Menu
For Business Write a review File a complaint
The Coffin Company Customer Service Phone, Email, Contacts

The Coffin Company
Reviews and Complaints

www.coffincompany.co.uk

Learn how the rating is calculated

3.6 10 Reviews 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Coffin Company Reviews 12

ComplaintsBoard
Z
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Exceptional Service and Quality: A Perfect Send-Off for Our Beloved Cat

We got ourselves a wicker coffin for our cat from The Coffin Company, ya know? They were real nice and helpful when we called 'em up to place our order. And let me tell ya, that coffin showed up earlier than expected, which was a pleasant surprise. The quality of the thing was top-notch, I gotta say. It had all these fancy little details, a beautiful lining, and handles that made it easy to lower the coffin. Plus, it's all eco-friendly, which is a big bonus in my book.

That coffin, let me tell ya, it was the perfect vessel for givin' our cat the send-off she deserved. It was a real special moment, and that coffin made it even more special.

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Exceptional Customer Service and Quality Products at The Coffin Company

I gotta say, my experience with The Coffin Company has been absolutely fantastic. This guy, Mark, who runs the show, he knows how to talk to people. He's got this really good manner about him, you know? It's like he genuinely cares about his customers.

I've been buying from this company since 2011, and let me tell you, I keep coming back for more. Mark, he takes the time and puts in the effort to make sure everything is just right. And that's something that's really important to me, you know? Time and care, they go a long way.

So, I just wanted to say a big thank you to Mark and The Coffin Company. You guys are doing an amazing job, and I appreciate all the hard work you put into what you do. Keep it up!

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Exceptional Coffin Company: A Treat for My Grandad and Future Plans for Grandma!

Last week, I bought a coffin from The Coffin Company for my grandad, Bryan, who sadly passed away. I needed a fairly large one to accommodate his unique needs. I must say, it has been absolutely fantastic so far, and my grandad hasn't had any complaints whatsoever. It's been a real treat, I tell you!

In fact, I'm so impressed that I'm planning to purchase another coffin in the near future. You see, my grandmar, Barbra, is not doing too well, and I have a feeling she'll be joining my grandad soon. And when that happens, oh boy, I'll be rolling in the dough! I'll finally have enough money to buy one of those fancy electric scooters that all the youngsters are riding these days.

Overall, I am extremely satisfied with my experience with The Coffin Company. Their products have exceeded my expectations, and I couldn't be happier. I highly recommend them to anyone in need of a coffin. Trust me, you won't be disappointed.

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Beautiful Ceramic Urn with Sunflower Design - Excellent Customer Service!

My mum, she was a real fan of her garden, you know? So, I was on the lookout for a proper urn with a nice flowery design. Ended up going for a ceramic one, had this lovely sunflower right on the front. Gave the coffin company a ring, and this super friendly bloke on the other end helped me out, making sure I got the right size and all. Well, this weekend, my urn arrived, and let me tell you, it's a real beauty. I can't thank you enough for all the help you gave me during this tough time. Cheers, mate.

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Beautiful Gold Sparklin' Coffin - Perfect Tribute for a Larger-Than-Life Personality

Thank you so much for helping me out with gettin' the Gold Sparklin' Coffin for my husband's funeral today. I gotta say, it looked absolutely amazin', especially when the sun hit them gold sparkles. My husband was a big personality, ya know, and he deserved a coffin that matched his larger-than-life self. This one was truly beautiful, and the writin' on it was spot on. I can't thank ya enough for makin' the celebration of his life exactly how he would've wanted it.

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Outstanding Customer Service and Beautiful Urn with Sunflower Design

I just gotta give a big shoutout to The Coffin Company, man. Their customer service is top-notch, I tell ya. So, my dear ol' mum passed away not too long ago, bless her soul. She was all about them sunflowers, you know? And guess what? I stumbled upon the perfect urn with a sunflower design on it. It was like fate, I swear.

Anyway, I went ahead and bought that bad boy last Saturday. And let me tell ya, they didn't leave me hanging. I got an email from this lovely lady named Dorothy Davenport, who let me know when the urn would be arriving. I gotta say, that kind of communication is rare these days, but it made me feel all warm and fuzzy inside.

Fast forward to yesterday, and what do I find on my doorstep? That's right, the urn. And let me tell ya, it's a real beauty. The craftsmanship is top-notch, and the sunflower design is just perfect. I couldn't have asked for anything better, honestly.

