The Brick
Reviews and Complaints

I am Manpreet Singh Wahla. I want tied the screw on my all drawer but unfortunately no scrwer fit properly. I m very very very disappoint about with the product.. let me know what can I do of the products. It's all drawer and but handle can fit of all the drawer.. I need 18 screw to fit the handle but found only 16 screw.. what do with the other

SAME THING HERE, I BOUGHT A BRADA DISHWASHER AT MONTREAL STORE, AND YOU KNOW WHAT, IT WILL COST ME ALMOST THE PRICE I PAID FOR IT TI FIX IT ... AMAZING BRICK

If you dont have patience for 10 times delivery for one product then dont buy from BRICK.
My worst experience with Brick is making me to warn everyone to not to go to BRICK.They bring wrong stuff then they change it to old one then they bring back a different model...Delivery system with Brick is the worst ive ever seen.If you try to go back to the sales person who was very sweet while selling will say ITS NOT MY PROBLEM?How will you take this attitude.The best part is after you suffer for two months with this delivery ...FRUSTRATED and you complain to the RVP or The President of their company...That doesnt affect them they still bring you the faulty products...
THEY GOT A VERY GOOD ATTITUDE OF "WE DONT CARE"

Purchased a sofa, love seat, big screen TV, wall attachment, extended warranty for the furniture and other bells and whistles. The company delivered the furniture to my home on three different occasions. There were weeks wait in between deliveries for the furniture had to come from another city. All three times that the delivery (furniture) arrived, the sofa and love seat were in damaged condition and I refused to accept it. My husband and I paid good money for the items and expected new product. Finally, two months later, we received a non damaged set of furniture.
Eight months later, the leather sofa / love seat set that we purchased started to blemish. The leather started to wrinkle in the arms and leather was removing from the cushioning. After contacting the warranty dept. in Winnipeg, I was disappointed to learn that my extended 5 year warranty purchase on this product did not cover the lodging / wrinkling of the leather :-(.
Will I ever shop at the Brick again - No! In the future, I will go the extra block to visit Leon's where we had purchased product before and received excellent customer service!

Purchased a "Cindy Crawford" sofa set last year with 5 year extended warranty. Upon opening the sofa set found that the legs have deep cracks running down the middle. Called their service department who sent out a person for assessment after 30 days. Didnt hear back from them for 3 months. When I followed up I was informed that the cracks were assessed as regular wear and tear and hence not replaced.
1) When I was sold the warranty, I was told that all wear and tear was covered?
2) Why did no-one call me back and let me know what was the assessment?
3) If the goods were shipped damaged, why are they assessed regular wear and tear?

Absolutely terrible experience with them and still waiting to have this resolved.

I ordered a new bedroom set with the two matching night tables. I went to unpack the bedroom set and noticed that The Brick ordered me a black and brown night stand instead of both being black. I called today and was told that because i didnt open the boxes within 7 days that they wont exchange it even thought it was their error. I have left two messages for a manager and none have been returned. I purchases all my furniture for our new house at The Brick and I am completely regreting it. I have never seen such horrible customer service in my life. I asked the representive I was talking to on the phone what i was suppose to do with a black and brown night stand and she told me "that your problem now". I am so upset with how i have been treated that i will make sure i tell all my clients not to shop at The Brick ever.

Well what can I say. The Brick has been the worst experience I have EVER had. In March my husband and I purchased a bedroom suit. The first bed was damaged with a large split in the wood down the headboard and footboard. We returned bed number one. Only to after many many weeks get bed number two. Again large cracks in the head board and foot board. Again waitting for bed 2 for many weeks . We recieved it and again large cracks on the head board and side rails were missing the Cherry stain. We again made many phone calls to the store that messages never got to the manager, calls never were returned. This went on for months. Finally got a hold of the manager who said that after six months of this we would be given some compensation for our problems. We are now on bed number three and 8 months later. This bed also has damage to it. When we went into the store to speak to the manager face to face. I noiced our two returned beds in the clearance section for 300.00 off so 1800.00. WOW WHAT A DEAL. The big compensation was 100.00 for all of our trubbles BIG DEAL. Oh yah and did I mention that the repair man that came to look at the damaged bed was hitting on my Mother in law. Yes in my bedroom with my three kids around. My 72 year old Itallian Roman Cathlic Mother In law.(HOW CREEPY CAN YOU GET ) He actually asked her if there was a MR... in the picture. MY GOD. Any way that's our BRICK story. So excitted for the new Leons store to open in our community!

