Tempur-Pedic North America
Reviews and Complaints

Do not buy tempur-pedic! I spent $5, 700 on a cloud breeze luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I've been going to a chiropracter ever since. I've never had back pain before I purchased this mattress.

I called tempurpedic in may of 2019 to report the loss of firm support and back pain - and was advised to turn the mattress. I did so immediately and the bed felt much better and my back pain went away. However, this only lasted through mid-july 2019 and its been losing firmness ever since.

Now, my back pain is right back to where it was before. The memory foam must be defective and is not supporting my back properly. The reason I bought the bed originally was for firm support.

"the 10 year warranty" - a joke

After submitting the warranty claim form; spending (2) hours taking photos; and speaking on the phone with their representatives, I am thoroughly dissatisfied with the response i've received from tempur-pedic.

In my conversations with customer service, they tried shifting the blame to the retailer, but this is poor strategy considering the fact that the mattress is defective.

I spoke to their executive director of customer service who was of no assistance whatsoever. I tried presenting every possible alternative to remedy this matter. However, she stated that the warranty does not cover defects regarding loss of support or deterioration of firmness within the mattress. She emphasized that tempur-pedic bears no responsibility for such a defect. Interestingly, the company discontinued this model and replaced it with an "updated" version featuring "soft" and "firm." they must have received thousands of compalints to make such changes to a mattress design that was only made from 2016 - 2018.
Additionally, she would not offer any options to settle this matter amicably. I tried explaining that defective products are outside the bounds of a warranty, and if necessary, the federal trade commission can order a national recall. With this particular mattress, I believe such action is warranted.

Tempur-pedic should be ashamed of how it treats its customers.

We got approved by the warranty department. They want to charge us $175 delivery fee, if we buy something more expensive can't finance it unless it's over $1000 & if we find something cheaper they will not adjust our credit! They will exchange the same mattress, but you have to pay the $175 shipping & delivery. This mattress is only 10 months old & not sure we want to stick with same mattress. What a shame Tempur-Pedic stands behinds the product? Really? Terrible customer service & they just want your money. They don't care that you have invested thousands of dollars. So disappointed!

Was told upon ordering a bed set that it would arrive in a week or two. Mattresses for the split king arrived within two weeks, but I never heard about the bases. I emailed, was given a carrier and tracking number... Which turned out to be wrong! After several phone calls and emails, I have now been told tempurpedic still has the bases and they are "being prepared for shipment." this is over 3 weeks after ordering! I use a wheelchair and don't have time for such simple yet far reaching unprofessionalism.
Will never work with this company again

At this point I would rather send everything back and find another bed. If you can get the base to me by saturday, I will accept it. Otherwise you are very lucky you don't have a storefront, as I would love to toss my partial order through your front window.

I purchased the mattress topper and a pillow. When I received the order the first thing I noticed was the terrible smell. After smelling it I laid down on the topper and realized it was hard as a rock! After a week of back pain I couldn't take it any longer. I tried to return it and they battled me saying I couldn't. One representative told me her pillow was hard when she got it too but after about 30 days it was better (I'm guessing her neck adjusted to the pain). It took several phone calls to establish returning the topper and pillow and each call was as frustrating as the next. Each representative struggled with their "systems" and I was on hold most of the time wondering when the aggravation would be over. I was finally told I needed to return the pillow and should have received a return label (that never happened) and that the service set to call me to pick up the topper attempted to call me weeks prior (that never happened either). I would strongly recommend that you do not purchase from tempurpedic-save yourself the money and aggravation.

