Teleflora
Reviews and Complaints

Ordered flowers for daughters 50th birthday. They were delivered and when daughter sent picture we were shocked to see a glass vase with what appeared to be filler plants, no yellow or white roses. So pathetic and so dissapointed.

Paid $91.54 for flowers that looked like they came from the garbage. I expect to be given a refund, as they were not what I ordered! Gary & Linda Feb. 7,2022

Christmas arrangement was ordered 12/15 to be delivered to my very elderly aunt in another state on 12/20. On 12/20 the flowers are delivered to ME-billing address, not shipping address. (I checked the order.) I contacted Teleflora that day and was told it had been corrected and would be delivered the following day-12/21. Spoke by phone with my aunt on 12/22, and nothing had been received, but she had received numerous calls from someone, but was unable to understand the number being left for a return call. Finally had her neighbor come over to help her. By 12/27, still nothing had been received, at which time I requested Teleflora to cancel the order. I received 2 emails, one stating the flowers had been undeliverable, they had cancelled the order and were refunding $49.98 to my account (the actual original charge was $52.74), the second stating they woud be refunding $10.55. As of 1/13, I have received a refund of $10.55, not the full price of $52.74. I have now begun a dispute with my credit card company for charges for an item that was not received. I have kept all my email communications with Teleflora to help prove my case. I guess we'll see what happens. One thing is certain-I will NEVER do business with Teleflora again; neither will I recommend them to anyone.

I partnered with Teleflora in June of last year and began delivering at the end of August, I am a small town own and operate my small bucket shop solo with the help from another person when I need it. But I have spent more in buying arranging and gas delivering than they are paying me. They charge ridicuous fees and this month they say I OWE THEM $500 I want my money I am owed. I made them$5000.00 and I got paid less than $1000. How are they doing this to people ? I want to sue

I ordered a Thomas Kincade Christmas floral arrangement (see attached photo of order arrangement) from Teleflora for a friend for Christmas. I noticed a disclaimer on their website that stated if the order could not be completed with the specific item requested, they would make a substitution. I contacted Teleflora immediately and requested that if my specific order could not be sent to please cancel the order as I did not want a substitution. They responded via email that they noted my request and would contact their vendor to ensure my order could be sent as requested.

Unfortunately a substitution arrangement was sent (photo attached). I have been in contact with Teleflora requesting a refund as they did not cancel the order but instead of sent a substitution which they were instructed not to do and agreed they wouldn't. They are only agreeing to refund me 50% of what I paid. This is unacceptable as they agreed before the delivery to cancel the order if it could not be filled with the requested Thomas Kincade arrangement.

Below is the email correspondence with my request for cancellation if the order could not be filled with the specific arrangement and their acknowledgement at the bottom of the chain.

[protected]@teleflora.com)To:you Details
Hello Karan,
Thank you so much for contacting Teleflora.
I apologize for what happen but that the best option that i can offer to you.
It has been a pleasure to assist you. If you have any other questions or concerns, please don't hesitate to contact us.

Best Regards,
Erleen P.
Teleflora

________________________________________
From: [protected]@aol.com
Sent: Mon Dec 20 2021 23:40:51 GMT+0800 (Philippine Standard Time)
To: [protected]@teleflora.com
Subject: Re: [EXTERNAL] Re: Inquire about delivery for my order
Kurt - unfortunately that is not acceptable as I have shown arrangements were in place to cancel the order before shipment if it could not be fulfilled with the specific item I requested - and your company acknowledged my request. Please make arrangements to refund the full amount.
Karan North

On 20 Dec 2021, at 15:38, [protected]@teleflora.com wrote:
________________________________________
From: [protected]@aol.com
Sent: Mon Dec 20 2021 23:25:35 GMT+0800 (Philippine Sta
Hello Karan,

Thank you so much for contacting Teleflora.
I've already processed a 50% refund of $56.95. I do apologize but we can only process up to a 50% refund as a compensation.
It has been a pleasure to assist you. If you have any other questions or concerns, please don't hesitate to contact us.

Best Regards,
Kurt Z.
Teleflora
ndard Time)
To: [protected]@teleflora.com
Subject: Re: [EXTERNAL] Re: Inquire about delivery for my order

________________________________________
Hello -

Why am I only getting $22.78 refunded when the order placed was for $113.89. I had made arrangements well before the delivery date for your company to confirm the item I order could be delivered or to cancel the order and not sent a replacement. I am therefore requesting a full refund.