Always think twice before you do shopping at TheBrick. I myself will NEVER buy anything from this store.Last month we purchased a masterbedroom set at TheBrick ;and when the 7-pieces set was delivered, we surprisingly found out that the quality of every piece IS SO DIFFERENT FROM WHAT WE SAW IN THEIR STORE! At the same day, we went to the same store and inspected their DEMO in their store for the second time---the DEMO set is so PERFECT with much much higher quality. Also when we called their customer service, we were informed "NO RETURN POLICY". In this case, we reported all the "IMPERFECTIONS" and made an appointment for their "technician"visiting for inspection. You will never think about their technician knocking at your front door at 07:15 in weekend morning!Now they promised they will exchange one piece (which already had one egde broken at the day of delivery) and will give us some "compensation"for the "IMPERFECTIONS"of the rest pieces. We are still waiting to see the result and will come back and UPDATE later.BTW:we still have our masterbedroom in mess and live in our living room with mattress and mattress box on the floor. BE CAREFUL WHAT YOU GOT MIGHT NOT BE THE SAME THING WHAT YOU SAW IN STORE!

NO CUSTOMER SERVICE HERE, these people don't seem to care (once they have your money) how long if have to wait to get the product, they will not rebate you any money for inconveniencing you. There's no rationalizing with them, it's their way, their rules if you don't like it ...tough. I will never deal with this company again.

We shopped at the Brick last year and purchased an item of furniture. The Brick has since used our phone number to make automated solicitation calls. While we understand that they need to attract business, they have done just the opposite with us. We have asked twice to be removed from the list and it is never done even though they say they will. I have left messages for the store manager and the operations manager and my calls don't get returned. I have explained that we enjoy receiving their flyers and consider them when we wish to make a purchase however we have members of our household who are shift workers and the solicitation calls interrupt sleep time.
So sorry Brick, you are losing my confidence and my business.

i bought and Lg plasma as well and mine has been working just fine. it depends how well you care for it i guess.

Step back from your anger. You know full well you only have yourself to blame. Learn something from this, ask questions and inform yourself about your purchases and do not panic purchase.

Never had a problem with this location and have made several purchases.

We purchased a sectional back in July and have been battling these things ever since. Never had a bed bug problem before this couch arrived.

We purchased a 1800 sectional in July and have had bed bugs ever since, we've tried to eradicate them numerous times but to no avail. Never had a bed bug problem before the couch arrived.

Correct.. we have same problem

We moved into a new place 8 months ago that had been steam cleaned and had no furniture of our own, so we bought everything from the Brick: a pretty expensive queen mattress and headboard, bed frame (mistake getting the full upholstry one the floor person recommended), a couch, and a dining room table. Not long after, my girlfriend started getting swollen areas on her body that were really nasty and I thought they might be dust mites or something, but it kept happening over the course of a month and a half. Every time I lifted the mattresses I saw nothing, but then after she got bitten in two different sections of her body at once, I decided to pull the whole bed with headboard away from the wall. On the back of the headboard are two large strips of velcro that are covering the headboard legs and hiding where the screws are and I noticed some weird, rust colored things in between the velcro seam in two different places so decided to get myself a good lights and start peeling that off. As I did it, one by one, the bedbugs started falling out which I immedately crushed between my fingers. They were mainly pretty big ones, almost adult size or adult size, and around 20 bugs in total. I had an infestation after just 2 months of moving into a new place with new furniture? Mind you, I know I can't prove that it is the stuff I got from the Brick (almost nobody can), and there are other possibilities such as: we happened to pick up a female bed bug at a movie theatre or restaurant; the apartment already had bed bugs inside (which the management denied of course), or they came from other apartments within the building.

I BOUGHT A 3 PIECESOFA SET AT THE BRICK N HAS IT WAS DELIVERED TO MY HOME I NOTICE THAT I STARTED SEEING BED BUG ( NOT KNOWING WHAT IT WAS), AT FIRST I DIDN'T KNOW WHERE IT WAS COMINF FROM AND ONE DAY I GOT TIRED OF DEM N ONE MIND SAID LOOK UNDER THE SOFA, DOING DO THERE WAS PURE NEST A ABOUT A 50BRD BUG LIVING ON THE INSIDE OF THE SOFA, MARKED THAT I ONLY HAD THE SOFA FOR THREE MONTHS B I BOUGHT THE SOFA FOR FOUR MONTHS AGO I HAD TO WAIT TWO MONTHS FOT THE SMALLEST ONE BUT HE FIRST TWO WAS DELIVERED ON TIME. I CAAL THE CUSTOMER SERVICE LINE AND THE BRICK TOLD ME THERE IS NOTHING THEY CAN DO ABOUT THIS ( MARLED THAT I BOUGHT A 5 YEAR WARRENTY WITH THIS SOFA SET . I AM NEVER PURCHASEING NOTING AT THE BRICK EVER AGAIN THEY HAVE GOOD PRICISES BUT POOR CUSTOMER RESULT N THE WARRENTY THEY HAVE IS PUR ###, I WOULD NOT RECCOMEND NO ONE TO THE BRICK!1

i wonder if thats how i got the bed bugs i had for 6 months cause i got a bunk bed from them just before the summer of last year and shorty after that i sew bugs crawling all over the floor was not sure what they where my kids and i had bites and we lost so much stuff cause of this problem it took 6 month to get rid of the bed bugs and i was told no one had it around me and we do not travel and sleep in hotels ...and its not cause one is dirty cause i am very clean now i need new furniture and not sure what place is safe so i do not get them again ...i have been hear for 7 years and never had any problem with any kind of bugs until i got the bunk beds from united furniture warehouse but it is the same store the brick is united furniture ...