So, Dorothy, if you're reading this, thank you from the bottom of my heart. And to The Coffin Company, you guys are doing something right. Keep up the good work, folks. You've made a grieving soul a little bit happier. Cheers!

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Fast and Grateful: A Positive Experience with The Coffin Company

I had a chat with this guy named Mark from The Coffin Company.

So, when I called them up to find out when they could deliver a casket to Manchester, I was a bit rude with Mark 'cause I couldn't figure out the time frames, you know?

But hey, turns out it was just a big ol' misunderstanding. I didn't realize Mark was being all vague 'cause he couldn't give me a time frame without an order. My bad!

Anyway, once I placed my order, they did all the necessary checks and guess what? The casket showed up the very next day!

I gotta say, I'm super grateful for the beautiful quality casket they sent me and how fast they got it to me. Thanks a bunch, guys!

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Disappointing Customer Service and Lack of Empathy from The Coffin Company

I wouldn't recommend purchasing from The Coffin Company. We recently experienced a heartbreaking loss as our Son passed away a few weeks ago. He was a huge Liverpool FC supporter, so we wanted to honor his memory by purchasing an Urn with their Logo. Everything seemed fine until we discovered that they don't offer international shipping. Determined to make it work, we arranged for a friend's Mother in the UK to receive the Urn on our behalf.

However, we encountered another obstacle when we found out that she doesn't have an email or a printer to handle the necessary labels and Customs form. Frustrated, I decided to call The Coffin Company and explain the situation. To my surprise, I learned that they manufacture their products off-site. I asked if they could provide me with their phone number in case we needed to change the delivery address. Unfortunately, they refused to share this information with me.

Feeling disheartened and let down by their lack of empathy, I decided to cancel my order altogether. The individuals running this business have shown nothing but insensitivity and disregard for their customers. It's truly disappointing. I had no choice but to give them a 1-star rating in this review.

Patrick Gates, Australia

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company False Claims and Disrespect: The Truth About The Coffin Company and Its Owner

This company, The Coffin Company, is making claims that make people doubt the trustworthiness of funeral directors. They assert that their products are cheaper than those offered by funeral directors, and that they can reduce funeral costs by up to ?1000. As someone who is also in the same business, I can confidently say that these claims are completely false. If you take the time to compare their prices with those of other family-run funeral directors, you will discover the truth for yourselves. Don't forget to inquire about their coffin prices, as you will find that family-run funeral directors sell them at similar prices, give or take a few pennies.

The owner of The Coffin Company purchases his coffins from the same supplier as most other funeral directors. The only difference is that he sometimes imports coffins from other countries, which can be obtained for as little as ?20. It's quite ironic that he criticizes and speaks ill of others when he himself is not doing anything extraordinary. It's truly laughable.

If you ask other funeral directors about this company and its sister company, 'Go As You Please,' you will discover that he has no respect within the industry due to the disrespectful way he talks about them. As someone who runs a coffin company, I feel compelled to defend other funeral directors like myself because what he is saying is a disgrace. I can confidently make this statement because I regularly interact with family-run companies in the industry.

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

The Coffin Company Review: Affordable Coffins with Exceptional Service and Compassion

May 2016

I think it's important to acknowledge and appreciate when someone goes out of their way to be helpful, compassionate, caring, and professional, especially during such a sad and devastating time when we lose someone we love so much.

I want to share my experience with others who may be facing high costs for a coffin during a time of great distress and sadness. Some service providers take advantage of people in these difficult situations. However, I learned that funeral directors cannot prevent you from buying your own coffin if you find better prices elsewhere. You just need to let them know and arrange for the coffin to be delivered to them.

No one convinced me to use the Coffin Company services. I decided to do so after discovering the high costs of coffins from different funeral service providers. I compared prices for similar quality and design products and checked out Coffincompany.co.uk. I spoke to Mark, who explained the different options and suggested looking at the clearance section. We found a beautiful coffin at a fair and affordable price, which allowed us to give our loved one the respect and dignity they deserved without going into debt.

I do acknowledge that some small family businesses can offer coffins at similar prices to the Coffin Company, and that's great! I prefer to support family businesses, especially if they provide the same level of service. It's a win-win situation for bereaved families and the business itself. However, for those facing astronomical charges, there is hope and relief.

Our family was relieved when we discovered Coffincompany.co.uk. We were able to find a quality coffin at a fair and affordable price. What stood out even more was the way we were treated as unique individuals with compassion, courtesy, and respect, all while maintaining a professional approach. Mark, the person I spoke to, was incredibly kind and helpful. He didn't pressure us into anything, just offered his assistance. I want others to know that it is possible to give your loved one the best within your budget, so that both you and your loved ones can rest in peace.

