The Brick
Reviews and Complaints

Had the almost same experience (minus the chair). They messed up my order and delivered the wrong mattress box. It took so long for them to finally give me the right one. You can definitely get a refund from the brick, especially if they messed up your order like that. They even have 90 day guarantee for mattresses, I believe, that if you're not satisfied you can bring it back.

i have a couch, loveseat and chair which i purchased 5 yrs ago. i purchased insurance on the cushions, they are completely collapesed. i went to my store. they sent a ajuster who took pictures. they corrected the problem with my chair, but said the couch was not covered. you have pictures and if you agree this is normal wear, then i'll call the better business bureau and we can sort it out that way. the salesman assured me my cushions would be repaired (stuffed), if they needed to be. i paid for my insurance and not think its being honored. the attitude at the store seems to be non caring and very corporate. idid not like this approach. i hope we can resolve this problem. thank you scott hainstock

The manufacturers warranty on a sealed system for this fridge has expired as they only offer limited terms. On any fridge the sealed system is only warranted for two years max. This would be one of the reasons The Brick Salespeople offer you an extended warranty. There is a reason manufacturers only offer you a one year warranty. The Brick is trying to be helpful by offering you a credit and its definately not part of the salespersons commission as there is very little mark up on appliances and electronics. The reason GE has no record of it is because they would never validate such a claim. Maybe next time, truly listen to your salesperson when they try to explain the extended warranty to you. It is not a scam as most people think! Especially now that they offer the Full Circle Value Back. Check it out it may be worth your while next time!

hi my husband has been working for the brick for the past ten year, he went to sales man, to marchin manger, and then to truck driver . when ask to do his duties had no complaints . just today he found out that his swopper was getting paid more then my husband and he has been only working there for three months, my husband is very upset and ask why this happening, because they need people from Alberta to work . now I don't understand why my husband gets treated like this when he has worked for this company ten years . this last couple years the brick where my husband works would find stupid reason to fire native people for no reason, and now because my husband is native and a very hard worker he got this set back . brown, white, yellow, black people should get treated fairly even when you put so much time and effort into this company . my husband is very upset cause he feels he worked for ten years just to be treated like this . the people that work at the brick where my husband works should be fired for what they are doing .

IvyGarcia99,

Well, you are totally wrong on customer oriented business model. The company would not survive without the customer. And the challenges your customers face and lack of professional service and negative attidude towards them result in their bad behaviour and affect your customer relationship. If you say "go to the first grade and..." - that's not a good proof for your good intentions toward your customers and prooves you are arrogant and not well trained in customer service. I would say, you go for a training to upgrade your customer service skills and stop posting on behalf of your organization, because I believe your executives would not agree with your statements.
We - customers, expect every Brick front desk employee to know Brick policies and we want to trust you guys to give us a good advice - not a missleading information. You cannot expect us to study your policies to do a simple shopping. We expect honesty and good service and you being the leader in customer relations.

And yes, you customers like to complain about us but look at yourselves. Some guy broke my credit card reader because he would LISTEN (there';s the key word again) at how I was telling him to use it.

And the truth is, we just want your money. We don;t care about you or anything else you could have to say or think

Rebutal, you are awesome. Most customers really don't listen and they expect even the lowest employee to know every policy, where everything is etc. You customers need to read the damn policy yourselves...you expect us to do everything for you? Hell no. Go back to first grade and learn how to [censor]ing read and LISTEN.