Last Monday, I went to the brick store and complained again. Now, they agreed to return everything including the bed which is sold as "AS IS".

Judging by your spelling, those bedbugs were there before you got your furniture!

I brought a bed frame as "AS IS", and a mattress set as brand new 2 weeks ago in Brick, and it was delivered 1 week ago . My husband and I started getting welts. We though it was allergy first, since we never saw bed bugs before. After seeing a doctor we know it might be the bed bug, but we still not sure. So we dis-install our bed, and we saw a lot of white little things in the screw hole. (it was bed bug eggs, I knew it after). I don't know what was it, but I want to get rid of it. When I trying to do so, a bed bug comes out. I am sure it is from Brick. But they deny everything.

There is kind a professional who deal with this kind of calls. She knows how to answer your each single question and very fast. So I think they might have a lot of complaint about this. I told her I saw a bedbug nest inside of the bed frame. but she still replies "I know, I know, I am sure it is not bricks, it might be your apartment, you should contact to you landlord." Now my question is how can you be so sure, you showroom is also rented?

I lived in this apartment for half year already, did not have this problem or heard this problem before, and no one in our floor moved in or moved out.

Maybe it wasn't infested in the showroom, maybe it was infested in delivery.

I have a bi-cast leather sofa that is doing the same thing.. not from brick though. I'm quite pissed because it cost $4000. and bi-cast is not a finish, and just because something contains leather doesn't make it leather. A bowl of Lucky charms can be served with organic milk... doesn't make my breakfast organic... Bi-cast basically glues a thin piece of leather onto a cheaper material, and thats why it eventually peels. I'm in the process of trying to deal with this. In UK and New Zealand, and many other countries it is illegal to call Bi-cast Leather " leather" .

The so called "Customer Service" is a stall means nothing .. once they have you $$$ they just brush you off...Can not reach a Director @ the head oiffice...they kick the comp[laint bach to Kirkland...No satisfaction... I feel my next move will be Small Claims Court...I wiil post PHOTOS next post.

GG

We bought a Sofa/Loveseat set from Brick.. the saleperson advised us this was LEATHER ...it peeled, cracked and tore in the first year...I complained in person to the store Manager in Kirkland Qc... the treatment I got was pathetic ...A "DONT CARE ATTIDUDE"... They will never see me... my family or friends again...Your "Rebutal" is B/S as the base is a SPLIT that could be the second or third split the fibres are very tender and the bonding cracks... IMO thesales peeople, ads MISREPRESENT the product...

Gordon Gellis

Actually to correct you all! Bi-cast is merely a finish that can be put on leather, bonded leather and vynl.
That particular sectional is a bonded bi-cast leather sofa. The statement geniune leather is correct. Geniune leather means it is made with leather. simple! It can be pig, cow, horse, sheep, and any other farm animal you wish to think of. Bonded leather are smaller cuts of leather which have been bonded together to form larger pieces of leather. Most leather is man made, treated if you will. Bonded leather is an inexpensive way of providing a reasonable quality sheet of leather.
So really if they had said 'Geniune leather" that is fairly accurate. It is usually quite resistant to cracking, splitting and definitely easy to clean. Sofas, wether leather, bonded leather, bicast, generally don't rip with in a week or two of ownership, I am sure "Ms. Grant' had her reasons for not offering to accept responsibility for a sofa ripping that soon into ownership. Sofas generally don't rip unless there has been some form of mistreatment.

omg the above response is the same as we've received at the Brick here, rude and calling us liars.

Yeah everyone wants to cut their sofa just to put out Brick employees. We are getting our 3rd replacement pc to our bicast sectional from the Brick and they are claiming they won't honour the extended warranty any longer that we purchased.
They are spider cracking in sections, not cut btw.
They are obvious defects and/or deficiencies in quality with no misuseage of my sofa, I sit on it that's it.

Do NoT BUY FROM THE BRICK! - Head office pushes this crappy service back to store level.

I won't ever again, and shouldn't have gotten our latest tv at futureshop having prob with it too. Small prob but same crappy condecending service makes it bigger. We waited 3 weeks for a sat. box. They called when it came in, sold it on us, lied their [censored] off again when we showed up saying they never called...told my wife it's not possible to forward a phone message of their employee asking us to come in and pick it up. The girl up front told us it was sold on the way in. Again it wouldn't be a big deal if the manager didn't continue to lie to us and take such a condecending tone.

It obviously starts at the top and rubs all the way down even to former employees :P

First of all, I own the Zennah Sectional myself and it has been 3 years with absolutely no problems and it is in as good condition as the day I purchased it. Second of all, rips in sofa's made of fairly tough fabric (Bicast may not be leather but it is still stronger then other things such as microfobre) cuts don't just "happen". As a former employee of the Brick I have seen literally hundreds of products leave the store in perfectly good condition and all of a sudden be ripped when the customer has unwrapped it in thier home (these cuts are generally caused by them, and then blame it on the store). People consistently lie about the condition of thier product and exaggurate small scuffs and scrapes and call them "large cuts". A cut on a sofa doesnt just appear, it is usually caused due to pet scratches, knives, scissors etc, all of which ARENT covered under the warranty because it is negligence/misuse. People who claim to keep thier product in "perfect condition" and then when The Brick delivery drivers go to pick it up and it is stained, ripped, and burnt beyond repair.

