The Brick review: Failure to deliver item that was purchased. It was" Lost"

On Nov 29th I made a purchase of a dual recliner and a arm chair and automan from the Brick on Hunt Club in Ottawa. The recliner and arm chair were delivered but I did not receive the automan.

I let the driver know, I wrote on the delivery slip in multiple spots that I did not receive the automan. I also called in to speak with the department for deliveries to inform them. They said they would call me that evening or the next day. No call. On the Saturday I called the delivery number multiple times and the phone just rang with no answer. I then called the person that sold me the item to inform him. He said he would look into it and let me know. I made two trips in as I was not getting calls back to see what was happening with my automan. I let customer service know I was not happy.

Finally I received a call to say they investigated and it was lost and they could not find it.

The arm chair and automan were sold as a set and were on clearance. The clearance price for the arm chair was 389.00 and the automan was 100.00. I thought this was a great deal because it looked very expensive. Sure enough as I was completing the paperwork the sales clerk said the chair and automan were missed marked and the men were getting ready to raise the price.

He told them I had already purchased the set so the price stayed as marked. Great deal for me.

Strange that when it was time for delivery the automan did not come. it was "lost".

I have been trying to resolve this. I was told I could return the chair and get a r full refund or they could refund me the cost of the ottoman $100 plus $200 compensation.

I checked with another brick store and they said the chair normally cost 1279 the normal price and the automan's normal price is 749.

I other brick store I called to see if the automan was available in any other stores. They were very kind and helpful and they told me they do have the automan in Toronto, Hamilton, Kitchener and Missasauga and in Gatineau but none in the Ottawa area. I feel the Brick on Hunt Club in Ottawa should contact one of the stores that does have the automan and replace it at their expense as it was their error by loosing it. I will not be able to replace that automan for the price they are offering. That would be the best outcome for this issue.