Teleflora
Reviews and Complaints

I placed an order yesterday october 10th for flower delivery for my moms 79th birthday. I received confirmation and everything, I call after 8pm to make sure my mom loved the flowers I paid almost $140.00 for only to find out that there was no flowers delivered.
Order number: [protected]

Details:

Colors of the rainbow bouquet - premium
Product id & product price:
T282-9c $124.99
Mylar balloons $4.99
Service fee: $20.98
Taxes: $11.87
You saved: $-26
Total order: $136.83
Deliver on:
10/10/2019

Occasion type:
Birthday

What a joke that you trust this company to stand behind their word and deliver when they say they will deliver.
When I called corporate to see what is going on the lady over the phone states that the "driver had already been in that area once and was planning on delivering the flowers today, 10/11/2019. I asked her if these flowers were going to a funeral that was today and the driver was"already in the area and would deliver them the next day" would that be acceptable? So disappointing that a flower company that has one job, cant even do what they state... Next step is filing a complaint with bbb

This is the 2nd time in one month I have ordered flowers and you have not delivered. Neither day was a holiday. My first notice from you today on order #[protected] was at 10:33 AM to let me know you can't get the flowers I ordered. I tried to call and that was another waste of my time so I replied to your email at 11:22 AM cancelling the order. Apparently no one read my reply because you emailed me again at 2:40 PM to let me know you could not deliver the order today. The same thing happened with order #[protected] because you could not deliver that order on the day requested. I cancelled that order as well. I love flowers as I think they bring joy on happy occasions, but you ruin that not only for the recipient, but for me as the sender. You must not really care as there are so many complaints against you and you still do nothing to improve your service. SHAME ON YOU!

I placed an online order for my 91 year old mother for Mother's Day. I ordered a "Passionate Purple Tulips -Deluxe" which was to be 20 quality purple tulips. What was delivered on May 10th was not that. It was roughly 8-10 poor quality wilted tulips, with yellowed leaves.
The price was $84.99 with a $10 discount promotion fee plus a Service Fee of $17.99 for a total price I paid of $82.98.

When I called my mother to check on her and inquire if she received her flowers she replied yes but I could tell in her voice something was wrong. She began to describe the flowers and her disappointment was felt through the phone. I then felt as though I had diminished my honor of her.

When I contacted Teleflora and asked for a replacement, they espoused all the "sorry for blah, blah" and wanted more details so they could "research" the order, which was ridiculous because I had already provided them with all the information. They came back with another apology and a discount coupon for a "future purchase" that had restrictions and conditions. I was furious. I explained to them that I had no interest in their future coupon, that that did not help the injured party the "recipient" who's JOY was stolen! A woman that is 91 years old and may never see another Mother's Day"...and a daughter that felt she had let her mother down. I told them that any company worth a grain of salt would have replaced the order...that it was outright theft and fraud. Then they came back and changed the future coupon to a direct reimbursement to my credit card of $16.27, which is a joke! I asked for the name of the florist and they said that they were not allowed to provide that information. They just blew me off. I have spent thousands of dollars on flowers over the years and just seems that the industry has descended into scam...it is time for some intervention.

Do you know how it felt to hear just this morning...only 4 days after delivery..."Susan, they never replaced the flowers, and your brother had to throw them out already". For $82 I could have paid someone to go to the local grocery store and purchased an arm full of flowers and taken them to my mother. PLEASE so what you can to correct this theft and fraud. My only regret is that my mother does not have a camera or cell phone to have taken a picture.

I placed an order on the 7th to have flowers delivered to my wife on the 11th for mother day. I got a confirmation email stating the flowers have been delivered. When in fact they were not. Customer service gave me the run around and said that they could deliver them on Monday the 13th with an apology note. This is not acceptable by any means. And now they say they have to speak to the florist before I can get any refund. Thanks alot for nothing.

Ordered 4 arrangements on line for Mother's Day on 05-09 for delivery on 05-11. None had been delivered by 8:30 pm 05-11. Contacted customer service and was on hold for approx. 20 minutes. Representative was not helpful. Provided confirmation # ([protected]) and was told order had been cancelled "for my protection". The bank/credit card company never received the proposed charge. There was no notification to myself that the order had been cancelled. There was no explanation as to what "for my protection" was supposed to mean.
The representative stated the order could be resubmitted but to what purpose at the late date? This is the 2nd incident I have had with your firm, the first occurring 12-17. There will not be a 3rd attempt to order.

