Telkom SA SOC
Reviews and Complaints

Hi

Please see below, I am at wits end and need some assistance..Please refer to all my mails below... I have had no joy.You are paying MBD attorneys and the staff are extremely rude... I have had the phone put done on me twice by their Incompetent staff..there is no email address or contact numbers for complaints on your website!

Dissatisfied

Sent from Yahoo Mail on Android

On Sun, 13 Nov, 2016 at 6:04 AM, Ramona Padayachee
wrote:
Hi

I am being hounded by MBD attorneys for payment that I have explained over and over again... I have paid this amount over, , 2 years ago at your Cresta branch...if you have incompetent staff that is not my fault... sort this stuff out asap.. I will not pay you another cent... if I do not hear from you I will paste this on all social media..

Ramona

Sent from Yahoo Mail on Android

On Wed, 28 Sep, 2016 at 6:08 AM, Ramona Padayachee
wrote:

Hi

I haven't heard anything yet .Please can you advise on any progress.

Thanks
Sent from Yahoo Mail on Android

On Wed, 7 Sep, 2016 at 11:51 PM, Avitha Nofal
wrote:
Dear Ramona

Thank you for your emails.

Please let us have your contact telephone details to liaise with you.

Yours faithfully

Avitha Nofal

Legal Advisor

Credit Ombud

5 Hunter Street, Cnr Bram Fischer

Fernridge Office Park, First Floor, Silver Fern Building

Ferndale, Randburg

Postal: P.O. Box 805, Pinegowrie 2123

Tel: +[protected]

Fax: [protected]

Email: [protected]@creditombud.org.za

Web: http://www.creditombud.org.za

Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CDB8F4.33B95F50

Description: Description: Description: Description: Description: Description: cid:image002.[protected]@01CDB8FD.BA5A9E30

From: Ramona Padayachee [mailto:[protected]@tracker.co.za]
Sent: 25 August 2016 08:43 AM
To: Avitha Nofal ; ombud
Cc: 'Ramon (ramona.[protected]@yahoo.com)'
Subject: RE: Telkom requesting Pym for arrears 2 yrs. old

Hi

Please can you assist below. I have not received a response to date.

Thanks

Ramona Padayachee

From: Ramona Padayachee
Sent: 15 August 2016 12:45 PM
To: '[protected]@creditombud.org.za'
Cc: Ramon (ramona.[protected]@yahoo.com)
Subject: Telkom requesting Pym for arrears 2 yrs. old

Good day

Please can you assist. I have received a few calls in the last month from Telkom’s debt collection agency pestering me for an outstanding payment that apparently is overdue for the past two years. I have not once received any notification from Telkom advising that my account is in arrears nor have they sent me any invoices . NO calls no sms’s no contact in 2 years and now suddenly there are arrears on the account.

I do however clearly remember making payment to this account 2 years ago . I personally went to the Telkom store at Cresta . Their systems were down on that day. I waited in a queue for over 2 hours during my lunch break and made payment at the Telkom store .I also requested them to close/ cancel the line on the same day. I have no proof or documentation any longer and cannot supply them with the info or proof of payment

I have never heard from Telkom ever since until about 3 weeks ago a lady by the name of Susan called from MBD attorneys she was unable to give me any details i.e. my telephone number or my account number that was held with Telkom all she said was she is not sure . I gave her the same information, her explaining that the account was settled she must inform Telkom and get them to check with the Cresta Store. Her response to me was that she will get someone to call me from customer service the only reference I was given was [protected]. Which means nothing. To date no one has contacted me I am still receiving threatening sms’s

“ You have not responded to prior msgs on your TELKOM SA (LTD) acc. Payment is requested within 48 hours. Ref [protected]. Call MBDCS on [protected]” received on 13.08.16 at 11:38 am.

Your assistance greatly appreciated.

Kind regards

Ramona Padayachee

Good day,
For the past four days I have had less than poor reception with a ping of 280 and download rate between 0.08 and 1.2 mb/s. I am situated in Parkrand Boksburg.
The number in question is [protected].
I currently pay R1000 a month for absolutely nothing as my cellphone coverage is better than the LTE service which is supposed to be up to 95mb/s. Please resolve, because signing me up on a 2year contract under false pretenses is inexcusable.