The moral of the story is that don't blame the store you purchased your product from because cuts don't just appear out of nowhere. And if you feel you aren't gettig the help you deserve you need to remember that 95% of buyers, are liars.

On Oct 24, 2020 I purchased a 7 piece Modera sectional. Due to Covid, this wasn't delivered until Dec 31, 2020. I paid for the 5 year extended warranty ($399.99). On Feb 6, 2022, my daughter accidentally spilled cherry kool aid on the corner modular chair piece. I submitted a claim. On Feb 12 an inspection was done and was told I would get a whole new new corner piece. On March 7, I called the Brick to find out the status. I was told the claim is still outstanding and I had to wait. On April 25 I called again and this was when I was told that it was just the fabric I would be getting. I complained that the liquid would've gone into the foam of the chair but was told that was all I would get. I was then told the fabric was ordered and with the technician so I would likely get a call soon. I spoke with someone named Amanda. On May 17 I called for a status update yet again and was told I had to wait. I indicated this has been outstanding since Feb but was told by someone named Pat, I had to call the manufacturer because once the claim is input I have to deal with the repair company yet she didn't have any way for me to get in touch with this company. On May 25th I called again and was now told that we were waiting on the fabric, it comes from the manufacturer and should be receiving it by and of May. June 13 I called yet again. Was told by someone named Pat that the warranty takes over and I just had to wait. I asked to speak to a manager but of course there were none available and she would get someone to call me the next day as she wasn't in yet. On June 20 after not hearing from any Manager, I called yet again and spoke with Wanda who said by the end of next week, we should get a call. On June 24 still nothing. On July 20 I called yet again. Spoke with Wanda again who said she can't do anything, that it was up to the technician as to when they receive it but she said she could email the company to see if there were any updated. She closed the call by saying she didn't think she would hear back, because they never reply and to not be suprised if I didn't hear from her. Guess what? I never heard from her.

Now it's Sept 29 and I still wait. This is the worst customer service I have ever seen. Not only does the Brick have no clue who holds the warranty, how to get in touch with anyone and what to do if they don't hear back but I have paid for a 5 year extended Warranty for nothing. This was the first thing I ever bought at the Brick, for good reason, and this will be the VERY LAST THING I EVER BUY FROM THE BRICK.

I purchased one of their top king mattresses from The Brick store in Edmonton AB Northside of the City , address 12222 137Ave T5L4X5, after two years it sagged,I did the replacement process and I paid the difference and finalized the sale which was 83 dollars diff.

After 3days they contacted me saying we did a mistake on the price of the mattress and you have to pay 297 dollars more . Like come’n now that mistake is on you not on me . I was waiting that they will deliver the matters instead I got this , I talked to the manager Mr Randy and he yelled the heck out of me didn’t even listen a word that I said . I was so disgusted how they always handle their customer . Please be careful if you are going to buy from brick , they definitely don’t deserve your money. They are far from professional and rude .

I hope this will help someone’s.

I purchased one of their top king mattresses from The Brick store in Edmonton AB Northside of the City , address 12222 137Ave T5L4X5, after two years it sagged,I did the replacement process and I paid the difference and finalized the sale which was 83 dollars diff.

After 3days they contacted me saying we did a mistake on the price of the mattress and you have to pay 297 dollars more . Like come’n now that mistake is on you not on me . I was waiting that they will deliver the matters instead I got this , I talked to the manager Mr Randy and he yelled the heck out of me didn’t even listen a word that I said . I was so disgusted how they always handle their customer . Please be careful if you are going to buy from brick , they definitely don’t deserve your money. They are far from professional and rude .

I hope this will help someone’s.

