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I have been dealing with issues on my Maytag Washing Machine about 3 years, and it’s still not fixed.
I have a large folder of emails also phone calls to The Brick’s Head Office, Trans Global and King @State Insurance, to no avail.
All three companies just keep passing the buck.
Why The Brick keeps dealing with this insurance company is beyond me, they will find every way not to pay up. The extended warranty was a joke.
The Technician came out about 6 times and eventually rebuilt the motor and it still doesn’t work. I heard him tell his boss, if it doesn’t work this time it is toast.
The insurance company said it had run out of warranty and could not send out another Technician. I could not get her to understand or she didn’t want to that when the first issue was reported it was still under warranty. I think it is only common sense that it’s not the customers fault if the item breaks down and the repair man doesn’t fix it in the warranties time.
I just wish I had read the reviews on all 3 of these companies.
Please stay well clear on extended warranties The Brick tries to sell you on appliances, this an awful Insurance Company.
I have now had to go and buy a new washing machine, and it’s not from the Brick, I have spent my last dollar with them and I am telling all I can about their service.
Brenda
Desired outcome: A reply from The Brick’s Head Office. I have been dealing with Deyna and have all the emails.
My washing machine started to go wrong about 3 years ago, it has been a real GONG SHOW. The same Technician has been out to repair it about 6 times and he has never been able to fix it.
I have a whole folder of emails to THE BRICK’S Head office, TRANSGLOBAL and KING & STATE WITH NO SUCCESS.
The woman at KING & STATE today said they could not send out a Technician as the warranty was out of date.
I explained to her when the first complaint went in and a Technician was sent out it wasn’t.
She then went on to say again, as if it was a favour, that my warranty had run out. I then had to repeat, the only reason he came out was because he had been unable to repair it the other 6 times he came.
The Technician eventually rebuilt the motor and it still didn’t work.
I heard him tell his boss that if it didn’t work this time it was shot. I have oil coming up the shaft onto my clothing.
This is a CROOKED INSURANCE COMPANY and will find anything it can not to pay.
PLEASE IF YOU BUY ANY APPLIANCES AND THEY SAY KING & STATE IS THE WARRANTY HOLDER, DONOT BUY THE EXTENDED WARRANTY.
JUST TO LET YOU KNOW MY MACHINE WAS BOUGHT AT THE BRICK KELOWNA.
I can’t understand how they can get away with this, as I said my claim went in before the warranty was finished.
I have now bought a new washing machine, and not from the BRICK.
BRENDA DAWSON
This complaint has been resolved automatically due to user's inactivity.