I totally agree with the attitude of the person that complained. Good for you take it from me I tried the nice way and then I tried it the nasty way at the Brick! I purchased a set of high end front loading washer and dryer and also purchased the five year warranty on both. After using the washer and dryer for only two and a half years the dryer broke down Dec 13 2009. After calling the warranty people and getting the run around they
tried to fix it five time over six weeks!That's right six weeks without a dryer and I have a mother with dimmentia that I have to do three loads of washing and drying a day. After not complaining for four weeks I went crazy on the warranty people I talked to the head of the warranty company they didn't care I said to them "What are you going to do
for me?" That's right silence on the other end of the phone. I couldn't believe their attitude
about fixing the dryer, they kept sending us recorded phone messages because they don't have any customer service!I work for a company for eight years Safeway and we strive to give great customer service. After I got another recorded message saying I would receive another part from back east estimated time of arrival end of Jan 2010 I lost it!
I phoned the Brick store locally and told them the situation and that I wasn't very happy with their customer service. I wasn't like they weren't going to fix the dryer but come on it is not my fault that they can't get the parts for their products! I paid the extended
warranty bad bad bad service! Finally after yelling at the manager of the Brick and phoning him and the warranty company everyday for a week asking where the parts were for the dryer were I finally got a new dryer (the manager told me that the warranty
company had already spent over 1000 dollars repairing the old dryer) he couldn't understand why they wouldn't give us a new one when a new one at cost is only 699 stupid huh? Then to make matters worse had to pay new warranty on product don't break down new dryer or the brick is going to hear from me their worst nightmare! I have filed a complaint to the BBB but it takes six weeks for them to even get to the complaint. Also I phoned the Brick's head office but surprise, surprise they didn't respond
to my phone meassage. So being nice sometime doesn't pay off, sometimes you have to be a little more aggressive. Good luck to all of you dealing with the Brick I will never ever shop
there again!
P.S. The very last person that commented on your complaint probably has not ever had anything go wrong in his life so I say to him I did pay retail for my washer and dryer 2500 and the 1000 on accessories so I could have shopped anywhere I wanted but unfortunetly I pickeD the Brick. Hopefully, they don't stay in business to much longer.
rkn roz from british columbia canada.

she is absolutely correct! Most of you complainers haven't a clue, you are only complaining over your own ignorance! Blame it all on the salesperson that didn't inform me of that policy, they just took our money and ran. Please! In most cases, you just didn't listen, read, or inquire while you gave them your money! Do you honestly think that salespeople want to upset their customers? Is it really the customer service people that deserve to listen to your childish whinning when you just never listened, read, or inquired. Salespeople thrive on repeat business not on quick 'wham bam thankyou mam' deals. If you try being polite with people they will try harder to resolve your issue.
Granted, most efforts made by any employee with any high volume company are usually subject to human error. Mistakes do happen, and sometimes they happen more than once.. so suck it up buttercup!
You know, if you weren't so hell bent on not paying the retail price and actually listened, read and inquired, you probably woundn't have half of the issues you have.
YOu really have no business being rude to anyone. You say you will never shop there again? I am sure they hope with your disrespectful attitude you don't! Think about it! Perhaps, if you took a step back and honestly looked at the whole deal in this rat race, you really haven't lost anything. Life doesn't have to be that upsetting!

Listen, you work there and therefore, you are getting paid to do a job and if your customers are not satified, you need to own up to your job and fix it and stop passing the buck!. When you call there (Richmond hill, ontario store) you get zero help and a heck of a lot of excuses with zerio results... if the person on the phone can help and you work there than who.. who who does one turn too? I purchased a complete bedroom set, bed linens etc., 3 weeks ago and 3 weeks later, I am still trying to get my stuff the way I ordered it... So tell me, if the person on the other end cant help us.. WHO CAN? you took our money right? now who will fix the problems? You take our hard earned money quick enough and than... "well we will check into it" and 3 weeks later, I still sit here with an incomplete bedroom set... so $2, 500.00 later... zero help on the telephone or at the store...
Own up to your job people!... or we should start calling you "The Brick, where you pay and we screw you over but good!"... that should be your new letterhead... of course we have to be rude to you on the telephone, its the only way to communicate with you guys... and still, nothing get rectified

any comments or suggestions on what i can do to get my stuff... you can write me at...
sending.our.love@hotmail.com

I purchased a small DVD player, and to my advantage, it was very inexpensive. It did work, there was both sound and picture, but the whirring noise emitted by the DVD player was so loud it we actually had to turn up the television to hear it. I've never heard a DVD player make a noise this loud before, not even from the cheap models, so, other than the unit, I repackaged it and returned it to The Brick.
The woman at The Brick stated there was a no return policy and no refunds. Rather than accept the answer, I asked why I would purchase an item that didn't work. She offered to have the unit repaired, but no customer should have to accept a new item that requires repairs or has been repaired. I told her that before putting it through for repair I would come back after I called head office. At this time she offered me a gift card, writing on the receipt that 'customer wants to reselect to a better one money goes to gc cust is aware' (typed as it appears). I requested she change it to state 'customer requested a refund and a gift card only was offered'. Sadly, she did not change it. The information on the return slip is completely false, I'm stuck with a gift card, and I will never purchase a more expensive unit there. The sales clerk told me she was 'helping' me.
The invoice states 'Our Commitment is to you...our customer'. I can't agree with this.
This was a very inexpensive lesson for me, but now that I know, I will use my gift card and never purchase anything there again.

