TeeChip
Reviews and Complaints

On october 23, 17 i sent back a tshirt due to a hole in the shirt. I just wanted one to replace as this was a gift for my son in law. It was the grunt style gear which we saw on facebook.
Please respond asap
i had pointed out the spot on the shirt

I was charged on my credit card & of course I had already paid as I had ordered this in plenty of time for his birthday
I sent this shirt to tee chip
7800 records street
lawrence mi 46226

this was what was on the bag

thank you
judy bramschreiber

phone [protected]
email
[protected]@yahoo.Com

Hello, I bought the Harry Potter Limited Edition phone case for iPhone 6 on October 28 2017. I received an email on November 1 that it had shipped. A few days later, when it arrived, I was very displeased to find that the phone case looks nothing like the picture online that was advertising the item. On the phone case, the colors are dull and the image is blurry. I need to return the phone case and I would like a full refund.
Order number: RL-[protected]
My email: [protected]@gmail.com

I sent an email weeks ago and have not had anyone contact to date? my # is [protected]. I would appreciate a call back today. This item did not fit my husbands phone so i want a refund back on my cc i used. Thank you. Sandra shawhan order @rl-[protected]. Credit my card ending in 2208 mastercard. Thank you. I am mailing this back today to the address on the package as there was no packing slip enclosed i paid 28.94

I ordered two of these shirts.. my payment was withdrawn from my bank account.. I did not get an email with confirmation or tracking numbers.. I have not gotten anything at all except $$'s taken from account..
teechip.com order [protected] Ca
Please send information on delivery to [protected]@yahoo.com as I placed this order truly trusting that I would recieve the items ordered in a timely manner.. I am not rich.. actually work hard for a living, as I am sure you all do .. I can't afford to have this type of business transactions.. these shirts were gifts..

I ordered A poster for my kid on November 2nd 2017 and it arrived yesterday by UPS on November 9th 2017. When my son opened it it was a complete different poster than what I chose Online. I called To see what was going on but it kept giving me a 8 digit code and the order number I had Was 10. I'm furious that it's this hard to speak to a representative for something they messed up on. Really hope to hear back from you SOON.

I made an order and quickly realised it was wrong so I cancelled it straight away and reordered. I was then sent an automated email to ask to cancel the item. I did again but four days later I've been told both items are in the post despite sending another email begging them not to send it. I'm absolutely gutted, wish I'd seen this site before ordering. No one will help me!

I placed an order for l/s t-shirt on Oct, 17, 2017 paid through pay pal. I did receive my order just in the wrong color. I thought simple exchange, no problem..I was wrong.. These guys are unreachable! I have tried calling and emailing these people. I have all of my correct info and still can not get through to these guys..Phone number says I need a order number, can't find one on any of my information that their phone system will accept. Tried emailing them, it says I have invalid email address.. Go figure.. Cute design on shirt, I would have ordered more but not with this kind of customer service..Never again..

I ordered a tee shirt from Tee chip I requested an xl what I received was small and very cheap material. The contact number will not allow access if you don't have an order number which I was never given. I have tried to reach the company at number given numerous times. There was no packing slip with my order and there is no order number that I can find on the outside of the shipping package.

i recieved my mug from ups on saturday oct 14th 2017.on the box was a sticker from ups saying received in damaged condition i opened the box my mug was in peices!i tried calling customer support but they keep asking for an 8 digit number but the order number i have is 12 numbers long they keep saying its a wrong number i tried different ways to put the number in n nothing works!i paid over 20.00dollars for a mug as a birthday present for my daughter n now i dont know what to do!

On 2/9/2017, I ordered the above using my credit card. On 29/9/2017, I received an email stating that the T-shirt (Order RL-[protected]) had been delivered. I was surprised by that statement as to date, I am yet to receive the package.
I contacted DHL e-commerce and was told that they were handling the shipping of the product Tracking number GM275115280092716833) from USA until Malaysia.
However, once it reaches Malaysian shores, it will be handed over to Pos Malaysia. According to a DHL e-commerce employee, there is no tracking number once it is handed over to Pos Malaysia and so there is no way of tracking its movement. For all I know, as a result it could have gone missing after it arrived at Pos Malaysia.
As such I request for a replacement or a refund of the product (inclusive of the shipping charges).

Order No. RL-[protected], placed 9/11/17, size M, J Navy color, Classic T-Shirt. I am not able to trace this order, which I placed via an Instagram link, as I receive a prompt that my email is incorrect. No one responded to my TeeChip interactive chat on Facebook; no one answers any phone numbers: [protected], [protected], and the prompt for the 888 toll free number asks for an 8 digit order number when clearly my order number is larger than 8 digits. I would like either an acknowledgement of my order and expected delivery date or a refund of my purchase price.

Ok, your idea is fine, but there's a lot of things you have to improve.
I ordered a designed phone case, I choose a very bright and colorful one, but what I received was completely different. I called them, they said I could send it back. I did and asked for a refund. And here's where my crazy story began. I can't get a refund due to unknown reasons. Been waiting for 2 months. It's just crazy and ridiculous.
I hope I will get my money one day. So please, stay away, don't give them your money.

I had ordered 3 daughter coffee mugs and received only two. My name is Karren A. Smith 2417 Golf Rd. Apt. 1 Eau Claire Wi. 54701. since I have paid for 3 mugs that is what I would love to receive. I will give you two weeks to send the remaining daughter cup that I have already paid for and if I don't receive it I will report your company to the attorney general. According to your reviews your company could stand a little scrutiny any way . Please be so kind as to complete my order. Thank you Karren A. Smith

smith

I really didn't like it. Way too slow.
Just like everyone I thought it would be nice to buy something for a good price. If only I was aware of the consequences, I would never order from them. My order never arrived. I contacted customer service and they answered me only after 7 days stating that they will send another item to me. Ok. But it didn't arrive either. I was so angry, they made me wait 4 months to get my orders. So I asked for a refund. And they started it again. They kept feeding me with promises to refund within 7 business days every week when I got nothing time by time. They stole my money for sure. Total scam.
Never buy from them, people.