I purchased some flowers for a friend and received them from a local company (ACE Flowers 2517 E.Ball Rd., Anaheim, CA 92806 714-776-0110) at 3:15pm on 2/12 and less than 48 hours later they were dead (8:30 am 2/14). They had water, the office is cool, so no reason for this. I called the flower shop that Teleflora went through and they said they can't help me as they were too busy. They'd get back to me, but they didn't take anything down and didn't speak English well so I don't think they understood I need these replaced. If they can replace them by 2/18, that will be fine. I didn't pay $116 for flowers to look like this.
The flowers were purchased through Gettington & Teleflora. The confirmation number is [protected]. Item ordered was, TEV42-1C. The flower shop that delivered it was Ace Flower Shop on 2517 E. Ball Rd., Anaheim, CA and their order number was 15215. The person they were to be delivered to was Gaynelle Garner. I have pictures of the dead flowers if you need them. Thank you.

12-17-18 I was informed that the flowers I ordered were hand delivered. Order #[protected]. They never received them and I called customer service. They said they would give me 50% off on my next order. There will not be another next order and I would like my credit card to be credited. I've never used Teleflora before and I will not be using them again! Please resolve this issue! Thank you, Nancy

I never thought I would be one of the people who resorted to this. I spent over an hour on the phone trying to resolve the issue. Ordered 2 arrangement to celebrate the birth of my granddaughter after my daughter spent days in labor and delivery and ultimately in surgery. The arrangements were far inferior to items pictured on website. I told them my expectation was to have them immediately deliver the appropriate arrangements. They refused unless they could first go to my daughter's hospital room and remove the inferior arrangements... how embarassing, humiliating and lets not forget traumatizing to a new and fragile mother.

And hold on because Yvonne PF96136 in customer service refused to give me the name of her supervisor or the corporate address... and gave me a bogus phone number... something has to be done about this company

Onawa Florist in Onawa Iowa works under the Teleflora. They did not call my mother like they claim to and they did not call me about delivery issues. They charged my credit card and never gave us the product. They were rude when I inquired why and said if I was going to be catty they would just refund my money. I am also filing a complaint with Iowa AG office.

From Morton's Flowerland
629 Franklin Street
Natchez, MS 39120
[protected])473-4321

Red roses with baby's breath sent by Daryl Wingo, 645 Southern Oaks, Florence, MS 39073.

Services of Samuel Mohon, Jr.

With the Deepest Sympathy
Mississippi Supreme Court IT
Department

The roses were old and fully opened and brown on the edges when delivered.

I placed an order for a money tree plant for $57.93 on the teleflora site on june 12, 2018 and am so disappointed in everything to do with teleflora. First off, your site claims that orders placed before 3pm can be delivered same day, which is the reason I used your site (even though i've had bad experiences with your company in the past) - I will know better next time. Even though I ordered before 1pm for same day delivery, it did not get shipped, which means that my husband did not receive his birthday gift. So I went back on your site to select a different date for delivery, so I chose june 13, 2018. During the day on june 13th, I noticed that I received another email stating that teleflora is again unable to deliver. So I called the teleflora customer service number provided on the site and asked him to look into whether my order was going to be shipped on june 13th, he put me on a brief hold while he called the florist and when he came back on the line, he assured me that my order would be delivered that day (june 13th). I specifically asked if the plant I ordered would look the same with the same base — he said that the base may be different depending on what they had, which is understandable but he assured me that whatever they send him would be similar or comparable to what I ordered. Then to my disbelief, my husband sent me a picture of what he received. He did not receive a plant at all, instead he received some flowers in a vase. How is this comparable to the money tree plant I ordered, I have no idea! I think teleflora is a total scam site and I will be posting my disappointment on yelp and every other possible review site I can think of.

I have attached a picture of the plant I ordered and a picture of the flowers that was delivered. I honestly don't know how you can run a business like this (actually I should call it a scam business). Teleflora offers the worst in customer service and the worst products I have ever encountered!

I ordered a housewarming plant on june 4th (order #360858590, a medium dish garden plant, today's del'y had a different order #2228050365). It was scheduled for delivery on friday june 8th to my daughter's office. Friday came and went with no delivery. I called saturday and your customer rep apologized and said it would be delivered on monday and was kind to offer me 40% off my next teleflora order. I can tell you right now, that will never happen! My daughter just sent a picture of the plant she received and it is shameful that you charged me $60 for what is no bigger than a large coffee mug and no taller than a 16 oz. Bottle of water! This is nowhere near what I ordered from teleflora. I am embarrassed that this sad little arrangement is the best your company could do. I could have gone to walmart and found something much nicer. Even tho i'm sure you contacted a florist in okc to arrange for this gift - you bear the blame for my dissatisfaction because you put the choices on your website of what I could order and what I chose is nothing even remotely resembling what my daughter received. I am demanding a full refund to my credit card but I can almost certainly rust that you will not comply with this request as you fulfilled your obligation in having a plant delivered. However, it is a poor reflection of your company in my estimation. Be assured I will never order from your company again. Shame on you! Truly a sad representation of how you do business!