My husband and I purchased a Grand from Tempur in 2009 for about $11000 with the bases. It was a glorious bed for about four years. At the end of the fourth year however, we contacted Tempur because the bed was so soft and saggy. We submitted pictures and our invoices as well as the registration information that they already had on file and it took them about six weeks to replace the mattress. We immediately noticed that the new mattress had problems as the men who arrived with their "white glove" service, had snapped all the threading on the top of the mattress by folding it in half to get it up the stairs into our home. That one was replaced immediately. Move forward to today. For the last three months or so, I have been washing and washing our bedding and deodorizing our house and our room in particular as there was a lingering, musty, old oil type smell. When I finally removed the protective pad from our bed, I found a strange yellowish color leaching through the mattress everywhere that the layers were sewn or glued together. That was where the fun just began. When I phoned Tempur I was informed that the company I had to go through was Tempur Canada since the company was now two branches. I was then also informed that the Canada side of the company had changed over their data system in 2014 and they had no warranty or registration information anymore. Further to that, they informed me that Tempur Canada was not carrying the "Grand" anymore as it was not selling well in Canada and they had made the decision to discontinue it. I questioned how it was possible for a company to sell a bed with a 25 year warranty and then basically tell a consumer to get stuffed because they didn't carry it anymore. Here we are six weeks of pictures, emails and phone calls later and on February 1st, I received an email saying that Tempur US had decided to replace my mattress and protector. When I didn't hear anything further from the company, I phoned yet again. I have now received an email saying that they are reneging on the replacement and they want an inspector to come to my house. I am soooooooo done with this company! I sleep in a bed that stinks, is changing color and is completely unsporting from a company that refuses to honour its warranty. Save your money and effort and find a company with integrity!

I bought a mattress from www.tempurpedic.com company and when I received it I was not satisfied with my purchase. Size of my mattress was incorrect and it was two times smaller than the one I paid for.
I contacted Tempurpedic and asked for a replacement and they agreed to give me another mattress, but they said that I have to keep the mattress for 30 days and only after that they'll be able to accept it back. What? Usually company gives you 30 days to return the purchase, but these guys asked me to keep the mattress. I don't trust them, something strange is going on. I would not recommend this company to anyone.

I purchased this pillow in May, 2016. Several days later, I decided not to keep it because of the smell. I contacted customer service and they emailed me a return UPS label. The pillow was received by Tempurpedic in May, 2016 as evidenced by my tracking the UPS #. When I received no credit card refund to my credit card by June, 2016, I telephoned customer service. FOUR TIMES. LEFT MESSAGES. SENT EMAILS. NO RESPONSE WHATSOEVER FROM TEMPURPEDIC. I contacted my credit card company to dispute the $138.03 that was owed to me. My credit card never received a response from Tempur-pedic so they issued me a credit for $138.03. Today, August 24, 2016, I received a demand letter from a CREDIT BUREAU stating that I owe Tempurpedic $138.03. I called Tempurpedic once again and left 2 messages. No one has called me back (surprise, surprise). This is a pathetic situation because my credit will now be ruined by the most incompetent, stupid, disorganized, disgusting company I have EVER dealt with.

Six weeks ago my husband and I spent over $7, 000 for the best mattress that was recommended to us for our back problems from our accident.
The mattress was wonderful as far as comfort but the odor is horrendous.
For three weeks I developed sore throat, nausea, sinus problems, headaches,
and other symptoms. I sent it back when I realized the odor was from the chemicals and ordered just a spring mattress since the odors were from memory foam. I was assured the new mattress had no memory foam.
It arrived today and the odor is horrible. It is a Stearns and Foster and I called the company and it does have memory foam.
So what is the best mattress as far as comfort and no horrible odors?

My husband and I bought a Tempur Pedic mattress from a well known retailer in Indianapolis in the spring of 2014. We had slept on a Sleep Number mattress for the last 9 years, and it was time for something new. He was eager to try something new so I agreed. We laid on it in the store and it was the most comfortable bed I had slept on. Once we got it home, I was comfortable for about three days. My entire body started to hurt, including my lower back. It took me 2 months to get used to the bed, without my back seizing up once I laid down. I have had nothing but back problems since. My chiropractor has noticed a difference in my body since sleeping on this mattress. Both my husband and I are miserable and are willing to take a 2500 dollar hit (what we paid for the bed) to invest into a sleep number bed. When I sit on the side of the bed to put on my shoes, I slide off because it slopes on so much. I am so disappointed in the pain I feel daily because of the bed. I don't have a claim since we were right at the 90 days when we decided to return the bed. Unfortunately, we listened to the sales rep and kept trying it. If I wanted my bed replaced, I'd move further but I don't ever want to sleep on a Tempur Pedic another day in my life! Save your money and move onto something better!

