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4 years ago, I bought a 5 year warranty for my sofa. Now it's broken and I wanted them to help me fix it. Due to an accident puncture and failed stitching or seam separation, and need to be fixed. They refused and said it under normal wear and tear. During the inspection, they took pictures that weren't part of the problem, and made up a false story. They said whatever the technician said was what it was. I even requested him to take some pictures of the problem on my sofa. He just ignore me and didn't care of the problem. I took a look at the picture they took on the computer, non of them were even partially part of the problem. The customer service employees were very rude to me, and didn't care about the customer opinion. Being a old customer who often recommended the Brick to other, being treated this way is outrageous. I can only hope someone can help me solve this problem.
Desired outcome: Repair/ fix the sofa
The complaint has been investigated and resolved to the customer's satisfaction.
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Wow!
Hi my name is Stacy.
The exact same situation happened to me. I’m ready to go further with this problem.
Couches aren’t cheep and when you purchase warranty, you expect to get warranty!
What store did you purchase your couches from.
If your up to it, we can do something together and blast them.
I’m pissed and honestly I don’t want them to get away with this.
I’ve been a customer of the brick for years and I’m beside myself by the way I was treated.
Let me know!
Hi Stacy,
Thanks for your response!
I bought this sofa from the Brick at 19 William Kitchen Road Please let me know if you have any ideas.