I brought a bed frame as "AS IS", and a mattress set as brand new 2 weeks ago in Brick. Later on, I found there are bed bugs in the bed, I don't know it is from bed or mattress. Since I can't return the bed frame, so I want to just return the mattress set。（Or at least exchange a new one with no bed bugs inside). But they told me you can only exchange it after 21days.

Interpretation? Many companies are heading towards a no return, no refund policy. Why, some consumers feel it is their right to use a product as they need it and return it when they don't need it.
The good thing is, whomever you were speaking with did try to offer you two viable solutions. 1st. send it in for service. 2nd. offer your money back in form of a gift card. You choose to read her comments as you had to spend more to get another better dvd player, when a better dvd player could be one that doesn't make the swirling noise. Perhaps switching it for one that doesn't make loud swirling noises would have been the same price as what you paid? Perhaps even less.. Interpretation.

I bought new stove from the brick (most expensive one in the store I might add) with extended warranty and when it arrived it didn't work and no instruction manual. I went back to the store the next day to get a manual and they didn't have any and said that they would get one for me and send it through the mail. It's been 7 weeks...no manual. I still don't know how to use the damn thing. Not that it matters because it was broken. The oven wouldn't turn on and I would get an error message. I call the brick who gave me another # to call, who gave me another #, who directed me to another #, after the 5th number I find out I’m not considered city of Ottawa and they won't send a technician out. (I live 10mins from the damn place). So I had to deal with the manufacture that sent a tech out to say...”YEP it's broken”. He ordered parts that are on back order. The brick (innes rd) hasn't returned any phone calls and I’m going on 7.5 weeks without a stove. Why sell me the extended warranty if your not willing to service my appliances in my area?.

What I will say is I got a great deal and was very happy with the purchase price...but I take it back cuz I rather pay extra for one that works.

What i will say is I got a great deal and was very happy with the purchase price...but i take it back cuz i rather pay extra for one that works.

I purchased a $4000++ kid bedroom set. It was delivered without the bottom floor of the drawer (the drawer under the bed)AND they delivered the wrong mirror. FINE..I call, complain...ok, they will deliver the correct mirror, but I must pick up the drawer's bottom floor at the store. GREAT. NOW THE HELL STARTS. They tell me they will come from 10 to 1 pm on Friday...we waited until 7:20 pm...no delivery. We called numerous times...at 3 pm, they said...it will be there in 2 hours...ha! The next day I call to reschedule...delivery time is from 2:30 til 10 pm on Saturday...no delivery, no calls back, no one answers the phone, when they do, they hang up...wonderful delivery service! Then they reschedule for Wednesday...with a note that they must call one hour prior to coming...they show up without calling...good thing I was home...the mirror gets installed AGAIN and I realize that the mirror has an internal black spot right in the middle...WONDERFUL...again, I call, complain, and when the drawer bottom arrives for my pick up, I will go out of my way to return the mirror and get the new mirror as well...only because I refuse to wait a 5th time for a delivery and waste all my time and get frustrated for their poor service and quality control. I doubt I will ever purchase again from them until there is some type of proof that their delivery program has drastically improved!

We purchased a couch, loveseat and recliner at the Brick in 2017. It was clearance and in the store but we paid almost $2017 for the set so it wasn't cheap. Upon delivery we noticed the sofa was extremely uncomfortable to sit on. The loveseat was still in its wrapping and we called the Brick because we wanted to return the set. We would deliver it, it had been in our home for less than 12 hours at this time. They refused and said they made it clear that it was nonreturnable even for store credit. That was our mistake but I do think it is a poor policy. Anyway, as time went on the couch became more uncomfortable and we notice the recliner was sagging as well as had a stain on the arm we couldn't get out. We had purchased the 5 year warranty for all parts, service and stains so I called the Brick on Jan.6, 2017. They sent someone out on Jan. 11, 2017 who took pictures and said it looks like the chair will need to be repaired or replaced. I am still waiting for "the Part" 9 weeks later. They refused to do anything about the stain unless I pay money and have it professionally cleaned. I was told quite bluntly that they are not a cleaning service! That professional cleaning is to be out of my pocket. They are still looking into why the part that was supposed to come in 2 to 3 weeks has taken 9. There is no response to my couch. It is impossible to sit on one end as it sags and is extremely uncomfortable. We think something is wrong with the springs. I have never received the run around like this from a company before. When I asked to speak to a manager, I was told that she was a manager and would be told the same thing no matter who I talked to. There must be something that can be done. I am really frustrated and want to warn people to beware of the Brick!