Regards
Karan North

-----Original Message-----
From: [protected]@teleflora.com
To: [protected]@aol.com
Sent: Mon, 20 Dec 2021 15:17
Subject: RE: [EXTERNAL] Re: Inquire about delivery for my order
Hello Karan,
Thank you for contacting Teleflora.

I'm sorry that you were disappointed in the arrangement delivered to Annette . Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $22.78 issued back to your original form of payment within 2-10 business days or by 01/03/21.

Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us.
Best Regards,
Syrah B.

Teleflora

________________________________________
From: [protected]@aol.com
Sent: Mon Dec 20 2021 23:08:57 GMT+0800 (Philippine Standard Time)
To: [protected]@teleflora.com
Subject: [EXTERNAL] Re: Inquire about delivery for my order

Hello -

Please note below that I had made contact with your company stating that if the arrangement I had ordered, Thomas Kincade, was not available, not to send an arrangement and to cancel the order. A replacement arrangement was not acceptable. Your company responded that they had taken notice of this request and would contact the florist.

As can be seen in the picture below - the arrangement I ordered was not delivered and a replacement order was sent.

I am requesting a full refund of my order as arrangements had been put in place well before the delivery date to cancel the order if it could not be filled with the requested Thomas Kincade arrangement.

Regards, Karan North

-----Original Message-----
From: [protected]@teleflora.com
To: [protected]@aol.com
Sent: Mon, 6 Dec 2021 21:55
Subject: RE: Inquire about delivery for my order
Hello Karan,

Thank you so much for contacting Teleflora.
We have already taken note of your request. We will confirm this with our local florist.
It has been a pleasure to assist you. If you have any other questions or concerns, please don't hesitate to contact us.

Best Regards,
Aira O.,
Teleflora

________________________________________
From: [protected]@aol.com
Sent: Mon Dec 06 2021 12:12:43 GMT-0800 (Pacific Standard Time)
To: [protected]@teleflora.com
Subject: Inquire about delivery for my order

ContactQuestion : Inquire about delivery for my order

First Name : Karan
Last Name : North
Phone Number : [protected]
Email Address : [protected]@aol.com
Order : [protected]
Recipient First Name : Johnson
Recipient Last Name : Annette
Comments : If the Thomas Kincade arrangement is not available, please cancel the order. If it is in stock, I can move up the delivery date to ensure the Thomas Kincade arrangement is delivered. Please contact me via email as I am currently travelling international.

Reply Reply All Forward

The order that I placed looked nothing like what was received, see pictures below. In what world, are carnations an acceptable substitute for roses?! I have been through this with other online orders from them not arriving to the funeral home, or not arriving on the proper date, to three horrible arrangements. I will never again order online flowers!

I placed two order for the same arrangement. The first order was to be delivered 10/12/21 to Commack, NY. The second order was to be delivered 10/14/21 to Spanish Fort, AL. For the first order I received a confirmation the arrangement was delivered and I called that evening to tell them the order was not delivered. They got in touch with the shop & arrangement was delivered and it was gorgeous! Today the 2nd ordered and they were delivered & they are awful. I am furious and would be ashamed to give such an awful arrangement. I called to complain again and they would not send the correct arrangement and gave me a credit. Both arrangements were for my nieces birthday and I ordered the deluxe. I have pictures of both arrangements and you cannot compare them.

Ordered flowers for grand daughters birthday to be delivered Sept.17. Contacted Telefloral last week regarding this. They did issue a discount but no flowers or response regarding the flowers as yet. It was order #[protected], item #143-B taken by Elizabeth-confirmation #same as order number. Recipient was Ashley Keller 1511 So. Fairplay Way Aurora, Co 80012 Order charged totaled $61.49 with shipping etc, they issued a credit for $18.45. Have heard nothing more regarding flowers or an additional credit.
I did inadvertently email the request twice and they did send me the above credit twice.
Thank you,
Kathy Keller

Recieved a call that Peonies are not in season and can be substitute with other flowers similar.
Name of arrangement is misleading.
Suggestion, state flower is not in season/unavailable, remove advertisement or indicate substitution clause.

Ordered flowers to be delivered to funeral home assumed flowers were delivered stated on Teleflora website delivered. Contacted teleflora because I did not see the arrangement at the funeral home they informed me the florist contacted them and said they didn't have that arrangement and it wasn't delivered. The website clearly states if arrangeme708052382nt not available they will substitute. If I would not have contacted them they never would have contacted me.