Karen alexander
[protected]@yahoo.com

My order was not handled with care and my love one was not delighted since she did not receive flowers on Mother's Day. I ordered flowers to be delivered on 5/11/2018 to my mother-in-law, age 94. Receiving a confirmation, by e-mail, saying my order ([protected]) was hand-delivered on 5/11/2018. When I called my mother-in-law on Mother's Day, she had not received the flowers. On 5/14/2018 I spoke with Maiju Briones (Teleflora Resolution Specialist). I asked her how could I receive a confirmation saying that my order was delivered when there was no delivery. I was told that there was a computer problem. Was told that flowers could be sent that day and I would get 50% off. The 50% was to be used the next time I ordered. I asked to cancel the order and put the whole amount, $41.95, back on my credit card. As of today, 5/17/2018, I have not received the credit on my credit card. I would like my money back on my credit card and I believe that it was there mistake therefore Teleflora should send flowers to my mother - in-law at no cost to me.

I order flowers for my daughter's graduation to be delivered 5/11/2018 order was delivered the next day after we left place we were staying for my daughter's graduation obviously we didn't receive the flowers that I paid close to $100 I called to get refund after being on the phone over an hour trying to get resolution agent disconnected call I emailed company approximately 15 times and only thing I receive is same email stating they are researching the matter and will be in touch soon just different name. I been following up for five days now 5/16/18 and they keep saying they have not been able to contact shop. This company is a rip off please do something about it.

I ordered some flowers, chocolates and Balloon to be delivered on the 12th of May for my sisters Birthday on the 12th. A number of things have gone wrong with this which has made me loose all confidence in Teleflora
1) The full amount has been taken from my card way before the delivery being made
2) The delivery email was sent to me, but the flowers were never delivered
3) I called already three times to cancel the order as my sister never received the flowers, each time the customer services tried to get in touch with the florist but they could not and could not prove that the delivery ever took place
4) I specifically said that the order is cancelled and they should not try to deliver again
5) They left the flowers on the doorstep today 16th May, despite me instructing to cancel the order .
6) My sister was not even given a chance to reject the flowers
6) The flowers are old and not fresh, the chocolate and the Balloon are not there

Please can you get someone to go and pick up the flowers as they are not as per the requirements . And please refund me the money that you have taken from my account.

My email is [protected]@hotmail.com and phone number is [protected]

Do not waste your time or money with this company. I placed an order Thursday morning to have flowers delivered to my Mom on Friday thinking I would get ahead of the rush on Sunday. To my suprise when I called on Friday I was informed they had to change the delivery date to Saturday. This morning I called to confirm they would indeed be delivered today and was told the order had to be cancelled due to the large volume of orders. This is totally unacceptable . I had to call to find this information out, if there was a problem I should have been informed on Friday at the very least. Had the audacity to offer me 50% off my next order. Surely they don't think I will ever use them again. I wish I had read these reviews before ordering. Stay away from this company.

01/24/2018
[protected]
i ordered flowers and paid for early delivery they were not delivered on time better yet she was long gone by the time she got there.I asked for a refund after all the loops and run around they keep telling me that my refund has been issued and it has not been issued! when they actually check they see it has not been issued! so then they say ok we will issue the refund it will take another 12 days! now its 04/16/2018 last time i went through this was in march with this company and i have yet to receive my refund!

i just want my full refund!

My order no. was [protected] placed on 03-26-18. I ordered a simply chic mixed plant and received what was called a European garden. The arrangement was tiny and not what was ordered. It was a complete embarrassment to my family. My husband and I feel that we should not have to pay for something that I could have picked up at Walmart for $10.00.
I had two family funerals to go to in the same week and needless to say I did not reorder from you. Very disappointed!

Natalie Deleshaw

Yesterday I ordered last minute tree for my husbands birthday. I didn't mind the price because it was my mistake needing same day. The picture depicted a beautiful money tree in a black square glass container with pebbles. What was delivered was a sad tree shoved into a cut off red wine bottle, no wrapping, just plopped in front of my husband with no fan fare. The delivery person was in such a rush my husband didn't even get to tip her. They were probably mortified by what they were delivering. The plant already looks traumatized and will probably die. I would love it if the proper item could be delivered.

It's absolutley disgraceful how this company conducts themselves. They use local florists as their go between so they distance themselves from complaints. I ordered an arraignment for my wife, something a forty year old man would give the angel in his life what she received was something a twelve year old boy would give his girlfriend at lunch. When I called and complained the florist told me they follow a "recipe" provided by tele floral so the picture you see when you order is not necessarily what you are going to receive. A complete 100% scam, if I order a chocolate cake and you bring me vanilla then tell me well that's what the recipe calls for then why is there a picture of chocolate. I will bad mouth this company and any florist that uses them as often as I can.