The Brick review: Warranty/replacement

On August 31, 2023 order #08134NEHMU/COLES10178 I bought over $9000 worth of furniture in which we paid $749.99 for 5 year furniture warranty. The furniture was delivered to my place in October as we were doing renovations. The Max 6 drawer has stains on it that we cannot remove because of the material and we are not sure where it came from. I went to The Brick in July 2024 and they said someone can come of Tuesday July 30, 2024 to inspect. On that day we had an emergency to attend to and nobody would be home that day. So I let the man know and he stated to take pictures and send it to him which I did that same day. He replied back to me in the evening that he submitted my claim to The Brick case file #[protected]. He stated that I should hear back from The Brick within 7 days. On Friday August 2, 2024 an incompetent lady called me stating they were not able to repair or replace my furniture due to wear and tear. We had the bedroom dresser just close to 10 months. We are hardly home as we travel for work. She offered me a $100 credit toward anything in the store. This is laughable because anytime we go into a Brick store its empty and I don't want anymore furniture and at least not from The brick. If it is not replaced or repaired then give me back my $749.99 that I paid for 5 year warranty. Because you don't deserve it because you can't fulfil your end the of agreement. This s a disgrace because after speaking to many people and reading comments and complaints online it appears that The Brick is all a scam to scam individuals out of their hard earned money