The Brick review: Kitchenaid fridge warranty with king & state, trans global and whirlpool

I purchased a KitchenAid fridge from your Park Royal, West Vancouver location in February 25, 2020 with warranty understanding that the fridge would be under warranty for 4 years and in that 4 years, repairs or replacement of fridge would be covered. In April of this year we had to make a calm with King & State and unfortunately after 5 technician vi calls from April to September 6 the fridge still does not work and we've been inconvenienced now for 5 months and kept being told that that fridge would not be replaced until 3 service calls were completed. King & State final solution today (Sept 6, 2023) was to give me a Brick store credit of $2582.37 which will not cover the cost to replace the fridge which I paid $5135.69. Also we submitted a food spoilage claim July 5 and contacted them 3 times to see where our claim was sitting and still no one has contacted us for the lose of food valuing $469. It disappointing when I made several purchases at your stores over the years and this is the end result of a depreciated fridge credit to your store.

I would be happy to discuss this matter further by phone so that we can come up with a mutual agreement on the replace of our KitchenAid fridge. I can be reach at [protected]. My understanding in King & State will be sending the credit to Park Royal store in the next 1 to 2 business days and I must use it in 30 days so we hope to resolve this issue soon. Please note we will be out of the country Sept 19 to Oct 7 and unable to be reach by phone but can be reach at babin.[protected]@telus.net - thank you.

Purchase Invoice for KitchenAid fridge is 022502DWRRA

Serial number of fridge is K933300611 and model #02252DWRRA