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2.3 7 Reviews 1338 Complaints
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The Brick Complaints 1338

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2:28 pm EDT
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The Brick Returns and refunds

Order placed September for delivery on October 4th. It was explicitly stated that we would be out of the country until the third and expected the delivery on the 4th at any time. On the third, we received a phone call saying they could not deliver the product because we didn't call to confirm two days beforehand. The earliest they could deliver would be the 6th. On the 6the they delivered a broke product and when we called to return or exchange it they told us to wait 3 more days for them to pick it up and further for them to replace it. When we told them that was unacceptable, they hung up on us. Twice. Finally we requested a full refund for the still sealed bed and bed frame(with one box opened but nothing removed) for the horrible service we received, the broken product we received, and the rude words from the store manager.

They then refused to refund us in full.

Desired outcome: A full refund, and for them to pick up their products from our residence. An apology would be nice as well, as we have been sleeping on the floor for a week now.

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12:20 pm EDT
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We purchased furniture- sofa and mattress from the Brick on the 29th of September. We called to complain about the mattress on 5th of October to return the mattress. They told us that we cannot return anything we already purchased. We were told we must wait till after 21days to be able to exchange. We cannot wait for 21 days because the mattress is not...

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5:05 pm EDT
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Worst place to buy furniture! We purchased a sectional sofa last year from the brick on st. James for several thousand dollars. Made in canada and seemed super comfortable and well built, this was finally the couch we had been looking for! One year later we now realize how badly ripped off we were! We cannot even sit on the large section anymore as the...

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2:40 pm EDT
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I purchased a refrigerator on September 19th, it was the display model on the sales floor. I had to leave it unplugged for 24 hours due to it being on its side on the way home. Once we plugged it in it continued to make a chiming noise. I was unsure of why this was happening so I contacted the manufacturer. I was told it was the sensor going off due to the...

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2:11 pm EDT
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The Brick Washer and dryer

Order number 082733AJVRS
ALLISON AND STEVE
Washer was delivered 2 weeks after ordering
Washer delivered yesterday
Even the brick new we had no working machines
Anyway apparently the dryer is cheaper in the flyer this week
We would like a rebate or refund
The sales person was very nice but not very knowledgeable of the product
We would like to have had light inside dryer but nothing
Please advise us what we need to do next

Desired outcome: Like to have a reasonable response

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7:31 pm EDT
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I moved into my newly built condo furnished with brand new appliances supplied by the Brick on August 16, 2022 and was given an opportunity to purchase a 4 year extended warranty for approximately $1000.00 covering all my major household appliances which I paid. Fast forward to Sept 13, 2023 (day before my birthday) my Samsung Model#NY63T87S fan i...

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12:59 pm EDT
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I bought a Hugo couch with extended warranty (https://www.thebrick.com/products/hugo-genuine-leather-power-reclining-sofa-brown), after 4 years the leather was faded to a light color on the seats. We filed a claim on the warranty, the repairman came over and ordered the leather for the seats, few months later he came over to install them and said he...

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7:42 am EDT
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I am terribly angry and upset with the Brick St. Catharines ON 275 Fourth Ave. I attended the Brick Tent sale Friday September 1st. I purchased a mattress for my daughter. We did not take it home that day as we didn't have a way to take it home and it was for my daughters new room in Toronto. I called The Brick Tuesday September 5th to arrange to have the...

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6:56 pm EDT
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This is chris newman and I am full deaf. I want to let you know that I am not happy with the brick's response and service. I bought fridge for $595 it come with 1 year mafuctaer warranty. The brick salesperson offer me (that person is try fishing me and my wife to buy extended warranty for 4 years) and that saleperson is scammed me to buy your warranty...

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6:28 pm EDT
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I bought a couch from the Missisauga store and the sales person didn’t supply any information about the policies in place. A few days later I called to return/ exchange the couch and I’m told I can’t.. they said I was only given 48hours to call in for damages.. thought the couch on Friday and Monday was Labour day.. went into the store on Tuesday and wa...

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5:03 pm EDT
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I purchased a KitchenAid fridge from your Park Royal, West Vancouver location in February 25, 2020 with warranty understanding that the fridge would be under warranty for 4 years and in that 4 years, repairs or replacement of fridge would be covered. In April of this year we had to make a calm with King & State and unfortunately after 5 technician vi call...