I went into store in Cape Town, Parow Telkom when I was assisted by one of the store agents Shameel. When going through the deal I requested 2 mobile phones which was the Samsung Galaxy S4 mini's which only released that year which was 2013. As it was 2 separate contracts for myself & my wife I also included insurance as it was for a contract which was 24 months. I agreed to the deal which was for 24 months 5GB data, 100sms's, 10GB WiFi plus my insurance for both phones. The agent advised that it would take a few days for them to contact me as they needed to see if I qualified for the deal & awaited response from them. This all occurred in the month of September & on the 20th September I was contacted by the same agent that sold me the deals advising me that I qualify for both & collection can take place on the same day. I was happy as it was also my wife's birthday & it was going to be a nice surprise for her. I signed off on the deal when collecting it during my lunch and advised the agent in store when he called that he needs to have everything ready for me when I get to store as I have limited time due to my working hours. I arrived at the store and I signed off on both contracts which to my knowledge included 5GB data, 100sms's & 10GB WiFi and also insurance on both handsets as that was the deal we agreed on in store but the insurance was extra as it was an additional cost added. The agent in store provided me with everything of the handsets & put it into an 8ta bag & I then left the store. A 13 days later an incident occurred where my wife was a victim of theft. We were at one of our childrens school meetings where she was pick pocketed & they took her phone. This happened 13 days after the phone was picked up from store which would be on the 3rd October 2013. We went to the store the next day to notify them of the theft as it was to late the previous day due to registration at the school for my daughter which started pre-school & also induction for her aswell which she needed to spend time with the teacher & be familiarised with the school but we contacted the store & spoke to one of the store agents asking for Shameel but they advised he was not in at the time due to his scheduled off day he will be in the next day & we advised that them on the situation & they advised to come into store the next day as he will be able to assist in this regard. The next morning we went back to store & spoke to the someone in store requesting to speak to the same agent as that is what was advised upon but he was not there yet again so we spoke to one of the other store agents. We explained our situation as to how the theft happened & told the agent that we would like to claim for insurance due to the phone had gone missing. He advised that he will check on the system to explain how the process works & he will try & track the phone as well. He asked if my wife's mobile tracker was active & she responded in yes. I showed him my phone as I had an app called "life360" whereby I could also track her phone but not accurately as it was somewhat linked to one another. He advised after looking on the system that he could not locate the phone at all & also found it very strange that I could track it but he could not & also stated that it would not be the first time that customers have been coming back to store for contracts sold by this agent. He then advised that we will have to come back tomorrow as Shameel would not be available now as he was not in once again and he would have to help me with this issue. I agreed & then left the store as I could not do anything there at that time. I took off the next day from work & went back to the store & got hold of the agent Shameel & explained my situation once again. He then checked on the system to try & track it once more as that would be procedure before claiming he says. He could not track it & then advised after checking the insurance procedure that there is no insurance on either of the phones as they don't offer insurance on any of the phones. I then advised him that the deal we agreed upon included insurance as an additional cost in case of any mishaps such as these. He repeated that they don't do insurance on phones bought through them & I advised that who the hell takes out 2 contracts worth R16000 without insurance. He then told me there's nothing he can do. He asked if we had an Edgars account & we said yes & he then said what we can do is take out insurance on my phone & then wait a month & then bring back the box stating its gone missing as he does it all the time. My wife advised that is obsurred as that would be fraud and she will not go that route. He then stated that she would not have to pay for the contract if that is the case. We questioned what happens with all the data & money spent on a lost item now as my wife barely used the phone, he said that you're not paying for it any longer therefore no data etc will be given & she will not be issued with a new phone. My wife then asked if he is sure that this would be the correct process, if this would affect our credit score & if there's anything she needs to fill out as we are not familiar with contracted items. He stated that there is nothing else that needs to be done everything will just be taken care of through them as she no longer has the phone. We then agreed & then left the store with the impression that we don't need to worry about anything any longer just to go to the police after just to log a case & they provided us with a case reference number which I needed to give the network to