Texas Roadhouse
Reviews and Complaints

I was in texas roadhouse in gainesville fl. The other day was going to the bathroom and heard the manager say a racist
Remark to one of the employee's, im sure he did not see me. I thought that was very unprofessinal expecially being the manager. (I will spread the word that place is very racist) , i think!

On two different occasions I have visited this restaurant, and the temp was so cold I left for another restaurant. Each time I ask for the heat to be turned up because I was cold. Nothing was done to correct the problem. Other customers were also complaining, and Manager(s) did nothing to improve this problem. Think you should address this problem. My latest visit was 12-27-14 @ 1800 hrs.

On 9/16/14 I went to the restaurant for my birthday. It was the worst service ever. I had to get my own utensils. No dinner roles after requesting. The waiter had an attitude. Rolling his eyes for everything. I was rushed the entire time. The floor was being swept right near my table and I had to step on trash to leave. Then I found a fly in my food. I feel that this cruel treatment was because I am Hispanic. I have been feeling sick since...

A few friends were meeting me there for dinner like we do about twice a month. I was there first, very few cars in the parking lot, on a Thursday about 5:30. I asked for a table for 5 to 6 and they said I needed to request a table once all of my party arrived. I said I had never had to do that before and the child working there pointed at a sign, looked at me like I was stupid and talking to me like I was stupid said "if you can read right here our policy states we won't seat you until your entire party arrives". Mind you, I COMPLETELY understand this if they are busy like on a Friday night. Since I was allowed to walk through first to see if anyone from my party was there (which wouldn't have been policy if they been seated without me), I knew they weren't even half full. Her attitude triggered my temper and I said "if my friends weren't already headed here, I would tell you to kiss my a**!". She said she could get a manager and I told her no thank you because I'd probably tell him the same. Of course I realize I was wrong for using bad language. But she could have handled the situation a little more politely. Anyway when 5 of my possible 6 party arrived, they still wouldn't seat us. We had to wait for the 6th person that we weren't even sure was coming! Asked for a manager, took another 5 minutes for him to get there, he explained the same dumb stuff and finally agreed to seat us after I told him we would never come back. After a few more minutes he returned and asked me if I said something derogatory to the hostess and I told him what I said and he told me I couldn't do that. I said we can leave and he said we needed to and I told them all to kiss my a**! Bad business. They just recently changed their entire staff and they need to train these children not to talk down to the customer. Once again, I was clearly in the wrong the FIRST time for the bad language but meant every word the 2nd time. Btw...there was another very unhappy customer waiting for his spouse before they would seat him. Ridiculous.

Let them know my sirloin kbob was chooey..had to Spit out...Took it off bill and offered to replace it but Before that waiter Comments that Sirloin isnt aS TenDer as other steaks...wrong thing to say to cusTomer implying they r wrong! Thats the only thing i get when i come here and never had a problem...noT sure ill b back...those comm

I went to Texas Roadhouse and ordered take out the cashier told me 20 minutes my food would be ready, I went back to check on my order 20 minutes after I placed it. 2 other customers came in after me, one 10 the other 20 minutes, and they received their order within a timely fashion. The cashier just kept saying that it was coming up and she was going to get. Continued to wait, it was not until I contacted the girl at the counter that I wanted to cancel my order because it was 45 minutes, for chicken fried chicken, salad, and potato, which was ridiculous. Horrible customer service, I will not be coming back.

My family and I went to the the Texas Roadhouse in Kingwood, TX. We ordered the 10 oz prime rib and waited. After 15 minutes the waiter came back and said that they ran out of the prime rib... No apologies or anything of that sort but just "we are out of prime rib would you like to order something else?". So my daughter ordered a 10 oz fillet medallion, I ordered a sirloin, and my wife ordered a 10 oz ribeye - all with salads. Our salads came and my wife's Caesar salad was bland, my vinaigrette salad was served with vinegar and oil. When our steaks were served, our daughter's steak had the wrong sauce on it, peppercorn instead of mushroom and my wife's steak was medium, not medium rare! The manager came out and we complained. She apologized and said that she will talk to our waiter. After all that, the waiter came and said "I guess I screwed up the order huh?". Again, no apologies! I can't believe it! We received a full bill like nothing happened. We are not coming back to Texas Roadhouse again!

I can imagine as you saunter into the trh you immediately get that "down home" feeling of the old south; the magnolias, the grassy fields with bluebonnets, the sound of george strait droning on and on... And gosh, ya think, a glass of iced tea is just right for this coozy lone star atmosphere.

