The Brick review: Unsatisfactory/unrepairable furniture received

Furniture purchased December 2023 with full warranty and received January 4,2024 in unsatisfactory condition. Contacted The Brick January 5, 2024, and a furniture repairman indicated it was a manufacturer issues and was unrepairable on January 30, 2024, that was sent out by The Brick.

Offered a second set February 14, 2024, after speaking directly with store manager, delivered April 3, 2024, in the same if not worse condition. Spoke with Manager within 24 hours of delivery and was told to wait the 72 hours again to see if the creases softened (stretched leather) then requesting a full refund for purchase including extend furniture warrant, rather was offered on April 3:

• $1100 In store credit to keep as is.

• Full value reselection to a different set with better pricing.

As a consumer we were never informed of The Brick returned policy verbally at the time of purchase or was it included in the paperwork at the time of purchase, in fact the salesperson completed a French invoice. I had to looked up The Brick return policy after 2 unsatisfactory furniture deliveries and disagree for The Brick refund policy does not stand for it was not the consumer who opened the packaging rather that of your own workers which makes it null and void.

Then on April 12, 2024, I received an email “We won't be able to offer you a full cash refund back to your card. In case you want to return them, the best we can do is an In-store Credit valid for 1 year with 20% restocking fees being deducted for the stuff delivered twice to you.” Now this is extremely opposite of what was offered April 3!

How is this the consumers issue, being offered an in-store credit to keep your sales up now having to pay a 20% restocking fee to which a 80 year old couple have to deliver is also unsatisfactory! This is not a way to keep consumers rather to deter them allowing them to share an irreputable story of The Brick!

We look forward to a positive outcome by receiving a full refund including warranty purchased to which the damaged furniture can be picked up at The Brick cost and you can then deal with the manufacturer who is the issue not the consumer!