hi I paid for a mattress last friday evening at a dreams store on part finance. the total cost of the mattress and 2 pillows came to £2223.00 (mattress - £2129.00 and pillows £80.74). I paid a deposit of £446.00 on my card and the balance of £1777.00 was on 0% finance.
But on Sunday I found the same mattress at at outlet store for £1345.00.
due to the big price variable (£784.00) I called dreams to cancel the order as i had not received the delivery which was scheduled for the following weekend..
They said they might try and price match the order which i was fine with but they refused to do so when i told them that it was an outlet store.
Now they are saying they cant refund my amount or cancel my order as it is written in a contract that this cannot be cancelled.
I never received any information on such a clause when i was sold the matteress!
I dont even have a copy of this contract. When i asked them to give to me in writing that they cannot cancel the contract they refused and said they could now give me a copy of contract which states that!
when i paid for the bed i only received a finance contract which is retractable within 14 days and a pre-order confirmation slip! and Nowhere in any document given to me at the point of purchase did it state that this was a non cancel-able contract!

I call this daylight robbery and cheating customers! When I asked to be transferred to a manager or supervisor the the lady - Asma was unavailable at that moment and said she would return my call but the answer would still be the same anyways!

This is has turned out to be more of a nightmare than a dream!

I started sleeping on a Tempurpedic “Memory Foam” mattress in 2001. Within a short period of time I developed a cough that woke me in the middle of the night sometime between 1:30 and 3:00 AM. I would cough uncontrollably for 20-40 minutes to the point of choking from excessive mucus.
For almost an entire ten year period in which I slept on a Tempurdedic memory foam mattress I experienced difficulties breathing, coughing, throat and sinus irritations, night sweats, etc throughout the night. Sixteen months ago I was diagnosed with chronic obstructive pulmonary disease (COPD). I spent nearly a decade attempting to figure out what was making me sick. After discussing my condition with two doctors, they both came up with the same explanation-- I was suffering from an allergy and or an environmental irritant.

During a visit to the doctor’s office in February 2011 the doctor asked me a question. He asked me - When I am away from home on vacation or business do I cough? I answered no, just when I am at home. He responded by saying that meant the problem originated with something in my home environment. I continued to search for the cause of the cough, breathing difficulties, night sweats, etc.

A fortuitous event occurred when I applied for and was granted a second warranty exchange on my Tempurpedic memory foam mattress. (The original mattress purchased in May 2001 was defective and I received a prior replacement.) The 2nd new replacement mattress arrived on Friday, February 24, 2012. By Monday morning, February 27 my condition had worsened dramatically and I couldn’t walk into my bedroom. The smell coming from the mattress burned my eyes and it was extremely difficult to breathe while standing in the bedroom.
(My husband also slept with me on the same Tempurpedic memory foam mattresses and he experienced night sweats and suffered from high blood pressure.)

Finally, after
nearly 10 years I realized my cough, night sweats and breathing problems had to do with the mattress. I immediately removed the mattress from my bedroom into a spare bedroom and closed the door. It is almost four months since the mattress was moved to the spare bedroom and even with the windows open the strong smell in the bedroom permeates the room and prevents me from going inside for more than just a few minutes. When visitors come and I open the door the first thing anyone notices is the smell.

Within two days of not sleeping on the new Tempurpedic memory foam mattress, the majority of my problems improved significantly. Unknown to me for almost a full decade, I’ve been sleeping on bed that I believe has made me sick. One might wonder how come it took me so long to figure out the cause of my problems. The best explanation I can give is that I trusted that there are consumer product safety laws that protect me. It never occurred to me that the US Consumer Product and Safety Commission hadn’t thoroughly vetted any potential problems with the Tempurpedic memory foam material prior to its use by the American public. I assumed the bed I slept on would be safe, especially since people generally spend a third of their existence in bed. Surely our government made certain that the beds we sleep on are safe. I never gave it a moment’s thought that the bed I sleep on had the potential to make me sick. One need only stand in the room with the Tempurpedic Memory Foam Mattress a few seconds to experience the unpleasant nasty stench. It has a slight resemblance to the smell in our high school chemisty lab when we dissected a frog.
After it became obvious in February 2012 that the mattress was emitting nasty smells, I decided to go on line and research the Tempurpedic memory foam mattress. I learned that my problem was not unique. This problem has apparently been known for many years. Had I checked on line sooner, I would have found plenty of information and complaints shared by many others with similar problems.

The following is a quote taken from the website Chem-tox.com:

“The Tempurpedic was not really "endorsed" by NASA, but we were informed that it was researched by NASA but rejected for use in the space industry because of chemical volatility issues.”

