The Brick’s earns a 2.3-star rating from 1348 reviews, showing that the majority of furniture shoppers are somewhat dissatisfied with their purchases.
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Replied
Unprofessional delivery service
In December of 2023 the two delivery men they sent to deliver my refrigerator were extremely rude and unprofessional, one of them even started cursing. Right from the beginning they were complaining about everything. They were supposed to wear masks but did not. They had no ramp set up from their truck and were about to roughly 'drop' the refrigerator onto the road but saw me watching and restrained themselves. They took the styrofoam cover off the fridge bottom and let it sit on the snow and dirty road. They were crude and disrespectful and would not give me a moment to inspect the appliance before signing the form. I did not feel safe letting these two delivery men into my home so I had them leave my appliance on the doorstep, which meant I had to annoyingly drag it in and install it myself. Considering we paid for the delivery and were treated poorly, I will never buy from The Brick again. This was a really bad experience.
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This complaint has been resolved automatically due to user's inactivity.
Replied
Extended warranty
I had purchased extended warrant which had expire in July. I was initially told when purchasing the warranty that it does not expire. Anyways, While going into the store earlier this week it was also explained to me they were running a promotion until December 31st to honor said expired warranty... While going into the store Monday I had purchased new...
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Replied
Beautyrest bed
I went into the store (huntclub, Ottawa) to buy a bed for my 94 year old father. I looked at beauty rest mattress and box spring. I mentioned I had concerns about the height as my father is elderly. The sales person told me that they had a 5 inch box spring which she would show me. The height was acceptable. I was going to buy the box spring, mattress and...
Read full review of The BrickExtended warranty
We purchased extended warranty for our Fridge, and it took 20 days to repair it finally. Few things to note regarding this complaint: From initial call to actually having someone inspection the Fridge 7 Days. We had no Fridge for 10 Days, and only got a loaner post BBB complaint and few escalations through Head Office. The local store offered a Beer...
Read full review of The BrickSofa
I purchased a sofa and received it in November 2022. By October 2023 the fabric was pilling. I have had other fabric sofas and chairs in the past and this has never happened. I called the store today and spoke to a rep and manager in customer service and was told that there was nothing that could be done about this as far as a return or exchange. It was recommended that I use a fabric shaver.
I am very disappointed in the quality of the sofa I purchased and unless the sofa can be exchanged or returned I will not shop at the Brick in the future.
Desired outcome: Return or exchange
Roaches in a bed I purchased
My husband and I bought few thing from the brick Niagara Falls one of the items was a bed when opening the package two roaches Crowley out of the boxes now I’m wondering if there were more roache in other boxes that I missed I contacted the brick Niagara Falls to let them know 3 days ago and no one has reached out wich shows the don’t care about the issue...
Read full review of The BrickSofa Bed
About two months ago, I bought bed sofa from your company, and after the purchase, I noticed that there was a nail under the furniture, which caused the fabric to tear when the bed was opened. Two months still no action has been taken. Considering that this defect is due to the structure of the furniture itself and the place of tear is exactly in the middle of the bed and if it is repaired it will not look good, I would like to change the furniture as soon as possible. The first time, the technician wrote that we should wait for a new part, but after 3 weeks, they said that the new part will not arrive, and the technician came again and said that he can only remove the nail. Please agree with the complete replacement of the sofa part.
Dishwasher, washer and dryer
I decided to purchase all appliances from the brick when brick said they will price match the competitors price. Since it was same price, I decided to go with thebrick store as I thought they have a better customer service and good reputation. I certainly repent that. Here is my ordeal 1> I was promised washer, dryer installation with the purchase ...
Read full review of The BrickYour delivery truck knocked down and broke my mailbox
I bought a mattress from the Richmond Hill, Ontario L4B 4M6 store on Dec 23, 2023 and the item was delivered to me on Dec 25 around 11am. When your delivery team tried to backup the truck on the driveway, they knocked down my metal mailbox and damaged it. Now the mailbox is fallen off from its base. (video clips attached). I want to know how Brick is going to fix it for me!
The inovice number is 1123347TARM
Desired outcome: All I want is someone to fix it. if not, get a replacement for me.
After few emails chasing them, the brick finally called me after more than 2 weeks since I filed the complaint. Someone called me to ask me to submit two quotes for the replacement, which was already a week ago. Nothing happens still and no update and don't even know whether they have recevied the quotes. Really unprofessioal. they are quick to sell you stuff but really not care about the after sales service. The frontline staff is good and nice and helpful, but not the support teams so far
Replied
Doesnt honour online prices - galanz 16 cu. Ft. French-door refrigerator - glr16fs2m08
Will never shop at the Brick! I need a fridge, I dont have a lot of money so I went online and ordered the items from lowest to highest. I found a fridge listed for . It was just my luck I happened on the listing. I added it to the cart scheduled preferred delivery date and completed the transaction. A few days later I get a call from the manager that they...
Replied
Promised delivery
We purchased two chairs and a loveseat Sept. 25, 2023 from The Brick in Kanata, Ontario. Salesman said chairs were in stock and were delivered that week. He said the loveseat was not available for delivery till mid November 2023. We said that was fine. November 13th I called them only to find out our loveseat has shipped but not expected till December 21st...