I am a first time and last time brick customer! I'm a 53-year-old disabled lady who doesn't have any support at all. I finally got a bit of money to buy some brand new furniture, which I have never had in my life, and I decided to make a phone call to the Brick here in Victoria, BC. I talked to a Sales agent who talked me into going all the way to the Brick to pick out and pay for the furniture. I was very firm in letting him know that I needed everything delivered and that I needed the bed frame setup. my disability has affected my life in such a way that I am not supposed to bend or lift. try getting stuff done with no support under these conditions! He assured me that the delivery people could do this. Anway, the long and the short of it is that two weeks later I finally got my bed bed frame and rocker recliner delivered. I asked the men if they would please set up my bed frame and they said they would. I happen to go downstairs and talk to the staff in my building while they were putting the bed together and the bed frame. They carried everything into my suite by hand. in less than 10 minutes both delivery men were ready we're coming down the elevator and going back to their truck. So, I spotted them leaving and ask them " are you done already?" they said oh yeah. I didn't think much about it and I gave them each a $10 tip. as soon as I walked into my suite, my phone was already ringing it was an animated or an automated person asking me to fill out to answer some questions about my satisfaction with the delivery and the products from The Brick. I just automatically started responding, you know that everything was great, because I didn't know any better at the time and had waited so long for this delivery. after I hung up I went to sit in my rocker recliner and from the back of it I could see that the back support part was not straight and level. I could see the right side looking at it from behind was was the problem and so I touched it to see if it moved and it did so I thought that was weird. the next thing was that I saw a bag of nuts and balls sitting on my windowsill unopened. I was sincerely hoping that that wasn't the nuts and bolts that were supposed to be holding my bed frame together! I was unable and am unable to go under my bed to see if he's not some bolts are supposed to hold my bed frame together. I am absolutely not supposed to get down on the floor because I cannot get up! and I'm serious when I tell you I have absolutely no support I have no family no friends and the people in the building don't help me and the staff don't help me and so I had no way to deal with this so I just started crying and filed it in my brain under "more stress ". I sat down in my rocker recliner and I realized immediately that it did not support my weight very well. it had a lot of play moving when I moved side to side and it started creaking and making wood wood breaking noises. I just couldn't believe it. I did contact the assistant manager at the Victoria office store at one point soon after this to let him know of my concerns and complaints about the delivery. he assured me that he would get to get talk to the manager and get back to me as I did request a full refund. I explained to him that I was disabled and could not just flip the chair over and see if I could fix it myself. why should I anyways? it was supposed to be brand new and I paid a lot of money for it! suffice to say I never heard back from anybody and this was at least two and a half months ago.

I'm absolutely disgusted with the customer service or lack thereof from The Brick they had no problems taking my money from me but have not been able to help me since the delivery. I think the assistant manager should be fired for not following through on helping me. the delivery man should be fired for not putting my stuff together and leaving within 10 minutes of the delivery. I want to complain about the automated questions and survey or whatever that I had to answer before I even had a chance to look at my stuff really. I realize now that hindsight's 20/20 but I do believe I need a new chair and I need some help putting my bed frame together permanently. I would like compensation for all my stress because this is made me close to a nervous breakdown. I am so so disappointed with the Brick and will never recommend it to anybody who asks me where to go for furniture. Thanks for nothing but more gray hairs and the stomach ulcer You suck, The Brick!

Teresa Steer, an unsatisfied unimpressed customer (with still unresolved Brick furniture and delivery issues) from Victoria BC.

Had a Fresno dresser delivered Dec. 28, 2021 at 11:17 AM. Box opened after the delivery persons left the unit. After trying to get the drawers to sit on the glides, it became apparent that the drawers dimensions were too small for the dresser opening, as they kept dropping off the side glides. I called the store within a half hour of the delivery and was advised to send an email with pictures to an email address. No automated acknowledgement of the email was received and no follow-up two days later. I suspect the store was trying to have the 48-hour complaint window expire without acting. Found another email address for the store, forwarded the initial email and asked about the resolution for the dresser issue during a call about a missed delivery (that's another horror story itself!). Was told there was a need to speak to a supervisor and that they would call back. During all of this, did get an email asking for a product review. The review of course was negative and never posted. The Fresno dresser still has zero reviews as of today, despite my sending the one The Brick solicited from me. This should tell you that buyer beware. If there are no product reviews, it's because the company is gate-keeping and there are probably a ton of negative reviews that they have not posted. I am VERY disappointed in this experience and would NOT recommend The Brick on either product quality, delivery experience, or customer service.

If the company acts to resolve all the issues that have been put to them by email and phone, this may be updated.

The Brick promised a Sylvania tailgater Bluetooth with the purchase of a TV. I received the speaker and TV on the date promised, the customer service manager sent the driver back to take it back from me. Surprise on me, I was told that I wasn't suppose to get that one even tough it was the exact same one that was on my paid invoice. I waited 20 days for delivery and never once did anyone from the Brick or Brick.ca contact me to tell me it was an online mistake. They took it back so aggressively and now I have no speaker. The customer service manager I spoke to was NASTY! I have never witness such unprofessionalism ever!

Never buy from the Brick

I bought a set of dining table and 6 chairs

They delivered it to me 2 weeks later and all were defeated.
I called them 2 minutes after the delivery guys left and they said they come like that and you have no choice.
I took them to the store I delivered them to the store and they were extremely rude to me and my wife. The place is in Hunt Club Ottawa
90 % of the staff are from Middle East and they started speaking bad a bout us in their language one from the customer asked them to stop, he said if they do not understand your language that does not mean you can insult them.
I will never go back again and all my friends as well the brick is the worst
Do not believe them do not buy from them

FYI
For anyone purchasing from THE BRICK who does not receive promised delivery dates, you may CANCEL agreement as follows:

If the supplier does not make delivery within 30 days after the delivery date specified in this agreement or if the supplier does not begin performance of his, her or its obligations within 30 days after the commencement date specified in this agreement, you may cancel this agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

If the delivery date or commencement date is not specified in this agreement and the supplier does not deliver or commence performance within 30 days after the date this agreement is entered into, you may cancel this agreement at any time before delivery or commencement of performance. You lose the right to cancel if, after the 30-day period has expired, you agree to accept delivery or authorize commencement of performance.