MARK,
I want to express my gratitude and appreciation for your exceptional service. You were kind, patient, and very helpful, even when I was upset and flustered due to the difficult circumstances. You handled everything with professionalism and met our tight deadline.

Best wishes,
Kind regards,
Brenda

Read full review of The Coffin Company
Hide full review

The Coffin Company Complaints 2

ComplaintsBoard
A
1:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Coffin Company Disappointing Experience with The Coffin Company: Late Delivery, Poor Quality, and Nonexistent Customer Service

The Coffin Company (coffincompany.co.uk) ain't no good, I tell ya. They said they'd deliver the coffin on time, but it didn't show up when they said it would. And let me tell ya, the quality of that coffin was downright awful. I tried to get in touch with someone to fix the problem, but it was like talkin' to a brick wall. Their customer service is non existent, I swear.

I wouldn't recommend using them again, that's for sure.

Read full review of The Coffin Company
Hide full review
ComplaintsBoard
T
11:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Coffin Company Disappointing Quality and Non-Returnable Policy: A Review of The Coffin Company

So, I recently bought an urn from The Coffin Company and let me tell you, it was a real disappointment. The quality was just plain awful, nothing like what they described on their website. And when I tried to return it, they pulled a sneaky move on me and said it was a non-returnable item. Can you believe that? It's just terrible. I had no choice but to give them one star for this review, but honestly, if I could, I wouldn't give them any stars at all.

Read full review of The Coffin Company
Hide full review

Is The Coffin Company Legit?

The Coffin Company earns a trustworthiness rating of 82%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates The Coffin Company highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about The Coffin Company to understand what to expect from them.

The Coffin Company has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Coffincompany.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for The Coffin Company have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Coffincompany.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • The website belonging to The Coffin Company has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to The Coffin Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About The Coffin Company

Screenshot The Coffin Company
The Coffin Company (coffincompany.co.uk) is a reputable and well-established company that specializes in providing high-quality coffins and funeral accessories. With a strong presence in the industry, they have gained a solid reputation for their exceptional craftsmanship, attention to detail, and commitment to customer satisfaction.

One of the key factors that sets The Coffin Company apart from its competitors is their unwavering dedication to producing coffins of the highest standard. Each coffin is meticulously crafted by skilled artisans using premium materials, ensuring that every detail is carefully considered and executed. From traditional wooden coffins to eco-friendly options, The Coffin Company offers a diverse range of products to cater to different preferences and needs.

In addition to their exceptional craftsmanship, The Coffin Company also places great importance on providing a seamless and personalized customer experience. They understand that planning a funeral can be a challenging and emotional process, and therefore strive to offer compassionate and supportive guidance to their customers. Their team of knowledgeable and empathetic professionals is always on hand to assist with any queries or concerns, ensuring that every customer receives the utmost care and attention.

Furthermore, The Coffin Company is committed to environmental sustainability. They recognize the growing demand for eco-friendly funeral options and have responded by offering a range of environmentally conscious coffins. These eco-friendly alternatives are made from sustainable materials and are designed to minimize their impact on the environment, providing customers with a responsible choice without compromising on quality or aesthetics.

The Coffin Company's dedication to excellence extends beyond their product offerings. They have developed a user-friendly website that allows customers to easily browse their extensive range of coffins and accessories. The website provides detailed product descriptions, images, and pricing information, enabling customers to make informed decisions from the comfort of their own homes.

With a strong track record of delivering exceptional products and services, The Coffin Company has become a trusted name in the funeral industry. Their commitment to quality, customer satisfaction, and environmental responsibility sets them apart as a company that truly cares about their customers and the wider community. Whether you are in need of a traditional coffin or an eco-friendly alternative, The Coffin Company is the go-to destination for all your funeral needs.

Overview of The Coffin Company complaint handling

The Coffin Company reviews first appeared on Complaints Board on Jun 27, 2023. The latest review Exceptional Service and Quality: A Perfect Send-Off for Our Beloved Cat was posted on Jun 29, 2023. The Coffin Company has an average consumer rating of 1 stars from 12 reviews. The Coffin Company has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.0
4 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. The Coffin Company Contacts

  2. The Coffin Company social media
  3. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
The Coffin Company Category
The Coffin Company is ranked 687 among 771 companies in the Home Decor and Furnishing category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.