I went to 2 different brick's and not one of them tried to help me out. I was looking for help and i was ready to buy the days i was there but no one. I can maybe live with the poor service but then i send a not to their "customercare" center and it has been 3 days with no response from them at all. I guess it is from the top down that they don't give a crap about their customers.

I bought a bed frame on Sept, 2017 and just after a week the frame is making an uncorfortable noise every time you move. Even just turning your body slowly still.
I made a complain and they send a technician on Oct 24. They said they going to order a parts to be able to fix it. So I waited, but it is really getting very uncomfortable using our bed, so I called back, Nov 28, to follw up, but they said they are still waiting for authorization. I ask them to where can I return the product they said they cannot re3fund my money because it was already after 7 days.
Can you help me about this?
I just want my money back.

I bought a new home and moved in on June 1st 2017, On May 15th 2017, I ordered a Sectional Couch, table with 6 chairs and a king size bed with box spring. I was told it would be delivered On June 15th, we accepted that and said we would make due for the 2 weeks without. So far all we received was our king size bed (that we picked up ourselves), The couch didn't come until the start of July then on July 10 they brought 2 end chairs from my table and chair set. I've been waiting almost 3 months and I still do not have my table and chairs. I called in over 4 time asking when my furniture will arrive, they keep telling me that it will come next week but it never does. So today I called in and asked for a discount or a credit for dealing with such poor customer service and for the fact that its been 3 months and I still do not have my table/chairs. The manager was very rude over the phone and said "it was not her problem" and she will do nothing to help me out. She said no credit will be applied because I will continue to call in asking for a credit. If a credit is given to me today then she will have to keep giving me a credit every week it's late. She basically told me to keep waiting, she doesn't know when I will get my table and chair set and there is nothing she can do about it. I've already made 3 monthly payments on my furniture. **Do not buy from The Brick** They have poor customer service, they don't care about you after they have made their sale. They will not give you a discount or help you out in anyway. I'm still left wondering if I will ever get my table and chair set. I will never buy from the Brick ever again!

On Friday November 12, I ordered dining table/chair set from the Brick. Today, on November 29, I am still waiting to get it. On 3 separate occasions, the Brick have delivered either broken furniture or the wrong replacement parts. At first attempt the table was broken and the chairs could not be assembled by one person using the material supplied: A technician had to be called to put the chairs together and he attested to the fact that they could not be assembled without two people and power tools.

The first attempt to replace the broken table was met with a customer service assistant trying to tell me I would have to wait for a technician to inspect the table, write a report and then submit it to The Brick, they would then decide what to do about it. When I said this was unacceptable, since the table was only just out of the box, the assistant relented and agreed to send a replacement. When the delivery arrived, they had sent the wrong part. Skip forward another few days, and when they (again) came to collect the broken table it transpired that they had forgotten to load the replacement onto the truck. The third attempt to replace the table resulted in another broken table being delivered, only this time worse than before!

Having wasted countless hours on this, my complaint to the Brick was met with unsophisticated attempts to pacify me, but with no real interest in offering anything meaningful by way of trying to make this situation right. They would not commit to being able to deliver an undamaged table on a set time-frame because it was a Saturday that I complained. Absolutely the WORST experience I have ever had shopping for furniture. I guess if you are lucky and get a good item delivered then that's okay, but if you ever have problems with this band of jokers, well, watch out.

after buying a matt and box spring on line which was to come with a free 42 inch Plasma tv,
still no tv ordered April 14 now well into June after many e mails which the brick do not reply to
now the product on line has been reduced by $400 i have sent over s dozen e mails asking about there advertised per web site

The Price Guarantee on all sleep sets is extended to 90 days of delivery or pick-up of the sleep set plus an additional 10% of the difference between the price you paid for your purchase from us and the price advertised by us or a competitor for the same brand or model.

is this company for real or is we have your money now forget about the customer

Left voice mail August 11th - no response.
Sent 2 emails to customer service. No response. Attached below.

Hi, I haven't received a response to my email sent August 11, 2017. I have to say thank you for making my shopping choices easier. Today I purchased a new washing machine. It was NOT from the brick store. Within the next 2 weeks I will be purchasing a new mattress it will NOT be from the brick. One of the people inconvenienced by this faux pas bought a new condo and is purchasing new appliances. They will NOT be from the brick.

I will NOT be purchasing the extended warranty on my dime. So, if anything goes wrong with this fridge in the next 5 years I will be circulating this email throughout the appropriate social network.

