAT CHARGED MY DAUGHTER NSF OD FEES FOR HER SAVINGS/ BOND ACCT. BTW SHES 9, N NEITHER HER OR I CAN WITHDRW OR TK OUT $ TO THS ACCOUNT. THE PEOPLE THAT WORK FOR TD R GHETTO N THE NEED TRAINING..U MAY GET IF UR LUCKY, 1 OUT OF 100000, A POLITE AND SOMEONE TO GO, THE, EXTRA MILE. AGAIN I TOO AM SEEKING COUNCIL FOR A CIVIL SUIT...

The reality is TD Bank is a rip-off and also should be issued and cease and desist for their false advertising. I know they bought the tag line from Commerce but they need to live it to continue to use it in their advertising. Not only are they about the most inconvenient or accommodating bank, their employees are not well trained (and probably not nearly as well treated as when it was Commerce). I closed my safe deposit box in February and have been charged 3 separate times again for it and they can never find a record of it being closed which I have produced several times. Someone made the comment about how they selectively clear items rather than treat them in the order in which they actually occur and this has happened several times with my son's account. Somehow deposits made first always get credited after they find a charge that overdraws the account and triggers the domino effect of making every $5 charge to Taco Bell another OD fee of $35. He once had $140 in fees over a weekend where cash went in before the time stamp of the charges. And is it just me or does anyone else have a problem with the fact that they serve up different reality to you online than they use for their own "accounting"? My "available" balance was sufficient but I still incurred and overdraft. The person at my branch told me that "available" balance is available for some charges but not for others. She wasn't clear which were which - shocking.

TD claims to be the most convenient bank but for who, not for you the customer. Having a online banking web site is a scam with false information. It allows you to view what you think is your available balance but it's never up to date or accurate. I believe that they purposely wait days to post transactions so that when you least expect it you incur multiple overdraft fees. I look at my account online daily to see if I'm negative and guess what another overdraft fee and according to America's most convenient bank online banking service it doesn't show I'm negative at all but I still get charged. I don't understand they are able to update your account with overdraft fees but not the negative transactions that accrued these fees. Commerce Bank was never like this if you purchase something within hours you can view your account and it'll be there no matter what it is. In my opinion banks that are in business to take care of your money and provide online banking, should at least give accurate and up to date information. Maybe this is why we Americans HAVE to bail them out for inaccuracies and shotty practices. The banks are ones who need babysitters.

I am going through a similar situation as you-although on a smaller scale as I do not let merchants have my card number-but today there was an error that was not even our error=i asked to speak to the supervisor-they gave me some joker guy who said HE was indeed the top of the CALL CENTER Woo Freakin Hoo!...I said I well do I need to go to court to get the money put back? CCP ( call center president:) replied- as robots often do-I am sorry but the system wil not allow me to give you back your $85 - I said yes, I understand but...twas the "system" the made the error- CCP then replied well, I am the top one here . ...ohhhhh kkkkkk... Can I can give you an address to write a letter of complaint:) Nuff said...I am going on online to try to find a HUMAN BEING AT TDBANK Hell0 Regis? Kelly? Grrr...good luck everyone. A victim of OVERDRAFT CHARGES (that makes millions for the NEW AND IMPROVED TDBANK!

I am a former TD Bank employee. I was hired in 2003 when it was Commerce Bank in the NY, NJ, DE and PA area. It was a great bank and great employer. Once TD took over things rapidly changed. Altogether I was with the bank for 7 years. Just short of the 7 year anniversary and well into the integration my frustration of dealing with upset customers (some well justified others irresponsible) I walked out of the call center located in Southern New Jersey. I just could not take it anymore. Not only were the customers irate, but their was a huge lack of orginization in the call center itself in respect to access to management when needed etc. Everyone though I was crazy to walk out of a job in this economy, but with my 401k I survived and got another job which is a little less money (not that TD paid alot) and alot less stressful.

When it was Commerce Bank, it was very customer oriented. Making the customer happy no matter if they had $5.00 or $50, 000.00 in the bank. A happy and satisified customer was the bottom line. Now that it is TD, the bottom line is..."lets see how many ways we can fleece the customers for every dollar we can" I kid you not, they implimented a program called TD debit card advance. This program, without the customer knowing it, gave the customer a pre-determined threshold with which they could overdraw their account using the debit card even if the funds where not there. On one hand it would be useful if you were stuck with a flat tire and needed the funds, but the flip side is you are going to pay a 35$ OD fee for every transaction that overdraws the account when it posts...up to 6 fees per day for a total of $210. It wasn't until about a year later that the government cracked down on the banks doing this. It was then required that the banks had to try to contact every customer to obtain their permission to keep or decline this "service". If a customer was not contacted then it was required that the "service" be removed. Another catch was the posting order. If you had more than one item post on any given night (computer systems are updated and posting takes place overnight) the largest dollar item posts first then the smaller items follow largest to smallest. So the larger items deplete the balance taking from the ability to pay the smaller items that could have cleared without fees. More money for the bank. I just began to see so many ways in which the bank was being sneaky in taking the customers money that I, in all good conscience, could no longer be a part of TD and their wicked ways.