Read full review of The BrickSofa warranty not being honoured
I purchased the Randall 3-piece sofa a few years ago, and within a year, one of the seams started coming apart. I contacted The Brick and after several months wait, somebody came to my home and evaluated the sofa. Then I heard from The Brick telling me I could order a replacement sofa since I had originally purchased the 5 year warranty. That was in January...
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Replied
Purchase of Power Reclining chair
To The Brick Compalints Dept., We purchased 2 power lift recliners from the Brick on Nov.22,2022. My wife's recliner has had no issues with hers. Mind on the other hand has had a power switch replaced, wood in left arm and side has been replaced, the springs underneath have broken twice. I also mentioned to the manager of the store. How many times do they...
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Replied
Extended warranty / protection
I bought this sofa on October 14, 2021. The salesperson Vineet forcefully made me buy the extended warranty even though I did not want to buy it. He saw my infant kids and kept shoving the warranty down my throat. His reasoning was I have toddlers and a baby an this would protect me in case of stains due to drawing / paintning / colouring on the sofa. I ended up paying $569.99 + tax for the warranty that I did not want. So fast forward, there are painit stains on the sofa due to my kids. I file a warranty / protection claim. Guess what happens? The Brick denies my claim stating willful abuse, neglect /misuse. So basically, the Brick is refusing my claim for the exact reason they sold me the extended warranty would protect me from. I feel robbed/ taken advantage of. You should not be shoving down the warranty on customers when you don't have any intention to honor it. I need someone to help me resolve this issue.
Claimed loss: $5,221.72
Desired outcome: They honour the warranty / extended protection plan. They fix the issue / replace the sofa.
This complaint has been resolved automatically due to user's inactivity.
the delivery of the fridge i paid for.
I bought and paid for a fridge back in sept. 11th. I was supposed to receive the fridge by sept. 30th. I\ve received phone calls to see if i'd be home for the delivery, no delivery was ever made. I've had to cancel 3- doctors appointments so far just to waite for the fridge. I received a phone call saturday oct-28th that i couldn't understand but they also e-mailed me saying that the fridge was in missasaga ontario and that i'd have to hire gardwine to pick it up at my expence. When i was billed for the fridge i paid 149.95 plus pst and gst for delivery. All delivery charges are paid for. I told them for the 3rd. Time to just refund me the money i paid out and keep the fridge. Now tomorrow i've got a doctors appointment that i can't miss regardless what the outcome is. The brick has delivered other items to my house before i don't know why i'm getting such a runaround this time. Just give me my money back and i'll never do buisness with the brick again. Hugh
Desired outcome: I WANT MY MONEY BACK SO THAT I CAN GO TO A RELIABLE STORE AND BUY A FRIDGE THAT WILL BE DELIVERED WITHOUT A PILE OF [censored]
Samsung cooktop Model NZ30K6330RG
We purchased 5 new kitchen appliances late December 2001 delivery. Aprox. cost $9,000.00 including extended Warrenty. Our electric cook top knobs to turn the stove on and off started slipping in June this year. We now have 4 broken knobs and at this point we can only use one burner. All of the knobs have cracked and split inside, all being plastic. We went...
Read full review of The BrickWarranty
We purchased a ton of stuff for our new house in 2018. Got the 5 year extended warranty, it’s been 5 years so when I called in april I was told we had a certain amount we had to spend by october 31. So we went in last friday october 20, and used the credit towards a new kitchen table … I paid the difference of $14.52. They are now trying to tell me that we...
Read full review of The BrickBrand new washer
I purchased a brand new washing machine Oct 5,2023. Washer was delivered with a painful 2 days of rescheduling and loss of 2 days of work. No explanation and no accountability. Once the washer was delivered The first cycle was ran. The dryer was stacked on top and was thrown off after the washer shook violently. The dryers wires were ripped out of the...
Read full review of The BrickWarranty credit not given
I made a purchase for a couch with the Brick in 2021 as well as paying an addtional cost for their warranty. In August 2022 I had submitted a claim as per their policy which the warranty suggests it would cover normal stains on the couch to clean. After submitting the claim they refused to come clean it - After not being satisfied and having to then pay for...
Read full review of The BrickYesterday washer installation for my house flooded
Yesterday at 1.30 pm I got my new washer and dryer installed, (Samsung compact set). I turned on the washer stayed around for 30 minutes then I went outside when I came back I. The house was flooded. I started drying the floor as quick as possible water with towels and blankets. The fire and smoke detector in my basement/storage was on so I vent down and...
Read full review of The BrickThe Brick Reviews 0
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The Brick Contacts
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The Brick phone numbers+1 (780) 930-6000+1 (780) 930-6000Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 1 1 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number100%Confidence scoreCorporate Office
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The Brick emailssocial@thebrick.com100%Confidence score: 100%Supportcustomerexperience@thebrick.com100%Confidence score: 100%Supportsupport@thebrickcustomerexperience.zendesk.com100%Confidence score: 100%Support
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The Brick address16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 19, 2025 - View all The Brick contacts
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