Would not give refund until they talked to the Florist and would not let me know what florist was supposed to deliver the flowers and didn't. Order was supposed to be delivered August 19, 2021 order number [protected].

Ordered Flowers for my sister who just had major surgery. I tried to order through another website but when I put my sisters address in it immediately did not accept the order saying it was outside the delivery address.
I then went to teleflora and they accepted the address and order. 2 days went by and the day the order was to be delivered teleflora texted me and said the order needed to be canceled because they had no one to deliver it. I called and they said they don't have many network floral shops in that area and I basically was out of luck and all they would do is refund my money.
I wish I had known this when I placed the order. Will never use teleflora
again! 8.12.2021

I placed one order with Teleflora and they send me daily emails. I have called and complained 5 times and have unsubscribed about 10 times but I still receive a email almost every day.

I ordered a Money Tree plant on 7/5/21 to be delivered to my boyfriend for his birthday and paid $56.48. A plant was delivered that looked nothing like the photo on the website. I was so upset so I called teleflora on 7/18 after it was delivered and expressed my disappointment and was told they would call a florist in the Loxahatchee Florida area and explain what the Money Tree should look like and have it delivered today 7/19. Unfortunately, the plant that was delivered today IS NOT EVEN a MONEY TREE PLANT! I am so upset! I would greatly appreciate it if you can find a florist that can deliver a Money Tree plant like the picture on your website. The first picture that my boyfriend received is not a Money Tree plant! The second pic is what the plant should look like from the website. Please rectify this ASAP. Thank you [protected]@yahoo.com

To whom it may concern,

Order #: [protected]. On April 19, 2021 I ordered "Make a Wish" - Deluxe bouquet for my cousin's birthday today. Order number: TEV13-6B. It was delivered on April 21, 2021. I ordered this flowers because of the way they looked on your website. The flowers she received DID NOT look like the flower arrangement you presented on your website. Yes the flowers are similar but they look like they ready to fall apart; they look old, not fresh. The vase did not come with the green polka dot ribbon you displayed. The vase was filled with soil so it looks dirty. They added a big green spray which was not presented in the picture. The vase was round on your photo and I received a different vase. A friend of mine recommended I use Teleflora. I am disappointed and unhappy the flower arrangement arrived to her home looking the way it does. I am requesting to be reimbursed for this false advertising.
Attached is a photo comparison. the picture on the left is what is on your website and the picture on the right is what was delivered to my cousin.

See below order confirmation:

Dear Loretta,
Thank you for choosing Teleflora for your floral gift needs. We greatly appreciate your business. While every effort is made to match your selection exactly, substitutions may be necessary based on the availability of certain flowers and vases in the recipient's area. We guarantee that your flowers will delight your loved one, just as you intended.
Sincerely,

Teleflora Customer Service
Please do not reply to this e-mail. Replies to this e-mail will not be responded to or read. If you have any questions or comments, please contact Customer Service.

DELIVERY INFORMATION

Deliver to:
Diane Marques
788 W Camino Real
Boca Raton, FL, 33486
Deliver on:
04/21/2021
Occasion Type:
Birthday
Gift Card Message:
Happy 60th Birthday to a sweet, kind caring cousin. Enjoy your special day! We love you!
Signature:
Love, Donna, Loretta & Anthony, xoxo
Special Instructions:

PAYMENT INFORMATION

Billed to:
Loretta Sclafani
3763 Jules Ln
Wantagh, NY, 11793
Payment Type: MC

ORDER SUMMARY
Order Number:
[protected]
Details:
Make a Wish - Deluxe
Product ID & Product Price:

TEV13-6B $44.99

Service Fee: $17.99

Early Delivery Fee: $0.0

Taxes: $0.0

You Saved: $-9

Total Order: $53.98

Unhappy customer,
Loretta Sclafani
Cell number : [protected]

I placed an order for a boston fern to be sent to the hospital for a friend recovering from major surgery. They initially sent me a email or text saying the flowers were delivered to the hospital. When I contacted the daughter she said no flowers had been delivered. I called all around the hospital and they could not find any flowers. When I called teleflora they said they needed a home address because they do not deliver to the hospital due to covid19. I wish someone had told me this instead of telling me they were delivered.
I gave them the home address and had to keep checking to see if they were delivered because I did not get a notification. Finally a mixed plant was delivered and it was dead! Teleflora said they would give me a 40 per cent discount. Who cares! My friend got a dead plant and no one cares. It is not about the money. Finally they are going to send another plant. At this point I am not happy and will never order from teleflora again!