No longer a brick customer

The Brick, Abbotsford Stay away! No Customer Service, Damaged Product.

We purchase a TV Console/Entertainment unit on Dec 23, 2017 as we looked everywhere for a glass door unit for our components. The sales man processed our order and we chose to pick up and were told it would be available Friday Dec 28, 2017. Sales man was unsure if it was knock-down or fully built as we needed to know which vehicle to bring. I called 3 times on Friday Dec 28 and was lied to everytime…11am was told the trailer would be finished in 2 hrs. 4pm was told it was technically there, but not off loaded. 7:30 pm was told that they were just going to call me, another lie. Husband went down to pick-it up the unit Saturday Dec 29, 2017 as was told they would call when they found the unit. My husband spoke to the Store Manager Donny who was in no hurry to find the unit and offered $50.00 credit for the inconvenience. When my husband called from the store I was livid. I am a customer service manager with 20 years of customer service training and managed a home-furnishing department for years including the receiving department. I have even worked at the Logistics center associated with customer deliveries. When I called the store I spoke to the operations manager Tony that kept repeating that they are busy and will find it when they have time; that my husband already spoke to Donny and agreed to have it delivered Dec 31, 2017. I stated what kind of customer service is that, stating Friday it was ready, but we can’t have it. I wanted to originally speak to Donny, but he was with a customer. I waited on hold till he was available. When I finally spoke to him he said he already made arrangements with my husband, I told him it wasn’t good enough. I told him I was lied to 3 times on Friday waiting for it to be off loaded and now we can’t pick it up. He promised he would find it for me with in 2 hrs. He called back within half hour that they found it. (to make it more frustrating the unit would not fit our car as it was fully assembled. We had a truck available to us on Friday, not Saturday. Luckily, another friend was available with their van.) We get it home only to find that the top front corner is completely smashed despite having a foam corner. I believe in their haste to find it they dropped it on the corner, irresponsible. I called Donny back and he was going to give me another credit to keep it. I refused as the corner was smashed 3 inches inward. I requested an exchange and asked for it to be delivered. He stated that he would deliver it and have the unit brought to the store, I want the company delivery service he refused. He said that Friday Jan 4, 2017 he would deliver it between 7pm-9pm and said if we could pick it up which he preferred so HE WON”T BE INCONVENIENCED! He offered another credit amount and stated a larger amount if we picked it up. I said I would call him Friday Jan 4, 2017 to confirm. We kept this monster size box over New Years in our hallway, A HUGE OBSTACLE TO MOVE AROUND IT. I called Friday Jan 4 to confirm the time he was delivering and this is when Donny again flipped his lid. He said “he is NOT WASTING HIS TIME DELIVERING IT TONIGHT AS HE WAS OFF AT 5PM.” (Yes, you read correctly he again stated how his time is more valuable than ours is.) He continued to freak out when I was going to give him my credit card for my adjustment. He denied he was giving me one, He continued to argue with me, then he said that he would give me an amount, but I would have to come into the store to get it and he would deliver the unit Saturday when it was convenient for him. (This infuriated me even more, why do I have to go to the store to get a credit…talk about huge inconvenience.) He also refused to give my husband the credit when he went there the first time stating my name wasn’t on the card. (He’s an idiot as husband and wives have different numbers on their credit cards and are linked to one account.) We went to the store Saturday Jan 5, 2017 late morning when it was convenient for us. My husband pointed out the Store Manager Donny that almost ran into me when we were walking in. He refused to come to information counter and only spoke threw the phone to the new young switchboard girl. Thank God, he remembered my conversation and gave us the agreed amount credit. It took the new girl about an hour to complete the credit, as she was so new she didn’t know how. She told me that the operations manager Tony that I met was also new, Tony in too young again to know what customer service is. I demanded to see the unit, while my husband was in the store calling all his friends to see if he could use their trucks again, but no luck. We had to put a day pass on our truck to get the damaged unit out of our house and pick up the new one. When I finally got my credit and walked over to loading dock, I was appalled. Having managed a receiving/customer pick up dock I realized how our unit got damaged. Their dock was loaded from the front bay door to the back of the dock, nothing organized, merchandise unsafely stacked and nothing marked with customer names, there was only 2-foot aisle for them to walk to the back of the dock. We check over the unit and there was no major damaged. We left told the receiver to guard it so It wouldn’t get damaged and returned with the truck. While we were there several more customers were told to come back, they too were pissed off. We returned, off loaded the damaged one, rewrapped the new unit in foam and cardboard, and took it home. We unwrapped it and notice scratches and scraps on the sides of the unit, but we can live with this, as the stress of the incompetent staff at the Brick in Abbotsford is too much. Luckily, I know how to fix those scratches. It was a stressful couple of weeks for incompetence over the holiday season, STAY AWAY FROM THE BRICK, and another bad retailer is COAST APPLIANCES-Abbotsford-no customer service either for their mistakes.
I always knew the Brick for their bad reputation, but all this over a TV Console/Entertainment unit; takes it to the extreme.
STICK TO THE CUSTOMER SERVICE EXPERTS LIKE THE BAY AND SEARS, they value their customers.