We do not have a delivery issue but many other issues, so we will NEVER purchase from THE BRICK ...

I bought a a leather couch set from the Mississauga BRICK store on July 15th 2010 for $3500. Not even two weeks after it arrived I had problems with the leather peeling! That's right peeling and the three seats clunking and creaking. Called customer service and they sent a service tech to fix my brand new $3500 leather couch set, the tech came loooked at the set and took three pictures his exact words were "this is bad and should not be happening" Before leaving he said that someone from the Brick would call me back within the week. Well I got a call from the Brick and the service tech said in his report that nothing is wrong with the couch set and claimed in his report that I signed off on his report, which I absolutly never did? Now to no surprise the BRICK will not do anything, oh and by the way I paid for a five year blanket furniture coverage plan! DO NOT BUY ANYTHING FROM THE BRICK OR YOU WILL REGRET IT EVERY DAY THAT YOU LOOK AT THE PIECE OF GARBAGE SITTING IN YOUR HOME!

Wow sounds like you got a good deal! two sofas, tables and lamps all for $1200! So you choose to wait 3 mos for lamps? Wow... Did you not ask to get your money back on the lamps and pick out something else? Come on, you choose to wait that long, they offered a solution, why do you think you deserve to get something for nothing? To me it sounds like you were trying to take advantage of a situation beyond their control.. Sometimes we have to wait for the things that we really want.

I did not see even a bad customer services just lik brick any where in canada

Oh my...the salesman told me that they would forward my complaint on to the manager (in the Peace River store) on the Monday (today). I ended up having to call there as no one called me and right off the bat he started accusing me of ruining the furniture and was not helpful at all. I am no trying to decide my next course of action which I think will be gain as much info as possible, try to talk to someone higher up etc etc. Keep me posted on what is happening with your situation on here. PS I have not heard anything good about the management in PR...besides the fact that the product seems to be crap. Thanks.

You know guys this is coming from someone who owned a store and closed it down, the public needs to inform themselves a bit better about how retail works, store owners do not manufacture the product and can only go on the assurances of the suppliers, if a supplier does not want to honor a warranty or a claim a store owner can not take the hit, that is where brand pre purchase research must be done by the consumer. Store owners have to deal with an incredible amount of overhead to bring these products to the public at potentially what can be substantial losses, therefore it is always important that you do your research prior to spending the money. The only other way that you can get the product is by going directly to the manufacturer and avoid having a display room with people to provide service and therefore when something goes bad take it up with the manufacturer. Don't mean to sharp about this but ignorance is not an excuse.

I too was treated like an inconvenience for them when i bought a bed that "HAS NEW TECHNOLOGY MATERIAL" that resists "sinking in" body molds into the mattress because there was a prob with that over the past few years. this bed was supposed to be superior...guess what happened in less than 1 month...yep, so i asked for a refund and they said they would replace with a new bed of the exact brand/model...wait, do they really think im stupid enough to get the exact same one? apparently.
then they completely write me off saying to contact the manufacturer and that its unfortunate... (why the hell did i go to the brick?) Kamloops brick is a rip off (i kept this short even though there's enough that happened to me to write a 3 page complaint. If anyone reads any of this, save your money and shop ANYWHERE ELSE than the brick. no customer service.

i brought a whirlpool fridge and i maytag stove..the fridge freezer tabs were missing plus the maytag handle was broken when delivered.plus i saw the customer service in lasalle quebec..and i am still waiting..please get back to me

here is a copy of a letter i just sent the brick head office. Is there anything you suggest I can do?

To Whom it may concern,

My husband and I purchased a couch, love seat, and a chair from the Brick (Grande Prairie Alberta) 3 years ago. We also purchased the 5 year warranty package. We loved the furniture and the service at the store when we purchased it. The laddy was very informative about the warranty, telling us how amazing it was if we had any problems it would either be fixed or replaced. Like I said we have had them for 3 years now and the leather around the seams has been tearing. There are also spots on the couch where the leather has "worn down" Our warranty is also supoed to cover pen marks and there are a few small spots of pen. We recently moved to Fort Mcmurray Alberta and so we went in and did a work order report to have someone come out to look at our furnature. 2 weeks later a lady came to look at the damage. She was very rude. Complaining about the condition of the furnature. She took some pictures and said I should hear back form someone in less then a week. 2 weeks later after calling several times I finally got ahold of the person who did the report and he said that they are not going to FIX or REPLACE the furnature. He said that the furnature had pen marks on it and so it was considered abuse. (Pen marks are supose to be covered in the warranty and they are SMALL marks) He also said there were tears in the couch that was considered abuse. (The couch DOES NOT have "tears" there are spots along the seams where the leather has torn away from the seams. (also suposed to be covered) He then told us that we needed to contact the Grande Prairie Branch because if we bought it from them they have to take care of it. We called them and they said because we moved its out of their hands. What are our options? We didnt pay for warranty to not be able top use it. We did NOT abuse or furnature. the set that we have is no longer being made and so we would have to pick out something else and our set was only worth $1800 (including warranty) and so we would end up spending more money to upgrade to a different set inturn making the Brick more money. Is there anything that you can do to help with this situation?