block the number. We told the police where the phone was located but it could not be narrowed down to which house only the area & they stated that they won't be able to knock on every door in that area for a missing phone. We left the police station completed everything with the network & that was all we needed to do. We never had any feedback or information regarding the account up until the start of this year 2016. They sent a message stating we owe them the money for the contract that was not paid. We then went to store to query this as we were told that we don't owe them anything because we don't need to pay anything. They advised that Shameel no longer works there & there's nothing they can do about it because they don't know what he told me because to them the system states we owe them money. We explained the situation & this is not what was said & the system does not show anything regarding the theft of the phone. There was no information about it on the system at all. I was livid. I was told one thing & now I'm owing over R8000 for a contract that I never had use of due to misselling in store. I left the store in a furiated state as this was such an inconvenience for me. I got home & called 8ta's customer service line & explained my situation once again & advised on the tracking setting to get the phone back & was told that she needs to speak to the supervisor. The information she came back with was not helpful at all as it was no where relating to my query. She placed me on hold many times to check with her supervisor & I got fed up & asked to speak to him myself. He then came to the phone & I had to explain it again. I was then told that the tracking setting on the phone was a manufacturer fault. I was not aware of this at all as this was not pointed out to me by anyone. I emailed Samsung as well & they advised unfortunately there is nothing that they can do in this instance. I exhausted all my options as best I can & nothing came from it. I received quite a few notices about this over the past few months regarding this issue & I tried sorting it out in similar ways but never got anywhere. I am utterly disgusted by the service that I've received from Telkom as this would have been my first contract ever & I am enduring all of this unnecessary stress. I received a summons yesterday on the 09 November 2016 at 11:59 am stating that "Mr Desmond Oliver despite numerous reminders your Telkom mobi [protected] remains in default, we have instructions to issue summons to recoup R8318.58 tel [protected]". I don't know how to go about the situation as this has become bigger than me. I am also no longer employed as stated previously in all responses as well as my wife. We live with my parents which is currently feeding & sheltering my family due to my unemployment. I have been job searching but have not been successful in any way. I am tI went into store in Cape Town, Parow Telkom when I was assisted by one of the store agents Shameel. When going through the deal I requested 2 mobile phones which was the Samsung Galaxy S4 mini's which only released that year which was 2013. As it was 2 separate contracts for myself & my wife I also included insurance as it was for a contract which was 24 months. I agreed to the deal which was for 24 months 5GB data, 100sms's, 10GB WiFi plus my insurance for both phones. The agent advised that it would take a few days for them to contact me as they needed to see if I qualified for the deal & awaited response from them. This all occurred in the month of September & on the 20th September I was contacted by the same agent that sold me the deals advising me that I qualify for both & collection can take place on the same day. I was happy as it was also my wife's birthday & it was going to be a nice surprise for her. I signed off on the deal when collecting it during my lunch and advised the agent in store when he called that he needs to have everything ready for me when I get to store as I have limited time due to my working hours. I arrived at the store and I signed off on both contracts which to my knowledge included 5GB data, 100sms's & 10GB WiFi and also insurance on both handsets as that was the deal we agreed on in store but the insurance was extra as it was an additional cost added. The agent in store provided me with everything of the handsets & put it into an 8ta bag & I then left the store. A few days later an incident occurred where my wife was a victim of theft. We were at one of our childrens school meetings where she was pick pocketed & they took her phone. This happened 13 days after the phone was picked up from store which would be on the 3rd October 2013. We went to the store the next day to notify them of the theft as it was to late the previous day as it was registration at the school for my daughter which started pre-school & also induction for her aswell which she needed to spend time with the teacher & be familiarised with the school but we contacted the store & spoke to one of the store agents asking for Shameel but they advised he was not in at the time due to his scheduled off day he will be in the next day & we advised that them on the situation & they advised to come into store the next day as he will be able to assist in this regard. The next morning we went back to store & spoke to the someone in store reauesting to speak to the same agent as that is what was advised upon but he wqs not there yet again so we spoke to one of the other store agents. We explained our situation as to how the theft happened & told the agent that we would