I've dealt with the Brick customer service on several occasions and they truly pathetic. There merchandise is cheap in quality and over priced and once they get your order that's when the service stops. They never call you back and are rude and not helpful at all. They always screw up the shipments and treat you like it's the customers fault. I too work in customer service also and I would never treat my customers like that and I just expect the same service in return... which you definitely don't get from the Brick Ottawa.

Wow... I must say that I am extremely impressed by the response submitted by Sarah123.. I can say that we agree 100% with you.. It is tough being in Customer Service.. People seem to always forget that it is not personal.. And while trying to understand the frustrations of clients and finding a positive solution.. it is sometimes never good enough for the client. Every retailer, financial institution down to a grocery store, everywhere has policies and procedures. And getting angry and swearing at a customer service rep is never going to help a situation.. They are there to HELP you! And while you continue to demand things that are most likely unreasonable and swear and yell at that customer service rep.. Do you really think that rep is smiling about taking your garbage phone call? Do you really think that taking it out on your rep is really going to get you the solution you wanted? No... and most likely you probably blew the situation out of proportion. Your product came damaged? Maybe you should remember that when purchasing something there are possibilities of damages.. No one set out to damage your product just to make your day miserable.
I can't say for sure but in my opinion I'm sure the reps at The Brick are grateful that you have no intention of "darkening their doorstep again"

While reading this comment I could not help but wonder if you used this sort of language and CAPS LOCK in a complaints blog on the internet, in what sort of manner were you talking to the person that works in Customer service at the Brick? As a person who works in Customer Service I've been called every bad name under the sun by people who dont always get what they want. The only reason the person on the other end of the phone would use such attitude towards you is if you were being rude to them, remember that you need to give respect to get it in return. Also I've noticed that in this entire rant of yours you are completely innocent which is hardly ever the case. It was your lack of respect and patience that got you the treatment that you are so opinionated on.

I bought some furniture from the brick 3 months ago. The sales staff told me the sofa would get delivered and then the kitchen table and chairs in 2 weeks once they got it. I asked if there was only going to be the one delivery charge which is the reason I bought everything from the one store. He told me it would.

Now three months later and I still have not received my kitchen tables and chairs. I asked for a refund of the delivery charge because the strore did not hold up it's promise to deliver everything to me. The company will not give me a refund on the delivery charge because they said they already delivered the one product.

Now I have to go pay another company again to deliver a product.

I'll just let you know a little bit about how these companies work. In order to get any of the products you order you need to put full money down. Not a portion. Store managers do not like to bring items down from the distribution center on partial payments.

Back in the day they used to not charge the stores for shipped product until the customer payed for it. Unfortunately due to so many people giving the stores the run around (ordering then cancelling) the cost of shipping it there and back and there and back just got a little rediculous and found it wasn't worth it for dishonest or indecisive customers.

So to put it simply they don't ship items not payed in full in fear that you will cancel. They have to eat the cost of that(in this case) moffat dryer if it got shipped then cancelled. And I'm not saying you would do that..but many people in the past have done this to these companies and essentially screwed them over(it's the same reason most places don't take checks anymore). It's just not good buisness so they stopped doing it. And this is the exact reason why the "restocking" fee came in to play as well. It was put out there for customers who give these stores the run around.

As for your invoice number as much as I would like to help you I have no access to that invoice. Only management has that. And realistically your best bet is to go to the original store that you purchased it from. However I will copy it down and see if there's anything I can swing from my end of things.

i bought and Lg plasma as well and mine has been working just fine. it depends how well you care for it i guess.

Step back from your anger. You know full well you only have yourself to blame. Learn something from this, ask questions and inform yourself about your purchases and do not panic purchase.

Never had a problem with this location and have made several purchases.

We purchased a sectional back in July and have been battling these things ever since. Never had a bed bug problem before this couch arrived.