My nephew thinking of buying a sofa at Bricks. He didn̓t bring his money with him & wanted to borrow, so i was going to let him use my visa. Then i asked Micheal if he can take my status card and we can get taxs off. Then that got his feathers ruffled and he says, "We would have to pay "150.00 for delivery to the reserve." "$150.00 is a lot of money to deliver to the reserve it is only 5 minutes from the store." I don̓t know how he got into compaining about You people are going to end up paying for taxes with a new governement when they go into treaty. "I don̓t know what you people are crying about things that happened 600 years ago." I walked away i started to get mad. My nephew continued to talk to him. He says to Micheal, "I don̓t appreciate how you talk to my auntie she just wanted an anwer you didnt have to start talking about treaty and all that other stuff you said." I don̓t know how it happened but then my nephew said, "Do you want to go at it right now." I guess the boss must have seen something happen and my nephew got sent outside. Micheal got sent home. I am still angry and hurt about what he said about First Nation people. That he has broken the Human Rights and Multiculturalsm by laws values. He had discriminated against our race that is illegial.

The Brick is always cheating customer. I got the trouble from the furniture and even from the bill. Please be very careful when dealing with them, otherwise they will add extra charge without your authorization such as Payment Protection Plan and etc.

I cannot say this is a bad company, but their sales person is really bad. In my mind, if it is a well operated company, you would not get such troubles.

CG, Montreal Qc, Sept 21 2018
Makes you wonder how come they are still in service these thieves? 2 months now without a rang. Tech came Aug 30th confirmed that the piece is not the correct piece, the correct one is discontinued and someone will call us within a week for replacement process etc.. Of course no one calls, and its honestly what i expected and braced myself when will i have the time or day to spend fighting over this crap now. So that day came, been on call with them for more than half a day now. Actually writing this while on hold once again, would you believe they ordered the same piece AGAIN, , the one that did not fit in the first place! and the customer service? where do i start, it feels like i am in line at the welfare office begging for help. They are condescending disrespectful bunch of idiots with fingers up their noses on what steps to take next. Asked the first agent, what is the piece number they ordered to make certain they don't send a tech a second time with same wrong piece right?, the agent actually said they are not allowed to give that information to customers.. Hmm makes you wonder, oh that i may go out myself and PURCHASE that piece and FIX it myself? God forbid aye! Nooo, they have to continue making our lives miserable, why stop at the customer fixed their own problem right! Anyways this is the [censored]tiest company to deal with, they are quick as lightning to collect your money but when comes time to service a customer in need, I can’t help but compare that to the Dean in Oliver twist when Oliver askes for more pourrage.. MORE! YOU WANT MORE!? Like we are simpletons begging and for something we actually paid for. Well now let’s go to the next level, BBB and see what they can do for us. I suggest everyone should go straight to them for resolution.

TRANS GLOBAL - WORST SERVICE EVER - Our gas dryer was not sufficiently drying the clothes so on Turs Oct 27, 2016 we contacted Trans Global since they do the service for THE BRICK. Earliest appt was the following Thurs Nov 3/16. Technician ( John ) came & looked at it. Said a part needed to be ordered & he would check to see if it was in stock.Next day he phoned & said he missed checking something ( would come on Sat morning ) to verify as result would determine which of two thermostats would need to be ordered. Did not show, I phoned him Mon morning & he came on Tues Nov 8/16. Said he would get back to me on cost & ok to order - advised him to order as the price of this part is far less expensive than a new machine. Followed up on Thurs Mar 10/16 @ 5:20 pm- nothing done. Mon Nov 14/16 I @ 9:55 am again followed up - part in stock, cost $ 33, ask him and he said he would order as soon as we hung up. Wed Mar 16/16 @ 10:00am no answer, left message - ph Trans Global but file not updated to see if part was ordered 1:20pm ph tech again, still no response.Thurs Nov 17/16 @ 9:50am ph tech, no ans & left message. @ 10:23am phoned TransGglobal & they advised part was ordered to-day & a charge of $ 101.69 put on M/C. Got ph numbers for there accounting and parts xterdept. Verified with parts @ 10:28am that a thermo mixter was ordered ( cost $ 18.51 ) and that the Tech should receive it this afternoon. Have tried 4 times between 10:30am - 11:30 am to reach the accounting dept but to no avail. TIME FRAME NOW STAND AT 4 WEEKS TO THE DAY SINCE WE PHONED FOR SERVICE & 3 WEEKS SINCE THE TECH FIRST LOOKED AT THE DRYER. ( wife tired of going to the laundry mat ) .Will have to wait and see as to when he comes and puts the part in and if attempts to gouge us on the cost. FOR SURE WE WILL NEVER DEAL WITH ANY STORE THAT USES TRANS GLOBAL FOR SERVICE - Better off to pay a few dollars more and get the aftermarket service - less expensive in the long run and definitely with less frustration JIm W London On.