Fyi that glass of iced tea you order here is three dollars! Not the bubblin' crude and not skyy on the rocks: iced tea. And oh, by the way, the waitress doesn't know this, and she can't find it on those deceptively "informative" menus that sit at the table and shout out all this stuff about the drinks. The price isn't on there.

But if you put the visitin' aside for a minure, when they bring back your bill look at it - before they bring the pay copy out. (You get one chance to see what you are paying. Just remember that.)

The menu is reasonable, and there are much better things these days then the steaks for whatever reason... But order it with ice water unless they give ya mineral rights.

I knew I almost always order ice water with a meal, and there is a reason;, yeah I know why...$1.75 coffee, $1.89 cola... Nah, I pass on that. But my gosh! Three dollars for iced tea! No way jose.

Ordered my usual 12 oz Ft Worth ribeye like I have for 10 yrs and got a "steak" that was 1) one half to two thirds the thickness of the former Ft Worth Ribeyes; 2) so tough and full of fibrous tissue i couid neither cut it nor chew it - even though it was med-rare as I ordered it (yes, they got that part right).

As an old "Steak & Ale" guy that knows what a good steak is, Texas Roadhouse has apparently joined the club that serves an inferior piece of (soup) beef that is not anywhere near the quality that I have enjoyed at that establishment for years. My read: yup, the price of beef has become exhorbitant, but the slugs that come into this place would leave in droves if they had to pay what it costs the restaurant to provide a good ribeye. So we just get junk and keep the price the same. I guess, lucky for you, these "folks" are just out to have fun and socialize, and dont have a clue what a good steak is.

But I used to come in there for good steak, I'm not a cheapskate. If I order a ribeye, I'll pay what it costs. Just make triply sure its a ribeye of your usual quality.

My advice: Jack the price up to $19.00 if ya have to..or just drop it from the menu altogether, maybe with some comment to the effect that ribeyes are real expensive and maybe come up with a cheaper but for Gods sakes, palatable alternative.

But don't without any compunction think you're gonna pawn off that junk at the same price and in the same place on the menu and think that I'll ever come back. I don't cotton to being treated like a stooge. And you also lost 3 other people from your regulars - we all examined that piece of junk.

Not a way to run a restaurant. At least not as long as people like me are around and aren't fluffed by all the atmosphere. Nope. A steak is a steak. That's what we go there for - no...that's what we USED to go there for.

My husband and I went to the Texas Roadhouse in Newnan about 2 weeks ago.I think it was a New York strip he ordered. I got a ribeye and it was very good, but his was burnt on the edges and scorced. He couldn’t even eat it. I even tasted it and it was awful. The manager came to the table and offered to bring him another steak but we didn’t have time. After that taste, you don’t want another one. Well, the manager said he would adjust the bill.We thought maybe it would be at least half off. When we got the bill it was only 10% off. That was a joke. You had a steak you couldn’t even eat and they give you ten percent off. Needless to say we won’t be going back there.

After filing a complaint Rex the area supervisor has issued threats, accusations and has made it very clear there could be retaliation for someone saying anything. Considering he is the one who got Russ the job as the new store manager. And his reputation would be put in jeopardy. Just as my complaints stated the managers believe in getting even. And seek revenge for those who say or do anything. This store is in desperate need of managers with real manager skills. And truly know what it means to run a productive and profitable store. Without running off the regular clientele or making staff leave for better managed stores.

The new store manager from TGI Fridays has only been a manager for texasroadhouse for 3 months. He has not manager skills.He is out of the restaurant as much as he possible can. The new kitchen manager got his job through area supervisor and has not manager skills to run a kitchen. He does not know how to order the proper amount of food products, so they run out of steaks, baked potatoes, sweet potatoes, fries, etc, on a daily basis. He also likes to yell and belittle staff members so that customers can hear what is being said and to whom it is being said to.He has made comments where customers can hear, saying that customer service isn't everything.And that appearance and perfection is also not important just get the food out now. There is another manager by the name of Chris and all he does is sit at the bar top. To flirt and talk with the very young waitresses instead of serving the customers. The store is in a state of disarray.Members are criticized and shifts are taken away for nothing more than revenge and getting them back for whatever the reasons Chad decides to make up.And he is never been punished for such behavior. Due to whom he knows within the company. That is so very wrong.

DO NOT waste your time at Texas Roadhouse. It is over crowded and their service is ridiculous. We did call ahead seating 90 minutes Prior to going and then stood in the lobby for another hour. After an hour had passes they still could not give us an approximate time frame for when they could sit our party. All the girls working the front desk seem like complete idiots. I will never step foot in Texas Roadhouse again.