We purchased a 1800 sectional in July and have had bed bugs ever since, we've tried to eradicate them numerous times but to no avail. Never had a bed bug problem before the couch arrived.

Correct.. we have same problem

We moved into a new place 8 months ago that had been steam cleaned and had no furniture of our own, so we bought everything from the Brick: a pretty expensive queen mattress and headboard, bed frame (mistake getting the full upholstry one the floor person recommended), a couch, and a dining room table. Not long after, my girlfriend started getting swollen areas on her body that were really nasty and I thought they might be dust mites or something, but it kept happening over the course of a month and a half. Every time I lifted the mattresses I saw nothing, but then after she got bitten in two different sections of her body at once, I decided to pull the whole bed with headboard away from the wall. On the back of the headboard are two large strips of velcro that are covering the headboard legs and hiding where the screws are and I noticed some weird, rust colored things in between the velcro seam in two different places so decided to get myself a good lights and start peeling that off. As I did it, one by one, the bedbugs started falling out which I immedately crushed between my fingers. They were mainly pretty big ones, almost adult size or adult size, and around 20 bugs in total. I had an infestation after just 2 months of moving into a new place with new furniture? Mind you, I know I can't prove that it is the stuff I got from the Brick (almost nobody can), and there are other possibilities such as: we happened to pick up a female bed bug at a movie theatre or restaurant; the apartment already had bed bugs inside (which the management denied of course), or they came from other apartments within the building.

I BOUGHT A 3 PIECESOFA SET AT THE BRICK N HAS IT WAS DELIVERED TO MY HOME I NOTICE THAT I STARTED SEEING BED BUG ( NOT KNOWING WHAT IT WAS), AT FIRST I DIDN'T KNOW WHERE IT WAS COMINF FROM AND ONE DAY I GOT TIRED OF DEM N ONE MIND SAID LOOK UNDER THE SOFA, DOING DO THERE WAS PURE NEST A ABOUT A 50BRD BUG LIVING ON THE INSIDE OF THE SOFA, MARKED THAT I ONLY HAD THE SOFA FOR THREE MONTHS B I BOUGHT THE SOFA FOR FOUR MONTHS AGO I HAD TO WAIT TWO MONTHS FOT THE SMALLEST ONE BUT HE FIRST TWO WAS DELIVERED ON TIME. I CAAL THE CUSTOMER SERVICE LINE AND THE BRICK TOLD ME THERE IS NOTHING THEY CAN DO ABOUT THIS ( MARLED THAT I BOUGHT A 5 YEAR WARRENTY WITH THIS SOFA SET . I AM NEVER PURCHASEING NOTING AT THE BRICK EVER AGAIN THEY HAVE GOOD PRICISES BUT POOR CUSTOMER RESULT N THE WARRENTY THEY HAVE IS PUR ###, I WOULD NOT RECCOMEND NO ONE TO THE BRICK!1

i wonder if thats how i got the bed bugs i had for 6 months cause i got a bunk bed from them just before the summer of last year and shorty after that i sew bugs crawling all over the floor was not sure what they where my kids and i had bites and we lost so much stuff cause of this problem it took 6 month to get rid of the bed bugs and i was told no one had it around me and we do not travel and sleep in hotels ...and its not cause one is dirty cause i am very clean now i need new furniture and not sure what place is safe so i do not get them again ...i have been hear for 7 years and never had any problem with any kind of bugs until i got the bunk beds from united furniture warehouse but it is the same store the brick is united furniture ...

Last Monday, I went to the brick store and complained again. Now, they agreed to return everything including the bed which is sold as "AS IS".

Judging by your spelling, those bedbugs were there before you got your furniture!

I brought a bed frame as "AS IS", and a mattress set as brand new 2 weeks ago in Brick, and it was delivered 1 week ago . My husband and I started getting welts. We though it was allergy first, since we never saw bed bugs before. After seeing a doctor we know it might be the bed bug, but we still not sure. So we dis-install our bed, and we saw a lot of white little things in the screw hole. (it was bed bug eggs, I knew it after). I don't know what was it, but I want to get rid of it. When I trying to do so, a bed bug comes out. I am sure it is from Brick. But they deny everything.

There is kind a professional who deal with this kind of calls. She knows how to answer your each single question and very fast. So I think they might have a lot of complaint about this. I told her I saw a bedbug nest inside of the bed frame. but she still replies "I know, I know, I am sure it is not bricks, it might be your apartment, you should contact to you landlord." Now my question is how can you be so sure, you showroom is also rented?

