WeGotLites
Reviews and Complaints

I have seen an ad from 'AdChoices'' pop up on eBay for four days. It says 95% off item 9784BK. But WegotLites will not honor their coupon. I have talked to the company until I am "blue in the face". Someone in the company placed this ad but they will not let me talked to the person. All I am asking them is to honor my order. I can't send a picture because I have an older desktop and can't take pictures with it. They might be a great company? Now here is a question: What is a "Bait and Switch"? Is it when you answer an AD and when you order it they try and make you think they didn't know about the AD and want to charge me the full retail price with a small discount. I do not know. just asking?

PS. I did find the ad picture within a story at the New York Times.

Found a beautiful fixture on this site. No problem with delivery or the fixture except my error. As a new widow I am finding, through trial and error, that specifics my husband would had caught do not occur to me.
My ceiling is 10' tall and the fixture is made for an 8' ceiling. OK - this is
what is called a Mistake but We Got Lites would not stand behind their product for return and refund! The Customer Service Agent, Denise, tried to be helpful but the Company would not budge. So Buyers - Be Ware of What you are Dealing With and Know going in that there is no Margin for Error! NOT A HAPPY CUSTOMER - WILL NEVER RETURN!

I agree with the other reviewers who are calling these people scam artists! I ordered the Hacienda Umbrella Stand from them which was described as follows, "this umbrella stand has a distinguished look with its raw steel finish". As I went through the ordering process, I was happy to see that the item was in stock and expected that it would arrive within a week or so. Later that week I receive a call telling me that it was NOT in stock and would be shipped to me in about 2-4 weeks. OK – I wasn’t in a huge rush so I agreed. It arrived a month later. What I received was nothing like the item they had pictured on their website. Instead of a "Raw Steel finish" - the item was painted black and had brown splotches all over it! It looked like they were trying to duplicate some African animal or something.
The customer service department seemed to be well trained at dodging customer complaints. I was in contact with a person named Harshi by phone on 5 or 6 different occasions trying to get some answers. She would repeatedly tell me that she was in the process of following up with the manufacturer and then just never call back. Finally I told her that I would like to have a call tag sent (so that I would not be paying the return shipping) and would like a full refund. What they finally sent me was a form with instructions on how I could return the item (at MY cost) and would receive a credit minus 25% restocking fee! No thanks. Instead - I will repaint the hideous item myself and tear them apart all over the internet on as many sites as I can find. Do NOT do business with this company. You will be sorry and you can definitely find scrupulous merchants to spend your hard earned dollars with.

We bought a "Swarovski Crystal" Chandelier from this vendor, the vendor asked us to pay extra for Swarovski Crystals since they were the best crystals in the market and they costed more, we spent a substantial amount of money on this chandelier more than $2000.00 Dollars. However, once we received the merchandize it turned out to be fake Chinese Crystals, the merchant refused to refund our money nor was he willing to take back the merchandize. I did some google seraches and came upon several unsuspecting consumers who were duped by this company, there may be several other's who dealth with company and don't even know that they own Fake Crystals. The owner's of this company go by different names Jashua Marshall for some Joshua Goldstein for others, Brian Goldstein for some. Overall these guys are fraudsters big time, they are a shady outfit, please stay away from this company or inquire about their return policy you will quikly learn the truth.