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5:12 pm EDT
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I have been dealing with issues on my Maytag Washing Machine about 3 years, and it’s still not fixed. I have a large folder of emails also phone calls to The Brick’s Head Office, Trans Global and King @State Insurance, to no avail. All three companies just keep passing the buck. Why The Brick keeps dealing with this insurance company is beyond me, they...

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3:05 am EDT
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The Brick Sofa and queen bed

The customer care are so rude and I had a worst experience with brick after you buy something they don’t care about you . I bought queen bed , sofa and love seat from there on aug 3 in the delivery date 29 aug they delivered only bed and didn’t inform me about sofa and love seat after that when I went to store they told me it’s out of stock then why I put 30% advance money there to hold these stuff . And bed frame bar is not perfect size so my bed still not fixed customer care said it should be like that I paid them aug 3 and still I am not using my furniture they are working in bit of pieces I wish they have 0 star so I can go with that

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4:21 pm EDT
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Customer service is very very bad and the sales manager is supporting this bad service. Everyone went for lunch and left the floor without any attendance. We were waiting for almost 40 min begging someone to help. Sales manager said: “you need to wait and this what we can offer”. No one care even the sales manager his name is Guru, does not care and did...

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2:21 pm EDT

The Brick Item code brezbbqn queen platform base

The mattress base for the Black Hotel 2 mattress is larger than the mattress. It looks terrible and I want to return it. I have been informed by the sales person that since I opened the box, I cannot return it.

How would I know that the mattress doesn’t fit properly?

I was not informed of any return policy.

There is not anything describing the return policy on the invoice.

I did not see any return policy displayed in the store.

Sales order #08313AQCIFG

Purchased Aug 31 /2023

[protected]@shaw.ca

Desired outcome: I would like to return the base.

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1:50 pm EDT
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We bought our 4 Elijah Swivel Counter-Height Stool in Taupe color at Mississauga North Branch, ON, Canada on August 9, 2023. Sabrina, the salesperson fooled us as she said the Taupe stool is in faux-leather. The two stools were delivered on August 18th and we were surprised that the stools are in Linen-fabric. We called that day that we want to exchange it...

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12:14 pm EDT
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The Brick Echo Dining table with chairs and bench

We bought a Echo Dining table and chairs and bench and they told us that they would make deliver of it in Aug 19 and the rest will be at Aug 24. We told them We want them all at once on 8/24. Today we were expecting the order to arrive, but we were surprised that it was not in the store. The employee Ana told us that it is possible, but not sure, that the order will arrive next week. We paid the full amount on 14/8 and we still can't find a place to sit at the meal. This is not professional in dealing, and they did not tell us when buying that it could be delayed, and there is no sure delivery time.

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2:27 pm EDT
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When i sat in this sofa in the showroom it was comfortable but when i ordered it and had it in my home it is very uncomfortable. No one has sat on it except me for a few times and its so uncomfortable i cannot sit or lay down on it. I tried calling and calling the store but their phone service is horrible and it took weeks til i reach someone who finally...

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4:47 pm EDT
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We have gone to the store where we purchased it from at 192 Chain Lake Drive in Halifax, NS and they refused to do anything about it. Disgusting that they are turning us away. I have reported them to NS Consumer Protection and will continue to let people know through social media the terrible service we have received and are now out over $700. which i...

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10:18 pm EDT
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Hi, My name is Kashmir Singh Pannu regarding refund of fridge. My refund is not done in full. I have already, Lodge a complaints with the store, Anita Edward, Mark Maxwells, [protected]@thebrick.com and reminders are sent but no one bother about my complaint. Ms. Anita Edward state file a complaint where do you want to? Earlier I was supplied a fridge with...

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1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions you had with The Brick, the nature of the issue, and any steps you took to resolve it, including interactions with the company's customer service. Describe how the issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from The Brick, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, make sure to regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from The Brick or from other users who have had similar experiences.

Overview of The Brick complaint handling

The Brick reviews first appeared on Complaints Board on Aug 15, 2006. The latest review Customer service and incorrect product was posted on Dec 6, 2024. The latest complaint Customer service and incorrect product was resolved on Dec 06, 2024. The Brick has an average consumer rating of 2 stars from 1345 reviews. The Brick has resolved 420 complaints.
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  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
    +1 (780) 930-6000
    Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number
    Corporate Office
  3. The Brick emails
  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
  5. The Brick social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all The Brick contacts

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