like to claim for insurance due to the phone had gone missing. He advised that he will check on the system to explain how the process works & he will try & track the phone as well. He asked if my wife's mobile tracker was active & she responded in yes. I showed him my phone as I had an app called "life360" whereby I could also track her phone but not accurately as it was somewhat linked to one another. He advised after looking on the system that he could not locate the phone at all & also found it very strange that I could track it but he could not & also stated that it would not be the first time that customers have been coming back to store for contracts sold by this agent. He then advised that we will have to come back tomorrow as Shameel would not be available now as he was not in once again, as he would have to help me with this issue. I agreed & then left the store as I could not do anything there at that time. I took off the next day from work & went back to the store & got hold of the agent Shameel & explained my situation once again. He then checked on the system to try & track it once more as that would be procedure before claiming he says. He could not track it & then advised after checking the insurance procedure that there is no insurance on either of the phones as they don't offer insurance on any of the phones. I then advised him that the deal we agreed upon included insurance as an additional cost in case of any mishaps such as these. He repeated that they don't do insurance on phones bought through them & I advised that who the hell takes out 2 contracts worth R16000 without insurance. He then told me there's nothing he can do. He asked if we had an Edgars account & we said yes & he then said what we can do is take out insurance on my phone & then wait a month & then bring back the box stating its gone missing as he does it all the time. My wife advised that is obsurred as that would be fraud and she will not go that route. He then stated that she would not have to pay for the contract if that is the case. We questioned what happens with all the data & money spent on a lost item now as my wife barely used the phone, he said that you're not paying for it any longer therefore no data etc will be given & she will not be issued with a new phone. My wife then asked if he is sure that this would be the correct process & if there's anything she needs to fill out as we are not familiar with contracted items. He stated that there is nothing else that needs to be done everything will just be taken care of through them as she no longer has the phone. We then agreed & then left the store with the impression that we don't need to worry about anything any longer but still went to the police after just to log a case & they provided us with a case reference number which I needed to give the network to block the number. We told the police where the phone was located but it could not narrow down to which house only the area & they stated that they won't be able to knock on every door in that area for a missing phone. We left the police station completed everything with the network & that was all we needed to do. We never had any feedback or information regarding the account up until the start of this year 2016. They sent a message stating we owe them the money for the contract that was not paid. We then went to store to query this as we were told that we don't owe them anything because we don't need to pay anything. They advised that Shameel no longer works there & there's nothing they can do about it because they don't know what he told me because to them the system states we owe them money. We explained the situation & this is not what was said & the system does not show anything regarding the theft of the phone. There was no information about it on the system at all. I was livid. I was told one thing & now I'm owing over R8000 for a contract that I never had use of due to misselling in store. I left the store in a furiated state as this was such an inconvenience for me. I got home & called 8ta's customer service line & explained my situation once again & advised on the tracking setting tonget the phone back & was told that she needs to speak to the supervisor. The information she came back with was not helpful at all as it was no where relating to my query. She placed me on hold many times to check with her supervisor & I got fed up & asked to speak to him myself. He then came to the phone & I had to explain it again. I was then told that the tracking setting on the phone was a manufacturer fault. I was not aware of this at all as this was not pointed out to me by anyone. I emailed Samsung as well & they advised unfortunately there is nothing that they can do in this instance. I exhausted all my options as best I can & nothing came from it. I received quite a few notices about this over the past few months regarding this issue & I tried sorting it out in similar ways but never got anywhere. I am utterly disgusted by the service that I've received from Telkom as this would have been my first contract ever & I am enduring all of this unnecessary stress. I received a summons yesterday on the 09 November 2016 stating that at wits end now & have no way to resolve this as stated before I exhausted all of my options. I am looking for assistance in this as I've never had it before & would like some help as soon as possible as its been an ongoing issue for the past 3 years now. I would really like some help this time as nothing has ever come from any of the complaints I've logged before.

