The Brick
Reviews and Complaints

Order number 082733AJVRS
ALLISON AND STEVE
Washer was delivered 2 weeks after ordering
Washer delivered yesterday
Even the brick new we had no working machines
Anyway apparently the dryer is cheaper in the flyer this week
We would like a rebate or refund
The sales person was very nice but not very knowledgeable of the product
We would like to have had light inside dryer but nothing
Please advise us what we need to do next

The customer care are so rude and I had a worst experience with brick after you buy something they don’t care about you . I bought queen bed , sofa and love seat from there on aug 3 in the delivery date 29 aug they delivered only bed and didn’t inform me about sofa and love seat after that when I went to store they told me it’s out of stock then why I put 30% advance money there to hold these stuff . And bed frame bar is not perfect size so my bed still not fixed customer care said it should be like that I paid them aug 3 and still I am not using my furniture they are working in bit of pieces I wish they have 0 star so I can go with that

The mattress base for the Black Hotel 2 mattress is larger than the mattress. It looks terrible and I want to return it. I have been informed by the sales person that since I opened the box, I cannot return it.

How would I know that the mattress doesn’t fit properly?

I was not informed of any return policy.

There is not anything describing the return policy on the invoice.

I did not see any return policy displayed in the store.

Sales order #08313AQCIFG

Purchased Aug 31 /2023

[protected]@shaw.ca

We bought a Echo Dining table and chairs and bench and they told us that they would make deliver of it in Aug 19 and the rest will be at Aug 24. We told them We want them all at once on 8/24. Today we were expecting the order to arrive, but we were surprised that it was not in the store. The employee Ana told us that it is possible, but not sure, that the order will arrive next week. We paid the full amount on 14/8 and we still can't find a place to sit at the meal. This is not professional in dealing, and they did not tell us when buying that it could be delayed, and there is no sure delivery time.

On July 13, 2023, my daughter Morgan Badger bought a NINA GRY SOFA from The Brick in Cold Lake, Alberta.

The delivery charge of $89.95 is included in the receipt# 071339EYZCH. We agreed on the delivery date of August 9, 2023,

Morgan left for work yesterday for 12 days. I have to go to work tomorrow morning for 7 days.

I am her mother, Andrea Badger, and I have been waiting all day. The tracking webpage does not work. I've called The Brick in Cold Lake twice today and they assure me that the couch will be delivered today. I've called the store at 10:32 AM and 3:39 PM.

I cannot miss work to wait for it another day.

I'm extremely impatient. It is now 4;45 PM and still no delivery truck in site.

If we miss the delivery, I expect a full refund of the item and we will try Furniture Galaxy in Cold Lake the next time we are able to purchase another item.

I just called The Brick in Cold Lake at 4:57 PM and was told they are just loading the truck now. The is ridiculous.

Dear Customer Service Team at The Brick,

I hope this email finds you well. My name is Chris Burton, and I am writing to express my deep disappointment and frustration regarding a sectional sofa that my family purchased from The Brick in September 2022.

At the time of purchase, we were delighted with the product and believed that we had made a wise investment in a high-quality piece of furniture. However, barely a year has passed since we bought it, and we are already experiencing significant issues with the sofa's durability and craftsmanship.

The primary concern we have is with the stitching on the sectional sofa, which is coming apart in multiple areas. It has been disheartening to see such signs of wear and tear in such a short period, especially considering that we have taken great care of the sofa and have not engaged in any rough usage. As a result, the once visually appealing and comfortable sofa has now become an eyesore and uncomfortable to sit on, affecting our overall living room experience.

Given that The Brick is renowned for providing quality furniture and excellent customer service, I am confident that this issue will be addressed with the utmost professionalism and fairness. I kindly request that you take the following actions to resolve this matter promptly:

Inspection: I urge you to send a qualified technician or representative to inspect the sectional sofa thoroughly. This will help to determine the extent of the damage and ascertain whether it was due to a manufacturing defect or any other reason.

Warranty Coverage: If the inspection reveals that the issue is a result of a manufacturing defect, I expect the sofa to be covered under the warranty provided by The Brick. As per my knowledge, the warranty covers defects in materials and workmanship for a reasonable period.

Repair or Replacement: If the problem is found to be a result of a manufacturing defect, I request that you either arrange for the sofa's repair or provide us with a replacement that is of the same quality or better.

Compensation for Inconvenience: Considering the inconvenience caused to my family due to this sofa's defects, I hope that you will provide some form of compensation as a goodwill gesture.

I have attached a copy of the purchase receipt and pictures of the affected areas for your reference. Your prompt attention to this matter would be greatly appreciated. Please reply to this email or contact me at [protected] to discuss the next steps and arrange for an inspection.

I trust that The Brick values its customers and their satisfaction, and I am hopeful that we can resolve this issue amicably and restore our faith in your brand. I am willing to cooperate fully to reach a satisfactory resolution.

Looking forward to hearing from you soon.

Sincerely,

Chris Burton