i m a regular client of Brick, i brought funitures for living room and bedroom and all applience and laundry pair for a new house for 3 years in newmarket store, and i requested once for replace the frige because of noise of engine. They came and repalaced at same week. this year, i move to new condo Celsius in north york, all applience and laundry pair brought form Brick by Builder. The Washer doesnt work well and didn't spin to dry, still wet after the machine stopped. i left message to Transglobel service as [protected] yesterday and she called me today and apptoitment will be on Friday to fix it. So far, everything is perfect with Brick and Transglobel service. of couse i will update after friday's service .

I am have a similar problem with Brick but for a Seally Mattress, they will not honor the warranty and Transglobal people are just RUDE and non professionnal. Have any of you taken them to court?

trans global extended warranty customer service is terrible the toll free number you call is in india not canada where the appliance is purchased from the brick and they keep telling you they will call you back in 24-48 hours with the claim number to get your appliance fixed. 3 days later still nothing very frustrating when you have bought extended warranty and can't even get your applianced fixed

I agree with the following comments. My LG dryer circuit board died . Transglobal's appliance tech have misdiagnosed it twice. I have taken 3 days off work and been waiting for almost 4 weeks for the machine to be fixed. The "service" I receive from Transglobal is awful. No customer care, not interested in the disruption of service, no escalation/excelleration process. I was informed by the service manager at the Brick, TransGlobal's window for completing repairs is 2 MONTHS! Had I known this when I was pitched the extended warranty, I would have declined. What a scam.

I made 5 calls to Transglobal tonight alone. The first 3 calls started with a recording that stated I had won a trip to Florida. When I got through the 4th time, I got the Transglobal spiel and after13+ minutes without my call being answered the recording stopped and no one answered. When I got through the 5th time my call was answered about 10 minutes into the call. I was put on hold 12 minutes into the call, was told it would be for 2-3 minutes, while she got her supervisor. At 30 minutes into the call I had a supervisor come on the line who told me that they were conversing with the "higher up" department and they want to have a final assessment done on our Electrolux refrigerator before they will replace it. A final assessment was just done 2 weeks ago and the repair tech came out last week for the 5th or 6th time and once again the fridge was not repaired. We have not had our ice maker working since the end of June. And now not only is it not producing ice, it is making an incredibly loud buzzing noise. Even sadder is that this is the 2nd Electrolux refrigerator we have had. WARNING...DO NOT BUY ELECTROLUX and DO NOT BUY from THE BRICK!

This is what they do best... delay, delay, delay. Passing the buck. No responsibility or accountability, and Oh.. they don't keep accurate notes on your file. I truly believe that this is done on purpose to crush you before they honour a warranty. I'mstill waiting on final resolution for my issues with appliances (It all started in March, and have been effectively been without washer & dryer for 3.5 months now). I'm holding strong in my fight to have them do the right thing within a decent time period [Thats the key btw, you need to give them time limits or they'll walk all over you]. If I have to explain myself ONE more time to an employee there, then the next time will be to the media. Keep up the fight ( Even though you shouldn't have to! ).

Washing machine time line

June 23 repairman arrives, inspects machine, states need a transmission, leaves does not order part
Call in after a week asking what's going on?
They say we will send tech a message to enquire what part needs to be ordered. Call couple of days later was told tech not responding to our calls or emails or text messages. Call 4 days in a row before they decide ok send a new tech to reassess machine. I ask do not send same guy since he does not order parts or respond to messages.
Wait a full week and they send the same idiot, I ask why did you not order the part, he says he does not know but let me take one more look. Foolish me gives him benefit of the doubt lets him.
This time he says it needs a motor and I will order it immediately.
Call later in day to confirm part was ordered, I asked what part he ordered. They said a motor. I ask how long will it take? They say a week.
I get call a week later, part is in but cannot come for a week, we are busy. (Ya can see why when you send out idiots)
So tech shows, with a mother board and not a motor! After I was told a motor was ordered! Well melt down ensued at tech, and to warranty people. Screaming yelling demanding new machine and reimbursement of monies outta my pocket for having to go to laundry mat for 4 weeks being without washing machine. They flatly refused will not do a thing! I am so incredibly frustrated! So apparently there's a rush order on the part for them to install in the washing machine but that tech is not stepping in my life or house again! Called the manufacturer of the machine explained my situation, they are sending a proper repairman from reputable appliance repair service ( dear God I hope so) The manufacturer told me the warranty people never contacted them in the first place, or that I should been informed to call them in the first place! Folks never buy a washing machine from the brick or get the so called extended warranty company called transglobal!

I am so sad as I wait for a phone call from trans global and reading the comments on here I feel out of luck
.Wait and see.