My contact number with you is [protected].I engage in this contract with Telkoms 8 ta since July 2012. 8 ta supplied me with a modem that did not work.They assured me that the is a signal to my house, 78 Hermanus street, Wierda Park, Centurion.Two of your technicians assured me that there is no signal to my house.That leads to several confrontations with Telkom, wich end up at the smaal claims court.That can be proofed by the following e-mail address to wan of your lawers, [protected]@telkom.co.za.We agreed to stop the courtcase.My account is payed up.The agreement that my account must be payed up, and that they will stop the deductions from my account.They stop the deduction in July 2013.But the next month, August 23013, they start deducting the amount of R299 per month again.I has many complaints, e-mails, letters but Telkom ignores me.My contract has expired July 2014, but despite my cancellation forms(3), they still refuse to cansel my contract.All I whant is my contract to be cancelled.

Good day

I hope this email finds you well.
My name is Phumolane Tsotetsi. I would like to request for assistance on the below matter.
On the 31st March 2016 I visited the Telkom Mobile Store at Carnival Mall in Brakpan to log a dispute for two cellphones contracts that were opened fraudulently the consultant request me to bring my ID, affidavit and proof of residence. Documents were submitted a month later I visited the branch again to enquire about the query I logged. I was informed that the Dispute was logged incorrectly I was given a case number [protected]. On the 27th September 2016 I received a call informing me that I have been handed over. I went back to the store I was informed to bring the documentation again,   documents were submitted I was given Case number [protected]. I was informed that the query will take 7 to 21 business days. I have been calling your call center the consultants kept telling me the query has been escalated, I will receive a call from the investigating officer. I have not received a call up until I received a call and numerous sms from the collections department informing me that I have been handed over. As a customer I am deeply disappointed and frustrated as I am constantly receiving calls and sms harrasing me.
Your assistance will be appreciated.
Kind Regards
Phumolane Tsotetsi
[protected]

On 1 November 2016, I signed for a laptop contract Lenovo Ideapad. The technician who was helping with the setup told me that for all technical queries I can contact Lenovo for all network queries I can contact Telkom.

When I got home, the laptop was working fine but I later realised that the battery wasn't charging. I tried downloading programs like Energy manager but the fault never got resolved. On Wednesday 2 November, I phoned the Lenovo contact centre, I got the number online. The technician tried to help but still the problem remained. The Lenovo technician told me to contact PartServe. I went to PartServe on Thursday 03 November, they told me to leave the laptop. On Friday, I phoned to enquire and was told there was something wrong with the motherboard and they will give me a credit note.

I took the credit note to Telkom Pavilion on Monday 07 November, I was told that I was wrong to send the laptop directly to PartServe. The manager Venon told me that he won't give us a new laptop as he doesn't have authorisation. Today is Wednesday 09 November we have not heard from Telkom and are frustrated. No one is willing to assist us and we need this laptop for business.

PLEASE help resolve this query for us

I currently have a contract with 8ta, i have taken out another contract with Telkom. I need to cancel my current contract as soon as possible and port my number to my new contract. I have filled in my cancellation form and sent it to Telkom cancellations on the 1st of November 2016 but till today have not received any response from the cancellation department. I have called the customer service several times but the cancellation department don't have a contact number for me to contact. I am very worried that if Telkom don't cancel my contract in time then i am going to have 2 bills to pay. Please could someone get back to me urgently . This is highly unprofessional from Telkom cancellation department side. If you can only contact them by means of an email and no contact number, then how come they don't respond to your email or even acknowledge that have received it. Your urgently response is need.

MY contact number is [protected]. Please contact me urgently.

Hi took out a contract which was sold to me over the telephone for an amount of R278. I kept asking the sales person if there were any once off or additional cost and she assured me there was none. So I agreed to contract. The first month I had to pay 1800 rands so I called and laid a complaint after listenin to the recording they found u was misinformed by sales person. But it has bee 3 months and I'm still been debited even after hey picked up my device and sim. They help themselves to different amounts from my bank account whenever the please and no feedback or updates are available every single time I call. I'm so fed up and will advise anyone to take out contacts with Vodacom, MTN or cell c rather. Telkom is a waste of time and does not value customers the smaller the contract u have the less time they have for you.