I lived in this apartment for half year already, did not have this problem or heard this problem before, and no one in our floor moved in or moved out.

Maybe it wasn't infested in the showroom, maybe it was infested in delivery.

I have a bi-cast leather sofa that is doing the same thing.. not from brick though. I'm quite pissed because it cost $4000. and bi-cast is not a finish, and just because something contains leather doesn't make it leather. A bowl of Lucky charms can be served with organic milk... doesn't make my breakfast organic... Bi-cast basically glues a thin piece of leather onto a cheaper material, and thats why it eventually peels. I'm in the process of trying to deal with this. In UK and New Zealand, and many other countries it is illegal to call Bi-cast Leather " leather" .

The so called "Customer Service" is a stall means nothing .. once they have you $$$ they just brush you off...Can not reach a Director @ the head oiffice...they kick the comp[laint bach to Kirkland...No satisfaction... I feel my next move will be Small Claims Court...I wiil post PHOTOS next post.

GG

We bought a Sofa/Loveseat set from Brick.. the saleperson advised us this was LEATHER ...it peeled, cracked and tore in the first year...I complained in person to the store Manager in Kirkland Qc... the treatment I got was pathetic ...A "DONT CARE ATTIDUDE"... They will never see me... my family or friends again...Your "Rebutal" is B/S as the base is a SPLIT that could be the second or third split the fibres are very tender and the bonding cracks... IMO thesales peeople, ads MISREPRESENT the product...

Gordon Gellis

Actually to correct you all! Bi-cast is merely a finish that can be put on leather, bonded leather and vynl.
That particular sectional is a bonded bi-cast leather sofa. The statement geniune leather is correct. Geniune leather means it is made with leather. simple! It can be pig, cow, horse, sheep, and any other farm animal you wish to think of. Bonded leather are smaller cuts of leather which have been bonded together to form larger pieces of leather. Most leather is man made, treated if you will. Bonded leather is an inexpensive way of providing a reasonable quality sheet of leather.
So really if they had said 'Geniune leather" that is fairly accurate. It is usually quite resistant to cracking, splitting and definitely easy to clean. Sofas, wether leather, bonded leather, bicast, generally don't rip with in a week or two of ownership, I am sure "Ms. Grant' had her reasons for not offering to accept responsibility for a sofa ripping that soon into ownership. Sofas generally don't rip unless there has been some form of mistreatment.

omg the above response is the same as we've received at the Brick here, rude and calling us liars.

Yeah everyone wants to cut their sofa just to put out Brick employees. We are getting our 3rd replacement pc to our bicast sectional from the Brick and they are claiming they won't honour the extended warranty any longer that we purchased.
They are spider cracking in sections, not cut btw.
They are obvious defects and/or deficiencies in quality with no misuseage of my sofa, I sit on it that's it.

Do NoT BUY FROM THE BRICK! - Head office pushes this crappy service back to store level.

I won't ever again, and shouldn't have gotten our latest tv at futureshop having prob with it too. Small prob but same crappy condecending service makes it bigger. We waited 3 weeks for a sat. box. They called when it came in, sold it on us, lied their [censored] off again when we showed up saying they never called...told my wife it's not possible to forward a phone message of their employee asking us to come in and pick it up. The girl up front told us it was sold on the way in. Again it wouldn't be a big deal if the manager didn't continue to lie to us and take such a condecending tone.

It obviously starts at the top and rubs all the way down even to former employees :P

First of all, I own the Zennah Sectional myself and it has been 3 years with absolutely no problems and it is in as good condition as the day I purchased it. Second of all, rips in sofa's made of fairly tough fabric (Bicast may not be leather but it is still stronger then other things such as microfobre) cuts don't just "happen". As a former employee of the Brick I have seen literally hundreds of products leave the store in perfectly good condition and all of a sudden be ripped when the customer has unwrapped it in thier home (these cuts are generally caused by them, and then blame it on the store). People consistently lie about the condition of thier product and exaggurate small scuffs and scrapes and call them "large cuts". A cut on a sofa doesnt just appear, it is usually caused due to pet scratches, knives, scissors etc, all of which ARENT covered under the warranty because it is negligence/misuse. People who claim to keep thier product in "perfect condition" and then when The Brick delivery drivers go to pick it up and it is stained, ripped, and burnt beyond repair.

The moral of the story is that don't blame the store you purchased your product from because cuts don't just appear out of nowhere. And if you feel you aren't gettig the help you deserve you need to remember that 95% of buyers, are liars.