On 08/21/17 I purchased one XL NASA T-shirt from Tee Chip for $36.94 total cost. I received the shirt several days later and it was packaged poorly in a flimsy bag type container. The bag had several punctures in it which went through to the shirt. Which is no VERY holy...and NOT in a good way! I either want another shirt sent via a more secure method or my freakin money BACK! I can't return it because I can't find your address ANYWHERE and I already threw away the bag it came in!

Your system for lodging a complaint is convoluted and NO ONE has EVER answered your fake phone number, EVER!

Yvette Turner
143 Haldy Ave.
Columbus, OH 43204
[protected]

Hi
I copied some of the emails i send to Tee Chip support. It is always the same feed back. Never diffrent.
Really ?

1× I'm A March Woman - Gildan Sleeveless Tee Shirt
$27.95

1× I'm A March Woman - Tote Bag
$25.95

TeeChip
Jul 4

to me
Hello,
Thank you for choosing TeeChip! Happy to help!

Sorry to hear that there were problems with your order! To investigate what may have happened with your order and get this matter resolved, please respond to this email with the following information:
- Attach a photo of the defective item
- Description of issue

All claims are investigated and may be eligible for a reprint. If you have any other questions, please do not hesitate to contact us.

Hope this information helps! If you have any other questions, please reply back or visit our FAQs for an instant answer: https://pro.teechip.com/faq

Regards,
TeeChip Customer Service

JUL 18, 2017 | 02:15PM EDT
Nihara replied:
Hello Lizelle,

Thank you for contacting TeeChip Pro! Happy to assist with your order RL-[protected].

I apologize for the trouble with your order! To correct this issue, I have processed a free reprint of your order. Your replacement item(s) will be delivered in 7-14 business days. Your new order number is RL-[protected]. To track the progress of your reprint, please visit https://www.pro.teechip.com/orders/track.

Thanks again for reaching out to TeeChip Pro! If you have any additional questions, please do not hesitate to contact us by responding to this email.

Best,

Nihara
Customer Service Representative

lizelle saunders
Aug 17

to TeeChip
---------- Forwarded message ----------
From: lizelle saunders
Date: Tue, Jul 4, 2017 at 10:05 AM
Subject: Re: TeeChip Ticket #278717: My order is defective or missing
To: TeeChip

1× I'm A March Woman - Gildan Sleeveless Tee
$27.95

1× I'm A March Woman - Tote Bag
$25.95

Hallo

This is the second time in 4 months that your office send me an email saying my order has been delivered! I have not receive anything at all. I will be happy if i can get a refund ASAP.

Thank You
L Saunder
lizelle saunders
Aug 23 (13 days ago)

to support

---------- Forwarded message ----------
From: lizelle saunders
Date: Tue, Aug 22, 2017 at 7:47 PM
Subject: Re: TeeChip Ticket #278717: My order is defective or missing
To: TeeChip

Good day

Can SOMEONE please assist me in this matter of refunding! This is unacceptable!

L Saunders

lizelle saunders
Aug 23 (13 days ago)

to support

---------- Forwarded message ----------
From: lizelle saunders
Date: Tue, Aug 22, 2017 at 7:47 PM
Subject: Re: TeeChip Ticket #278717: My order is defective or missing
To: TeeChip

Good day

Can SOMEONE please assist me in this matter of refunding! This is unacceptable!

L Saunders

AUG 29, 2017 | 09:41AM EDT
Alex replied:
Hello Lizelle,

Thank you for contacting TeeChip Pro! I am happy to assist with your order RL-[protected].

While we are able to compensate for this issue in the form of a reprint, we are unable to offer any other solution at this time.We apologize for any frustration this may cause.

Thanks again for reaching out to TeeChip Pro! If you have any additional questions, please do not hesitate to contact us by responding to this email.

Best,

Alex
Customer Service Agent

I decided to buy the Aaron Judge shirt with autographed mini baseball helmet they were "scamming" on Facebook. I received the shirt which by far is the WORST print ever and no helmet. I was told after multiple attempts that the helmet isn't included so asked to return hat since got scammed to only find out they don't except returns...So I paid $65.00 for a crappy shirt worth no more that $.65, their customer service is even worse due to they refuse to give their names even after numerous messages sent...I have filed a complaint to with the BBB...this company needs to be shut down with its owners in prison

I purchased a tank top in size adult x-large. What I received was probably a children's size 14, because that is the size my granddaughter wears, and the tank top fits her, but it is very snug on her. I would give her the shirt, but it is inappropriate for her, and it was bought for me. I received no paperwork with the shirt, and no contact number either. I just wish want a shirt that fits.

Ordered a size XXL tee shirt in November 2016. Sent shirt back as instructed because it was ridiculously large. Many attempts to reach customer service by phone were unsuccessful (on hold 50 min at a time). Have returned the shirt as finally directed by "escalations" and need new one in L or XL or refund. Numerous emails back and forth requesting the tracking number, which I provided. No reply. I kept the game going until February when If finally gave up. They owe me $50

I ordered a t shirt from them. Have ordered before and haven't had any problems. The size I ordered was a 2X, it's more like a XL trying to just exchange for a 3X. Have gotten two emails back both saying send a picture. What the heck it's too small. Don't know why they can't understand just want to exchange for a bigger size. I doubt I will ever order from them again if I'm going to have this much problems. $30.00 for a shirt I can't wear.