Winterberg Agricultural High School, Fort Beaufort, South Africa

This is a school! Lines have been stolen second time, but nothing has been done in past 2 weeks to solve the problem.

On 3rd October a pole was stolen, causing the telephone lines to snap. Technitions mended the lines, but because there was no pole to uphold it, it was within reach of the thieves and three days later they stole the cable. It took two weeks to get it fixed. Just a week later the cable was stolen again because the pole has not been replaced!

Since then week could not reach telkom via SMS messages or cell phones. They just reply with a message of having technical problems.

How can we teach and reach our parent without telephones and internet?

A fault has been locked by Axxess on Friday 4 November 2016 for a line problem. On Saturday a person from telkom (name either Willie or Wimpie) called me and while we had an conversation he mentioned that he can see that the line have a noise on it that can make that i don't get a stable connection at 4 mb. He also mentioned that according to other test he done show that my line is suitable to deliver 4mb. He said he will arrange for a technician to see to the problem and mention that one or another setting must be set to 12 and it must be done at the pole near my house. Sorry i can't remember the term that he was using. Up to this moment no technician was on site and my connection is still poor, especially from approximately 18:30 at night then i can't use my television Can somebody assist me in this matter please

I received a call from Mobile Talk on behalf of Telkom promoting a 5 Gig data plan. I was promised it would be delivered in 2 weeks. Never received any delivery by their couriers. In April I received an sms saying my order has been cancelled. In April my account was debited for a service I never received. In May one again the debit order amount increased. I went to Telkom in Centurion Mall on the 20th May and was assisted by IthumelengvMglabe. A case was logged. After a week I had to follow up with her as I have received no feedback from her. I was then informed it was escalated. Still no feedback. Then on the 1st of June I contacted Julie Morris. No feedback . I had to follow up every week with the same feedback. It has been escalated. Then on the 1st of July I receive an sms saying my account is in arrears as I stooped the debit order with my Bank. I called the Call Centre and another case was logged with Mahaal. Received no feedback. Then another case logged on the 15th of July - case number [protected]. No feedback. Promised my refund with 72 hours. To date no refund. Then I received another SMS in November, Account in arrears. Called the Call Centre another case logged. Case number [protected] - spoke to Trevor Magula. No case has ever been resolved. I have never ever received the poor level of service... And being charged for a service I have never received. Does it take Telkom 7 months to cancel a service you have never received or even pick up the phone to apologize.

From the 25/10/2016 i cannot get any joy from dealing with Telkom.I keep on phoning them daily to get some feedback as to when the problem will be resolved but to no avail.I even went to the southgate branch to report the problem with a consultant face to face only to be told that the system is offline.The consultant did not even take down my details so that he could follow up the complaint and phone me back.

My contract had expired and notified telkom about terminating the contract but keep it on prepaid. apparently they decided to deactivate my number altogether, and can not get any assistance. I reported this yesterday but it is still not resolved, I have been calling the call centre and the Westwood shop but no luck still...

Good Day

A few months ago i cancelled all my lines with Telkom after speaking to a consultant at Somerset Mall telkom. I am a single parent and wanted answers on why my account has been so high the few previous months before cancelling the accounts. I am currently owing R18 000 which i cannot afford. I have asked on various occassions to go back on contract as i am in no position to pay this amount. I am currently unemployed and can atleast pay the monthly cost, managed it better than previously. Can someone please assist me. i cancelled this accounts because i was told by the consultant that i wont owe anything when i cancell the accounts but will just continue on prepaid. So i feel that if i was told that i will get such a humongous bill.

All i want is to go back on contract so that i dont get blacklisted.

Thank you
LynetteJanuary

Telkoms service is seriously disgusting..2 weeks waiting for someone to attend to my line...in the mean time I cannot do any work as I rely on the line. Every single day I call and get a different story. Its absolutely not acceptable... I am so angry. The customer service consultant says they will get back to me during the day... What a lie... They just want to get you off the phone so they dont have to deal with you. There is no way that I would recommend telkom to anyone..