I went online to order a new mattress from Tempur Pedic. They provide financing through Wells Fargo. I was surprisingly turned down and called Tempur to find out what my options were. They gave me the number to Wells Fargo and I spoke with a representative at Wells Fargo who told me I was turned down because I had other accounts with available credit. HUH ! I am Like what does that mean? Seriously, so I am either suppose to close my other credit accounts, use them up to the maximum and then Wells Fargo will approve me for the loan on my mattress? This makes no sense at all. Wells Fargo is the only financier that offers the interest free account with Tempur Pedic and now they are closing the doors and me. I have had a Wells Fargo account in the past and believed that they were an upstanding fair company but now any time i need credit and Wells Fargo is the bank providing the financing I will decline it myself. That's It no more with Wells Fargo...

We bought a Tempur-pedic cloud. It felt like we were sleeping on the pavement|. We went round and round with Mattress World in Ann Arbor, Michigan, and finally after 4 months, just threw the mattress out|. We could no longer stand to not sleep

They told us to "jump around on the mattress" to break it in.. They told us maybe our room was too cold|. (It was 70 degrees Farenheit);. There was one small strip about 4 inches in from the edge that felt like the bed in the showroom, but no one would come out and look at it'.

There is NO WARRANTY?. Don't believe the TV ads.

I needed a new mattress after a recent hospitalization and was excited to try a Temper-pedic mattress. Wow, was that ever a huge disappointment! The entire experience left me frustrated and sore!

My husband selected one of their best mattresses, and from the moment we first tried to sleep on it we were horribly uncomfortable! With all their advertisements featuring accounts from satisfied customers, I was sure it be the best night's sleep I'd ever had. No way! Sleeping on a slab of bare concrete would've been better!

Words cannot express the depths of our disappointment! It was the most uncomfortable, unyielding and hard mattress I've ever laid on in my life. My husband contacted them in order to arrange for its return, only to have to spend several long, argumentative phone calls with the company in order to get them to agree to pick it up and refund our money. Eventually, after being promised return phone calls that never came and having to pursue them with phone calls of complaint, they told us that we hadn't "broken it in" as we'd been instructed to do when we purchased it.

No, we were NEVER told that we had to "break in" the mattress by walking on it for a half an hour every night before bed! We would not have agreed to such a condition of sale! My balance is very bad and I couldn't even begin to accomplish such a physical feat as that!

After much effort, we finally got them to pick up the mattress and refund our money. I've never before heard of a mattress that had to be walked on in order to break it in! These are expensive mattresses and really should come already broken-in or clearly warn the consumer of that ridiculous requirement before purchase!

Buyers beware : we have only had our tempur-pedic bed for 5 months. My husband has slept on it fine, but I have not had a good night sleep on it once.. And for 53 years prior to this bed, I could brag on how great I slept. Since the tempur-pedic, I have been to the chiropractor about 20 times in the last few months... Neck problems, hip problems, tingling in hands, feet, waking in the middle of the night with pain!
Tempur-pedic and their retail outlets have a great marketing strategy. I began to feel like, I too was the only one who couldn't sleep on a tempur-pedic. They kept telling us, "you need to adjust to the bed", "you will feel pain initially", "it will soften up". Note: we originally bought the rhapsody, they suggested that we wait and purchase "the cloud", it would be much softer... (and expensive)... Before you know it, the 90 days are up and you are doomed... I am thinking 20 years on this bed?!?! I am writing this with the hopes that others will not fall in to this marketing strategy that tempur-pedic has going and spend $ on the bed, and then $ on the chiropractor. If you are a back only sleeper, you may enjoy this bed... If not, get your health insurance card out. We are contacting the area manager of the store we purchased from... Will we be so blessed that they will exchange it at this point?

I'm very unhappy with my tempurepedic.it is so uncomfortable and hot.

I spent 3000 grand on a bed that we should use

As a devise for torture.every morning I wake up I am

Paralyzed.my lower back hurts so bad that I can't

Finish my business on the toilet without stretching

Out first.This should be illegal to charge this much

For a hunk of junk.ask those who know like the

Commercial says and I say buy an air matress or

Sleep on the sidewalk.u will be better off.

An unhappy customer,