The Salvation Army USA
Reviews and Complaints

I started working at the pollo tropical tuesday11/03/19after 2 days later thursday sept 5th 2019 ms regina told me that there would be a staff meeting @ 1 pm I said ok no problem ill be there but do to none fact I was working and my boss know that I had staff meeting and knows that I lived in the shelter of triage but I ended up staying at work til 3 I needed the hours and extra pay. I went back to triage regina was not happy do to the latein I have got in at 330 but I told them that I was sorry I needed it. She was not happy ms chole my case manger gave me an attitude and rolled her eyes at me and ms vanessa couldn't really say anything. But we ending up having the staff meeting and due saying I had until monday to discharge I asked for the extinction ms regina said no for some reason I felt sone type of way because I really needed it to give me a chance to save up some monday and hoping they help me went housing im trying to get my kids back asap... So I ending up discharging myself due to not thinking heading everywhere thinking I left but I came back I don't have anywhere to go still til this day its monday ive been sleeping outside of across from sauils care my head and heart pounded so hard it hurt from thinking don't have nowhere togo and my boyfriend do stay there too but he there worrying about me I don't wanna be far from work and don't have nowhere togo. I have diabetes 1 and meds too morning and night I have proof that they never gave me my discharge meds so ive been feeling weak due to none sleeping comfort and shower knowing I have to work my boss knowing what going on so I have a couples days off until they can take me back in I really need it... Same on that week this girl over lap two days and never showed up in triage gone for 3 days ms regina took her right in and she there like nothing happen if that was me I know I was be discharge same night... She has a note staffing saying this thursday 11/12/19 to come in for third meeting way I should let back in after the first two I begged for forgiveness and please let me in and do what I have to do and please give me a hand up so what I heard she banned? What but why so please help me before I over lap my stress none taking med haven't given back to me...

I accidentally left something important in the side pocket of a purse I donated. I went down to try and get it and the guy with the key to the bin wasn't there and wasn't known when to come back. Now I have to buy another one if he doesn't show up today. Why can't there be a spare key at the front desk for problems like these? Last time donating or buying there. A bunch of ignorant [censored]s!

On Thursday. I saw some old books. One caught my attention. I was looking at it. Gladyss got very angry ripped out of my hands & said it's not for sale. I understood that. Wanted to look at it. She ripped that book 2 more times out of my hands! Thought she was going to tear that book. When I comfronted her about her behavor. She we are even; you made me angry of not taking NO for a answer. I told her if I did the same where I've used to work; I've been canned. She wasn't apologizing & just keeps justifying her behavior. I spoken to a police officer over the phone to see that was considered assault. It's not. The officer said she'd shouldn't do that & that's wrong. I'll no longer shop there. I've given that place chances. Sandy the mng. in the past refused to sell me stuff. Or put a crazy # on it & sell it way cheaper to someone else. She supports the antisocial attitudes there. She wasn't there that day. She'd would've backed her up. I've dealt with a lot of very rude employees there over the years. Will never shop at any Salvation Army again! I was a good customer!

I came up there for help with my rent. I am on disability and this month I couldn't cover my portion of the rent. I am on section 8 as and my portion is only 80 dollars and do you know you all wouldn't help me at all. I was told that I had enough money to cover my rent. You all have to realize that I have to pay for my medicine as well as co-pays to see the doctor it is ashame how you treat the disabled. Your program stinks and I will be complaining to other agencies ad well.

Caroline Armstrong made rude remarks while I was seeking shelter from domestic abuse. When I went to file a complaint she sat and laughed the entire time as I cried in frustration and mistreatment. I'm not a confrontational individual. They had me sleep on a mat in the hallway after being given the option to sleep in a bed or on the mat. I clearly vocalized that I would take the bed. Once I finished dinner I was told that they gave my bed away and that I had to sleep on a mat in the hallway.

This happened 8/01/19 I dropped off two bags of clothes not realizing they were open or that it was illegal to drop and leave. The man told me and pointed to the side of the trailer, I am pretty sure nobody reads the sides of your trailers, anyway he looked at me in such a way he actually scared me, explaining a situation is understandable but being rude and intimidating is uncalled for.

I have a nice sofa and love seat donation that the Salvation Army decided once they arrived at my house to not take the furnitire due to them having too many like it. What a disappointment that the Salvation Army can be picky on what donations that they take when what the would be taking is in good condition. I will never donate to this charity again.

This submission is in regards to, the unprofessional behavior and attitude of an employee Ms. Kevyana Moore. Whom is an Social Service Administrative Assistant within Savation Army. This is an attempt to enourage Ms. Moore to contiously have an professional presence in all endevours. The behavior and attitude she explained was deplorable towards others. The speach and tone displayed are both condisending and contemptuous; which appears impertinent. Although she stated she is an fairly new employee, this is not an adequate excuse for lack of etiquette and immaturity. What happen the misdion of being a Christian being motivated by the love of GOD. Somehow she seems to have a disconnect with GOD and doesn't treat others with GOD's love. Kindness, repect, and generosity is the Christian way. What happen to, "Theres no reward equal to that of doing the most good to the most people...". As Christians we thrive to better ourselves, therfore it appears Ms. Moore can benefit from behavioral skills and sensitivity training.

Manager of this store took pictures of me and accused me for stealing. She was sitting in this vehicle taking my picture with her phone. After this accusation of theft I don't feel comfortable walking by or visiting the store or walking around in the town. I don't know who she is showing these pictures to or why. This needs to stop. That is harassment.

To whom it may concern,
I will start off by saying I don't like to complain and I thing highly of the Salvation Army and all the good they do for our communities in the US.

My discontent is with the general conditions in the stores. I used to shop more often but came to realize the dust and stale musty air was really bothering me. When I would leave the stores I would feel dirty and my nose and eyes would be itching & running. The stores are old, carpeting old, terrible air inside. The Goodwill has done a somewhat better job of upgrading their stores. I think the Salvation Army stores would get more business if you would clean up the stores. Also, I often see clothes that have under arm stains and are torn and dirty. The items should be tossed out that are in awful shape. Everything smells musty. Please consider these suggestions as I would love to shop more but refuse to anymore. I'm sure I am not the only person who feels this way.

Most Sincerely,
Arlene Starr
Southern California resident

I waited three weeks for pick-up. It was complicated for me because the pickup was from a nursing home so knowing pick-up time was very important. When the men got there I was told they don't take furniture. This was a very good dresser made of solid wood, not like the stuff you buy today. Anyway, the point is I was never told when I made the apt that they did not take furniture. I did not find that out until the men arrived. Had I known I would not have wasted my time. Not only that I was very disappointed as I have always preferred using Salvation Army anytime I needed to donate. Now I have a sour taste in my mouth. In the future, please tell people you do not take furniture.Thank you.