I called I'm months ago to Telkom to try and find out when my cancellation date was and was told that I should go into the store on the 3rd of October. I had been to the store submitted the form and they told me someone will call me. On the 6th of October I called in to find out if they received the form and they said someone will call me in a few days. I called on the 10th and they said definitely someone will call me in a few days and confirmed my last debit was the 31st of October. On the 26th no one had still called so I called back and was told I should call the next Monday. I call on the 1st of November and was told that they didn't receive any cancellation form. After arguing with the lady and speaking to her manager I was asked to email the cancellation form for escalation and it will be cancelled by Weds. I followed up with emails and no response. I receive my invoice now and the contract has still not been cancelled. I call into the call centre and ask to be transferred to a manager and I'm right now waiting for 15 minutes on the line hoping someone will pick up on the other end. I have 4 contracts with you guys and I am really disappointed with the service received and to think I've been referring people to your company. Oh great, they just cut the call on me so I have to go through the whole process again. You guys are pathetic and I can't wait for all my contracts to end with you guys!

Logged a fault on 3 Sep 2016. Technician came out on 16 Sep 2016 to test and send results back. Ever since this date there has been no updates on the status of the call, all they say is it is with back office. I have to call every 2 days to follow up. Escalated to Manager at least 5 times. Call and ask to speak to a manager and you get put on hold for 30min to 1hour with no communication in between. It is like they put you on hold and leave. This has happened 3 times. Then you get hold of a manager and they tell you they are busy with someone else.. they will cal you back (which never happens) or you tell them you will hold.. then it is the same process. you stay on hold for hours with no communication what so ever. How F&*^*&^%&*ng hard can it be to provide feedback!

Telkom has charged me for a internet bundel an amount of R 664.22 after i have upgraded my contract. The problem that i have is that the same was never requested by myself before or after concluding the contract. And what makes it worst of all is the fact that I still have 9807 MB telkom data from my previous contract. I would only like to get my account sorted out without any prblems

For the last 5 month's I've requested telkom mobile customer service to change my banking details. I make it a point to call in before month end to check if the correct account will b debited. Only to find that it wasn't changed I then have to inconvenience myself n either go into a branch or do a eft. On the 28th sep I did it as usual n the consultant confirmed that my nedbank account will b debited. I then never worried to check again. On the 15th I got a message ur debit order was rejected n ur line will b suspended. I called in n they said absa was debited instead of nedbank. I asked them to please debit the correct account. On the 24th they debited my account for 2500. I called in a few days later n asked why my line is still disconnected. I was given a excuse that it was not debited by telkom but by a debt department as my account was handed over n my payment is still not reflecting n I have to wait 14 working days. It is very unfair as if only customer service dI'd there job in the first place I will not b suffering like this. After they eventually received the payment Wednesday evening I was told again my lline will not b reconnected as Im still in arrears of R72. I am totally horrified. y does it become my problem if the billing department can't add properly and debit correctly. I then had to lose a hours pay yesterday to pay the 72 rand and when I called in to email proof of payment I was again told I have to wait 7 working days for the payment to reflect. does telkom not value customers. It's no wonder people are moving to other service providers as ur service is disgusting.

Telkom have a process whereby they inform you by sms that a technician is booked for certain day for installation. Then on that day a client need to ensure that he is from 8 till 16h00 available at the premises to receive the technician.

Then on that day when the technician is dispatched Telkom inform you of the fact that Technician is on its way.

The first day the technician came and informed me that he can't do the installation due to a faulty cable.

Then it was rescheduled and on the day of reschedule I was informed technician was dispatched and no one showed up. This happened 3 times before he eventually showed up after the 4th rescheduled appointment made by Telkom because technician failed to show up on previous 3 occasions.

Now that the ADSL line is installed 2 days ago I find that the download speed of the data connection for most part of the day and night is below 0.5Mbs and the upload speed is almost zero.

I am on a 4Mbs line with uncapped data package.

My complaint is about horrendous service in wasting my time to wait for technician 3 days without showing up and now that I have the line the line is actually useless at the speeds achieved and hence my second complaint is for false advertising by Telkom on the speed of their Network.