The Auto Connection review: Bad deal

Sold Me a Lemon - Avoid This Dealership! By Keith Pettigen from Baltimore Md

I purchased a car from Auto Connection on Feb 23, 2024, and my experience has been nothing short of a nightmare. Within the same day of driving the car off the lot, I started experiencing major issues. Multiple lights came on the front dash, hot and cold meter is jumping up and down, and despite taking it back to the dealership for repairs, the problems persist.

The sales team was friendly enough when they were trying to make the sale, but once the car was sold, their attitude completely changed. They became dismissive and unhelpful, refusing to take responsibility for the faulty vehicle they sold me. The mechanic clearly told me that he ordered the parts to fix the issues which he never received, but its ok to still drive the vehicle and now my vehicle is down. They even suggested that the issues were somehow my fault, which is utterly ridiculous given the short amount of time I had the car before problems arose.

What’s worse is that after doing some research, I discovered that this dealership has a history of selling lemons. I wish I had looked into their reputation more thoroughly before making my purchase. Now, my vehicle is sitting at the dealership. With no repairs being made, while I'm still paying a car note and insurance for a vehicle i cannot drive.

Save yourself the headache and take your business elsewhere. This dealership clearly does not value their customers or uphold any standards of honesty and integrity. I would not recommend Auto Connection in Manassas Virginia to anyone looking for a reliable vehicle.