About 4 years ago I bought a washer machine from Leon furniture with a 4 years extended warranty with king and state insurance. Then about January 2024 I had issues with my washer. I made a complaint on king and state warranty, then I never heard from them for about 4 months. I called them, the girls who answered said that they have technical issues with their system that’s why they don’t know if they answered to me or not! lol it’s strange, isn’t it?!
They scheduled an appointments with the technician, 1 time, 2nd time , 3rd time, 4th time and the 5th time. Every time they says needs to order a part. They replace all the parts of my machine, mostly then my machine still not working! Waaaouh ! How can happen this ?!
After all this harassment they decided to give me a credit of 400 ish . I said no the warranty state a replacement, they said be a I purchased a pro-ratted product! Then when I checked the booklet warranty and the receipt from Leon , I send an email to say that you are wrong I bought a non pro-rated product. Then they apologized and offered me a 849 dollars (the amount I bought it before taxes) and they asked me to call Leon to help me to purchase a new machine! Witch I did multiple time but Leon refuse to reduce the price of the machine that cost now with special price 1149 before taxes. The Leon ask me to call king and state insurance and this insurance ask me to call Leon, so going back and forth without any one’s help! And both of them ignoring me now. The king and state refuse even to pay the taxes. The booklet contract state that if 3 times without repair they order a replacement to the retailer! lol you kidding me! Not only they refuse to pay for taxes but also they gave 30 days expiration for the credit. It’s not mentioned this on the contract!
Recommendation: Never buy King and state warranty extension insurance is a Scam