I want to file a compliant regarding my order number [protected]. This was very special because it was to my niece's 16th birthday. I paid $76.77 for a beautiful bouquet with a balloon, but what she received was not a beautiful bouquet, not even close: not enough flowers in a giant vase, the balloon was just a horrible finger up, more suitable for football party than a 16 year old girl birthday. I understand that may not be exactly as falsely advertise, but please, the florist could at least try to make looks like, but was not even close (ridiculous to say the least). For $76.77 I could have walked to any groceries store and bought at least 5 dozen of roses . I want to know if I can request a refund or something. It's impossible to reach any number for Teleflora, but I need you position. I hope be contact as soon as possible. My phone number is [protected] or e-mail: [protected]@global4all.net

Order a plant with blooming orchids and 30 minutes later they are texting me telling me they couldn't fill the order due to the florist didn't have it and they would substitute it for something else. NO! I ordered what I ordered and paid $51 for little plant. Way too high in the price but it's for my critically ill mother so I just paid the price. WHY WOULD YOU ADVERTISE SOMETHING YOU DON'T HAVE? Now my mother thinks she's getting this beautiful plant arrangement and she's not. Not cool. I'm several states away and can't get to her right now and wanted to do this for her until I could get there. Thanks Telefora for nothing. I'm not on social media but I will be tonight and make sure all of my friends and family are aware of what Telefora is really all about. I cancelled the order and will not return. I do expect a response.

Kim

Order #: [protected]
Ref. #: [protected]
On 2/4/2020 placed an order for flower arrangment to be delivered on 2/8/2020 to my daughter for her birthday. As of 6:30 pm that evening (2/8/20) she still hadn't received flowers. Called my C/C company and stopped payment-then called Teleflora and girl said flower shop got order but she doesn't see that it went out. Said she called flower shop and they're closed - (no kidding!). I talked to several people at Teleflora - none of whom spoke English and one of the people named "Vincent" who on "Mon. 2/9/11/20 " said he sees where they couldn't find a florist in the delivery area who could MAKE the arrangement - even though it's on their website ...We went back and forth with numerous emails and they just replied with robotic answers and turned everything I said around to their advantage.
They ruined my daughter's birthday as well as the "surprise" we had planned by sending her flowers. This is the second time I had a problem with them and guaranteed it will be my last.
I don't want their 30% or 50% discount on ANOTHER order - I will never do business with them again.
What they need to do is send my daughter an arrangement - FREE of CHARGE - for their deceptive business practices, which they have been getting away with for far too long...

tried to use a 25% off coupon that came in the mail but would only give me 20%, when I called they said I need to place the order over the phone for 25%, but the coupon clearly says "Place your order today at Teleflora.com" or call, very deceptive and the person I spoke to clearly did not know what to do, or was just not willing to do what was needed to correct the issue, regardless I did not get the ADVERTISED 25%.

I couldn't use my groupon on the website, so I had to do a live chat to complete the order. Then I was told I couldn't use the groupon with the 20% that I received for creating an account with them. Then, there was a "service fee" of $15.99 in addition to the $34.99 flower arrangement. And then there was a minimum order charge for the zip code the flowers where being delivered, which raised my total order to $50.00. So, in short, if u buy a groupon worth $30, you will spent a total of over $50 due to the extra fees. Only after the order is placed they tell you that there may be "minor differences in what I ordered and what would be delivered. Seriously? Teleflora just charged me $50 and now you tell me I am not going to get what I ordered. I will never use them again.

Teleflora dropped the ball on a flower order for my daughter. The order was for homecoming corsage and boutonnière.
Florist delivered corsage/wristlet, not the boutonnière.
Order number [protected] contained both items. Customer service said they did not receive the boutonnière portion of the order, which is a bunch of crap, because they did; in addition, canceled the order without telling the customer.
For most, this would not be important, but this was for my daughters homecoming.

The communication and support stunk, and if it was not for me following up, i would have thought all was ok.
I supposedly will be getting a credit for the item that was not ordered.

Due to Lack of communication, help and support, I will probably not be using Teleflora again.