You have the money set aside for "PENDING TRANSACTION" so it is setting in the pigeon hole. It has already been taken out.. I keep up with my account, and I know to the penny, and I also do online banking, , three times a day because this bank is not to be trusted. Nothing changed from yesterday to today except SC and the SC caused the over-draft. NOTHING CHANGED, nothing left to come in... Yesterday, they gave back a $70 SC because we caught them, and to day, not only is that fee back, but another two more, and yes, the keep playing the Check register card... I do not keep a Check register... I keep a "LEDGER" and receipts.. So today they claim they cannot see what is doing it... CROOKS that is what is doing it.. Tomorrow I am going to another bank, and open an account. I have gave them far more in patience than they deserve... So what I have to say... GET A LAWYER, There is a bank commissions office, but they say, and I quote, " A BANK CAN DO ANYTHING THEY WANT TO DO." So the only thing I can think of is the Bank Commissions is GODFATHER, and the banks are the MOB!

I know the old card trick...Check Ledger... I also know that the Bank Commissions is Godfather and the Banks are the MOBs! They are trying to explain to me now of $140 Service fee when their was a positive balance, and pending transactions were already set aside. I made them give back the $70 yesterday, and they took out the $70 plus 2 more $35 fees for a grand total of $140 SC-fees, and the balance was positive all transaction covered! They now have ask for me to wait until tomorrow. Oh, I will give them until in the morning, while I am opening up an account at a new bank, and then they are going to straighten out their mess and sign a release that I closed my bank account in a positive state... They are so crooked, and they are not the only ones.. It is going to be hard to find an honest bank... Oh, the Federal Commissions aka Godfather... quote.."The banks can arrange or rearrange in any manner they want too." So get a lawyer...

Td bank is a no good that's why I'm closing my account come Friday. And I'm going to pnc bank I never had a problem with them. Every one I k that has td bank I'll let them know that they really suck. So I hope td bank looses every body.

I hate td bank. I'm going to pnc on Friday. Td I hope your stock drops. .

I hate td bank. I hate td bank. I hate td bank. I hate td bank. I hate td bank. I hate td bank. I hate td bank. I hate td bank. I hate td bank. I hate td bank

I been with TD for almost a year now, i have not made any purchases; only deposit(s). i'm a student and i don't have a decent job whatsoever. the reason im posting this complaint was that when i first came in the flushing branch on main street on a sunday 7/10/11and i started making a deposit of 200 at an ATM and i forgot to use the enelvope. So i talk to the nearest banker and told her that i wanted to start over with my deposit because i was afraid it wouldn't go through; she had told me that i donot need to worry because they might check it afterwards. So then on i went into my account and i see that there is something wrong with the balance. I called TD (1-800)# customer service and told them that there was an error to my account. the reason i hadn't checked it sooner was that i didn't think i had to check the balance; until i pulled up to find my account # so i can have my father deposit his money. so back to the conversation with the customer service; they told me to talk to the branch that i made a deposit it too. It was frustrating that i called them and told them the exact same thing. when they pulled up my account; they went to find the statements for the past 10 minutes. the woman told me that they had shown a file stating that they only recover 5 20's which is a hundred and she repeatly said that for a hundred times and i was mad and i just didn't want to hear her excuses cause she sound like a broken record. i couldn't find a way to get it back because i hung up on her and i'm planning on finding a supervisor because they are not much help to me

TD Bank Preditory Banking Practices are as unscrupulous as Investment Banks and their short sale mortgage portfolios.
I recently moved to Florida from Illinois. I needed a local bank checking account for grocery and other local purchases. As we all know grocers frown on out of state checks.
I direct deposited a small portion of my weekly wage to cover these purchases. Almost immediately I was overdrawn in this account. I was amazed what came next. I added the amount I was overdrawn, at the branch, in cash. And incredibly it did not post until after the grocer second deposited the check. So now TD bank added their 35 dollar charge and bounced the check, again. Then posted my deposit. At that point I contacted My attorney. He directed me to also contact the US Dept. of Commerce, Federal Trade Commission. (FTC) Due to ongoing litigation I can not say any more.
I suggest everyone who fell prey to TD Bank Preditory Lending Practices contact the FTC.